DEPARTURE

I was coming from LHR. Check in there was okay, although I still think that Air France has put its least pleasant employees at Heathrow. Even though I am Elite Plus and checked in long in advance, I was not given a window seat. I do not think that Air France should treat its most frequent travellers this way (I fly with them 40 or 50 times a year!) The lounge at Heathrow is not the best either, but the magazine selection is excellent.


CABIN

Clean, cosy, and comfortable on this Airbus A320. Air France's mostly-Airbus fleet is one of their big plus sides. I find them much more comfortable than their boeing equivalent both in the single aisle and wide bodied families.


SEATING

3x3. Comfortable, head-rest, etc. No entertainment which is a bit of a shame.


CATERING

This was in March - before Air France changed their catering concept on European flights. At the time, you were given a perfectly acceptable cold meal and the drink selection was rather good, although for some reason, their alcohol selection always seems a bit arbitrary to me.


CABIN STAFF SERVICE

The purser was not particularly pleasant when I asked if I could move if there was any window seat left. The rest of the crew, however, were young, pleasant, and very efficient.


FLIGHT ARRIVAL

Very good and fast. Bless Schengen for not having any more passport control within the area!


CUSTOMER VERDICT

I am a very frequent flyer and usually quite happy with Air France. This was not, however, their best performance, even though the basics on board were still faultless and the plane landed 15 minutes early (that made the difference between 3 and 4*!)


CUSTOMER RANKING