DEPARTURE

Total disaster! Business class has dedicated check-in desk within, what seems, inches of remaining check-in. Result was disaster as too many people crammed into too small a check-in area. Also, once checked in (15mins), pick up your luggage and walk across aisle to get X Ray baggage scan (20 mins). Then, get into another line for verification (20 mins)!


CABIN

Clean, well lit - tired looking.


SEATING

2x2x2 seating. 24 seat capacity. Seats do not fully recline but still comfortable.


CATERING

Good, well chosen and staff knew wines and best meal selections. Easily the best part of in-flight experience.


CABIN STAFF SERVICE

I want in Business Class to have a quiet, comfortable flight and staff who, at the very least, are professional. This is what I got. Top marks for staff and service.


FLIGHT ARRIVAL

Dublin is a nightmare! Avoid if possible. Badly signposted, zero Aer Lingus ground staff to help and worst of all, huge line for security. (I had one-hour to make internal connection and Aer Lingus ground staff were rude to the point of insult). In Shannon, luggage arrived at the wrong conveyor belt! After mistake noticed, crush to grab the now over flowing luggage spilling off! Also, if you are disabled, get help, as you have to negotiate winding stairs, uneven corridors and various obstacles at Shannon.


CUSTOMER VERDICT

Once in the air, good but LAX (no surprise) is insane (business lounge small and dull). Dublin is a disgrace and Shannon is simply not designed for long haul passengers.


CUSTOMER RANKING