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United Airlines Premium Economy and United Airlines Economy class seat reviews

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United Airlines
2.0 Star Rating: Poor
23 reviews


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UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - BOEING 747-400

Date :   26 July 2014

Review by : Melinda Carlson (Thailand)

Comfort: 1/10

Seat Layout

3x4x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Recommend that travelers avoid flying on a transPacific United 747-400, at least on the equipment between SFO and Hong Kong. We just ended a miserable flight. United's 'Economy Plus' option, means that for a family not able to upgrade to that (to afford it), you are now put in the 'Economy Minus' seats - meaning the least leg room on any flight in our memory. It seems United gives the plus legroom to the Economy Plus, but then actually does subtract the legroom from the poor folks back in cattle class. And, the biggest shock wave to wash over our teenagers was 'no individual screens' - OK, so they are spoiled, and so are we. But that was a step back.



UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - AIRBUS A320

Date :   3 August 2014

Review by : T Murphy (USA)

Comfort: 1/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

This is the first time I have flown United in a while. Apparently I was on a new plane and flew economy. I will never fly United again. I'm not a big person by any stretch and I could barely use my laptop on the table and had to literally squeeze my elbows together and was still touching the passengers to the left and to the right. (I was in the middle.) Awful experience.



UNITED AIRLINES PREMIUM ECONOMY CLASS SEAT REVIEW - BOEING 777-200

Date :   26 July 2014

Review by : V Cohen (USA)

Comfort: 4/10

Seat Layout

3x3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Premium Economy seat on long-haul (11 + hour) flight on United. which means simply an 'extra legroom' seat. you are in the same economy cabin - no separate cabin, same food, service, etc. I will only say that the only way to fly in some sort of economy comfort is to pay the additional $ for one of the extra-legroom seats - even with a full flight that extra leg space makes all the difference. I have traveled the same flight for many past years in regular economy and there is absolutely no such thing as 'comfort' - especially when the flight is fully booked.



UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - CRJ 700

Date :   26 July 2014

Review by : Sharon Faelten (USA)

Comfort: 1/10

Seat Layout

2x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

I am 5'3" tall and weigh 120 pounds. My husband (6' tall) and I were in Row 11. There was absolutely no leg room. What's worse is that the seats did not recline. After a three-hour flight from Salt Lake City to Chicago (followed by another flight from Chicago to Burlington, VT), my back was in so much pain that I couldn't walk. (During our layover at O'Hare, I asked the gate attendant if we could move to more comfortable seats, and she said, "I don't think any of the seats on these planes are comfortable."



UNITED AIRLINES PREMIUM ECONOMY CLASS SEAT REVIEW - CRJ 700

Date :   11 March 2014

Review by : J Buchan (USA)

Comfort: 8/10

Seat Layout

2x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

United Express CRJ 700 SEATS 7C/D are better than first class seats. United Express has reconfigured the cabin where particularly row 2 in first class has a very tight pitch, no direct window access. Premium Economy seats 7C/D have better legroom, equal underseat storage (under the first class seats) and a window.



UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - BOEING 757-300

Date :   11 March 2014

Review by : James Leake (UK)

Comfort: 2/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

The seat on this particular aircraft was rather dismal. I understand these seats were not designed for people who stand at 6'3 but I had to cross my legs in this seat otherwise my knees would have been crushed by the seat in front. I have flown with United multiple times and will continue to do so as they provide fantastic service, however, I actively avoid picking flights that fly the 757. Its narrow, claustrophobic, out of date and should only be used on small 2-4 hour flights - not transatlantic routes! My experience with other airlines on the B757 have been very similar.



UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - AIRBUS A320

Date :   13 January 2014

Review by : Bruce Raynor (Canada)

Comfort: 3/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

From YEA (Edmonton Canada) we have only one economic option that gets us to IAH and in time to make connections into Central America and it is UA. To their credit they usually leave and arrive back here on time and in the 8 trips we have made they have not lost luggage (though they did damage 2 pieces. The single most common complaint about UA from here is that they fly A320 and A319 Airbus aircraft set up for short haul commuter routes like Boston to New York on this 4.75 hour long haul to Houston. There are no seat entertainment options; not even headphone jacks. Food service is minimal, though once we were served a breakfast bun. This poor service flies in the face of that which we receive on our connecting flights to Central America which all include seat back entertainment systems and audio options and usually include a snack/meal, even though they are shorter flights (4 hours to Panama). I don't get where UA draws the line on service and aircraft selection - perhaps it is because they figure Canadians are not complainers and will make do with handmedown, soon to be retired aircraft and barebones service. Sorry guys, but sitting next to a 275 pound guy crammed into a middle seat with so little room that he had to wrap his knees around the seat in front of him for 4+ hours, has pushed my buttons hard enough that I am complaining this time. These flights are full and we pay the same money as everyone else; it is about time you get with the program and treat your long haul Canadian customers with some basic respect.



UNITED AIRLINES "PREMIUM" ECONOMY CLASS SEAT REVIEW - AIRBUS A320

Date :   13 January 2014

Review by : Sally Ann Baynard (USA)

Comfort: 1/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

The seats were so hard and uncomfortable that neither my husband nor I could relax, much less sleep. The other person sitting in our row experienced the same discomfort. The recline angle of the seat was very small, and the actual seat was hard as a board. Horrible, horrible flights to and from San Diego from Dulles Airport (DC). I vow never to fly United Again.



UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - AIRBUS A320

Date :   13 October 2013

Review by : E Puterski (USA)

Comfort: 1/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

New seats are very small, too short to accommodate most passengers' posteriors; less total leg room, many passengers had their knees jammed against the seat in front of them. Seat pocket is essentially non-existent, a tiny net would not hold my iPad. Tray table is smaller, not enough room for a United snack box and a drink. Armrests are half the width; no lumbar support on seat back, thin padding. I felt unstable in the seat, especially if the plane made a turn. I felt I needed to keep the belt fastened the entire flight to stay in the seat.



UNITED AIRLINES PREMIUM ECONOMY CLASS SEAT REVIEW - AIRBUS A320

Date :   13 October 2013

Review by : R Mann (USA)

Comfort: 2/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

The Economy Plus seat I was charged extra for had NO additional leg room over the standard coach seat on the same flight. The first time I have seen this happen.



UNITED AIRLINES PREMIUM ECONOMY CLASS SEAT REVIEW - BOEING 757-200

Date :   13 October 2013

Review by : Jezrel Sabaduquia (USA)

Comfort: 10/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Row 21 on United's domestic 757-200s. Exit row has excellent legroom, I've flown in First Class before on the same aircraft and I believe the legroom is almost the same (if not the same) Recline is above industry standard, and getting out of your seat is easy with minimal disturbance towards your neighbors.



UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - BOMBARDIER Q400

Date :   13 October 2013

Review by : P Jenkins (Australia)

Comfort: 8/10

Seat Layout

2x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

PIT-IAD, Seat 10A, window. The seat was not bad at all for the 1hr 10 min trip between Pittsburgh and DC. At 5' 11", I was still able to stretch my legs. Even though 10A was a seat on the wing of the turboprop service, noise was not a factor at all. There was no beverage service for the short trip, but that was well documented on the e-ticket. The Q400 has a lower cruising speed and operational altitude which combine to provide stellar views on a clear day. Personally, I prefer the boarding/deplaning ease and gate simplicity of smaller crafts, so I try to book them when at all possible.



UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - EMBRAER ERJ145

Date :   13 October 2013

Review by : P Jenkins (Australia)

Comfort: 7/10

Seat Layout

1x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

IAD--STL, 6A, window, single side. I can see the appeal of seats on the single side when travelling solo, and I would reserve it again in the future. The only real negative was the fact that the seat cushion is nearing the end of its natural life. I really noticed this during the final hour of the flight. I have read other reviewers mentioning their perception that single seats toward the front of the craft were noticeably cooler due to their proximity to the cabin door, but that was not my experience. Cabin temp was consistent throughout. A seat near the front allows you to zip right off the plane when its time. Two thumbs up!



UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - BOEING 757-200

Date :   15 February 2013

Review by : Steve Xiao (Japan)

Comfort: 7/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

I flew with a refurbished United economy cabin. Although the aircraft is technically old (B757), but the cabin interior is exceptionally good (far better compared to the unrefurbished United). For a short flight to LAX from SFO it was more than enough to have a refurbished and well-reclinable seat, a personal IFE screen, and a cup of coke.



UNITED AIRLINES ECONOMY CLASS SEAT REVIEW - BOEING 737-800

Date :   1 January 2013

Review by : D Ortmun (USA)

Comfort: 2/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

UA117 from Hong Kong to Singapore. Plane is tiny and cramped. No Economy Plus, full plane. I am average height and still my knees bumped against the seat in front of me & was painful when the person in front reclined. Width was very bad too: I kept on having to pinch my legs together to avoid resting on the legs of the people next to me. This was just an awful experience.



UNITED AIRLINES BOEING 747 ECONOMY PLUS SEAT REVIEW  - 11 July 2011 by  Scott Rader  (USA)

AIRCRAFT :       Boeing 747

PAX SIZE :   Large

LAYOUT : 3x4x3

POSITION :   Aisle

PAX RATING :    7/10

RECOMMENDED :   Yes

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Economy plus seats on the long haul 747 flights. United is too cheap to offer a modern entertainment system, so they have TV's on the walls in the front of the cabin and they show you what they want to show you, and that is it. Economy plus has an extra 2-3 inches of leg room/pitch making it much nicer. Economy plus is generally less full than the rest of the plane, so you are more likely to have an empty seat next to you.




UNITED AIRLINES PREMIUM ECONOMY CLASS SEAT REVIEW  - 1 July 2010 by  B Brendler  (USA)

AIRCRAFT :       Boeing 777

PAX SIZE :   X-Large

LAYOUT : 2x4x2

POSITION :   Aisle

PAX RATING :    4/10

RECOMMENDED :   No

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Premium economy class seat BRU-IAD. Legroom was good and seat width OK at 18", but this size should really be standard on overseas flights, it shouldn't cost extra. We're talking about maybe two inches difference in legroom between Premium economy and economy (I was curious so I checked it out after flight). Seat width also seems to be 18" in plain economy. All other services are exactly the same in plain economy. IFE was atrocious - unadjustable screen so couldn't see it with front seat reclined.



 

UNITED AIRLINES ECONOMY CLASS SEAT REVIEW  - 30 December 2008 by Richard Mundy (USA)

AIRCRAFT :       B747-400

PAX SIZE :   Medium

LAYOUT : 3x4x3

POSITION :   Middle

PAX RATING :    4/10

RECOMMENDED :   NO

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Took the economy seat from SGN-HKK-SFO. It is the last time I ever fly United Economy. I had the first row for that section, so I was right up on the TV screen for movies which was about the only positive from that flight. I couldn't stretch out my legs very well since we had a wall in front of us, but by the looks of the other rows we had the most room. WOW. The seat reclines 31", so they say, but for me the person behind me was a bit large and would restrict me from reclining the entire way. The width of the seat is perfect for someone who is a stick, however I felt like I was bulging out of the seat and I am not over weight or anything. As for getting in and out of the seat, we were lucky to be in that first row so we had a little extra room for moving around. As for others, I could see how it would be difficult if you were at the window or middle section.




UNITED AIRLINES ECONOMY CLASS SEAT REVIEW  - 22nd June 2008 by Chris Van Dreumel (USA)

AIRCRAFT :       A319

PAX SIZE :   Medium

LAYOUT : 3x3

POSITION :   Aisle

PAX RATING :    3/10

RECOMMENDED :   NO

   

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

This was one of the most uncomfortable trips I've ever taken - the seats on United's Airbus A319 are atrocious. I could not sleep, or even relax for this matter.




Review:   24 April 2008

Aircraft:  Boeing 777

Name:  C Wells    (USA)

Position:  Aisle

Layout:   2x5x2

PAX size:  Medium

Recommended :  No

Comfort Score :  1/10

  Legroom space

United economy seats are notoriously poor but practically inhumane for overseas flights. Our 10.5hr flight recently from SFO to Narita was so uncomfortable that I paid extra to upgrade for the additional flights on my trip. The headphones handed out for movies in economy were so bad that I watched 3 movies with sound off. I offered to purchase better headphones, but none were available to me. Service on the flights between Narita and Bangkok was good - but seats were still extremely uncomfortable.

  Seat recline

  Seat width

  Viewing TV screen

  Access in/out of seat

Footrest    No



Review:   13 January 2008

Aircraft:  Boeing 777

Name:  E Thalmann    (Germany)

Position:  Middle

Layout:   2x5x2

PAX size:  Medium

Recommended :  No

Comfort Score :  3/10

  Legroom space

Got the poorest seat (middle-seat on 2-5-2 configuration - that means the only seat in the row where you have to climb over 2 passengers to get out - but without the advantage of a window-seat like on 3-4-3-configuration); like due to the low booking-class of my ticket, although I checked in very early (3 hours in advance).

  Seat recline

  Seat width

  Viewing TV screen

  Access in/out of seat

Footrest    No



Review:   4 January 2008

Aircraft:  Boeing 747-400

Name:  Michael Tsai    (China)

Position:  Aisle

Layout:   3x4x3

PAX size:  Medium

Recommended :  No

Comfort Score :  2/10

  Legroom space

United international economy seat on old 747-400. Terrible comfort compared to its Star Alliance partners such as ANA and Asiana. Seat pitch felt smaller than 31-inches. I am 5'6" and there was not enough legroom. Being a frequent flyer on higher-quality airlines like ANA and Asiana, I was surprised to not have footrests. The seat recline was also not very generous. I was not able to sleep at all for the 14-hour flight. Also, even though I had an aisle seat, it was hard getting out of my seat whenever I had something on my tray table, which never happens to me.

  Seat recline

  Seat width

  Viewing TV screen

  Access in/out of seat

Footrest    No




Review:   21 May 2007

Aircraft:  Boeing 757-200

Name:  Ed Fry

Position:  Aisle

Layout:   3x3

PAX size:  Medium

Recommended :  Yes

Comfort Score :  7/10

  Legroom space

Aisle seat on Domestic B757. 31" Seat pitch but aisle allows you to stretch out. TVs situated all the way along the aisle so not so much a viewing issue as a selection. Alrite, but I would struggle in a middle seat on a flight much longer than 3 hours

  Seat recline

  Seat width

  Viewing TV screen

  Access in/out of seat

Footrest    Yes



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