DEPARTURE

Flight scheduled to leave at 10:30 AM with boarding at 9:30. They told everyone to prepare for boarding. We stood for almost 20 minutes untill they announced there was a slight delay. 10 minutes later they said boarding was starting. Waited another 30 minutes standing waiting for them to tell us we could enter. Finally we boarded at 10:15.


CABIN

Dark blue leather seats. Television screens are located in the middle every 15 rows or so. If you are at the back it's hard to see the screens.


SEATING

Seats are horrid - pitch is horrible! Barely any leg room which makes it impossible to keep smaller carry on luggage under the seat because you can never open it!


CATERING

Beef served with cold rice and veggies. Pasta on the side but was cold. Cold bun, and dessert was a chocolate cake. Just your average airline food.


CABIN STAFF SERVICE

The cabin crew were very efficient. Very well trained but they don't seem trained to be happy while doing there job. Most of the crew never smiled. I pressed the call button for a drink and the girl asked "Is there a reason why you pressed the call button?" I don't think it was meant to be rude but it's not like I pressed it for the fun of it.


FLIGHT ARRIVAL

Busy day in YYZ so customs took a long time. When we got to baggage claim, our flight was listed for Carousel 6. Only some passengers baggage showed up. The ground crew accidenly put the remaining baggage onto carousel 7 and 8 which made a mess since there was already 4 other flights on each.


CUSTOMER VERDICT

Considering Air Transat is one of the largest all charter airlines they seem to do a good job. But seat pitch is horrible. I will not be flying Transat again.


CUSTOMER RANKING