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THAI AIRWAYS ROYAL BUSINESS CLASS LOUNGE CUSTOMER REVIEW - BANGKOK SUVARNABHUMI AIRPORT

Review by : N Sutherland

Date : 12 January 2010

	Lounge Comfort
	Lounge Cleanliness
	Bar & Beverages
	Catering
	Washroom/Showers
	Internet / Wifi
	Staff Service

This Lounge has been open 3 years now and the earlier problems (poor air conditioning, gloomy corridor like interior, dreadful toilets) all remain unchanged - as has the snacks menu. Three years on and they still offer precisely the same collection of dreary sandwiches and pastries. The Internet Room appeared to be a play area for children when I visited. There's a reasonable drinks choice but not as good as the old lounges in Don Muang - they now have a small Duty Free Shop which is a useful provision. Perhaps they could channel some of the profit from that into fixing the problems in the lounge. Airlines make a lot of profit from their Business Class Customers and it would be nice to see some of this put back into the Lounge at Thai's home airport.

THAI AIRWAYS ROYAL BUSINESS CLASS LOUNGE CUSTOMER REVIEW - BANGKOK SUVARNABHUMI AIRPORT

Review by : J Gray

Date : 10 November 2009

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For Thai's Flagship Business Class Lounge, this was disappointing. Though the seating arrangements were comfortable, the long layout made it feel like you're sitting in a corridor. The food selection was pathetic; a couple of small hot quiches and sausage rolls, a few white bread sandwiches, and cup-noodles. Not what you would expect in a Business Class Lounge. Good selection of alcoholic and non-alcoholic drinks.

THAI AIRWAYS ROYAL FIRST CLASS LOUNGE CUSTOMER REVIEW - BANGKOK SUVARNABHUMI AIRPORT

Review by : Dang Pham

Date : 13 August 2009

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The Best First Class Lounge ever visit until now. Welcome begins at the gate on arriving of the plane, go by an electric cart to the Royal First Lounge. I was assigned a private room with large HD TV. 2 dedicated lounge hostesses for the services during the entire stay. An extensive menu is presented. You can eat in a 5-stars restaurant setting or in your own private lounge. You will be the last to board. A hostess will call personally for your flight and take you to the gate by an electric cart and to your seat on the plane.

THAI AIRWAYS ROYAL FIRST CLASS LOUNGE CUSTOMER REVIEW - BANGKOK SUVARNABHUMI AIRPORT

Review by : W Chia

Date : 26 May 2009

	Lounge Comfort
	Lounge Cleanliness
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The First class lounge is an oasis. Attentive staff that really are taking care of you. Nice private living room area. Food and drinks on demand. The Spa for First class passengers is amazing with nice amenities and also a 1hr massage is included. Only wifi was a bit slow but and could not find a menu for drinks and meals. However it was overall a nice experience.

THAI AIRWAYS ROYAL FIRST CLASS LOUNGE CUSTOMER REVIEW - BANGKOK SUVARNABHUMI AIRPORT

Review by : Michael Kasberg

Date : 18 March 2009

	Lounge Comfort
	Lounge Cleanliness
	Bar & Beverages
	Catering
	Washroom/Showers
	Internet / Wifi
	Staff Service

This is one of the best lounges worldwide. A lot of staff is caring about all needs. They have a dining menu with a wide selection of food if you want eat before your flight. Thai Airways passengers are invited to the spa, where a free oil/neck and shoulder or foot massage is offered. But between 9.00 pm and midnight due to many departures the lounge is overcrowded and sometimes very noisy. The washrooms are very big with a nice selection of L'occitane products. After every use someone comes for cleaning.

THAI AIRWAYS ROYAL SILK BUSINESS CLASS LOUNGE CUSTOMER REVIEW - BANGKOK SUVARNABHUMI AIRPORT

Review by : Bryan Rogers

Date : 18 March 2009

	Lounge Comfort
	Lounge Cleanliness
	Bar & Beverages
	Catering
	Washroom/Showers
	Internet / Wifi
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The main lounge is very long and doesn't really provide a very cosy feel. Staff are abundant, friendly and attentive. Free WiFi access is available, and it's adequate but quite slow. One gripe that so many of us have is the lack of power easily accessible power outlets for our laptops. The Thai lounge at Suvarnabhumi is fairly new, and it's a shame that the designers didn't do what most modern airports are doing (such as NRT) and provide easily accessible outlets for every seat. One major bonus is the offer of a 20 minute massage in the adjacent First Class spa, with options for either a foot massage or a head and neck massage. Perfect for relaxing just prior to boarding. My biggest complain would be the catering, which is limited to dry snacks, small cheap white bread sandwiches, instant noodle, and various small but rather oily warm pies. The Thai lounge really pales in comparison to their competition in this area. It's also interesting to me that the food catering is actually much better in Thai lounges at other airports, Hong Kong for example, where various hot dishes are provided, and even ice cream. Even the dingy, overcrowded Thai lounge at MNL offers a better food catering service. One would think that Thai's flagship home base lounges would provide the best catering, but this is not the case.

THAI AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW - BANGKOK SUVARNABHUMI AIRPORT

Review by : Paul Todd

Date : 7 February 2009

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Writing this review as I wait to board a SWISS flight to ZRH. Nice ambient lounge with good selection of both alcoholic and non alcoholic drinks, good wi-fi connection, ample reading material. Only gripe is the lack of hot food. Big improvement on the Thai lounges at the old Don Muang airport.

THAI AIRWAYS BUSINESS CLASS LOUNGE REVIEW - KLIA JKUALA LUMPUR AIRPORT

Review by : Francis Chan

Date : 7 February 2009

	Lounge Comfort
	Lounge Cleanliness
	Bar & Beverages
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This lounge has been recently renovated. It now looks modern and clean. Chairs are comfortable. There are 4 Internet stations, 1 was not working. The male bathroom, which looks modern, has 2 toilet cubicles - 1 was not working. The food and beverages were very basic and in need of an overhaul. There were fried noodles, cheap cup noodles and cheap-looking white- bread sandwiches. Drinks include bottled water, orange juice, tomato juice, coffee, awful Lipton tea bags, and canned fruit juices. Just a few bottles of alcoholic drinks - Black Label whiskey, rum, gin and vodka. A basic selection of newspapers and magazines. Staff were friendly, but they talked rather loudly among themselves.

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