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AIR FRANCE

Customer Ranking : 3 Star

BUSINESS CLASS - Paris to Rio de Janeiro

31st August 2004


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DEPARTURE

Overcrowded CGD Terminal F2, due to Terminal E incident. Boarding on time. We took a bus to go to the airplane which was far away from the terminal.


CABIN

Airbus A340 so very friendly (not like 777). The plane seemed to be a bit old and somehow tired but looked clean and fresh.


SEATING

L'espace" seats second generation but not the new cabin. So old style seat. Very confortable and large. As a BA frequent flyer I thought I would not sleep unless the seat turns into a fully flat bed. I was wrong I slept for more than 6 hours!


CATERING

No "plat du jour". Choice of 2 entrées, 2 main courses, cheese and 2 desserts. Foies gras was fantastic and the beef excellent. Sorbets for dessert. The food was very tasty. Breakfast, fruit salad, yogurt and pancakes. The best airlines breakfast ever. The pancakes were soft and the pineapple compote delicious.


CABIN STAFF SERVICE

The crew was very welcoming, helpful and happy to do their best to please the passengers. Service was excellent. The stewardess even asked me if I slept well.


FLIGHT ARRIVAL

No problems. The plane was the first to land and we passed through imigration very quickly, not like in Sao Paulo where it takes nearly one hours as many international flights arrive at the same time. The bad point was that my bag, which was tagged "priority", was the last on the belt.


CUSTOMER VERDICT

This was a fantastic flight. I hope the flight back to Paris will be as good as this one but I know by flying a lot that FA flying back to their home base are more tired and so more grumpy.


CUSTOMER RANKING

5 Star




 


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