Home Page


First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Virgin Atlantic Airways Business Class Clubhouse Lounge customer reviews

  4 Star Airline

   
 
   
 
Virgin Atlantic Airways
4.0 Star Rating: Good
42 reviews

 


PAGE

1 2
Follow us on Facebook





VIRGIN ATLANTIC "THE LOFT" BUSINESS CLASS LOUNGE  - LOS ANGLES INT'L AIRPORT

Date :   5 October 2014

Review by : A Scott (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Just arrived home from LAX. Totally shocked at the way we have been treated as upper class passengers! We were made to walk from terminal 2 to terminal 3 so we could use a lounge. The Virgin Loft Lounge only caters for Shorthaul passengers - lacking any decent food (a cookie and a grape at best with cheese cut to the size for a mousetrap!) No showers, small toilet and wash facilities. We have always used Air NZ lounge previously which was excellent. Virgin must rectify this situation quickly otherwise Upper Class passengers will seek alternatives. The shuttle bus ride back to term 2 was such an experience - we have now seen areas of the airport no one would want to see - trash bins, cleaning vehicles etc (all part of the luxury upper class experience no doubt!)



VIRGIN ATLANTIC "VIRGIN AMERICA LOFT" BUSINESS CLASS LOUNGE  - LOS ANGLES INT'L AIRPORT

Date :   23 April 2014

Review by : Ian Carpenter (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Was offered the lounge as an alternative to the Air New Zealand lounge as an Upper Class Virgin Atlantic passenger. The lounge is poor in comparison to other lounges that I have experienced Bar is okay if a little limited, but food is very poor - bread, cheese, soup and cookies No showers or changing facilities. No comparison with the Air New Zealand lounge at LAX or Virgin Lounge at Heathrow. Very disappointing!



VIRGIN ATLANTIC "ARRIVALS LOUNGE" REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   7 February 2014

Review by : Steve Crocker (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Although we were transiting to Manchester we had over three hours at LHR and so decided to use the Arrivals Lounge. It was an excellent choice. The friendly staff on reception offered us showers immediately, and after these we sat in the lounge and enjoyed an excellent, tasty, well cooked breakfast served by more friendly staff. The lounge was comfortable and clean with excellent shower rooms. The WiFi was slow at first but then speeded up to an acceptable level. It was a pleasure to be in this lounge after the grim lounge we had experienced on departure from Miami. The lounge was not crowded while we were there although given its size it could be if a lot of flights arrived together.



VIRGIN ATLANTIC "CLUB AMERICA" BUSINESS CLASS LOUNGE  - MIAMI INT'L AIRPORT

Date :   7 February 2014

Review by : Steve Crocker (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

As grim a lounge as I can recall for many years. A couple of apparently arguing staff on duty. The lounge was totally enclosed with no view of the outside, and the seating was in my view not up to the standard you expect in a business class lounge. The food was nothing special, pretzels, cookies and when a few sandwiches appeared they were soon grabbed by the nearest passengers although they were edible. WiFi seemed to be an acceptable speed for what I needed. Toilets were adequate and clean (just about) although they had a strange smell. With only one flight a day I accept that Virgin's choice is limited but they really need to have words with Club America as this lounge does Virgin's reputation no good.



VIRGIN ATLANTIC "CLUB AMERICA" BUSINESS CLASS LOUNGE  - MIAMI INT'L AIRPORT

Date :   13 January 2014

Review by : K James (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Worst lounge I have ever been in. Empty of staff, empty of any food except pretzels, and wifi so slow that when I tested the speed it came back with basically the equivalent of 56k dialup modem. Fine for the 1990s but just appalling. I know it's not Virgin's own lounge and with 1 flight a day they are not going to do anything about it, but Club America ought to be ashamed.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   10 January 2014

Review by : Sang Fung (South Africa)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I was lucky enough to get access to this haven of peace and good vibe. The lounge is upbeat but relaxing music, cool staff and gourmet food and champagne. All you need do is find a nice seat (plenty on offer) and a decent magazine and wave your hand, and one of the cheerful young waiters/waitresses take your order. I enjoyed Lanson champagne with excellent choices of food.



VIRGIN ATLANTIC "LITTLE RED" BUSINESS CLASS LOUNGE REVIEW  - HEATHROW / EDINBURGH AIRPORT

Date :   15 November 2013

Review by : Stephen Lloyd (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Virgin Little Red lounges at Heathrow Terminal 1 and Edinburgh Airports are basically space in the Servisair Lounge. When the route LHR-Edinburgh started I could get into both lounges using my Singapore Airlines Gold Card as per normal Virgin lounges. At Terminal 1 in Heathrow it is a good 10-15 minute walk, about as far apart as you can get in the terminal, from lounge to gate. Three time I have been refused access here - you have to go back down the stairs, go to the internal desk, hope it is manned or the person is free, get a pass from them and go back. it is more hassle than it is worth. In Edinburgh twice they said "no" then looked at a card document and realised it was "yes" but this apparently changes in September and the SQ card is no longer welcome there. Basically it's Virgin Gold or nothing - it would have been nice to communicate it. Whilst the in air product competes with BA on the routes, on the ground they are poles apart. Sad to get driven back to using BA because of this.



VIRGIN ATLANTIC BUSINESS CLASS LOUNGE REVIEW  - MIAMI INTERNATIONAL AIRPORT

Date :   7 October 2013

Review by : Richard Vaux (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

No staff on duty. Only pretzels or Cookies to eat. When you walk in its business ticket passengers to the right and others, including priority pass, to the left in a separate lounge. Never have I felt so second class having a Priority pass card.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   16 September 2013

Review by : Casper Yap (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Very close to the gates, 5 minutes or so to boarding. Service a bit slow, did not manage to eat as it took 10+ minutes to get the food served. Showers were very useful.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   16 September 2013

Review by : Casper Yap (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Nice place to hang out prior to flight. Enough sofas to lie down and take a nap. Meals okay, lots of space to relax. Showers useful with steam function. Did not try the massage or beauty treatments.



VIRGIN ATLANTIC ARRIVAL LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   16 September 2013

Review by : Casper Yap (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Nice to be able to wash up and have a shower on arrival in London Heathrow. Breakfast was tasty and efficient. Not crowded, but space on the smaller side.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE CUSTOMER REVIEW  - CHICAGO O'HARE AIRPORT

Date :   16 September 2013

Review by : Janet Walford (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This is a shared lounge, with Cathay Pacific and several others. It is also the type of lounge that appears to be accessed by anyone paying a nominal fee or having a paid-for lounge pass. As such, it was absolutely crowded out - we got two of the last seats available on a Thursday afternoon. There was nothing to eat apart from soup (unnamed) and crisps, and only quarter bottles of indifferent wine (the white ran out about an hour after we arrived) with a few general spirits such as G&T. This is not a proper business lounge of the type you would expect from Virgin, and we were very, very disappointed. There were no UK papers, hardly any magazines, and the room was small and cramped. We watched people come in, walk around looking for a seat, and then leave again. I asked the woman on the reception desk what happened when the lounge was full, and she told me that she "sent them away". When I asked where to, she replied "out of here". Chicago is not a small airport in the middle of nowhere, it is an important international hub and as such business passengers should be provided with facilities to match the price paid.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE REVIEW  - GATWICK AIRPORT

Date :   1 August 2013

Review by : G Paterson (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

This was the worst lounge experience I have ever had. My wife and I arrived for a 12.30pm flight to Cancun at about 9am. The lounge was practically empty, There were a few holiday makers. There were no help yourself drinks - you had to ask for an alcoholic beverage. The spectacular view of the runway was a row of industrial air vents on a roof. The cooked breakfast would not have fed a sparrow. I went to get my free spa treatment to be told that they could fit me in at 3pm. This was 10 am - a bit problematic considering that I would be half way across the Atlantic at the time. So my wife and I had no free spa treatment. There was one lady getting her nails done, but the problem was that there were no staff around - probably did not want to pay them overtime on Easter Saturday. To cap it all, I went to the loo and there was a disgusting smell of smoke as somebody had been in there smoking. Considering we were offered the exclusive privilege of being in there for the princely sum of 50 each, I just did not rate it at all. Very disappointing indeed - stay clear unless it's free!



VIRGIN ATLANTIC CLUBHOUSE LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : Peter Barry (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

We arrived at the airport very early, had small snack from Gravlax counter/salad bar. Excellent choices and very tasty. Very pleasant service from waiters. Good changing facilities for baby. Main meal of curry with very decent Merlot. All very relaxed and nice to get out of way before night flight. My wife got hair treatment. Staff, food and drink quality and the extras of beauty salon/ barbers all made the start of trip very easy.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   17 April 2013

Review by : Paul Thornton (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Shoe polish, free spa treatments, or free haircut in the salon. Then off for a shower if you so wish, then find a seat and the waiter will attend your beverage requirements. The food choices are amazing they have a full Deli counter, or you can choose from the extensive food menu. After this you can play pool or retire in the library, while the kids can play in the softplay. And the best bit is you can check in as many hours before as you like, we have a connecting flight from the North so we always take a flight early in the morning so we can spend longer in the Virgin lounge.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE CUSTOMER REVIEW  - BOSTON AIRPORT

Date :   3 January 2013

Review by : Dan Willmott (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Not as grand as LHR, but present staff, food and drinks are fine, the only issue is sharing with other airlines, can become very crowded. It is clean and comfortable.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   2 May 2012

Review by : N Sheppard (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The perfect way to relax before your flight. Quality food and service, delivered with a smile.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   7 February 2012

Review by : M Baker (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Paid 125 to book into the clubhouse - but ended up spending an hour on an over crowded bench eating junk food in the terminal as the clubhouse would not let us in (they had lost our booking). Basically it would have been cheaper and less stressful to rip up a 10 note and throw it around every five minutes before the flight. Staff unhelpful and Virgin not interested in refunding or helping despite nearly two months of trying.



VIRGIN ATLANTIC "AIR AMERICA" BUSINESS CLASS LOUNGE  - MIAMI INT'L AIRPORT

Date :   25 January 2012

Review by : Steve Spiegel (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I'm currently sitting in the lounge. Only 3 other passengers in here so I'm wondering if there is another Virgin lounge here as this one is abysmal. No food whatsoever. No atmosphere. Probably the worst lounge I've been in. The staff begrudgingly trundled off to get me some milk for my lukewarm tea. Just dreadful.



VIRGIN ATLANTIC "IYANOLA" LOUNGE REVIEW  - HEWANORRA AIRPORT, ST LUCIA

Review by : Patricia Simon (UK)

Date :   2 May 2011

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

They provide a Meet and greet service upon arrival , we were expedited through immigration and customs and taken out to our taxi. Upon departure we were meet at our taxi , checked in and assisted through Immigration, security and to the lounge -there is a small fee. At the lounge there is a snack table and fully stocked bar, there is also a smokers gallery. Air Conditioning, cable TV, wireless internet access and reading materials. Very welcoming and friendly efficient staff.



VIRGIN ATLANTIC CLUB AMERICA UPPER CLASS LOUNGE CUSTOMER REVIEW  - MIAMI AIRPORT (Concourse F)

Review by : Derek Greenaway

Date :   10 August 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Pretty basic, normal Club America standard. This facility is used as a shared lounge by Virgin and British Airways. Quite comfortable and well laid out, small business centre with a couple of terminals, free wi-fi available. Soup and a few sandwiches available, they seem to run out of these at regular intervals, but rather than just getting more made, appear to fill them once an hour. The problem is that if there is a sudden influx, the sandwiches soon disappear, but you may have to wait 45 minutes for them to bring in any more. Drinks not too bad, spirits and beer ok, a couple each of reds and whites, more in fridges if you scratch around. Soft drinks are from large two litre bottles, can be a bit flat - coffee and tea available with a dish of cookies. All on self service. If you are a bit hungry then you may do well to eat before security and then use the lounge for a relax and drink. The eating on air side is dreadful - Burger King, Pizza, and Panini is all that's available.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE CUSTOMER REVIEW  - SAN FRANCISCO AIRPORT

Review by : Jonathan Granato

Date :   4 July 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

I paid the $35.00 fee for the Virgin Clubhouse at SFO, which is immaculate. The agent at the Clubhouse, upon my telling her it was my first visit, showed me the amenities and features. She made me feel welcome.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE CUSTOMER REVIEW  - HONG KONG AIRPORT

Review by : D Poole

Date :   21 January 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

An oasis of calm in HKIA. Attentive staff make sure that your drink is always full and that you have food - which is good - when you want it.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : Robert Williams

Date :   20 December 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

I was eager to try the newly renovated Clubhouse. About the second nicest lounge I have used, and the most stylish. Seating comfortable, cooked breakfast good, plenty of room, and the business centre provides laptops as well as wifi. There is a Cowshed spa - and here is my only criticism. The old lounge had perfectly good complementary spa treatments, and offered free shaves and haircuts. Cowshed charges for most of its services, and offers only massages, facials and related therapies: great if you just want pampering, but useless to a busy male flier like me, who just wants to look his best at the other end of his flight. Also, there is no "revivals" lounge at Gatwick - and Virgin do not have their own lounge in Orlando.



VIRGIN ATLANTIC LOUNGE REVIEW  - NAIROBI AIRPORT

Review by : James Wyatt

Date :   9 December 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Kenya Duty Free First Class Lounge. Virgin really need to do something about this lounge. It is a shared lounge, but dreadful - words cannot adequately describe it. A dingy windowless room, with worn out old leather sofas. Terrible selection of drinks and nibbles. A handful of several day old newspapers. Dial up internet pc was so slow, I gave up.



VIRGIN ATLANTIC CLUBHOUSE LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT

Review by : N Stilwell

Date :   4 December 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Cowshed is great, laze around in a jacuzzi, shower, have your suit pressed and shoes cleaned. Sit at the bar, eat a meal at the restaurant. Deli counter for lighter bites. Great drinks, great staff and viewing areas. Pool table and cinema sized screen with lazyboy chairs. A sanctuary at Heathrow airport, loved it!



VIRGIN ATLANTIC "THE LODGE" LOUNGE CUSTOMER REVIEW  - JOHANNESBURG AIRPORT

Review by : N Stilwell

Date :   4 December 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Only one daily flight from JNB to LHR for Virgin so lounge is not huge. It is however very classy and has most things needed. There is a full menu or drinks and food, several options which are all freshly prepared and very nice. Several shower rooms to freshen up. Business suite with three computers, free internet etc. Comfortable private seating areas and a sit up bar. Table and chairs if you would rather eat at a table. Nice looking lounge and works well. Long way to gate for flight, 10 mins I'd guess



VIRGIN ATLANTIC BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Review by : Wendy Cocker

Date :   18 March 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Absolutely fantastic facility. We were delayed 8 hours at Gatwick on our way to Vegas. Staff in the V Room could not have been better - food and drink provided throughout the day and no queue for the toilets. Staff even kept the lounge open late to provide us with a haven away from all the fraught tempers downstairs. If you are able to access this lounge it is worth the cost - especially if you are delayed. We travelled with an 8 year old who didn't complain once and was kept entertained with facilities on offer.





PAGE

1 2
Follow us on Facebook





VIRGIN ATLANTIC UPPER CLASS CLUBHOUSE LOUNGE REVIEWS REVIEW comfort passenger standards




top

back to top



| Home | Airline Opinions | Legal Notice | Airline Ranking | Airport Ranking| Advertise | Surveys| Site Map| Contact Us | Links |

1999-2014  Copyright Skytrax