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Virgin Australia Lounge customer reviews

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Customer Lounge Review scoring : Virgin Australia
3.0 Star Rating: Fair
5 reviews



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VIRGIN AUSTRALIA (KORU) BUSINESS CLASS LOUNGE REVIEW  - SYDNEY INT'L

Date :   14 February 2013

Review by : David Lowe (Australia)

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Recommended

This Air New Zealand lounge is a throw back to the mid 90's. Dated decor, junk food, staff chatting to each other but not the guests. It needs to be updated.



VIRGIN AUSTRALIA BUSINESS CLASS LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Date :   14 February 2013

Review by : David Lowe (Australia)

Lounge Comfort

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Bar & Beverages

Catering

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Recommended

Basic, not a lot of food and it was ordinary. Comfortable seating. Great wifi and newspapers, and views over the runway. Staff were brilliant. No alcohol which was disappointing.



VIRGIN AUSTRALIA VELOCITY LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   24 January 2013

Review by : T Blair (Australia)

Lounge Comfort

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Bar & Beverages

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Recommended

Decent selection of food, but mainly cold food. Selection of meats, cheese, salads and soup. No champagne, but an average NZ Sparkling. Lounge can be a bit cramped during peak times, and loses its relaxed feel as everyone is clambering for a seat. At quieter times, quite a nice lounge.



VIRGIN AUSTRALIA BUSINESS CLASS LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Date :   6 August 2012

Review by : R Pavey (Australia)

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Recommended

I was in transit in LAX on my way to Melbourne, arrived from Vancouver. This time in a different terminal (terminal 3, Virgin Australia) but then was told that premium economy passengers do not have access to the lounge. I was fine as I was a gold member, but if I was not, why pay for a premium ticket and not get access to the lounge. This is one of the sole reasons a passenger flies premium! The lounge at terminal 3 LAX was poor. It was small, no liquor licence and food selection the poorest I have ever seen in my travels of multiple lounges worldwide. I was told the lounge was temporary. Again a very disappointing experience when being a gold member or premium, business or first class ticketed passenger. There was a complimentary card for alcoholic beverages at a bar downstairs, but this is not so nice as you can't bring up the beverage to enjoy in the surrounds of the Virgin lounge. I would recommend any Virgin passenger talk to them about the facilities of their lounges and think twice before paying for a premium, business or first class ticket going through LAX.



VIRGIN AUSTRALIA LOUNGE REVIEW  - BRISBANE AIRPORT (Domestic)

Review by : John Edwards

Date :   19 September 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

The Virgin Blue Velocity lounge at Brisbane airport is a good place to find peace and quiet away from the crowds. It's large and has most of the services one would expect. Seats are comfortable, service is fine, and especially good at the coffee/beer bar. The fresh food bar has a very limited range, which generally includes - bread, sliced ham, cheese, tomato, good for making a sandwich. Overall it's the snack options that let the lounge down, but not enough to keep me away. Apart from costly membership rates, Velocity members can pre-pay online for a lounge pass (on their day of travel on Virgin Blue) for $30. Anyone travelling Virgin Blue can also walk up to the lounge and buy a pass for $35. There is only one shower located in the male toilets (I would presume the same applies to the female toilets). The shower stall is small and ill-equipped with no hooks for hanging carry bags or clothing (or towel) and the shower water tends to end up all over the "dry" area. When you request a towel from reception, you will receive two (of very average quality) - the second being for the wet floor. If you have a couple of hours to kill (2 hours maximum), and you prefer to wait somewhere peaceful, this is a fairly good option.






 

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