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Customer Lounge Review scoring : GOL Linhas Aereas
3.5 Star Rating: Fair
1 review



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GOL LINHAS AEREAS BUSINESS CLASS LOUNGE REVIEW  - RIO DE JANEIRO INT'L AIRPORT

Date :   21 December 2013

Review by : M Rego (Brazil)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The Smiles lounge in Terminal 2 Rio de Janeiro (GIG) International Airport opened in 1999, as the VARIG main lounge in Brazil (Smiles is the name of Varig's frequent flyer program, now with GOL Airlines). At that time it was the best South America lounge, and was used by Star Alliance (Lufthansa, United and, of course, Varig). It was an outstanding lounge, with separated areas for first class and business class, showers, smoke room, plenty of reading materials, excellent beverages and high quality food. In 2008 Varig went out of business, and GOL acquires Varig routes, mileage program and VIP lounges. Strangely, as GOL uses the Terminal 1, they continued using these lounge in Terminal 2, so it is impossible to board a GOL flight and use its own lounge. The lounge is used by a lot of airlines (Lufthansa, United, US Airways, Diners Club card menbers among others). The good part is that, as a big lounge it never get crowded, they have good (a bit used) furniture and luxury res trooms. Unfortunately, the first class section is now closed, the drinks offered are cheap and the food, minimal.




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