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SkyTeam Alliance
5.4 out of 10  5.4 out of 10
12 reviews

 



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SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   11 March 2014

Review by : A Craig (UK)

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Recommended

Poor lounge. Messy tables and bad experience. Depressing and (like others) made me want to go back in to the main terminal area and work there instead. Food was lukewarm and limited. Very naff and dated decor. Struggled to find somewhere to sit on my own and work. Won't be coming back.



SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - T4, LONDON HEATHROW AIRPORT

Date :   3 March 2014

Review by : G Smith (UK)

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Recommended

I am writing this review as I sit in the lounge. Door understaffed and young man at desk very obviously nicer to male clients than myself as a solo middle aged woman. Lounge is poorly set up, rather like a bus station where too many travellers require seats for their bags and coats. Food selection is the worst I've seen in a lounge. Drinks selection is better but they sure do not hurry to put out the bubbly. The latest empty has been sitting on a counter for a half hour now. In general lots of empties left around, to point some travellers are clearing up instead. Wifi works well at least.



SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   16 September 2013

Review by : P Bentley (UK)

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Recommended

Staff on entry to lounge were offhand to the point of being dismissive and rude. Food standards (at 9pm) were very poor and had to find staff in lounge to request that empty plates of sandwiches were replenished - which was eventually done with quite stale and unpalatable sandwiches. The standards in this lounge have continued to fall, month after month, and it has the air of a canteen that is rather badly managed. Some of the cleaning staff are polite and friendly, but as for the rest ... they should be ashamed and paying airlines should get the rates reduced. This is certainly not a "premium" lounge any more. The washrooms were not nice either - the floor was disgustingly wet with urine all around the urinals and washbasins were wet, messy and poorly maintained. Time to sit in the concourse which is nicer than this poorly managed lounge area. Went to the Qatar Airways lounge here at T4 some weeks ago, and this is truly magnificent and makes this SkyTeam lounge look a joke.



SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   16 September 2013

Review by : S Clarke (UK)

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Recommended

Having used this lounge previously, I thought that food variety and quality would have improved, unfortunately it hasn't. Whilst walking around the very poorly stocked food display, I asked if there was going to be any further hot choices provided, apart from the chocolate crepes, I was informed that there would be. I waited and a staff member brought out a plate of potato and onion tortillas, of which all but 2 were placed on plates and disappeared into the back with a couple of staff members. The soup that was on offer when I arrived was spirited away by a chef , I am still awaiting its return. The cheese is nice and crispy around the edges and the salad has seen better days. Considering the cost of flights and the fact that the lounge is meant to make your travel experience an enjoyable one, I for one think that there is something lacking. The soup has returned, whether it is fresh or reheated I am unsure as I wasn't quite quick enough to look at the previous offering, I do not recommend the Skyteam lounge at Heathrow Terminal 4.



SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - TORONTO AIRPORT

Date :   23 December 2012

Review by : D Kelleher (UK)

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Recommended

Very basic, poor choice of food, all left uncovered in reasonably warm ambient temperatures. Lounge staff impotent when asked to sort out boarding pass issue for next leg of flight with KLM. No PC's in lounge for passenger use. Will be avoiding SkyTeam on this route in future.



SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Date :   24 January 2012

Review by : Chris Parsons (Saudi Arabia)

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Recommended

Lounge which is pleasant and kept clean. There are different areas within the lounge but all are basically chairs and coffee tables, though there is a dining area and couple of massage chairs. Two tvs in the lounge (which were not working when I used it with my wife). The food is limited to sandwiches and canapes and chips. Good selection of spirits and soft drinks, though only one white and red wine and one type of beer. Bathrooms clean and there are two shower facilities in the gents (I assume the same in the ladies area). Staff very friendly and call each flight.



SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   28 November 2011

Review by : M Adkin (UK)

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Recommended

Staff service was abrupt to the point of being downright rude - no point in complaining in the lounge, since it seemed to be rather a common trait amongst 3 of the staff we spoke to. Lounge was very crowded and sat on second floor level, where floors were dirty, tables still covered in plates, used cups etc, and the lavatories were filthy. How on earth Skyteam can get away with offering this lounge facility in such a poor condition with such terrible staff service is a mystery. We actually left 50 mins before our flight, and walked back to Costa coffee shop - where staff were nicer and the snacks also good (plus they keep the tables clean!). Never again to this T4 lounge.



SKYTEAM (AIR EUROPA) BUSINESS CLASS LOUNGE REVIEW  - MADRID BARAJAS AIRPORT

Date :   28 November 2011

Review by : Peter Boone (Netherlands)

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Recommended

What could be a fantastic lounge is a big disappointment. Good location, great views and plenty of space. Decor very dated. A few computers, some old news papers and in-flight magazines complete the offer of entertainment. The hostess upon entering seems to always be in personal phone conversation and the bar staff is unfriendly and lazy. No food except for some sad nibbles, drinks self service, coffee from an instant machine. I arrived at the lounge at 10:30 when it was empty and left around 12:30 when it was fairly full. By that time the place was filled with dirty glasses and trash and the staff had made no effort whatsoever to clean.



SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date: 1 August 2011

 Review by : Sarah Perry (USA)

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I have to agree - reception desk is neither inviting nor friendly. We had a miserable experience checking in with Laura - she was rude, completely unhelpful, and frankly, dismissive. I have never in my life experienced that level of unfriendly customer service - anywhere! Naturally, I asked to speak to her manager. She called her manager on the phone, spoke to him, and then reported to me that he didn't want to talk to me - he was too busy. And then she hung up the phone. Fortunately, a Delta representative happened to walk by and we were able to flag her down and she immediately helped us and we were settled into the lounge. We let her know how rude the reception is at the front and yes, we called out Laura specifically. I thought it was so weird that upon seeing our displeasure with her service that Laura never apologized, that her manager didn't want to speak to us and that in the end it was a Delta rep and not a Sky Team rep who ended up assisting us and providing customer service. I have sent a letter to Sky Team and Delta to tell them about the experience and to reiterate that the front desk needs customer service training and possibly better management - clearly there isn't much supervision going on up front.



SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date: 24 May 2011

 Review by : Chris White (UK)

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I found this lounge to be characterless and a little unfriendly. The toilets were filthy but the rest of the lounge was clean. Plenty of seating - watch out for the dangling lights, I saw one man hit his head very hard when getting up from his seat. I was there early in the morning and breakfast was available - average, nothing special. Alcohol was not available in the lounge until after 10am (my flight was at 9:30!).



SKYTEAM ALLIANCE BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT Terminal 4

Date: 6 May 2011

 Review by : M Rosberg (South Africa)

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For a modern lounge, it was messy and very crowded when I visited. Staff at reception counter could do with learning some courtesy and customer service skills - very abrupt and having to use this lounge on a Qatar Airways flight, the standards offered by SkyTeam reflect badly for this airline. Can't wait until Qatar open their lounge here. The washrooms were dirty - and who designed this lounge to offer such poor facilities. Asked the staff if they had toast - it was breakfast time, and after 3 requests when this Asian staff member did not know what toast was, I gave up! WiFi was not working for me - or other passengers. All in all, a severe disappointment. I used the lounge over a year ago when it was clean and newer, but this place is looking truly shabby and being so overcrowded, you might be better off taking a coffee out in the much improved Terminal 4.



SKYTEAM ALLIANCE BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT Terminal 4

Date: 4 December 2010

 Review by : C Chouleur (France)

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The Skyteam lounge in Terminal 4 has a modern design and offers many different areas. The "green wall' with plants is great as well as the wine and champagne area. It offers a wide choice of food, cold and hot as well as a great selection of newspapers in many languages. Reception desk staff was very friendly and polite.




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