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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

ROYAL ORCHID BUSINESS CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  Ingo Wenseritt

Date:   11 April 2008

Used the Lounge before E Gate. Good beverage selection but boring Food selection. Never changed in 5 years, or longer? Don't understand the 4 seat arrangement as most travelers are alone and use the time with their Laptops. Sockets are very limited. Often problems with the coffee machines, which are full stickers and leftovers of tape glue. Aircon not very good as in the whole Airport. WIFI often crash. Friendly Staff and good cleaning of tables. Kids Playground available as well as Computer rooms. No Flight information screens available, so watch your time. Overall, I liked the Dong Muang Lounges, at all locations, much more.

ROYAL FIRST CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  Geoff Becque

Date:   21 January 2008

Classic Thai welcome on arrival - very airy lounge with more private areas leading off. Comfortable seating and a full dining area if required. Full choice of food - freshly prepared to order - do not help yourself! The club sandwich is as good as it gets. Full bar inc champagne but disappointed with the reds - no Pinot Noir. Staff will escort you the 50 yds to the Spa for a complimentary massage - well worth doing to ease jet lag. There are showers and private cabins with sleeper seats for longer stopovers. If there is a gripe it is that the toilets are "no flushing of tissues". I know that the whole of the airport waste disposal is based on this principal but I havn't experienced this since some 30 years ago I had a holiday in a Greek Taverna! The whole Thai First experience - aircraft,cabin service, ground service and the First Lounge makes Thai the only carrier to use in and out of its home base.

ROYAL SILK BUSINESS CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  Jess Delegencia

Date:   21 January 2008

The Concourse C lounge is the least crowded, offers showers, and a sleeping space. The bathroom amenities are really nice. The food can be better, and the staff always seem busy going in and out of the kitchen. The internet and computers seem to have problems. If you are a Thai business class passenger, you can use the lounge spa and get a free 20-minute massage - this is the best part- but only if you are actually flying Thai business (or first) class.

BUSINESS CLASS LOUNGE - HONG KONG AIRPORT

User:  R Gamba

Date:   21 January 2008

I was on Air Canada flight to Vancouver and had a choice between this lounge and the Red Carpet lounge next door. As I have been to the Red Carpet lounge before, I opted to stay in this lounge. The lounge was small but really airy. Food selection was ample and fantastic. WiFi was great.Staff very helpful and attentive. I was travelling with my niece, though she was travelling with Cathay Pacific, but the lady at the reception made sure that she got in after paying a minimal fee. Now, that's customer service! Quite the contrary when I went to the Cathay Pacific lounge on Christmas day. I was holding a business class boarding pass and my nephews were travelling economy. They needed to take a shower and when I talked to the people at the reception, they were not willing to let them in even after I offered to pay.

ROYAL SILK LOUNGE - KRABI AIRPORT

User:  Val Becque

Date:   21 January 2008

Considering there are only a few Thai flights a day out of Krabi this is an exceptionally good lounge. Lots of seating areas, internet access, newspapers and magazines, decent snacks and a full selection of soft drinks.

ROYAL SILK BUSINESS CLASS LOUNGE - SINGAPORE CHANGI AIRPORT

User:  T Lim

Date:   9 December 2007

This is a newly refurbished lounge located airside on second floor of Terminal 1. It has soft mood lighting, new purple sofas which are comfortable & nice clean carpets. The lounge food for breakfast - muffins, salmon sandwiches, other finger sandwiches, bread rolls, biscuits, a good spread of soft drinks, beverages & alcohol. Food & drinks replenished regularly. The lounge is quiet as there were not many passengers using it between 6am to 8am. Massage chairs are located at a hidden corner. No free internet kiosks & you will need your laptop to tap onto WiFi. A negative point is that you have to exit the lounge to get to the toilet and then re-enter the lounge again.

ROYAL SILK BUSINESS CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  Norman Sutherland

Date:   28 November 2007

A year after opening, this lounge hasn't managed to fix many of the problems - frigid air conditioning, very gloomy interior, boring food selections that haven't changed since it opened and washrooms of a particularly poor design which are difficult to keep clean and tidy. On the plus side are the Wi-Fi, quiet work areas and well designed snooze areas. I still prefer the old lounges in Don Muang.

ROYAL SILK BUSINESS CLASS LOUNGE (Concourse B)  - BANGKOK SUVARNABHUMI AIRPORT

User:  C Singh

Date:   13 November 2007

This was a small lounge compared to the one on concourse D, but a good lounge. It had showers and slumber rooms, which are very good and clean, though less in number. There wasn't any queue to use them. The main disappointment was the food. There was hardly anything to eat. There was good internet connection, computers and printers.

BUSINESS CLASS LOUNGE  - MANILA AIRPORT

User:  Norman Sutherland

Date:   19 October 2007

Probably the best of the Lounges in MNL. Attentive and helpful staff, with waiter service. Very good food and drinks selection. Free Wireless Internet available. Can get a little crowded.

ROYAL SILK BUSINESS CLASS LOUNGE (Concourse C)  - BANGKOK SUVARNABHUMI AIRPORT

User:  Markus Schenkenberg

Date:   17 September 2007

Seating seems to be okay at the times I use the airport. However, the food is simply appalling considering we're in Thailand, which has such an abundance of great cuisines.

BUSINESS CLASS LOUNGE - CHIANG MAI AIRPORT

User:  JANE HARRIS

Date:   6 February 2007

Often (the four times I went in Jan and Feb 07) overcrowded due to the configuration of seating which is mainly in groups of four. The food and beverage is not that interesting but adequate considering you usually are served a meal after boarding a flight. The showers and toilet facilities are excellent although had to wait in a shower queue twice so 2 are not enough. Internet ok if there aren't too many people wanting to use it. The lack of departure screens and boarding information is laughable.

BUSINESS CLASS LOUNGE - CHIANG MAI AIRPORT

User:  STEVE MATHERS

Date:   6 February 2007

Pleasant enough in basic design, though it does get somewhat crowded when a Bangkok flight is about to depart. There is no door, so it is too open for my liking, the feeling of exclusiveness is missing. There are 2 computers and internet access is slow and lacks privacy - there is no flight information screen inside the lounge and no announcements are made [though you can sometimes just make out the announcements from outside].