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Swiss International Air Lines Economy Class Customer seat reviews

 

Swiss International Air Lines Passenger reviews of Economy Class cabin seat comfort for long, medium or short haul flights.

   
 

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Swiss International Air Lines
3.0 Star Rating: Fair
32 reviews



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SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340

Date :   19 November 2014

Review by : Hedwig Schuessler (Switzerland)

Comfort: 1/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

My worst ever experience with a non low-cost carrier. I flew from ZRH to SIN and the 12 hours were a nightmare. No leg space, uncomfortable seat, reclining position not worth mentioning. I am a frequent flyer - only on one occasion I had a worse seating: with a low-cost carrier from BCN to ZHR. Swiss: Never again!



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A320

Date :   19 November 2014

Review by : Konrad Brynda (Switzerland)

Comfort: 7/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Although less comfortable than at the times of Swissair, Swiss has fairly good economy seats on their A320 fleet. They are much better compared to many other airlines in Europe (Lufthansa, SAS, Air France) and simply superior in comparison to United's domestic fleet. The seats are thin, leather seats with a reasonable recline, the only real negative point is the lack of larger armrests. Hopefully they will go back to the classic, large seats they used to have that still provided much comfort in a 3x3 configuration. *Note: no PTV, enjoy the view of the Alps!



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A330

Date :   19 November 2014

Review by : Konrad Brynda (Switzerland)

Comfort: 9/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Great flight GVA-JFK on one of the Swiss A330. Had read many negative reviews here and was afraid to fly longhaul with Swiss until I actually tried, and have to say I was very positively surprised. IFE was good as well.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340-300

Date :   19 November 2014

Review by : Noel Draper (Australia)

Comfort: 1/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Most uncomfortable flight ever. Seated in 24A, due to large box under 23A only room for 1 foot under seat . This seat only suitable for a child. Seats far too narrow and hard.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A330-300

Date :   24 July 2014

Review by : C Dee (Spain)

Comfort: 1/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Economy class is a joke! Leg room almost inexistent. Super restricted under seat storage. Using the table in front of me was a struggle during the 8 hour flight over the Atlantic. Even though I booked an aisle seat, I had a hard time getting up and sitting down. Poor interior layout... How do they expect people to fly with Swiss again?? Never, never again. This airline used to be OK, now it is similar to the low level institutions in the industry. Rude flight attendants, I do not know if it is the so called Swiss attitude but they are not service oriented. By the way, the crowd in the plane was weird. Mostly old people, perhaps a sign or a symptom? Stay away at all cost!



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340-300

Date :   24 July 2014

Review by : C Shelton (Spain)

Comfort: 1/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Incredibly cramped and uncomfortable. The seats are narrow and hard, leg room is very limited. To add insult to injury this is also the worst food I've ever had on a long haul flight! Staff, however, were pleasant and courteous. Their own short haul plane was a massive improvement in all respects. Seems very illogical to me.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340-300

Date :   24 July 2014

Review by : N Lueer (Switzerland)

Comfort: 3/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

I am 1,86 m (6ft 1inch) tall and flew on Swiss LX092 and 093 ZRH-GRU-ZRH. The seats in Swiss Economy are not suitable for people over 1,60 m. The space between the rows is so small, that my knees touched the seat in front. In that position, I could not see anything on the video-screen. When the front seat reclined, the tray laid on my belly. You cannot recline the seat back to a decent rest position. Moreover the seat is very narrow, forcing you to maintain permanently a straight seating position. The seats are not too bad but not sufficiently comfortable for a flight of over 10 hours under these conditions. On the return flight, there was a box in my legroom underneath the seat in front, which took half of my legroom. I could only place one foot under the front seat, next to the box, the other had to stay in the aisle, which led to permanent problems with trolleys and other guests when passing my seat row. It was impossible to sleep and my legs and my back started aching after a few hours. I complained shortly after we left Sao Paulo but the Purser was not able and to my impression not willing to find a remedy. Admittedly, the economy class was full but business was not. In any case, it is brazenness to sell these seats as regular economy seats, which are already very uncomfortable, but it is torcher to place a grown up in such a seat on long distance.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340-300

Date :   24 July 2014

Review by : Y Shelton (UK)

Comfort: 1/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Why is long haul so cramped? Hard, skinny and very uncomfortable, the very worst long haul flight I have had to endure. Just to add insult to injury the food was also the worst I have ever had.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340

Date :   24 July 2014

Review by : C Mbanefo (Switzerland)

Comfort: 2/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Seats are just not suitable for a 12-13hr flight. Flew ZRH-SIN-ZRH and it was a nightmare of a night flight. Full cabin, could not stretch legs. When seat in front is reclined, you cannot view your screen. AVOD not the best. Cabin crew professional, but not warm. Food not worth commenting on. Made the seat feel even worse!



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A330-300

Date :   24 July 2014

Review by : P Eaton (USA)

Comfort: 1/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Wretched experience on LX23 JFK-GVA New York to Geneva. Flew economy and in spite of the fact that this was a recently refurbished plane (and perhaps even newish), this plane had the most uncomfortable, most narrow, least leg-room-endowed, least padded seats I've ever encountered in my life, and I am a travel journalist who was writing for the New York Times on this trip. It shouldn't be this way on a transatlantic flight. All domestic flight seats I've ever had were better than this seating. What's scandalous is the utter contempt this airline has for the passenger: Not only is the seat narrower than you can imagine -- I am a 5' 5" female who weighs just 115 lbs, but the armrests between seats only go up about 35 degrees. Meaning even if you have vacant seats next to you, you cannot lie down or spread out. I could see everyone else was as shocked as I was on this overnight, transatlantic route. I might add that he bulkhead seats, which can be prime seats for leg room etc, has entirely an entirely fixed armrest that can't be raised at all. The entertainment system felt out of date. The food was just awful. I kept thinking, what could they possibly be thinking? The flight felt less than half full, and the need for what I imagine was some need to squeeze extra seats onto the floor plan just wasn't apparent eyeing the plane. I would neverfly Swiss again if I could help it. Again, this is transatlantic service from New York City and should be the best foot forward. Is the idea that only business class and above is important to this airline? Business-class seats looked impossibly narrow too.


SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A321

Date :   24 July 2014

Review by : T Gates (USA)

Comfort: 3/10

Seat Layout

3x3

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Seat 21d had very insufficient legroom, I am 6'1" tall. It did not help that I had an obnoxious co- passenger in 20d who insisted on putting his seat in a fully back reclining position for most of the flight despite being advised by me that I had long legs and he was pushing on them. For some of the flight Zurich-Athens I had my feet and lower legs in the aisle, but that interfered with passenger and cart traffic, as well it was an uncomfortable physical position. I was told by the crew that all European airlines use the same seating layout on 321s. For the record, the first leg, BOS-Zurich on an Airbus 330-300 was fine, seating adequate. On both legs the service was fine.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340-300

Date :   20 July 2014

Review by : A Theodoropoulos (Greece)

Comfort: 1/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Zurich to Singapore a 13 hours flight. We were given 2 seats in the last row of the airplane. This row is different from the rest of the plane. There are just 3 seats in the middle and the toilets in each side in a very small distance, some 30-40cm max, from the seats!



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A330

Date :   3 March 2014

Review by : Stefan Neuhauser (Austria)

Comfort: 1/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Delhi to Zurich in December. The 9 hours flight was only bearable due to an aisle seat. This gave me (175 cm "tall") at least some space to stretch out my legs on this night flight. Due to IFE and and an old fashioned overall seat design economy in Swiss' Y-class extremely cramped. It is odd to find yourself on a seat with more pitch on the connecting intra-European short-haul flight. The short-haul fleet on Swiss has been fitted with new Recaro-seats that offer a lot more space. Even though they might be a bit harder, I would choose them over the current Swiss long-haul offering any time. If you are forced on a Swiss long-haul flight, try to secure a bulkhead seat as these are the only currently acceptable Y-seats on Swiss' long-haul fleet.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340-300

Date :   12 January 2014

Review by : Y Zeng (UK)

Comfort: 8/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

LHR-CAI via ZRH. First leg an A321. the seat is ok but more or less similar to other European budget airlines. ZRH to CAI good cabin crew, seat is comfortable to seat and sleep. PTV works well.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340-300

Date :   21 April 2013

Review by : K Munger (USA)

Comfort: 2/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Seats are very uncomfortable, there is hardly any padding and what is left feels "lumpy". Due to an equipment box at the window seat there is very little leg room. When the seat is fully reclined, you can hardly eat and drink, or get out of your seat.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340

Date :   21 April 2013

Review by : Marilyn Shaftoe (New Zealand)

Comfort: 1/10

Seat Layout

2x2x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Never ever again will I travel on Swiss airlines. Unfortunately we have to do the return to Singapore. The seats are the hardest I have ever sat in. My legs felt as if they were cramped to my chin. Walking after getting out of the seat was painful to my knees. It was a horrible experience. We travelled from Tokyo to Zurich



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340

Date :   21 April 2013

Review by : P Bedson (Oman)

Comfort: 8/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

These seats are OK - better than most. They seem a little firmer than some but I can generally sleep in economy and I am 5'11'' and weigh 90kg so I'm not exactly petite. Take care about the AVOD boxes which severely restrict legroom in some seats. Legroom is just about OK elsewhere.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340

Date :   24 February 2013

Review by : A Hood (Australia)

Comfort: 2/10

Seat Layout

2x2x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

I'm only 50kg and I can't move in these seats. Absolutely terrible and cramped. Was so upset when I realised we had to take the same airline home. Will never fly SWISS again!



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - AIRBUS A340-300

Date :   10 January 2013

Review by : P Fournier (Luxembourg)

Comfort: 3/10

Seat Layout

2x3x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

BKK-ZRH on A343 at the last row (44 J and K). The airline had assigned us these seats despite our Star Alliance gold status which made me furious. The legroom was ridiculous and I'm only 5'9". Absolutely impossible to sleep (especially given the lovely proximity of the restrooms - flush and door every 2 minutes).



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW - A340

Date :   23 October 2011

Review by : Andreas Travers-Meier (Switzerland)

Comfort: 4/10

Seat Layout

2x4x2

Legroom

Seat Recline

Seat Width

Viewing TV

Access to seat

Recommended

Seat seems to have no base cushion, gave pillow away to lady sitting in seat beside me. It seems the seats are only suitable for 60Kg person who is under 1.65m. If you are any larger, you will be cramped - good luck. Only choose airline for business or short-haul. It is not the Swiss of old.



SWISS INT'L AIR LINES A330-300 ECONOMY CLASS SEAT REVIEW  - 11 August 2011 by  R Muratovic   (USA)

AIRCRAFT :       A330-300

PAX SIZE :   Medium

LAYOUT : 2x4x2

POSITION :   Window

PAX RATING :    8/10

RECOMMENDED :   Yes

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Swiss seats were not bad, reclining was pretty decent and managed to sleep on 8 hour flight.



SWISS INT'L AIR LINES A340-300 ECONOMY CLASS SEAT REVIEW  - 11 July 2011 by  Nigel Bye   (South Africa)

AIRCRAFT :       A340-300

PAX SIZE :   Large

LAYOUT : 2x4x2

POSITION :   Aisle

PAX RATING :    4/10

RECOMMENDED :   No

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

The seat in front appeared to reline slightly more than the rest, making viewing of the TV screen difficult.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW  - 14 August 2010 by  Christian Appel   (Switzerland)

AIRCRAFT :       A340

PAX SIZE :   X-Large

LAYOUT : 2x4x2

POSITION :   Window

PAX RATING :    4/10

RECOMMENDED :   No

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Too small - that says it all. The box containing the inflight entertainment stuff is located under the seat in front of you - meaning there is even less legroom. Why on earth is the seat so hard?



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW  - 3 July 2010 by  Riccardo Cerutti   (Switzerland)

AIRCRAFT :       A330-300

PAX SIZE :   Medium

LAYOUT : 2x4x2

POSITION :   Aisle

PAX RATING :    5/10

RECOMMENDED :   No

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

With the arrival of these new aircraft I hoped for a better seat, but I was wrong: the experience is practically the same as on the other Swiss' longhaul planes.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW  - 19 January 2010 by  J Joseph   (Ireland)

AIRCRAFT :       A340

PAX SIZE :   Medium

LAYOUT : 2x4x2

POSITION :   Aisle

PAX RATING :    1/10

RECOMMENDED :   No

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

30% of the room under the seat in front of you is taken up with a box containing equipment for the inflight entertainment. Should the person in front of you recline then you have 10 hours of agony with no personal space. I tried taking all material out of the magazine pocket to create extra room. Could not use Swiss long haul again even if I got it for free. I'm 1m 86 tall, medium build and weigh 73.5kg.Hope this helps other travellers.




SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW  - 16 October 2009 by  Walter Girshon   (USA)

AIRCRAFT :       A340

PAX SIZE :   Large

LAYOUT : 2x4x2

POSITION :   Aisle

PAX RATING :    1/10

RECOMMENDED :   No

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Very tight space for average and tall people, there is a metal box underneath your front seat that takes feet space. Not recommended for a long haul flight. You must pray that the person in front of you doesn't recline or your knees will be crushed and the TV screen will be touching your forehead.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW  - 9 January 2009 by Gregor Thum (Germany)

AIRCRAFT :       A330

PAX SIZE :   Large

LAYOUT : 2x4x2

POSITION :   Window

PAX RATING :    1/10

RECOMMENDED :   NO

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

For tall people a horrible experience on a long haul flight. Will never use Swiss again unless they add leg room.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW  - 30 December 2008 by Matthew Montgomery (Luxembourg)

AIRCRAFT :       A340

PAX SIZE :   Small

LAYOUT : 2x4x2

POSITION :   Window

PAX RATING :    2/10

RECOMMENDED :   NO

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Very cramped seating, especially in the reclined position. Unable to sit in any position other than the standard position, real difficult when trying to sleep. Will not use Swiss again for long haul, unless seats improve.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW  - 1st October 2008 by Peter Batson (Australia)

AIRCRAFT :       A340

PAX SIZE :   Medium

LAYOUT : 2x4x2

POSITION :   Aisle

PAX RATING :    5/10

RECOMMENDED :   YES

   

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Hong Kong-Zurich leg. Overall seating was quite good for the medium to small frame person when sitting up. LCD entertainment system screen hopeless when seat in front is reclined as you just lose sight of the program. You lower yourself in the seat to see the program and that is when it becomes uncomfortable. 



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW  - 3rd September 2008 by Simon Warren (Switzerland)

AIRCRAFT :       A340

PAX SIZE :   Large

LAYOUT : 2x4x2

POSITION :   Window

PAX RATING :    1/10

RECOMMENDED :   NO

   

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

No

Singapore to Zurich. Absolutely terrible seat. The seat is hard and my backside was painful after a few hours. Under the seats you have a large box which contains entertainment electronics. This restricts your leg space by 25% and is outrageous to have this unit here. The edge of the metal box cuts into your leg making it very uncomfortable. Truly horrible.



SWISS INT'L AIR LINES ECONOMY CLASS SEAT REVIEW  - 22nd June 2008 by Riccardo Cerutti (Switzerland)

AIRCRAFT :       A330-200

PAX SIZE :   Medium

LAYOUT : 2x4x2

POSITION :   Window

PAX RATING :    4/10

RECOMMENDED :   NO

   

Legroom Space

Seat Recline

Seat Width

Viewing TV Screen

Access in/out of seat

FOOTREST

Yes

The seats are comfortable, but the legroom is horrible for a long haul flight. They must improve the legroom and the AVOD system.





 
 

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