Thai Airways First Class and Business Class Lounge customer reviews

THAI AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : G Wenseritt

Date :   23 June 2010

Not what you would expect in a Business Class Lounge. Over years still the same poor selection on finger food. Puff rolls filled with Chicken, Mushrooms, Vegetarian, Quiches, some fruit, soup. They have a good variety on drinks, but no red/white wine as most others offer. Internet access is quite good. After I visited a few times the Thai Lounge in Hong Kong I was even more disappointed about the Bangkok Lounge at the Home base!

THAI AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : N Sutherland

Date :   12 January 2010

This Lounge has been open 3 years now and the earlier problems (poor air conditioning, gloomy corridor like interior, dreadful toilets) all remain unchanged - as has the snacks menu. Three years on and they still offer precisely the same collection of dreary sandwiches and pastries. The Internet Room appeared to be a play area for children when I visited. There's a reasonable drinks choice but not as good as the old lounges in Don Muang - they now have a small Duty Free Shop which is a useful provision. Perhaps they could channel some of the profit from that into fixing the problems in the lounge. Airlines make a lot of profit from their Business Class Customers and it would be nice to see some of this put back into the Lounge at Thai's home airport.

THAI AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : J Gray

Date :   10 November 2009

For Thai's Flagship Business Class Lounge, this was disappointing. Though the seating arrangements were comfortable, the long layout made it feel like you're sitting in a corridor. The food selection was pathetic; a couple of small hot quiches and sausage rolls, a few white bread sandwiches, and cup-noodles. Not what you would expect in a Business Class Lounge. Good selection of alcoholic and non-alcoholic drinks.

THAI AIRWAYS ROYAL FIRST CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : Dang Pham

Date :   13 August 2009

The Best First Class Lounge ever visit until now. Welcome begins at the gate on arriving of the plane, go by an electric cart to the Royal First Lounge. I was assigned a private room with large HD TV. 2 dedicated lounge hostesses for the services during the entire stay. An extensive menu is presented. You can eat in a 5-stars restaurant setting or in your own private lounge. You will be the last to board. A hostess will call personally for your flight and take you to the gate by an electric cart and to your seat on the plane.

THAI AIRWAYS ROYAL FIRST CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : W Chia

Date :   26 May 2009

The First class lounge is an oasis. Attentive staff that really are taking care of you. Nice private living room area. Food and drinks on demand. The Spa for First class passengers is amazing with nice amenities and also a 1hr massage is included. Only wifi was a bit slow but and could not find a menu for drinks and meals. However it was overall a nice experience.

THAI AIRWAYS ROYAL FIRST CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : Michael Kasberg

Date :   18 March 2009

This is one of the best lounges worldwide. A lot of staff is caring about all needs. They have a dining menu with a wide selection of food if you want eat before your flight. Thai Airways passengers are invited to the spa, where a free oil/neck and shoulder or foot massage is offered. But between 9.00 pm and midnight due to many departures the lounge is overcrowded and sometimes very noisy. The washrooms are very big with a nice selection of L'occitane products. After every use someone comes for cleaning.

THAI AIRWAYS ROYAL SILK BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : Bryan Rogers

Date :   18 March 2009

The main lounge is very long and doesn't really provide a very cosy feel. Staff are abundant, friendly and attentive. Free WiFi access is available, and it's adequate but quite slow. One gripe that so many of us have is the lack of power easily accessible power outlets for our laptops. The Thai lounge at Suvarnabhumi is fairly new, and it's a shame that the designers didn't do what most modern airports are doing (such as NRT) and provide easily accessible outlets for every seat. One major bonus is the offer of a 20 minute massage in the adjacent First Class spa, with options for either a foot massage or a head and neck massage. Perfect for relaxing just prior to boarding. My biggest complain would be the catering, which is limited to dry snacks, small cheap white bread sandwiches, instant noodle, and various small but rather oily warm pies. The Thai lounge really pales in comparison to their competition in this area. It's also interesting to me that the food catering is actually much better in Thai lounges at other airports, Hong Kong for example, where various hot dishes are provided, and even ice cream. Even the dingy, overcrowded Thai lounge at MNL offers a better food catering service. One would think that Thai's flagship home base lounges would provide the best catering, but this is not the case.

THAI AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : Scott Wilson

Date :   20 January 2009

Late transfer, staff helpful, directed me to a decent sized shower room (with toilet) to freshen up for the next flight ahead. Busy lounge with relatively few seats, but quiet enough and clean. Very little reading material, but ok to sit and relax. Food selection mostly cold pastry products, and poor quality sugary desserts. Internet access through terminals that I wouldn't trust as PCs concerned had vast amounts of software that had been installed on them by past users. Biggest inconvenience is having to queue up for security between lounge and gates, with no priority queue. Overall great staff, comfortable environment, good shower/bathroom facilities, but needs a big rethink on food.

THAI AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : E Connor

Date :   31 December 2008

Am lucky enough to use the business lounge at Bangkok frequently and since the new airport opened I can say how much better the lounge is. The lighting is tranquil and soothing with plenty of comfortable seating. The staff are more than accommodating, constantly replenishing the snacks and drinks, and keeping all areas spotless. The washrooms too are very good and clean - always important when your about to board a flight and need to freshen up. All in all an excellent lounge with all you require before the start of your journey.