ALASKA AIRLINES

Customer Ranking :

ECONOMY CLASS - Oakland to Seattle

April 2004

DEPARTURE

Pretty good with check-in, pretty fast. Flight was delayed two hours though, and it got pretty boring with the lack of services in Oakland. I did get put in the next flight also, but that got delayed six hours.


CABIN

The Boeing 737-400 Very clean and bright. Plane seemed like it was practically new, a very nice plane to fly on.


SEATING

It was a full flight since the other Seattle-bound flight was delayed, that flights passenger were trying to stuff themselves on board, making it very cramped.


CATERING

There was only a beverage and peanuts, instead of the meal originally planned for the flight, but the flight had a heavy tailwind, so I was fine with the food, considering the flight was only a hour and a half.


CABIN STAFF SERVICE

Very nice flight attendants, very professional too. Considering the flight was now full, they handled the flight well.


FLIGHT ARRIVAL

Landed and deboarded quickly, I spent about a half hour waiting for my bag, only later to find out it was put on the flight I was on standby for. Wasn't too happy about that, but they did deliver my bags to my home the next day.


CUSTOMER VERDICT

Overall it wasn't my worse travel experience, but the staff on the ground in both Oakland and Seattle need some working on. But the inflight service and cabin staff really compensated for it making it not too bad.


CUSTOMER RANKING