Home Page


First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Virgin Australia Lounge customer reviews



PAGE

1
Follow us on Facebook





VIRGIN AUSTRALIA DOMESTIC BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   19 November 2014

Review by : M Hay (France)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This is a huge and well appointed lounge. I liked the beverage and food options (standard domestic fare - salads, make your own toasties, sliced chicken, potato salad) and there was plenty of comfortable seating. Staff were helpful (even offered to charge my iPhone for me - but tragically forgot to switch the power on - so still on 3% when I got it back 45 mins later). Didn't get to use the premium exit facility, but its an interesting concept that may make things easier and save time. Strongly recommended and definitely a competitor for Qantas club.



VIRGIN AUSTRALIA BUSINESS CLASS LOUNGE REVIEW  - PERTH AIRPORT

Date :   19 November 2014

Review by : M Hay (France)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Pleasant place to spend some time before a flight. I liked that they have WA options in terms of the beverages. Food is standard virgin offerings - great as along as you like make your own toasties, potato salad and sliced chicken plus a few others. Complimentary wifi is fast and reliable an staff were friendly. Unfortunately all the windows are frosted so no views outside. I'm just guessing - but I would say that there has been no upgrade to the bathrooms since it was taken over from Ansett way back when - however the facilities are immaculately maintained.



VIRGIN AUSTRALIA BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   19 November 2014

Review by : M Hay (France)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Great lounge. I've only ever been there in the morning - but barista coffee, some breakfast options (cereals, fruit, cold cuts) and plentiful comfortable seating make this a great pre flight option. The premium entry at Sydney airport (for check-in, security and lounge entry) makes the process easy and quick - just a couple of meters from the curb. My only complaint is that the bar should be open all the time - I know this makes sound like a hopeless alcoholic and maybe its true, but sometimes when you're on holidays its nice to have a mimosa at breakfast - and I can't really believe that it saves them an enormous amount of money. This lounge is easily the equal of Qantas business lounge at Sydney airport.



VIRGIN AUSTRALIA DOMESTIC BUSINESS CLASS LOUNGE REVIEW  - MACKAY AIRPORT

Date :   6 October 2014

Review by : T Maddern (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I have used the Business Lounge 3 times over the last year. There is a good selection of foods and drinks available, and the lounge is tastefully decorated. It is bright and airy and on the 3 occasions that I used it, it was spotlessly clean. A few things that I was not impressed with were the lack of views - there are no good views of the airport out of the windows. The main views are of walls. There is inadequate seating. All 3 times that I used the lounge, there was no seating available, due to the high volume of people in the lounge. There is a bathroom with shower, which is tastefully decorated, but it could use 2 more shower cubicles. I had to wait nearly 15 minutes to use the shower. A man beat me to it by seconds and decided to take an extended shower. I did not use it, but there was a bench section with plenty of places to plug electronic devices in and also WIFI was available. To improve the lounge, I would create area where people can have meetings, talk on their phones etc, as well as a quiet zone. I would enforce a dress code of smart casual / business attire and I would have an area with windows to view the airport. I would also make more lounge seating available.



VIRGIN AUSTRALIA DOMESTIC BUSINESS CLASS LOUNGE REVIEW  - MACKAY AIRPORT

Date :   3 April 2014

Review by : Rod Johnson (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This was my first visit to the Virgin Business class lounge in Mackay and it is worth commenting on. It is only a small lounge, seating perhaps 30 people, but Mackay is only a Provincial airport and the size appeared quite adequate. It was clean, the chairs comfortable to sit in and enough staff to keep the tables clean. There was a good supply of both alcoholic and non-alcoholic drinks on offer but the food was another matter. We arrived in the lounge around 1pm and there was virtually nothing on offer but a few pieces of cold meat and a little salad. If Virgin just increased there food offering by 50% there would be little to complain about. There are no toilets in the lounge but they are just a very short distance away outside the lounge.



VIRGIN AUSTRALIA DOMESTIC BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   31 March 2014

Review by : C Hamilton (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Great lounge, great offerings of food and beverages, really well thought out decor with plenty of private feel seating, as well as larger seating areas. Worth flying with virgin for there lounges alone.



VIRGIN AUSTRALIA BUSINESS CLASS LOUNGE REVIEW  - GOLD COAST AIRPORT

Date :   20 February 2014

Review by : John Kneijber (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Small & dull looking lounge but it has everything that's required and the staff here are very friendly. Great views of the airfield. Immaculate washrooms. Standard Virgin lounge buffet, snacks and bar. Beer, wine, soft drinks and juice (no spirits), salads, soups, breads and cold meats. After a few visits you know what to expect and there's never any variety. WiFi though is excellent.



VIRGIN AUSTRALIA DOMESTIC BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   20 February 2014

Review by : John Kneijber (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Nice lounge with ample seating split into various areas. The premium entry from street level if you only have carry-on is great. Typical Virgin lounge food at lunch time, soup, bread, salads and cold meats but it all looked fresh. Snacks of crisps, nuts and trail mix also available. WiFi was speedy. A pleasant place to while away an hour or so.



VIRGIN AUSTRALIA VELOCITY BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   15 November 2013

Review by : Mark Barbeliuk (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Terribly disappointed by what should be Virgin Australia's flagship lounge. At 6.30pm on September 22 the only hot food options were two average soups, unless you wanted to toast a sandwich yourself. The free tables were dirty as was the men's bathroom - the lack of cleaning staff was very noticeable. Even though this lounge has been made-over, it really is style over substance. As both a platinum Velocity member and shareholder for 10 years I think this lounge needs the details sharpened considerably, it lacks that special or premium feel. The Virgin Australia product has to meet the promise. Lift your game Virgin Australia, if you want to be a genuine alternative for premium passengers.



VIRGIN AUSTRALIA BUSINESS CLASS "THE LOFT" LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Date :   15 August 2013

Review by : M Sanchez (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

About the worst business class lounge for an international carrier I've ever been to. Never enough seating (mostly storage shed chairs) scattered in an empty room with a big screen TV next to a bar and a fridge with poor snacks. For those connecting in LA going onto Australia hoping for a nice place to relax, grab a shower, get a meal (in order to get extra sleep on the plane given the flights leave around midnight), too bad.



VIRGIN AUSTRALIA BUSINESS CLASS LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Date :   6 August 2013

Review by : S Avant (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

We turned up at the business class lounge at LAX tired from a long drive to find not one seat available. Totally full to overflowing. One male staff member did his best to find us seats but no one else was interested. Virgin had two flights out 2 hours apart and business on our flight was 70pc full so who else was in there?



VIRGIN AUSTRALIA (KORU) BUSINESS CLASS LOUNGE REVIEW  - SYDNEY INT'L

Date :   14 February 2013

Review by : David Lowe (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This Air New Zealand lounge is a throw back to the mid 90's. Dated decor, junk food, staff chatting to each other but not the guests. It needs to be updated.



VIRGIN AUSTRALIA BUSINESS CLASS LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Date :   14 February 2013

Review by : David Lowe (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Basic, not a lot of food and it was ordinary. Comfortable seating. Great wifi and newspapers, and views over the runway. Staff were brilliant. No alcohol which was disappointing.



VIRGIN AUSTRALIA VELOCITY LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   24 January 2013

Review by : T Blair (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Decent selection of food, but mainly cold food. Selection of meats, cheese, salads and soup. No champagne, but an average NZ Sparkling. Lounge can be a bit cramped during peak times, and loses its relaxed feel as everyone is clambering for a seat. At quieter times, quite a nice lounge.



VIRGIN AUSTRALIA BUSINESS CLASS LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Date :   6 August 2012

Review by : R Pavey (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I was in transit in LAX on my way to Melbourne, arrived from Vancouver. This time in a different terminal (terminal 3, Virgin Australia) but then was told that premium economy passengers do not have access to the lounge. I was fine as I was a gold member, but if I was not, why pay for a premium ticket and not get access to the lounge. This is one of the sole reasons a passenger flies premium! The lounge at terminal 3 LAX was poor. It was small, no liquor licence and food selection the poorest I have ever seen in my travels of multiple lounges worldwide. I was told the lounge was temporary. Again a very disappointing experience when being a gold member or premium, business or first class ticketed passenger. There was a complimentary card for alcoholic beverages at a bar downstairs, but this is not so nice as you can't bring up the beverage to enjoy in the surrounds of the Virgin lounge. I would recommend any Virgin passenger talk to them about the facilities of their lounges and think twice before paying for a premium, business or first class ticket going through LAX.



VIRGIN AUSTRALIA LOUNGE REVIEW  - BRISBANE AIRPORT (Domestic)

Review by : John Edwards

Date :   19 September 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

The Virgin Blue Velocity lounge at Brisbane airport is a good place to find peace and quiet away from the crowds. It's large and has most of the services one would expect. Seats are comfortable, service is fine, and especially good at the coffee/beer bar. The fresh food bar has a very limited range, which generally includes - bread, sliced ham, cheese, tomato, good for making a sandwich. Overall it's the snack options that let the lounge down, but not enough to keep me away. Apart from costly membership rates, Velocity members can pre-pay online for a lounge pass (on their day of travel on Virgin Blue) for $30. Anyone travelling Virgin Blue can also walk up to the lounge and buy a pass for $35. There is only one shower located in the male toilets (I would presume the same applies to the female toilets). The shower stall is small and ill-equipped with no hooks for hanging carry bags or clothing (or towel) and the shower water tends to end up all over the "dry" area. When you request a towel from reception, you will receive two (of very average quality) - the second being for the wet floor. If you have a couple of hours to kill (2 hours maximum), and you prefer to wait somewhere peaceful, this is a fairly good option.






 

PAGE

1
Follow us on Facebook














top

back to top



| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking | Advertise | Surveys | Site Map | Contact Us | Links |

1999-2013  Copyright Skytrax