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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


US Airways "Envoy" Business Class Lounge customer reviews

  a 3-Star Airline

   
 

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US Airways
5.2 out of 10  5.2 out of 10
25 reviews



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US AIRWAYS BUSINESS CLASS CLUB LOUNGE REVIEW  - T4, PHOENIX AIRPORT

Date :   15 April 2014

Review by : John Weber (USA)

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Recommended

If you ever consider to pay for club membership, this should keep you from doing it. Old and worn out seats, some as shabby as their airliners' seats. Unfriendly staff that tries to avoid work at all cost: my flight was delayed, and I asked them to let me know when boarding would begin. Answer: We can't do that, you have to go to the gate to find out. Food: in the mornings bagels, muffins, yogurt, like a typical middle class hotel buffet. Decent bar with a lackluster bartender (see above about avoiding work). Pretty small place, so it can get crowded. WiFi is the free wifi available all over the airport. And remember, even if you fly first class, as I do, you have to be a club member or pay $ 29/50 for a day pass, unless you fly intercontinental. This money is much better spent in one of the airport restaurants.



US AIRWAYS BUSINESS CLASS CLUB LOUNGE REVIEW  - PHOENIX AIRPORT

Date :   20 February 2014

Review by : Jens Honore (USA)

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Recommended

The US Airways lounge at Phoenix Airport unfortunately is no different from much of the companies other lounges. Old and worn out. The food selection is unhealthy and poor. The interior is worn old and cramped. Worst of all, the staff seem to be as worn out and unattending as the decor and the food. They walk around looking very busy, no smiles, more like robots. Maybe the staff is told by the company to show no positive emotions, so clients don't ask any questions. The only comment I got, was how busy the previous day had been. It's pretentious and so not up to date.



US AIRWAYS ENVOY CLUB LOUNGE REVIEW  - PHOENIX SKY HARBOUR AIRPORT

Date :   23 December 2013

Review by : G Schnell (Canada)

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Recommended

The leather seats were very uncomfortable. Red wine was tasted by most and either left or they went back and paid for an upgrade. Food not so great. Bartender could not open the wine bottle. I had to do it for her. While that is not a big deal for me, I did rank the staff low, only because she had not been trained at all.



US AIRWAYS BUSINESS CLASS CLUB LOUNGE REVIEW  - CONCOURSE D, CHARLOTTE AIRPORT

Date :   6 August 2013

Review by : M Robinson (USA)

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Recommended

This club is comfortable and flexible as you have the choice of sitting in the quiet area or the louder, tv area. I like the two story window looking at the planes/weather, etc. House wines and beer are no charge. Food options are limited. The soup is good, but NEVER changes. The staff are courteous and as mentioned do a good job cleaning the whole complex. The Internet works well. It provides clean rest rooms and a place to get some work done.



US AIRWAYS CLUB / STAR ALLIANCE GOLD LOUNGE REVIEW  - CONCOURSE D, CHARLOTTE AIRPORT

Date :   1 August 2013

Review by : A Simon (France)

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Recommended

Although this lounge wasn't crowded for my early morning departure, as Club members with USAir, United, and Air Canada, international Business Class, and international Star Gold economy passengers can access this lounge it does get crowds at times. This lounge is very comfortable as you have the choice of sitting in darker areas or in the light of the panoramic two story window looking at the Tarmac. There is also a large and separate quiet room for relaxing. Drink options are great as there are self serve options as well as a separate bar room. That being said, food options aren't the best as there are just apples and chips most of the day. I do give this category 3 stars however, as I have heard that in the evenings when the long haul departures are, they offer more food that could be a full meal. The staff are very kind and courteous and do a good job cleaning the whole complex. The Internet works very well also. Overall, I definitely would not purchase a $50 day pass to experience this lounge, or even buy it for $29 when I booked my flight, but if I fit into the criteria I described above, it is better than waiting at the gate.



US AIRWAYS MEMBERSHIP & INT'L BUSINESS CLASS LOUNGE REVIEW  - CHARLOTTE AIRPORT

Date :   20 March 2013

Review by : S Koenig (Brazil)

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Recommended

Large lounge. Often crowded in the main area, but the quiet room was nearly empty. Very limited selection of snacks, but we did get vouchers for a free premium drink at the bar (generic drinks were free). Unlike some United Clubs and Delta Sky Clubs, no showers at US Airways clubs. Would have been nice after an overnight flight. Decent Wi-Fi.



US AIRWAYS MEMBERSHIP & INT'L BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   20 March 2013

Review by : S Koenig (Brazil)

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Recommended

Small club with no windows, but it was clean and relaxing. Decent but small selection of snacks. We were flying first class to connect to an international business class flight out of Charlotte, and while the US Airways agent at the check-in desk said we probably wouldn't be allowed in the club, there was no problem (because of the same-day connection to international business class).



US AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - PHILADELPHIA AIRPORT

Date :   18 September 2012

Review by : Bill Atkins (USA)

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Recommended

There is no longer a dedicated lounge for Envoy Class - it is just the regular Club with one free drink ticket for which I got an undrinkable bloody mary. Only chips and salsa and some cookies as the food offering. Anything more substantial has to be paid for. Hardly Business Class standard, especially when compared with the excellent BA lounge in this airport.



US AIRWAYS NO 1 TRAVELLER BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   19 June 2012

Review by : Simon Peterson (UK)

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Recommended

Terrible. No room to sit. People allowed to use up sofa space with bags and no challenge from staff. Wifi too slow to be usable.



US AIRWAYS ENVOY BUSINESS CLASS LOUNGE REVIEW  - CHARLOTTE AIRPORT

Date :   29 March 2012

Review by : J Williams (USA)

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Recommended

The club is very pleasant, and what makes it worthwhile is a large quiet room with a sign stating no cell phones or loud conversations. It was actually quiet. A man was talking loudly on his phone, and a staff member very professionally, but very firmly, asked him to go to the main lounge area as he was disturbing people in the quiet room. This room is a welcome relief from cell phones, loud conversations etc. that can be jarring, especially after a long international flight.



US AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - BOSTON AIRPORT

Date :   23 October 2011

Review by : Dave Pearson (UK)

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Travelling First Class Boston to Philadelphia, on entering lounge advised that US Airways did not have a first class lounge in Boston and that this lounge was a pay lounge, was advised that the lounge did not serve alcohol. The lounge had tea, coffee and water, if you required a soft drink you had to find someone to get it for you, snack selection very limited and poor. In short do not pay to use this lounge.



US AIRWAYS ENVOY CLUB LOUNGE REVIEW  - PHOENIX AIRPORT

Date :   18 September 2011

 Review by : G Chapman (Canada)

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Friendly staff at reception desk. Pleasant, relaxing atmosphere though unable to see out of windows because of louvres. Very poor selection of magazines - not even their own inflight magazine. Simple snacks but plenty of snacks and beverages.



US AIRWAYS ENVOY BUSINESS CLASS LOUNGE REVIEW  - CHARLOTTE AIRPORT

Date :   18 September 2011

 Review by : S Koenig (Brazil)

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Pleasantly furnished, though selection of free snacks is small. On an evening arrival, we were given two vouchers for free "premium" drinks from the bar. When I went back for a second drink, ready to pay for a bottled beer, I found that draft beer was free (okay, it was just Bud and Bud Light). Our US Airways flight's departure time was moved back from 1015pm to 11pm, but before it was 10 pm there were announcements that the club was closing right at 10. One staff member went around shutting off the TVs when that time approached. We waited the rest of the time by the departure gate. WiFi access decent. Wish they had PCs to use.



US AIRWAYS FIRST CLASS LOUNGE REVIEW  - PHILADELPHIA AIRPORT (TERMINAL F)

Date :   4 May 2011

 Review by : Bill Atkins (USA)

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A rather sad facility. Run down seating, staff variably friendly or totally disinterested and more concerned with their personal affairs. Drinks and snacks a minimal offering. Frankly I often just sit in the terminal instead. Wouldn't waste my money for this.



US AIRWAYS ENVOY BUSINESS CLASS LOUNGE REVIEW  - CHARLOTTE AIRPORT

Date :   14 February 2011

 Review by : S Koenig (Brazil)

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We arrived on international Envoy (Business) Class, so had access to the lounge. It was roomy, and nearly-empty quiet room was nice. Small selection of snacks, coffee, juice, etc. No showers. Wi-Fi available, but if you don't have a computer with you, the only PCs available must be rented with a credit card. I didn't buy drinks at the bar.



US AIRWAYS ENVOY BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON NATIONAL AIRPORT

Date :   14 February 2011

 Review by : S Koenig (Brazil)

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Small, but comfortable, a small selection of domestic beers and wines free (others for sale). Sandwiches from a restaurant downstairs were okay, albeit a bit expensive. Selection of free snacks fairly good.



US AIRWAYS ENVOY BUSINESS CLASS LOUNGE REVIEW  - PHILADELPHIA AIRPORT

Date :   27 December 2010

 Review by : J Segal (USA)

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Envoy lounge at PHL above departure gates is excellent. Good selection of food (salads, meats, cheeses), adequate selection of drink. Staffed bar on 1 side, self serve on the other. Only downside was the bartender, he definitely needed coaching on how to work with people. Not a people person at all.



US AIRWAYS BUSINESS CLASS LOUNGE REVIEW (Paid membership)  - PHILADELPHIA AIRPORT

Review by : Bill Atkins

Date :   1 June 2009

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The membership is not particularly cheap and it offers less all the time. Selection of free coffees has been cut back and on this occasion the $12 salad was inedible (old) so was exchanged for a barely edible sandwich. Their food for purchase used to be good but no longer the case. Alcoholic drinks overpriced, considering you already paid for the membership and staff friendly and helpful only when they feel like it. Restrooms often dirty.



US AIRWAYS STAR GOLD LOUNGE REVIEW  - CHARLOTTE AIRPORT

Review by : J Segal

Date :   31 December 2008

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Large lounge and convenient. Chips and snack mix left out, that is pretty much it. Bar area has drinks for sale, good selection of flavored coffees available for free. Lounge is impressive when entering, then you notice that almost all seating is tattered and in need of repair. Staff is nice- though other lounge on Concourse B is more intimate with great staff. Noticed that lounge also has wrapped cheese, crackers, and other items. Someone continuously circled cleaning the space as well.




US AIRWAYS CLUB LOUNGE REVIEW : CHARLOTTE AIRPORT

User: Oliver Wiesehahn

Date:   3 November 2007

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This was the worst and most low-budget lounge that I've ever been to as a business class passenger! Upon arrival at the front desk you are asked if you would like to use the cocktail-bar. The lounge is huge. Plenty of seats and these are quite comfortable (the only good point about this lounge). you get free coffee, tea, tab water with loads of ice from a pitcher and free apples as well as some this unidentifiable mixture of small crackers, pretzels etc. Yuk! Soft drinks or juices: Forget it! That's what you need your cocktail-bar voucher for. You have the choice of 1 (yes: one) free alcoholic drink, soft drink or juice. If you want more grab your wallet and pay big time: A beer will cost you 8 bucks! A very limited choice of magazines (no newspapers!).  If you have time in Charlotte International don't go to the US Airways Club and rather have a seat in one of the rocking chairs or have a snack in the excellent food court. It is better and cheaper!


US AIRWAYS CLUB LOUNGE REVIEW : PHOENIX AIRPORT

User: Ken Murphy

Date:   19 October 2007

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US Airways actually has 3 lounges at PHX as this is a hub. There are 2 on the second floor (Low-A gates, and Low-B gates) and one on the concourse level (High-A gates). The High-A lounge is the newest, but also the nicest - with a modern, hi-end decor. Unfortunately, at times it gets very crowded and you may have trouble finding a seat. All 3 lounges offer the same amenities - coffee, tea, soft drinks free of charge, alcoholic beverages are for purchase only. There is a time appropriate range of snacks - pastries and fruit in the morning; cheese, crackers, chips and cookies at and after lunch hour. The "fresh baked" cookies are usually quite good. In the Low-A and Low-B lounges there are separate TV lounges. All 3 also have business centers and conference rooms available. All also have good views of the tarmac/gate areas. There is free wireless internet, available via a monthly changing password. Staff here is generally senior and quite helpful. They can be great help in securing first class upgrades at the last minute - and will always offer to call gate agents to check on individual flight status.


US AIRWAYS/AIR CANADA LOUNGE REVIEW : BOSTON LOGAN AIRPORT (Terminal B)

User: WILLIAM FORAN

Date:   16 April 2007

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They only serve pretzels and some sort of vegetarian nut mix. Otherwise you can have a coffee or hot chocolate from the vending machine.

Drinks costs five dollars, and no free internet, not even any desk top, computer stations.




 

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