DEPARTURE

I was supposed to fly on Economy class (Tempo) and asked the seat 23A just behind the business to have more space for the legs. Airline representative directly upgrade me to business. Lucky I was to be one of the first to check-in. No time to line up.


CABIN

Nice combination of grey and blue. No magazines available (you have to go to Economy class to get it!)


SEATING

Very impressive with a lot of legroom. Seats are very comfortable.


CATERING

Choice of 2 entrées, 2 main courses, cheese and 2 desserts. Sorbets for dessert. The food was very tasty. Breakfast, fruit salad, yogurt and croissants. The best airline breakfast ever. The pancakes were soft and the pineapple compote delicious.


CABIN STAFF SERVICE

Air France staff do not have such a good reputation and it is a shame from French! The business class service is not up to standard. The flight attendant did not know how to open champagne and give you the impression passengers bother them especially for special request.


FLIGHT ARRIVAL

Had to wait for 40 minutes to get back the luggage.


CUSTOMER VERDICT

Good impression, will be much better if Air France really would care about customer service instead of focusing on the yield!


CUSTOMER RANKING