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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


United Airlines First Class and Business Class Red Carpet Lounge customer reviews

  a 3-Star Airline

   
 
   
 

Read the latest United Airlines First Class and Business Class Lounge Reviews

 


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UNITED AIRLINES RED CARPET CLUB FIRST / BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   5 October 2012

Review by : M Palmieri (USA)

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Recommended

Upon walking into the United Club Lounge at Chicago's O'Hare Terminal B (nearest B18 gate), this past Sunday, it was the most reminiscent of a cold steely operating room at a major hospital rather than an airport lounge. Upon reaching the bottom of the escalator to the reception desk you could find a rather cold grey holding room with straight back chairs (none in leather) and utilitarian lighting. It looked like cheap IKEA furniture and fixtures filled the room. The most depressing lounge I have ever entered in the world, and it just goes to show United never cared about it's elite customers and destroyed Continental's customer perks and more comfortable lounges. It was obvious to me every last penny was pinched at the frequent flier's expense. I left after a while to try the other lounge at B8 area, and it was the same depressing room I experienced at the other end. Both expresso/cappuccino machines were broken and the bartenders had to be called from behind the wall to get a drink. Very depressing cheap bland lounges that felt like nothing more than gate-side seating in a large room behind a door. Shame on United.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES INT'L AIRPORT

Date :   5 October 2012

Review by : J Andrist (New Zealand)

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Recommended

I was in for a shock when I entered the United Lounge in LAX expecting to take a nice shower after a long flight from New Zealand. No showers! No food, just a few snacks - carrots/ranch, snack mix, choc raisins, bad cheese/crackers, and a choice of two wines. I asked for a Sauvignon Blanc and was told that would cost "extra". The lounge was spacious and wifi worked ok. Magazines were promotional material, but complimentary newspapers.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO INT'L AIRPORT

Date :   18 September 2012

Review by : B Temkin (USA)

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Recommended

Can't believe that this is a business class lounge! Peanuts, carrots and some plastic covered cheese are all they serve. Some beer and wine are free, but others cost. Pathetic!



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   18 September 2012

Review by : A Lewis (UK)

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Recommended

There are various signs posted all over the lounge about excusing their appearance while they upgrade the lounge, however this is simply not good enough, taking away from the tired interior, the badly stained carpets and unpleasant damp smell, this lounge is probably the worst I have ever visited, every empty surface was littered with dirty dishes, rubbish and discarded newspapers. A welcome change was the sight of some food, sadly the sandwiches were stale. The internet, while free was painfully slow, the desk agent spoke only with eye contact. If you have the option, take the short (5mins) to terminal 2 and use either the Smiles or AA clubs.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Date :   11 September 2012

Review by : D Lublin (USA)

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Recommended

United Lounges are just sad. The Red Carpet Club is used for International Business. There is almost no food. The check-in staff was positively rude and unhelpful with long lines to get into the lounge. In the First Class Lounge, the two staffers were typing, typing, typing. They were nice but not knowledgeable or helpful. First Class Lounge is like the business lounge but more empty and with slightly more food and drink available but certainly nothing impressive.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - GEORGE BUSH INTERCONTINENTAL AIRPORT

Date :   4 September 2012

Review by : A Lewis (UK)

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Recommended

Visited with my Priority Pass membership (not available to PP Select members), staff friendly enough, visited the lounge in Terminal Very large, up the escalator to the main level, plenty of seating options, including the bar, work space areas, TV theatre. Continued up to the next level, much quieter, however there is no bar on the upper level, just self serve water and coffee. Soft drinks are only available, (complimentary) via the bar service, despite feeling slightly pressured to tip for my 5 cents worth of soda I did not. The food, sorry, snacks, as is typical of United Clubs is poor - a selection of crackers with cheeses, carrots, fruit, nuts etc. The best thing about this lounge for me was the availability of showers, since I had a 5 hour layover here, it was very welcome indeed. Wifi is free and no registration or codes were required.



UNITED AIRLINES "PRESIDENT'S CLUB" FIRST CLASS LOUNGE REVIEW  - NEWARK INT'L AIRPORT

Date :   26 July 2012

Review by : D Mauro (USA)

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Recommended

I went into the lounge hoping to see post-merger improvements (from the Continental days) and was disappointed to see no changes. They have the same rude, unprofessional receptionists who immediately banned my friend from joining me as a guest in the lounge (with my first-class ticket) and asked for 50$. I understand this is their rule, but it was not handled very well. The breakfast food was cheap and basic, lounge was extremely crowded and noisy, and it was difficult finding seats. I spent five minutes there and was happy to leave. I won't be returning to this lounge and I couldn't imagine paying for it. This facility isn't even in the same league as the lounges from other Star Alliance carriers.



UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   6 June 2012

Review by : Steve Ludington (USA)

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Recommended

I paid $400/year for this? Crackers, cheese, and cookies? Complimentary wine is, let's say, mediocre quality - everything else terrible.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE INTL AIRPORT

Date :   22 May 2012

Review by : S Paice (UK)

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Recommended

Red carpet club at C concourse. What a waste of time, the only food was some nuts, yoghurt raisins and some carrots. Hardly filling! They've now introduced a range of complimentary alcoholic beverages, but the service is pretty mediocre. Compared to other Star Alliance lounges, this is awful.



UNITED AIRLINES "PRESIDENT'S CLUB" BUSINESS CLASS LOUNGE REVIEW  - TC, NEWARK INT'L AIRPORT

Date :   9 May 2012

Review by : S Wilson (UK)

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Recommended

This was the President's Club of Continental. I obtained access because I have Star Alliance Gold status and was on an international flight. However, it took 10 minutes to get access because the reception staff member said my card's magnetic strip didn't state it was gold (although the card expressly states Star Gold and has never been refused before). Good selection of magazines, poor selection of food (it was around 0800) with a few cereals and bagels, and a couple of juices. Nothing hot besides coffee and tea. Free wifi, but it seemed like a bit of a zoo definitely not worth waiting 10 minutes for. People taking long flights would be best using this lounge for the free wifi and then buy some food elsewhere in the terminal. Bathroom seemed well worn, with loose lock on bathroom cubicle and significant signs of wear and tear.



UNITED AIRLINES BUSINESS CLASS LOUNGES  - CHICAGO O'HARE INTL AIRPORT

Date :   3 May 2012

Review by : T Harding (USA)

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Recommended

The new B concourse lounge quite nice though food and beverage far behind international lounges I have visited. Caters to Lufthansa pax who are a bit more savvy. (B18) Main B lounge crowded with poor snacks. C Concourse lounge better- more open with runway views but Untied employees still with (unearned) attitude- appear to be doing you a favor for joining and granting them jobs! International lounges in other nations are superior. Forget the F concourse lounge. Crowded, stinky, with minimal to no customer service. And I'm a 1 K member!



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   2 May 2012

Review by : C Barrett (USA)

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Recommended

Rarely have I encountered anywhere so uninspiring as the United lounge at SFO Intl. Decor and furniture are tired, the layout is strange, poorly sign posted and the food and beverage options are awful. No free wi-fi. I prefer to wait in one of the (admittedly average) bars in the terminal. As a separate note, the first class lounge, whilst comparing favourably to the business class lounge isn't much to write home about either.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   2 May 2012

Review by : C Norman (UK)

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Recommended

I dread every time I have to fly to Chicago because I know I will end up in this lounge on my return leg to the UK. This is simply the worst lounge I have been in - the staff are very rude and unhelpful unless you are buying premium drinks and likely to give them a tip. The girls on the front desk are rude and clearly badly trained, the food offering is very poor. One would expect at least one or two hot meal offerings not packets of cheese slices and crackers. There are some complimentary drinks on offer but through the miserable bar staff who are visibly annoyed that you are not buying a premium drink. They are also served in small glasses and the quality of the wine is appalling. The physical environment in the lounge is not too bad so these seems simple problems to rectify.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   29 March 2012

Review by : J Kingston (USA)

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Recommended

This lounge is an embarrassment. Seating areas are filthy. Food on offer is minimal and poor. And only one wifi card per person. So a traveler can only have one connected device at a time.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   29 March 2012

Review by : M Beattie (UK)

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Recommended

What a shocker! This is the first business lounge I've ever been in where it is more luxurious to stay out in the rest of the airport. Tatty, stained furniture, threadbare carpets, crumbs and rubbish on the floor and half drunk half eaten food left on the tables. Food that would be embarrassing to see served in a cheap motorway services.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   7 February 2012

Review by : H Balaraman (Canada)

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Recommended

The lounge is clean, and the wifi access worked well but the food offering is pathetic and consists entirely of unhealthy snacks. They should take a note of standards in other airline lounges and have at least two hot food items. Even Air Canada lounges have a hot soup.



UNITED AIRLINES RED CARPET BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   25 January 2012

Review by : D Rosen (USA)

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Recommended

Visited this lounge twice during this trip while connecting on the outbound and inbound trips. Both times the lounge was dirty, the bathrooms filthy, food not worth eating and the general atmosphere so unpleasant that it was better to wait by the gate.



UNITED AIRLINES INTERNATIONAL BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   25 January 2012

Review by : D Hund (USA)

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Recommended

ALL the lounges at Ohare leave a lot to be desired. Free drinks - but who can drink them? The entire bar smells so badly of disinfectant - and the glasses too - that I can barely drink there. I finally have gotten wise and ask for my drinks in the plastic cups. At least these don't smell like chemicals. So crowded and the food is terrible.



UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   28 November 2011

Review by : G Heiser (Brazil)

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Recommended

In comparison to other RCC lounges, this is quite reasonable. They have sandwiches, salad and some cheese. Seating is a bit old. Lounge staff kind to me and my family. There is free, but slow wifi. The selection of spirits is quite nice. It gets really crowded due to many Int'l departures from 8-10pm.



UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT (Concourse E)

Date :   27 October 2011

Review by : J Michael (USA)

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Recommended

Simply put, United is shoving its international business class customers in its "bus terminal" Red Carpet Club. It used to be a membership Club, but is now available to persons buying day passes, signing up for credit cards, paying with points, US Airways, in fact, virtually anyone with a pulse and money can now enter, which means it's overcrowded. Showers didn't work, the attendant said United doesn't maintain them. The lounge attendants are rude and unhelpful. Cheap drinks are on the house, but not an open bar. Anything of quality must be paid for. A pretzel is United's definition of food. Absolutely abysmal.



UNITED AIRLINES RED CARPET CLUB / STAR ALLIANCE LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   23 October 2011

Review by : C Norman (UK)

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Recommended

This lounge is the worst I have ever been in. Considering I paid nearly $5,000 for my ticket the complimentary food on offer was limited and poor quality. The worst part of the experience was the bar staff who were very rude. I was here a year ago and I put it down to individual staff unfortunately the same miserable lady and gentlemen were still working there! They have serious attitude and seem to take a view that complimentary drinks are for cheapskates. Even though I regularly travel business, next time I'm in O'Hare I will simply go to a paying bar where I can get service with a smile!



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   22 October 2011

Review by : L Hooper (Kuwait)

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Recommended

This has to be the worst lounge, I have ever had the misfortune to wait in. The charge was reasonable to enter, but the lounge was hidden by stairwell, so one can not see the disgrace one is paying for, until it is too late. The drinks consist of cold coffee, and a cappucino machine that has seen better decades. There is no hot food, but some stale Bagels, that, if brave, could be toasted in a machine that had not been cleaned out of crumbs since it was opened. Having said this, I should not have been surprised after a 14 hour flight into SFO with United where they did one drinks run, and two food runs. Most of the staff hid in the back until landing. The only break in boredom was the epsiode of asking for a G&T and being asked to pay for it, having upgraded to premium economy.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date :   22 October 2011

Review by : E Apps (Canada)

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Much too small for the number of people there - reception desk staff abrupt and uninterested until they made an announcement "whoever left their drink at the reception desk please come and get it back" - really? Worn out furniture - too few electrical outlets and no place to take a private call. Wouldn't bother.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - HONG KONG AIRPORT

Date :   22 October 2011

Review by : David Dale (Australia)

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Purchase of One Time Pass from United Airlines website. The lounge in Hong Kong is quite spacious and did not feel cramped when flights arrived and premium passengers used the lounge. Food options were plentiful and there was no shortage of drinks. The lounge has a deck over looking the terminal and views out over the tarmac. The United staff at the lounge were courteous and helpful. For the price of the pass, it was well worth it.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - DENVER AIRPORT

Date : 18 September 2011

Review by : G Chapman (Canada)

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There are two huge lounges, both divided in two - like sitting in an aircraft hanger. Cluster of seats, but no sound barriers - conversations and cell phone conversations can be heard everywhere. Very limited selection of snacks as they sell meals, bookable at the service desk. Might as well have stayed in the departure lounge downstairs at the gate!



UNITED AIRLINES INTERNATIONAL BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Date : 18 September 2011

Review by : K Mccue (USA)

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Like earlier reviewers, I found this lounge to be pretty disappointing. To the point that I was questioning if I was actually in the lounge or rather some 'general boarding but status' room. Limited drinks are free (points) but the food is really nonexistent. Packaged crackers and cheese, carrot sticks and that's really it. Lots of space, outlets available, and free wi-fi (ask for card at the desk), this lounge leaves me wishing for more elitism feel (I did pay considerable dollars for my int'l biz seat- can't you up things wi some cut fruit, more variety in snacks).



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - DENVER AIRPORT

Date : 1 August 2011

Review by : Herst Berger (Germany)

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Awful place. Not recommended. Dirty. Complimentary wifi requires red club membership. Very basic snacks. Not even close to the very basic business class standards. Try to avoid. Too pitiful Lufthansa partners with the guys to offer their "business" lounge to its passengers.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date : 1 August 2011

Review by : J Kingston (USA)

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This lounge is physical adequate and has a nice view of the runway and ramp. Free wifi offered. That's it for the positives. Negatives - simply the worst selection of food that I have ever seen for a premium class lounge. Carrots packaged in plastic of the genre one throws into a childs lunch box, slices of monterey jack cheese also packaged in plastic. And a pitiful assortment of packaged cookies. This is so far below standard that it is insulting. Unfortunately this is the only lounge that Swiss business passengers can use at SFO.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - SEATTLE AIRPORT

Date : 10 May 2011

Review by : Chris Ford (Australia)

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It is relatively small, but I was lucky enough to be one of only a handful of users. There is the same offering of food and drink there (bar service, even for soft drinks, horrendous cubes of cheese, pretzels and that trail mix stuff) as every other RCC. There were no flight announcements, which would have been nice. Unlike most airport lounges, this one is completely enclosed, as in no windows! It is located right next to the airport shuttle train underground.



UNITED AIRLINES RED CARPET BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date : 4 May 2011

Review by : M Chan (Canada)

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What a dump! Aside from the staff at the front, everything else was kind of terrible. The food was minimal, no bar service and most furniture needed to be updated.



UNITED AIRLINES RED CARPET LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date : 4 May 2011

Review by : Jeff Lee (Canada)

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This lounge was brutal. I had a First Class ticket to YYC, which makes it an international flight and I expected decent service. I had to pay about $6 for a Sam Adams beer there. There was only cheese and crackers for food in spite of being there over supper hour. I expected soup or something of that variety. Lastly there was not wifi available there. The seating was old and worn out, the lounge had dirty dishes on many of the tables and lacked newspapers.



UNITED AIRLINES RED CARPET CLUB LOUNGE REVIEW  - DENVER INT'L AIRPORT

Date : 2 May 2011

Review by : B Weber (USA)

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Denver Red Carpet - while large - has some areas that leave something to be desired. Limited plugs. They could do a much better job ensuring that each seating cluster has plug in or access to one. One of the benefits of airline clubs is the convenience of not having to fight for outlets and this particular airline club has the same issue - something that surprised me for United's hub. Other airline clubs are much better on this front. Clean up service of old plates/glasses. Service to clean up old plates and other glassware is sporadic at best. I had to clean up my area before sitting and the table I moved them to has not been cleaned up in the two hours I have been here.



UNITED AIRLINES RED CARPET CLUB BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON AIRPORT

Date : 14 February 2011

Review by : D Little (Germany)

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What a dump! No food, agents all had an attitude. Bar service only with some free drinks, but If you do not leave a tip they look at you and you never get service. Bathrooms not clean at all. Plugs did not work. No seats. Old run down, very bad..



UNITED AIRLINES INTERNATIONAL FIRST CLASS LOUNGE REVIEW  - WASHINGTON AIRPORT

Date : 26 January 2011

Review by : J Schwartz (USA)

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Very tired and disappointing lounge. Not a First Class environment, more akin to worn out frequent flier lounge circa 1990. Staff at desk demonstrates little interest or professionalism. The food offered is laughable. When compared to even the Air France Affaires or Virgin Upper Class Lounges at Dulles - both Business Class offerings - United's falls flat.



UNITED AIRLINES RED CARPET BUSINESS CLASS / STAR ALLIANCE LOUNGE REVIEW  - HONG KONG AIRPORT

Date : 10 January 2011

Review by : B Anderson (New Zealand)

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Had access due to codeshare with Air New Zealand. Actually a pleasant spot although limited selection of food and beverage but more than adequate. Nice quiet space and never seemed busy for early evening. Lacks comfortable seating but sounds much nicer than anything United seem to offer in their own country.



UNITED AIRLINES RED CARPET BUSINESS CLASS / STAR ALLIANCE LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date : 3 January 2011

Review by : J Aberg (Sweden)

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This lounge leaves a great deal to be desired. I visited on New Years Eve, when there was not much traffic in the lounge, which is probably the only nice thing worth mentioning. The catering was appalling and range of drinks very limited since several machines were out of order. There were no newspapers, and the very few magazines in the lounge were a few months old. I am sure this place was decent in the 1970's, but it has not seen much upgrade ever since. Since I find United to be the worst US airline by far, this lounge did nothing to change my point of view. On a final note, if you are considering paying 50 USD to enter the lounge (ie. if you do not hold credentials to give you free access), I would seriously recommend you to stay way from this stale and tame lounge.



UNITED AIRLINES INTERNATIONAL FIRST CLASS LOUNGE REVIEW  - WASHINGTON AIRPORT

Date : 26 January 2011

Review by : J Schwartz (USA)

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Very tired and disappointing lounge. Not a First Class environment, more akin to worn out frequent flier lounge circa 1990. Staff at desk demonstrates little interest or professionalism. The food offered is laughable. When compared to even the Air France Affaires or Virgin Upper Class Lounges at Dulles - both Business Class offerings - United's falls flat.



UNITED AIRLINES RED CARPET BUSINESS CLASS / STAR ALLIANCE LOUNGE REVIEW  - HONG KONG AIRPORT

Date : 10 January 2011

Review by : B Anderson (New Zealand)

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Had access due to codeshare with Air New Zealand. Actually a pleasant spot although limited selection of food and beverage but more than adequate. Nice quiet space and never seemed busy for early evening. Lacks comfortable seating but sounds much nicer than anything United seem to offer in their own country.



UNITED AIRLINES RED CARPET BUSINESS CLASS / STAR ALLIANCE LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date : 3 January 2011

Review by : J Aberg (Sweden)

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This lounge leaves a great deal to be desired. I visited on New Years Eve, when there was not much traffic in the lounge, which is probably the only nice thing worth mentioning. The catering was appalling and range of drinks very limited since several machines were out of order. There were no newspapers, and the very few magazines in the lounge were a few months old. I am sure this place was decent in the 1970's, but it has not seen much upgrade ever since. Since I find United to be the worst US airline by far, this lounge did nothing to change my point of view. On a final note, if you are considering paying 50 USD to enter the lounge (ie. if you do not hold credentials to give you free access), I would seriously recommend you to stay way from this stale and tame lounge.



UNITED AIRLINES RED CARPET FIRST/BUSINESS CLASS LOUNGE REVIEW  - CHICAGO O'HARE AIRPORT

Review by : Jim Dobernig

Date :   9 September 2010

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United Airlines Red Carpet Club first class/business lounge is in short, 'lame'. Plenty of room, but you are treated only to a diet of the type of nuts and bar snacks you'd find at the corner tavern. You are issued two drink tickets which are good for one drink (go figure) and that's it. Free Wi-Fi : big deal. That is it. Dirty dishes litter the tables with no staff cleaning anything.







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