PAGE:   1 | 2 |

UNITED AIRLINES  :  your "one-stop" passenger guide

  United Airlines official 3-Star Ranking

  United Airlines Lounge Reviews

  United Airlines Passenger Reviews and Trip Reports

  United Airlines Economy class seat reviews

  United Airlines Passenger seat tips

  United Airlines First & Business class seat reviews

  United Airlines Aircraft Seat Plans

  Destinations & Aircraft Fleet Guide

UNITED AIRLINES BUSINESS CLASS RED CARPET LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Review by : Steve Cady

Date :   6 November 2008

Be warned, all Red Carpet Club lounges at Dulles officially close at 21:30 although the staff do allow you to stay in them if your flight leaves later. This means that the bar closes and all food & drinks facilities (including coffee and water) are packed away by 21:15. Unforgivable if you're flying business class on the late evening flights. The lounges themselves are poor and dated, only one of the three (I can't remember which one) allows customers to help themselves to complimentary soft-drinks - in the others you order them at the bar and are expected to tip(!). Alcoholic drinks are only free to international business or first class travellers (only two per customer per lounge but you can move lounges). It can get very crowded and noisy at peak times and seats can be at a premium. The staff are average at best, mostly disinterested and dogmatic in applying their rules. Why can't US carriers do premium class travel properly?

UNITED AIRLINES BUSINESS CLASS RED CARPET LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Review by : John Desgrieux

Date :   29 August 2008

No food whatsoever. Arrived from Singapore and had almost 5 hours to wait for my flight to Honolulu and they were not serving any food except peanuts. Not even sandwiches. I left and went to the ANA lounge (using Star Alliance Gold privileges) where I was able to order a Japanese soup with my choice of topping from the kitchen. There were also other self-service food, including other soups, some sushi, sandwiches, breads, desserts etc. If you are Star Alliance Gold, avoid the United Lounge at all costs!

UNITED AIRLINES BUSINESS CLASS RED CARPET LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Review by : Neil Bunyan

Date :   20 August 2008

Front desk staff offered vouchers for alcoholic drinks (2 only, then you pay). The sour-faced and surly person "serving" the drinks should either be sent immediately on a customer service course or get a job she likes. The lounge was clean and tidy enough but a very poor range of food on offer. You'd think that the airlines would be doing their utmost to convince passengers that they are valuable to them (especially the Business/First sector). This is one airline's frequent flyer program I won't be bothering with.

UNITED AIRLINES RED CARPET LOUNGE REVIEW  - SAN DIEGO AIRPORT

User: G Graham

Date:   28 April 2008

Similar to other Red Carpet lounges in style and décor, the San Diego lounge is small in comparison to other larger Red Carpet lounges. It was well maintained when we arrived at 7:00 a.m. Clean and stocked with pastries as well as fruit, juice, yogurt, etc. I would imagine that during peak periods it would be difficult to find seating because of its size. The free t-mobile Wifi access is a plus but keep in mind it is already free through the San Diego Airport. Maintain your expectations and you’ll be fine.

UNITED AIRLINES RED CARPET LOUNGE REVIEW  - HONG KONG AIRPORT

User: Kevin Tunnicliffe

Date:   11 April 2008

The lounge is large with plenty of seating and a choice of hot and cold "snack" type foods. Good range of beverages including two beers on tap. Only downside is that there are only two showers so queues are very long. for such a busy lounge two showers seems like very bad planning

UNITED AIRLINES STAR ALLIANCE LOUNGE REVIEW  - FRANKFURT AIRPORT

User: Susanne Campbell

Date:   22 March 2008

I pay for the Red Carpet membership and go through FRA frequently. Sometimes I have 5 - 7 hour layovers. I always loved the use of the showers, but this time I was told that since I was an upgraded Business class and not full fare, I could not use the shower. I told them I am a member of the club. I pay an annual dues for this. I was a little shocked. Also the food is not as good as in other areas where they have the lounges. Look at the lounges in Asia, for instance. I think what they offer was better before. It seems they are cutting costs. The lounge is crowded. Services are few. I hope to avoid Frankfurt in the future

UNITED AIRLINES RED CARPET LOUNGE REVIEW  - HONOLULU AIRPORT  (First Class)

User: K Faulkner

Date:   20 February 2008

Tired and dated look to this lounge in the old part of the Honolulu airport. We had a mechanical delay and missed our flight out. UAL "let us" use the lounge as we were FC passengers but not Red Carpet members. We spent all day there and read the 2 magazines, had the tea and biscuits, had the crackers and cheese and had one $4 glass of wine. NO wi-fi access, had to use the cell connection, free phone though to call and make arrangements in SFO for hotel.

UNITED AIRLINES RED CARPET LOUNGE REVIEW  - SAN FRANCISCO AIRPORT  (Business Class)

User: K Faulkner

Date:   21 November 2007

The facilities are OK and the staff has always been pleasant. However, if one is flying to Germany or Switzerland--or lots of other places and compares the lounges available to Star Gold folks, the UA lounge is only a step up from the concourse. The "food" is always the same and very uninteresting, the two drink limit is weird if one arrives early, and the facilities are generally absent many of the amenities available at most other partners' lounges.

UNITED AIRLINES RED CARPET LOUNGE REVIEW  - LONDON HEATHROW AIRPORT  (First Class)

User: K Faulkner

Date:   21 November 2007

Lounge was large and there was plenty of seating. There was no hot food available - just some sandwiches and snacks. A good choice of alcoholic drinks to which you could help yourself. Only 2 toilets in the ladies bathroom, no amenity kits, and only 1 shower to be used for all customers, this was closed at the time as it 'was not working'. Relatively good view of the runway but a similar view to the business class lounge which was next door - and heaving. There was a small office area in which to work however this was poorly lit and there was no play area for children. Overall a poor quality of food for a first class lounge.

UNITED AIRLINES RED CARPET LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT  (Concourse C)

User: A Johnson

Date:   3 November 2007

It's a rather large lounge with a good view of where most international flights are parked. Snacks are minimal - usually fruit, (packaged) cheese and crackers, and mini bagels with cream cheese in the morning. There are coffee machines and juices available. There used to be a smoking area, but smoking is no longer permitted anywhere in the airport. While there are a lot of people in the lounge at peak departure times, you can still usually find a table or a couch to sit on without much trouble. There is a staffed bar where you can get beer, wine, and liquor (nothing high-end though). Premium-cabin passengers and Star Alliance Gold members can get two free drink chits at the reception area, though sometimes you need to ask for them.

UNITED AIRLINES RED CARPET LOUNGE REVIEW  - LOS ANGELES AIRPORT

User: John Logie

Date:   19 October 2007

Looks nice when you arrive but the seats are very uncomfortable, no snacks unless you want a cracker and plastic cheese. Pretty clean and nice looking but not really the kind of relaxing atmosphere you are looking for before a 12 hour flight. We were on United 924 to LHR which stops in IAD to change planes but continue with the same flight number. We both lost track of time and I happened to check the departures board on the way to the loo to find that it was only 30 mins to the flight and it was boarding. On asking why no announcement was made i was curtly told that only international flights were announced and as 924 stops over in IAD it was not deemed as International.