DEPARTURE

Check-In was very efficient. No queues. Lounge was packed. Air France's Terminal C lounge is always crowded. AF does not announce flights which means you have to constantly check the screen. No priority boarding, no business / first lane which means that you leave the lounge and join a long boarding queue.


CABIN

Brand new B777-300. Clean, pleasant colours. New business class product.


SEATING

Seat is quite good but could be better. Does not become totally lie-flat like other airlines. Movies continue to be an appalling feature on AF. Only six movies, half of which were also on previous month's program !


CATERING

Meals were very good quality. However still surprised that the French national airline does not offer warm pastries in the morning. Even their competitors offer warm croissants.


CABIN STAFF SERVICE

Fine but nothing special. Whether in business or first, you feel like "one more" on Air France. Did not feel like a premium passenger.


FLIGHT ARRIVAL

Nothing to report. First through immigration as usual when flying in a premium cabin.


CUSTOMER VERDICT

You pay a premium but you don't feel special. Airlines like Singapore or Thai make you feel like the only business class customer travelling on the airline that day. On Air France you are just one more. The In Flight Entertainment is really appalling.


CUSTOMER RANKING