DEPARTURE

To my utter dismay when I approached the Royale check in counter, the seats had been allocated to another passenger from Delhi 'by accident'. The duty manager admitted that the message was in the system and it was an oversight on their behalf (despite my request being well within the 24 hour prior to departure time frame). She only apologized and I asked her the same question, " Is Air Sahara focused at budget holiday travellers or business travellers?" She was unable to answer that question for reasons best known toher, but unconvincingly tried to assure me 'that this would be taken care of.' Sahara Royale Lounge - The service in the BOM Royale lounge was acceptable and the staff were attentive.


CABIN

Seemed inviting with blue leather seats, even in economy class. The cabin was hot and stuffy though on the ground.


SEATING

Alternative seats on the EMERGENCY EXIT row were allocated to us. One of these seats printed on the boarding card did not exist on this flight. This is a serious hazard.


CATERING

The food on board was OK. Of course, again when we asked the FA what were the contents on the main meal, we got am impatient sigh and of course a very muttered / confusing answer. The welcome drink, "Mango Panna" was served at room temperature, although the packaging and basic common sense on a hot summers day would tell you that the drink be served chilled. Baskin Robbins ice cream is a good touch.


CABIN STAFF SERVICE

Prior to landing an FA insisted that my wife (who was sleeping) covered with a blanket return the blanket. He insisted it was a fire hazard. In 20 yrs of my flying I have never heard of something so petty and illogical. Staff were outright rude, disorganized and very rushed in service.


FLIGHT ARRIVAL

Flight arrived more or less on time. The first time ever, the PRIORITY bags on Air Sahara were on the belt before we enetered the terminal. This was very impressive.


CUSTOMER VERDICT

Air Sahara is meant only for budget and holiday travellers. Business travellers watch out!!! The airline will annoy you, spoil your mood and ruin your working day!


CUSTOMER RANKING