ALITALIA

Customer Ranking :

ECONOMY CLASS - Milan to Delhi

12th November 2005

DEPARTURE

Check in at Milan was uneventful except for long queues. I guess that is a given with economy. Boarding was thirty minutes late. No explanation given.


CABIN

It appeared that this Boeing 767 had not been cleaned properly. Surprising that this was at the hub airport. TV screens were not viewable from half the seats and flickered. Headphone sockets were loose and one had to hold onto them to get any kind of voice clarity.


SEATING

Legroom was quite generous for economy. This was perhaps the only redeeming factor on this flight.


CATERING

Choice of two meals with the cabin crew having no idea about either of the choices. It was either salmon (called fish) by the cabin crew or asiatic (veg). Both were poor in terms of quality, taste. Beverage selection was fine provided the crew were willing to serve it. Pre-landing snack was stale and rancid. No mid-flight drink runs.


CABIN STAFF SERVICE

Completely disinterested and obnoxious on some occaisons. Lacked basic level of couretsy and grooming. Rushed through the meal service and dissappeared mid-flight. Any requests for drinks in the galley mid-flights were met by a standard response "we are busy. come back later."


FLIGHT ARRIVAL

Arrival services in Delhi were uneventful. The baggage took ages but I guess that is normal for Delhi airport with all airlines.


CUSTOMER VERDICT

Overall, Alitalia offer a poor level of service. Although, the legroom is the best among all European carriers, it is marred by a tatty cabin and an obnoxious staff. Overall, one gets the feeling the airline is really not bothered about providing service to economy class customers.


CUSTOMER RANKING