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Air New Zealand Premium Economy and Economy Class class seat reviews

Air New Zealand Passenger reviews of Premium Economy and Economy Class cabin seat comfort for long, medium or short haul flights.

 

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Air New Zealand
3.5 Star Rating: Fair
30 reviews

 



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AIR NEW ZEALAND ECONOMY CLASS SEAT REVIEW - BOEING 777-300

Date :   21 July 2014

Review by : Cyrus Paul (USA)

Comfort: 2/10

Seat Layout

3x4x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

This is specific to the Air New Zealand SkyCouch. Do Not believe the sales job on their website. The notion of paying premium price for two adults in three seats to be able to lay down is a joke. This would accommodate one adult at the most. This is being marketed for adults and families to lay down on long-haul flights. It is frustratingly cramped and the expectation set by the marketing makes it worse. The flight attendants have obviously dealt with this before as they started apologizing before we took off from LHR to LAX. We should have known something was wrong as the LHR ground staff wouldn't look us in the eye when we asked about the SkyCouch seating. Shame on Air New Zealand.



AIR NEW ZEALAND ECONOMY CLASS SEAT REVIEW - AIRBUS A320

Date :   3 March 2014

Review by : R Knight (Canada)

Comfort: 1/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

The flight between the Cook Islands and Auckland had the most uncomfortable seats I have ever traveled in. Armrests do not incline for added comfort if seat is empty next to you. Inclination is practically nil and trying to grab a wink is impossible due to this as you pitch forward when nodding off.



AIR NEW ZEALAND ECONOMY CLASS SEAT REVIEW - BOEING 777-300

Date :   3 January 2014

Review by : K Botes (New Zealand)

Comfort: 3/10

Seat Layout

3x4x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

I was put in row 52. When seat in front reclined, effective space disappeared. Intolerable. Had to ask them to straighten seat or risk an incident. Temperature in this part of the plane was too hot. At back of plane it was freezing. No air control to regulate personal comfort. I am only 1.62 m, yet I found these seats claustrophobic and restricting to a degree worse than older plane layouts. A six foot passenger next to me had to sit with knees splayed, further restricting my available space.



AIR NEW ZEALAND ECONOMY CLASS SEAT REVIEW - BOEING 767

Date :   3 January 2014

Review by : Susan Collins (New Zealand)

Comfort: 3/10

Seat Layout

2x3x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Worst flight ever, 9.5 hours of being cramped and uncomfortable. Paid $300 per person to have guaranteed empty seat next to us which cabin staff ignored, woke up to find someone sitting in the empty seat. Once this was pointed out to staff they did move her. Guy in front of me was fidgeting and moving up and down, tv was about 5cm in front of my face during dinner, not so much cattle class as sardine class.



AIR NEW ZEALAND ECONOMY CLASS "SKYCOUCH" SEAT REVIEW - BOEING 777-300

Date :   3 January 2014

Review by : M Beckham (UK)

Comfort: 9/10

Seat Layout

3x5x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

We flew to LA from London initially outbound in economy. While the seats themselves were nice and comfy, the one downside is that if you have your seat up and the person in front reclines, you have a TV screen inches from your face which made for a incredibly uncomfortable journey. On the return trip we tried the skycouch (2 adults travelling) and there is much improvement depending on what you want to use it for. We reclined the seats back and put it into 'bed' mode. For us this was fine as my girlfriend was happy to sit upright in the isle seat which allowed me to lay across the 3 seats. The extra width was lovely and made for a far more comfortable journey (even for my girlfriend who was now able to put her feet up also. The people in front did not recline giving us more space but the problem would still exist with the screen being close if they had and because of this, I think if 2 people were to lay side by side with the seat in front reclined, it would make it more like a coffin for one person. Saying that, if you want to take turns with laying out then I would highly recommend paying the bit extra for have more sitting/laying options and generally more comfort. We are flying again with ANZ on the same journey and have booked the hard shell space seat to see if this improves the journey. I could not find a fault with the rest of the airline, staff, entertainment and food were all first class hence why we are flying again.



AIR NEW ZEALAND ECONOMY CLASS SEAT REVIEW - BOEING 777-300

Date :   3 January 2014

Review by : P Tuesday (UK)

Comfort: 9/10

Seat Layout

2x2x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

I did a lot of research before I booked theAir New Zealand space seat to LA and back - on the way out we sat in the middle section seats that sort of curved slightly - the seats were amazing, the recline is more of a slide and the controls are a bit stiff but when you get the hang of it they are fine, the table and TV all moved about as did the arm rests, the big middle armrest between the seats is great too - the seatbelts have an airbag so they are a bit bulky at one end - the bean bag for your feet was a bit flat and small - but on the return journey I had a much bigger bean bag. Leg room was fantastic but you do sort of angle a bit so it feels a bit odd twisting one way with your tv etc angled at the other but you get used to it - on the way back we were sat in the window seats and they are not like the middle ones, they are off set from each other so there is more privacy, I did find these ones had a little less room for your arm/elbow on the joining side but nothing major - there was also plenty of room to get in and out of your seat and it felt very spacious I was really impressed with the whole experience on this flight, the seats, the services, everything was special and I highly recommend it.



AIR NEW ZEALAND PREMIUM ECONOMY CLASS SEAT REVIEW - BOEING 777-300

Date :   1 January 2013

Review by : J Ayre (Australia)

Comfort: 3/10

Seat Layout

2x2x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

We had to ask for assistance from cabin staff every time to try to get recliner seat activated - they did apologise and said there has been problems with this - but it is not fixed! On the first flight over to USA , the cabin was not at full capacity and I tried other seating on other rows and experienced the same discomfort. Having been on both the inside and middle seating - there is no difference in comfort and I defy anyone to be seated in the middle seats as shown in the brochure in the seat pocket - I did try and it is impossible. Sleeping was almost non existent due to the headrest being too rigid.



AIR NEW ZEALAND ECONOMY CLASS SEAT REVIEW - BOEING 777-200

Date :   1 January 2013

Review by : Alex Tai (New Zealand)

Comfort: 6/10

Seat Layout

3x3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Took a flight from AKL-HKG. Was seated in 44A and 44B (Economy Class). The seat started well, but started to get really uncomfortable in the last half of the flight. Air New Zealand have improved their staff service so that when it is catering time, all seats must be put into upright position so everyone could eat propoly. Overall good seats.



AIR NEW ZEALAND PREMIUM ECONOMY CLASS SEAT REVIEW - BOEING 777-300

Date :   27 October 2011

Review by : H Lamerton (UK)

Comfort: 9/10

Seat Layout

2x2x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Premium Economy Row 24, middle 2 seats, Heathrow to Auckland via LAX in October. Excellent seats. I was pretty concerned as when they were launched, they received a lot of negative press as the legroom was alleged to be awful. Air New Zealand removed a row of seats in August to remedy this. It worked - I am 6'5 and with legs fully stretched could just about touch the back of the footwell - so loads of legroom. The recline could be a tad better but did not prevent me sleeping. The hard shell means your space is not intruded by the seat in front.



AIR NEW ZEALAND ECONOMY CLASS SEAT REVIEW - BOEING 777-200

Date :   23 October 2011

Review by : Jane Smith (Australia)

Comfort: 1/10

Seat Layout

3x3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Had to be the worst seats I've been in. If the person in front of you reclines, they are just inches from your face. Plus people who seem to feel the need to constantly push back in their seat makes your table shake making for an unpleasant dining experience. It was very difficult to get in and out of the seat and I was in an aisle seat. I have bruises on my legs and my right knee bruised from knee being up against the seat in front of me. The armrests do not go completely up so I can see the other passengers being bruises from banging against them every time they try to get in and out of their seats. Worst seating. I got off my flight bruised and with a very sore and stiff neck.



AIR NEW ZEALAND PREMIUM ECONOMY CLASS SEAT REVIEW - BOEING 777-300

Date :   23 October 2011

Review by : Doug McGill (USA)

Comfort: 8/10

Seat Layout

2x2x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

The new space seat - pros and cons. I have travelled in both an inside and outside seat on the right and left of the two aisles, and not the odd-looking away-facing pairs in the centre, so my comments apply to the former. You sit at an angle of about 20 degrees to the aisle, with the backs of the seat shells in front of you at the normal (right angle) to the aisle. This means that your TV (which can just about compensate for the off-centreness) and your tray table (which can't) are at a weird angle. The window seats have better leg room than the aisle ones, but the down side is that getting out - particularly if the 'aisle' person has the TV out on its angled stilts, and the tray table open (no rim, glassholder or recess- beware!) is a mountaineering job - but at least using the shell in front as a lever will not disturb the occupants, Air New zealand are obviously sensitive about it, as on both flights the concierge were on the defensive (unsolicited on my last flight) - "We've taken one row of seats out" (Heaven knows what it was like before). But despite them being a bit hard, one can get quite comfortable. Lovely big pillows, and a 'bean bag' for you feet. Just be prepared to eat off centre.



AIR NEW ZEALAND BOEING 777-300 PREMIUM ECONOMY SEAT REVIEW  -  20 September 2011 by S Doyle (Australia)

AIRCRAFT :       BOEING 777-300

PAX SIZE :   Large

LAYOUT : 2x2x2

POSITION :   Aisle

PAX RATING :    7/10

RECOMMENDED :   Yes

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

Yes

Row 29 middle row-right aisle spaceseat. I'm 5' 10" (177cm) and found there to be ample legroom when seated and reclined. Before the flight, I was concerned about the outward facing nature of the seat, but that proved to be a non-issue. TV monitor and tray table are detachable/adjustable to compensate for the angle of your seat. I did find it hard to find a comfortable sleeping position and the jury is still out on "otto" the foot bean bag - in some positions it was great and in others, didn't seem to be useful at all.



AIR NEW ZEALAND BOEING 777-200 ECONOMY SEAT REVIEW  -  11 August 2011 by Sandy Pike (New Zealand)

AIRCRAFT :       BOEING 777-200

PAX SIZE :   Medium

LAYOUT : 3x3x3

POSITION :   Window

PAX RATING :    4/10

RECOMMENDED :   No

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Seat 46 A/B/C have fixed armrests between them, not even a 45 degree lift! Passengers really are trapped in their seats. Seats in front recline brings the person in front into your face and body unless you recline your seat too - and I'm not a big person! Service etc. was excellent but poor seating provision makes this a no-go for long haul flights. Some economy seats had retractable armrests but most had minimal retraction - row 46 none! Passengers should be advised on seat maps - we booked months in advance and had the worst seats on the flight thanks to a check in clerk who moved us to supposedly 'better seats'. We travel this route regularly and will try to avoid Air New Zealand if they don't wake up and do better in future.



AIR NEW ZEALAND ECONOMY SEAT REVIEW  -  6 April 2011 by Horst Klos (New Zealand)

AIRCRAFT :       Boeing 777-300

PAX SIZE :   Medium

LAYOUT : 2x2x2

POSITION :   Window

PAX RATING :    3/10

RECOMMENDED :   No

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

This was on the brand new B777-300 (only the 5th flight!) sitting in the newly configured Premium Economy window. The seats on the sides are angled towards the outside. Leg room is worse than in the previous Premium Economy. All looks very fancy in white (why white? This is going to look grey and shabby very quickly!) but the seats are hard, no squab, not easy to recline and viewing position awful. Will avoid this class at all costs!



AIR NEW ZEALAND ECONOMY SEAT REVIEW  -  6 April 2011 by Brian Stoneman (England)

AIRCRAFT :       Boeing 777-300

PAX SIZE :   Medium

LAYOUT : 2x2x2

POSITION :   Aisle

PAX RATING :    10/10

RECOMMENDED :   Yes

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

It was a new plane, the seat was in a shell - the recline didn't effect the seat behind, good amount of room. 100% better than the 777-200



AIR NEW ZEALAND ECONOMY SEAT REVIEW  -  13 August 2009 by Peter Henry (New Zealand)

AIRCRAFT :       B777-200ER

PAX SIZE :   X-Large

LAYOUT : 3x3x3

POSITION :   Window

PAX RATING :    1/10

RECOMMENDED :   NO

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

The worst seat I have ever had on a trans Tasman flight. Arm rests do not fully retract up making it very hard to get in and out of your seat. If the seat next to you is empty the fact that the armrest will not fully retract makes it impossible to use the extra space! Seat was hard, insufficient legroom, seat to narrow.



AIR NEW ZEALAND ECONOMY SEAT REVIEW  -  15 January 2009 by R Mortara (UK)

AIRCRAFT :       B747-400

PAX SIZE :   Medium

LAYOUT : 3x4x3

POSITION :   Aisle

PAX RATING :    8/10

RECOMMENDED :   YES

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

The benefit of these 747's is the 34" seat pitch. 2" more than on the 777s. Having sat in the seat for some 24 hours, it was getting uncomfortable towards the end of the journey but at least you are invited to stretch your legs by walking around the cabin. Seat recline is good and your leg space is not seriously compromised when the seat in front is reclined fully back. Economy is never going to be really comfortable but the seat pitch offered by Air New Zealand goes a long way to making it more bearable.




AIR NEW ZEALAND PREMIUM ECONOMY SEAT REVIEW  -  15 January 2009 by R Mortara (UK)

AIRCRAFT :       B777-200

PAX SIZE :   Medium

LAYOUT : 3x3x3

POSITION :   Aisle

PAX RATING :    6/10

RECOMMENDED :   YES

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

Yes

I had paid a fraction of the cost as part of an upgrade from London to Auckland. The 777s as noted before suffer from having the same layout as economy but the seats are better. The airline I gather is going to re-configure these aircraft during 2009 - not before time. The service and food made for a very good flight and the seat was comfortable enough for the flight from Tokyo. Those paying full rates for this service may feel it does not reach the required standards of seat comfort though



AIR NEW ZEALAND ECONOMY  SEAT REVIEW  -  6 January 2009 by Mary Kelly (New Zealand)

AIRCRAFT :       B777

PAX SIZE :   Medium

LAYOUT : 3x3x3

POSITION :   Window

PAX RATING :    1/10

RECOMMENDED :   NO

   

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Worst long haul flight with Air New Zealand I have made. Added to the awful seat pitch was the fact that the armrests, which usually recede completely into the seat backs no longer do so. So although the flight was only half full, it was impossible to utilise the spare seats next to me. On a 13.5 hr flight from SFO to AKL this becomes very important. Food and service okay, but if the seats are diabolical then everything else pales into insignificance.



AIR NEW ZEALAND  "PREMIUM ECONOMY"  SEAT REVIEW  - 10 December 2008 by A Jarrett (UK)

AIRCRAFT :       B777

PAX SIZE :   Medium

LAYOUT : 3x3x3

POSITION :   Window

PAX RATING :    6/10

RECOMMENDED :   NO

   

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

Yes

I have travelled Premium Economy previously on an Air new Zealand 747. The product on the 777 is far inferior and not worth the extra fare - the seat was cramped, the same width as the economy seats whereas the 747 premium economy seats are somewhat wider. Air New Zealand should have configured the 777 premium cabin as 2-3-2 or even 2-3-3. The 17.8 inch width of this premium economy seat is 0.7 inches narrower than Air Canada's standard economy seat on the same aircraft type.




AIR NEW ZEALAND  "PREMIUM ECONOMY"  SEAT REVIEW  - 4 November 2008 by David Minard (New Zealand)

AIRCRAFT :       B747-400

PAX SIZE :   Large

LAYOUT : 3x2

POSITION :   Aisle

PAX RATING :    9/10

RECOMMENDED :   YES

   

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

Yes

We have made several journeys in the upper cabin premium economy section. Not being in the least interested in business class, the premium economy is an excellent alternative. However I do find the seat padding tends to set solid after about 8hours. I now have an additional cushion that that has largely eliminated this problem. Even double long haul legs, ie LHR- HKG-AKL are good value and comfortable in these seats



AIR NEW ZEALAND  "PREMIUM ECONOMY"  SEAT REVIEW  - 21 August 2008 by G Graham (USA)

AIRCRAFT :       B747-400

PAX SIZE :   Small

LAYOUT : 3x2

POSITION :   Window

PAX RATING :    8/10

RECOMMENDED :   YES

   

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

Yes


We were in seats 22 A and B (upper deck) but were fortunate enough not to have a third passenger in seat C giving us more room to spread out, although I believe we would have been comfortable even with a third person. These seats are in the exit row so leg room is not an issue nor is the narrowness of the seats. I've heard complaints about the temperature but that wasn't a problem with the blankets provided. There really isn't much of a window for this row. The side storage bin is a little awkward to reach and can disturb the passenger behind you when accessing. Our return flight LHR to LAX – 747-400 – we had seats H and K in row 25. We found these seats to be extremely comfortable especially with no one behind us. Having the lavatory close by was not an issue most folks passing by were quiet.






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