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SriLankan Airlines Serendib Business Class Lounge customer reviews

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SriLankan Airlines
3.0 Star Rating: Fair
19 reviews

 



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SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   19 November 2014

Review by : S Aswiynrm (India)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

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Recommended

I tried this newly renovated lounge, at the same location of the previous one. It's very cold with excessive air conditioning. Lounge offers good view of the runway, and has a bar as well. Also some comfortable lounge chairs at the back if you want to relax and take a nap. A few computers were available for use to check emails, etc. Free wifi in the lounge. However, some problems in the toilet/shower, it's showing signs of age despite it being a few months old. Strangely, so many attendants inside the toilet (hunting for tips?). Door knob of a disabled toilet came off as I was closing the door, also some wood chipped and cracked in the door! The luggage storage area is a joke, it's stacked full of their junks, wheel chairs and work papers. They still have miles to go before making this lounge a great one.



SRILANKAN AIRLINES SERENEDIVA BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   19 November 2014

Review by : J Comissiong (Germany)

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Recommended

Small, but quiet. Good selection of refreshments & drinks. Ayurveda massages offered. Wifi was complicated to access but the staff logged on my smart-phone for me. Pleasant staff, service always with a smile.



SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   20 February 2014

Review by : P Browne (UK)

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Recommended

Used this lounge on 15th February 2014. It has recently been refurbished and is spacious and has plenty of seating available. Food on offer at the time of our visit, 2200 to 00.30, was good with a choice of hot of cold meals. One good thing is that the hot meals are presented in small amounts so that they are kept fresh. Service was good and there was choice of drinks with champagne on unlimited supply if you wanted it. The only thing I found lacking was that there were no peanuts on offer. Toilet facilities are good and clean but I did not notice any shower facilities. Overall, a vast improvement over the lounge used last year.



SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   13 January 2014

Review by : F Wong (Hong Kong)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I tried this newly renovated lounge, at the same location of the previous one. It's very cold with excessive air conditioning. Staff greeted me warmly, lounge offers good view of the runway, and has a bar as well. Also some comfortable lounge chairs at the back if you want to relax and take a nap. A few computers were available for use to check emails, etc. Free wifi in the lounge. However, some problems in the toilet/shower, it's showing signs of age despite it being a few months old. Strangely, so many attendants inside the toilet (hunting for tips?). Door knob of a disabled toilet came off as I was closing the door, also some wood chipped and cracked in the door! The luggage storage area is a joke, it's stacked full of their junks, wheel chairs and work papers. They still have miles to go before making this lounge a great one.



SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   23 December 2013

Review by : B Bamkin (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

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Recommended

You get what you pay for. We found a cheap business class ticket to Europe on Sri Lankan and are now in CMB for an 8 hr layover. We left the airport and have eaten at Negambo beach (which is worth it if you're wondering, just a 15 min taxi ride away) and are now back in the lounge. Vinyl tub chairs a la 1989 (and no, it's not meant to be retro), small toilet area (staff will wait outside cubicle until you are finished) one shower and pretty average food. A nice chill out zone, but it's small. Oneworld level of service/quality, this lounge is not! All in all, cheap airfare means this is what you get, so I am grateful to be flying business on a bed and I guess lucky to be in a lounge.



SRILANKAN AIRLINES "DNATA" BUSINESS CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   23 December 2013

Review by : B Bamkin (Australia)

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Recommended

UL uses the Dnata lounge in SIN terminal 3. The lounge is small and overlooks a void into the main terminal so squealing kids from below can be heard loud and clear. Food is OK, drinks basic but plentiful, staff very warms and welcoming, good showers and bathrooms.



SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   8 July 2013

Review by : Venkateswaran Thakku (India)

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Recommended

Serendib lounge was quite difficult to identify though the facilities were pretty good. Lounge was clean, with good food and beverages & WiFi with decent speed. A 15 minute complimentary massage is wonderful. Staff quite courteous and helpful. Washroom was mediocre. Overall I rate it slightly above average.



SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   4 February 2013

Review by : M Bertram (Australia)

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Recommended

I was quite impressed with the clean and spacious Serendib lounge. We arrived very early in the morning so there weren't many other people around, but even as other passengers trickled in, it still didn't feel crowded. However, there are only a few toilets and an attendant in there all of the time so it can feel a little cramped in the bathrooms. I liked the view airside and we were able to get seats right near the window (one of the advantages of arriving early I suppose). The food and beverage selection (especially the tea) was good. The staff make boarding announcements and will come around and tell you individually when your flight is boarding.



SRILANKAN AIRLINES "MARHABA" BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT

Date :   4 February 2013

Review by : M Bertram (Australia)

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Recommended

We didn't really like this lounge much as it was noisy, crowded and some of the staff seemed a bit surly - though one of the staff clearing away plates and glasses was very friendly and we chatted with him for a while to pass the time. I think the best seats are near the windows but they were all taken when we arrived so we ended up with some seats in the back corner near the computers. The food was okay, not delicious, though selection of drinks quite good. The bathrooms were clean. We ended up leaving the lounge early to wander around the airport as we got bored of sitting and staring at the wall.



SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   3 January 2013

Review by : B Rippingale (Australia)

Lounge Comfort

Lounge Cleanliness

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Recommended

A good choice of foods at breakfast and meal time. There were a lot of staff working in the lounge. Front desk was not always occupied and had to wait several minutes on both visits. Staff were friendly and there was an extensive choice of drinks. Wifi and use of computers including a printer were very helpful. Lots of seats but no recliners which would have made the 4 hour wait more enjoyable. Shower facility very limited, a shower is located with a toilet and there is only one shower - making it difficult to use as several people were waiting. There is also an indication of a rest room, but if this was available it was never advertised. Unable to use lounge after departing flight and told to go to transfer desk to see about getting accommodation, even though it states on some literature that you can use the lounge after departing the plane to freshen up. Even though we were transiting passengers and using Business for all flights we were told we could not use the lounge unless it was less than 12 hours before departure.



SRILANKAN AIRLINES (DNATA) BUSINESS CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   3 January 2013

Review by : B Rippingale (Australia)

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Recommended

Good lounge with good selection of drinks and food Showers, wifi and computers available. The lounge has a balcony overlooking main airport areas, and this means it can be noisy. Well maintained and not many people using lounge.



SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   1 September 2012

Review by : Michael Schade (UAE)

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Recommended

Nice large, not too crowded lounge with decent food and drinks. Toilet and shower facilities not the best, but a lot better than most European and US lounges.



SRILANKAN AIRLINES BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   2 May 2012

Review by : Ahmed Zuhairi (UAE)

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Bar & Beverages

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Recommended

Food quality was rather poor. Aircon was not turned on, so it was quite warm. Plenty of space as it was not busy. Plenty of computers and free wifi. Free 10 minute massage, with an extra 30 minutes costing $20. Shower and relaxing rooms available.



SRILANKAN AIRLINES BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   24 January 2012

Review by : Chris Parsons (Saudi Arabia)

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Recommended

Comfortable lounge with a good selection of local and western hot and cold food. Good selection of drinks, including a cocktail of the month. Lounge and bathrooms clean. 6 quiet rooms in which to relax/sleep and the complimentary 15 minute massage - not to be missed! There is a dining area with a large TV and more relaxing area with coffee tables looking over the apron. There are six computers and also free wifi and the option to sign out an ipad for you stay in the lounge - also an option to use an Xbox in the lounge. I find the staff in this lounge most friendly and helpful of any; they even escort business passengers to their gate. The access seems quite strict and at times it can become crowded. It can be easy to miss; just at the top of the escalator in departures and to your left.



SRI LANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   22 October 2011

Review by : Paul Milne (UAE)

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Used twice recently and can't be faulted. Very relaxing with complimentary massage and good selection of local and western fare.



SRI LANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   4 May 2011

Review by : Philip Henry (UK)

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A great lounge which has strict entry control. Its been opened a while starting to look a little shabby. Good choice of food and drinks, pleasant service. Shower facility a bit poor and cramped.



SRILANKAN AIRLINES BUSINESS CLASS LOUNGE REVIEW - KLIA KUALA LUMPUR AIRPORT

User: R Brook

Date:   24 January 2008

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Would have written about their lounge in Colombo, but never could find it! However, I can write about their lounge in KUL (KLIA). Rather than have a lounge of their own, or sharing with one of the major airlines that have lounges there, they send their business class to the horrible little lounge that anyone can buy a pass to. Crowded, dirty, a smoking area that can at best hold 5 people standing (and almost always packed), poor food. It was so bad, that I went to the public area and paid for food and drink.


SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW - COLOMBO AIRPORT

User: J FLETCHER

Date:   28 April 2007

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Very comfortable and spacious overlooking the runways. Excellent choice of hot and cold food, hot and cold drinks, alcoholic and non alcoholic. Free massage, showers and internet access.

Good selection of international and local newspapers. All in all as nice a business class lounge as I have used.


SRILANKAN AIRLINES SERENDIB BUSINESS CLASS LOUNGE REVIEW - COLOMBO AIRPORT

User: M LAYE

Date:   28 March 2007

Lounge Comfort

Lounge Cleanliness

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Staff Service

3 hours of transit in Colombo with access to Serendib Lounge in CMB airport. The lounge access is not really clear, no indication just a small label on white doors. Its spacious with modern stuff for a biz lounge : hot meal, shower, 6 internet access and massage service to de stress from your flight. You have 6 rooms to sleep. The only negative point is that shower were used by a staff member when I tried to get inside. For passengers holding a Skywards Gold card or Silver and travelling on Economy, UL has built a small corner separated from the noisy airport with small garden barriers and awful furniture. The buffet of this economy lounge consists in sandwichies and cakes with free drinks. You have also 2 internet access.



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