Star Alliance First Class and Business Class Lounge customer reviews

Star Alliance customer travel guide

  Star Alliance customer reviews

  Star Alliance Lounge Reviews

STAR ALLIANCE LOUNGE REVIEW  - LONDON HEATHROW AIRPORT, Terminal 1

Date :   8 March 2013

Review by : S Paice (UK)

Although a little dark in places, the seating is comfortable and lounge is quite spacious. Good range of food and drinks, the buffet breakfast is really good. Great range of newspapers and magazines. Staff at the door are welcoming and helpful with any flight queries.

STAR ALLIANCE BUSINESS CLASS LOUNGE REVIEW  - CAIRO AIRPORT

Date :   28 November 2011

Review by : J Reed (UK)

Considering this is Business Class it is very basic - TV blaring in the background, limited food and refreshments, grumpy staff and virtually no English language newspapers, and no magazines. Very disappointed.

STAR ALLIANCE FIRST CLASS/GOLD LOUNGE REVIEW  - PARIS CDG AIRPORT Terminal 1

Date :   4 December 2010

 Review by : M Sayer (UK)

Terminal 1 at CDG is awful as a building, and the lounge is not very easy to locate. A long walk from here to the boarding gate, and you still have to clear security after leaving the lounge. Polite staff on duty, but nothing more than a "bonjour" offered. The First Class lounge section is quite small, seating up to about 30-40 passengers. reasonable choice of reading materials, a small self serve bar and some snacks. Breads, cheese, sandwiches and a hot soup seems to be the standard offering. Small toilet at the back of the lounge, no shower facility provided. WiFi easy to connect, and a couple of internet terminals also available to use. No boarding calls made, but I was lucky that Air China staff came to lounge and advised me of boarding time. By long-haul first class standards this lounge is not up to much, and really geared more for short-haul travel needs.

SWISS INT'L AIR LINES BUSINESS CLASS / STAR ALLIANCE GOLD LOUNGE REVIEW  - ZURICH AIRPORT

Review by : O Sodergren

Date :   20 November 2010

Ugly lounge with poor seating comfort, poor internet services, no good snacks or dishes. Even worse, the personnel is very noisy (shouting, laughing, making lots of noise with empty glasses and bottles). Completely impossible to relax in that environment. Will definitely avoid ZRH for transfer in the future.

STAR ALLIANCE LOUNGE REVIEW  - LONDON HEATHROW AIRPORT Terminal 1

Review by : S Wilson

Date :   7 February 2009

Reasonably comfortable large lounge, but felt claustrophobic with low ceiling and no windows. Seating not too easy to find, but comfortable enough with plenty of reading material. Food selection poor. Drink selection reasonable. No announcements. Used shower which was good (remember it from old BA lounge that it used to be!), floors seemed rather dirty with spilt food lying around, as if little cleaning had happened all day. A reasonable lounge, but by no means the best at Heathrow. Will be concerned if this lounge isn't larger when the Terminal 2 Star Alliance airlines start using Terminal 1!

LUFTHANSA STAR ALLIANCE GOLD LOUNGE REVIEW  - COLOGNE AIRPORT

Review by : Gavin Lightley

Date :   31 December 2008

What a difference to the old airside lounge and temporary lounge at Cologne airport! Very good selection of food and drinks with plenty of seating, even on a Friday evening. If only all Lufthansa lounges could be like this. This was the Senator/Star Alliance Gold Lounge upstairs so can't comment on the business lounge downstairs but I was impressed at last by a Lufthansa lounge.

STAR ALLIANCE LOUNGE REVIEW  - LOS ANGELES AIRPORT TBI

Review by : Andy Lowe

Date :   30 October 2008

This LAX Star Alliance Business class lounge seems to suffer the same malaise which is present in the LAX Tom Bradley International Terminal. It is unprofessionally run, it is has not invested in appropriate levels of service for its customers and it advertises promises which it fails to deliver. In short it is a disgrace to the US. I recall the PR blast which accompanied the lounge opening about 12 months. "The food on offer would reflect the global diversity of the member carriers of the Star Alliance partner airlines." When I used the lounge on the evening of 5th October 2008 the only food on offer were poor quality cookies and steamed rice. The place was dirty and full of unclean tables. The staff were disinterested and seemed to be working without any supervision. In future I will use SFO instead of LAX as my entry point to the US.

STAR ALLIANCE LOUNGE REVIEW  - LOS ANGELES AIRPORT TBI

Review by : Jeremy Weiss

Date :   30 October 2008

A pleasant place to while away a couple of hours on the 4th floor of the Tom Bradley Terminal. Large windows provide ample natural light. Good selection of beverages representing the various tastes of the Star Alliance carriers using this terminal. Self-serve buffet included three hot items and a variety of cold snacks. The very pleasant lounge staff were vigilant in cleaning and restocking the buffet area. The feel of the lounge is somewhat cheapened by the laminate flooring and Ikea furniture.

STAR ALLIANCE LOUNGE REVIEW  - LONDON HEATHROW AIRPORT Terminal 1 (Air New Zealand flight)

Review by : G Graham

Date :   21 August 2008

We had the opportunity to experience the new Star Alliance lounge in Terminal 1 of London Heathrow. Our visit was on the third day the lounge had been open so there seem to be a number of issues being worked out by the staff. The wi-fi service was not up and running yet but they had hoped it would be in the next couple of days. Although we did not use the showers there was an obvious flooding problem. The lavatories were okay as far as cleanliness however the handle of the stall door came right off into my hand when opening. The paper towel dispensers were in operable - instead rolls of paper towels were left on the counter. Communication was awkward between the staff and travelers. I’m not sure if they intend to have an overhead PA system in place but the staff had to wander around and find everyone from our flight every time there was a status update (our flight was delayed 3 hours due to weather and mechanical issues.) Also, communications between the staff and airlines seemed very much delayed or non-existent. Otherwise the lounge is quite spacious with plenty of different arrangements for seating and viewing TV. Overall we found it quite comfortable for our extended wait. There were plenty of food options including salad, sandwiches, fresh fruit, desserts, soup and beverages. The wine selection on this day was poor. Clean up service of the lounge was frequent. There was also a good selection of periodicals. We suspect that this lounge will probably have most of the kinks worked out over the coming weeks making it a fine place to relax or get some work done before traveling.

STAR ALLIANCE GOLD LOUNGE (Singapore Airlines) - TERMINAL 3, SINGAPORE CHANGI AIRPORT

User:  Mike Davies

Date:   15 April 2008

Terminal 3 in Changi is a beautiful building, so I was looking forward to seeing the new lounge. It was a big disappointment. Very crowded, felt cramped with a small food and beverage area. Not a patch on their other lounges around the globe. For their flagship airport I would expect a lot more from Star Alliance.

STAR ALLIANCE FIRST CLASS LOUNGE - LOS ANGELES INT'L AIRPORT

User:  Michael Kiepert

Date:   20 February 2008

First visit to the new lounge complex while on a Swiss Flight to Zurich. Definitively a great leap forward in comparison to the old lounges at LAX with comfortable chairs and a cosy colour scheme. Nice view on the airport. There is free wifi, but I struggled to get a connection. The little snacks (at 4pm) were nice and of very good quality. The selection of drinks could be better - business class level at best. I also took a peek into the business class section, where there is a nice bar with a view on the check-in area. All in all, I spend some relaxing time.