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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

BUSINESS CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  JOANA XAVIER

Date:   12 January 2007

A spacious, quiet & relaxation lounge with individual sitting room, but no doors for those sitting rooms & no privacy at all as everyone pass-by can see what you're doing especially you're handling some business documents & telephone conversation with my client via the phone. Location is too far away, takes time to approach the boarding gate, quite tough for me as my hands were holding the suitcases & walking for a long long corridor; Service is up to standard. Staff were cheerful; Food selection was very disappointed for a First Class lounge; No refill for those snacks & sandwiches; Beverage selection is fine.

FIRST CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  PAUL NESBITT

Date:   11 January 2007

A very nice lounge, maybe the buggy ride from the escalator to the lounge is a bit OTT. Very attentive service and a wide range of drinks/food available, with different menus for different times of the day. All food/drink is served by the staff so no need to queue to help yourself. On the down side a bit of a hike to go to the shops. No announcements made but personally called to board your flight.

BUSINESS CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  TIM LONGDON

Date:   12 January 2007

The concourse C lounge is touch-and-go as far as crowds are concerned, but usually ok. I usually leave around lunchtime and it's quite quiet, but in the evenings it has been very crowded. I don't understand why so many chairs are grouped into 4's as the resulting "1 passenger and his bags on another chair" effectively halves the number of seats available, particularly if you don't want to sit by a stranger. Food has never been good - pastries, odd sandwiches made with canned vegetables and mayo. Liquid refreshments are fine, particularly the canned Chrysanthemum juice. Toilet facilities also fine, and at least there's no embarrassingly-placed mirror on the urinals as there is in the RS lounge close to check in - but the one fundamental lack in any lounge is probably the most crucial - departure screens.

FIRST CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  MIKE RAFTER

Date:   4 November 2006

Hard work finding the lounge after arriving into a different pier of the airport. It is a very big and light / airy space that Thai now has here - split between a large open plan area of seating and a selection of smaller rooms stretched out down the side of the main lounge. Comfy seating, and a large staffed bar at one end.  There is meant to be a restaurant but not working and apparently won't be for 2-3 months which was a disappointment. Large choice of internet stations and wifi in lounge worked okay. Small choice of self serve food, but poor for a top first class lounge. There are several nicely fitted shower rooms, but hot water was not readily available, and water pressure in the shower meant this was almost useless! Staff as always very friendly - just hope next time I come through the lounge can offer some of the promised facilities that are missing.

ROYAL ORCHID LOUNGE - HONG KONG INT'L AIRPORT

User:  KEVIN LEUNG

Date:   11 April 2006

The lounge is located in the West Wing of the Y Shape lounge.  I was on Air Canada flight to Toronto. I picked Thai Airways lounge as my resort for an hour. Not very big, around 10 internet outlets. Very airy with view of the tarmac. I was not sure about WiFi as I did not have my laptop with me at that time. Staff very friendly, plenty of nice sofa seats. Massage chairs available. Internet area not very clean. Food fantastic with pasta, dim sum, salad, many tropical fruits, all kinds of drinks and wine. Generally speaking, better than the Red Carpet next door for Star Alliance members.

BUSINESS CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  NORMAL SUTHERLAND

Date:   16 November 2006

Fairly dark and gloomy along the narrow length of the lounge. Not as well decorated as the Don Muang Lounges they have replaced. Very poor toilet facilities and no showers that I could see, but there are some nice couches in quiet rooms that look OK. Terrible air-conditioning - hot in some areas, cold in others. Pretty poor bar / snack facilities strangely with a step-up onto a congested platform where everyone seems to be in each others way. The food and drink choices are OK though. No flight information screens in the lounge. Overall not impressed and much room for improvement.

BUSINESS CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  GARY LOWCOCK

Date:   28 November 2006

What's good? It's comfortable, very large and quiet. Seating is set out largely in pairs acknowledging that most people travelling in business aren't part of large parties. Good free internet access.
What's not so good? The catering is poor for a brand new international business lounge and is the same as that available in domestic - sandwiches, some sweet and savoury pastries and fruit - which was not kept topped up. Additionally, there are no views of any other part of the airport. I like to watch the comings and goings on the tarmac! What's poor? No announcements are made concerning flights which is fair enough until you consider they have no screens either. You have to guess if your flight is boarding or delayed any further (the desk only have access to details on Thai flights so tough luck if you're travelling with anyone else). It is a good 5 minute walk to the nearest screen displaying any flight information. Absolutely farcical and utterly symptomatic of the lack of attention to the user experience which characterises the new airport at Bangkok.

BUSINESS CLASS LOUNGE - BANGKOK SUVARNABHUMI AIRPORT

User:  HENRY OSSERMAN

Date:   11 January 2007

Only 3 lounges open at that time and the main one after immigration was HUGE, though by 10 pm it is pretty much full. There are reclining chairs and smaller rooms available and at least 3 food / beverage areas serving noodles, rice, pastries etc. One shower available at the smaller lounge a short walk at area C. Towels provided along with soap, shampoo and conditioner. A nice place though much smaller than the main lounge. I don't know how they can manage one shower suite in this lounge