DEPARTURE

Check-in staff was efficient - aircraft was delayed inbound and all passengers were issued coupons for the relatively new Terminal 4 food court. Not a single update or announcement was made at the gate despite a 3-hour delay in departure.


CABIN

Cabin was reasonably clean and tidy; seats had quotes from Irish literature and such woven into the fabric - quite unique; Irish music and announcements in Gaelic a nice touch.


SEATING

Typical cramped seating found on most European carriers; no fancy IFE systems on this aircraft but television shows and movies were shown on TV monitors.


CATERING

Food was serviceable but not necessarily memorable - usual beef or chicken sort of thing.


CABIN STAFF SERVICE

Staff was mixed - half were warm and accomodating, the other half seemed rather robotic and looking forward to getting off the plane.


FLIGHT ARRIVAL

SNN is one of the simplest airports to navigate; a quick walk past immigration to customs and baggage claim followed by an exit out to the terminal.


CUSTOMER VERDICT

Aer Lingus is a good, basic airline - not in the same league as a BA or Air France but certainly comparable to your average North American carrier.


CUSTOMER RANKING