DEPARTURE

Terminal 5 - Airy Check-in area, with little queues and friendly staff. However, once past security, there is nothing to do.


CABIN

The cabin had probably seen better days! The seats were faded and the overhead screens looked like they were about to fall off!. There was Air conditioning condensation dripping down everywhere. There were also two toilets out of order.


SEATING

The seats were fine - nothing awful but nothing special either.


CATERING

The meal was average. I had braised beef with rice. There was a small bowl of salad, a cup of water, and a lemon cheesecake. Before landing there was a small sandwich for everyone.


CABIN STAFF SERVICE

The cabin staff were quite attentive, helping mothers with children and giving out the food with a smile etc.


FLIGHT ARRIVAL

When we arrived at Dublin, we taxiied to Pier C. This then incurred a very long walk to the dreary baggage hall. However, we got our baggage in no time and was outside the main door in ten or fifteen minutes.


CUSTOMER VERDICT

Since Aer Lingus have gone 'Low Cost,' their transatlantic service has dropped considerably in quality. They desperately need some new aircraft, and keep the low cost to their short-haul routes.


CUSTOMER RANKING