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Hawaiian Airlines First Class Lounge customer reviews

  a 3-Star Airline

 

a 3-Star Airline

 

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Customer Lounge Review scoring : Hawaiian Airlines
2.5 Star Rating: Fair
6 reviews

 



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HAWAIIAN AIRLINES FIRST CLASS LOUNGE REVIEW  - KAHULUI AIRPORT

Date :   6 October 2014

Review by : T Jacobs (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Furniture appears to be from the mid 80s. Not comfortable. No private toilets. Has a soda dispenser and a few coffee thermoses. No TV showing flight status. There appears to be a desk for an attendant, but no staff was seen for the two hours we were there. There is free WiFi, but that's about the only reason to visit this lounge. It's worth noting, however, that the WiFi login page's certificate was expired.



HAWAIIAN AIRLINES FIRST/BUSINESS CLASS LOUNGE REVIEW  - HONOLULU AIRPORT

Date :   30 May 2013

Review by : W Bleeker (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The lounge itself is clean and well maintained. Seats are comfortable, and it provides a respite from the noise of the rest of the terminals. The lounge falls short on catering miserably. People who pay premium prices for first/business class service or for Premier/Pualani Gold/Platinum memberships deserve far more than juice packets, pretzels, and coffee which they receive in coach class flights. Especially when other airline club lounges offer much more in varieties of foods like pastries, fruits hot/cold foods, beverages including alcoholic beverages. Hawaiian should work on this.



HAWAIIAN AIRLINES FIRST CLASS LOUNGE REVIEW  - HONOLULU AIRPORT

Date :   30 May 2013

Review by : M Barry (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This has to go down as the worst airline lounge I have been in. The air was thick with the smell of stale cigarette smoke, it is a non smoking lounge. There is no food on offer, not even a cracker, and signs everywhere stating outside food is not allowed in lounge - offer some food if you don't want guests bringing it in. Coffee, soda and juice are the items on offer. Very poor for a Business lounge, Hawaiian Airlines should be ashamed.



HAWAIIAN AIRLINES BUSINESS CLASS LOUNGE REVIEW  - HONOLULU AIRPORT

Date :   14 February 2013

Review by : W Bleeker (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Truly pathetic, no food , no alcohol? Coffee and soft drinks ? Extremely lame by world standards. One would think they would improve their offering considering what their partners like Qantas offer.



HAWAIIAN AIRLINES FIRST BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES & HONOLULU AIRPORT

Date :   11 January 2013

Review by : W MacLean (Brunei)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Very basic and rather poor. Only juices, tea and coffee. No food. Seats are rather uncomfortable. We only used the Wi-fi and then went elsewhere to have a drink and something to eat. Not good, and no private washrooms.



HAWAIIAN AIRLINES PREMIER FIRST CLASS LOUNGE REVIEW  -  HONOLULU AIRPORT

Review by : Mat Radford (Australia)

Date :   31 August 2011

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Pleasant enough space but very, very basic. One TV. Juice, soft drinks, tea coffee & inflight bags of pretzels. No alcohol or other food. They're not licensed! There is free wifi - which is pretty quick.





 

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