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SkyTeam Alliance First Class and Business Class Lounge customer
reviews
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SKYTEAM BUSINESS CLASS LOUNGE REVIEW - TORONTO AIRPORT |
Date : 23 December 2012 |
Review by : D Kelleher (UK) |
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Lounge Comfort |  |
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Bar & Beverages | |
Catering |  |
Washroom/Showers | |
Internet/Wifi | |
Staff Service | |
Recommended |  |
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Very basic, poor choice of food, all left uncovered in reasonably warm ambient temperatures. Lounge
staff impotent when asked to sort out boarding pass issue for next leg of flight with KLM. No PC's in
lounge for passenger use. Will be avoiding SkyTeam on this route in future.
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SKYTEAM BUSINESS CLASS LOUNGE REVIEW - BANGKOK SUVARNABHUMI AIRPORT |
Date : 24 January 2012 |
Review by : Chris Parsons (Saudi Arabia) |
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Lounge Comfort | |
Lounge Cleanliness |  |
Bar & Beverages | |
Catering | |
Washroom/Showers | |
Internet/Wifi | |
Staff Service | |
Recommended |  |
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Lounge which is pleasant and kept clean. There are different areas within the lounge but all are basically chairs and
coffee tables, though there is a dining area and couple of massage chairs. Two tvs in the lounge (which were not working
when I used it with my wife). The food is limited to sandwiches and canapes and chips. Good selection of spirits and soft
drinks, though only one white and red wine and one type of beer. Bathrooms clean and there are two shower facilities in
the gents (I assume the same in the ladies area). Staff very friendly and call each flight.
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SKYTEAM BUSINESS CLASS LOUNGE REVIEW - LONDON HEATHROW AIRPORT |
Date : 28 November 2011 |
Review by : M Adkin (UK) |
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Lounge Comfort | |
Lounge Cleanliness |  |
Bar & Beverages | |
Catering | |
Washroom/Showers | |
Internet/Wifi | |
Staff Service | |
Recommended | |
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Staff service was abrupt to the point of being downright rude - no point in complaining in the lounge, since it seemed to be rather
a common trait amongst 3 of the staff we spoke to. Lounge was very crowded and sat on second floor level, where floors were dirty, tables still covered
in plates, used cups etc, and the lavatories were filthy. How on earth Skyteam can get away with offering this lounge facility in such a poor condition with such
terrible staff service is a mystery. We actually left 50 mins before our flight, and walked back to Costa coffee shop - where staff were nicer and the
snacks also good (plus they keep the tables clean!). Never again to this T4 lounge.
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SKYTEAM (AIR EUROPA) BUSINESS CLASS LOUNGE REVIEW - MADRID BARAJAS AIRPORT |
Date : 28 November 2011 |
Review by : Peter Boone (Netherlands) |
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Lounge Comfort | |
Lounge Cleanliness | |
Bar & Beverages | |
Catering | |
Washroom/Showers | |
Internet/Wifi | |
Staff Service | |
Recommended | |
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What could be a fantastic lounge is a big disappointment. Good location, great views and plenty of
space. Decor very dated. A few computers, some old news papers and in-flight magazines complete the
offer of entertainment. The hostess upon entering seems to always be in personal phone conversation and
the bar staff is unfriendly and lazy. No food except for some sad nibbles, drinks self service, coffee
from an instant machine. I arrived at the lounge at 10:30 when it was empty and left around 12:30 when
it was fairly full. By that time the place was filled with dirty glasses and trash and the staff had
made no effort whatsoever to clean.
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SKYTEAM BUSINESS CLASS LOUNGE REVIEW - LONDON HEATHROW AIRPORT |
Date: 1 August 2011 |
Review by : Sarah Perry (USA) |
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Lounge Comfort |
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Lounge Cleanliness |
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Bar & Beverages |
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Catering |
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Washroom/Showers |
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Internet / Wifi |
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Staff Service |
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I have to agree - reception desk is neither inviting nor friendly. We had a miserable experience checking in with
Laura - she was rude, completely unhelpful, and frankly, dismissive. I have never in my life experienced that level
of unfriendly customer service - anywhere! Naturally, I asked to speak to her manager. She called her manager on
the phone, spoke to him, and then reported to me that he didn't want to talk to me - he was too busy. And then she
hung up the phone. Fortunately, a Delta representative happened to walk by and we were able to flag her down and
she immediately helped us and we were settled into the lounge. We let her know how rude the reception is at the
front and yes, we called out Laura specifically. I thought it was so weird that upon seeing our displeasure with
her service that Laura never apologized, that her manager didn't want to speak to us and that in the end it was a
Delta rep and not a Sky Team rep who ended up assisting us and providing customer service. I have sent a letter to
Sky Team and Delta to tell them about the experience and to reiterate that the front desk needs customer service
training and possibly better management - clearly there isn't much supervision going on up front.
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SKYTEAM BUSINESS CLASS LOUNGE REVIEW - LONDON HEATHROW AIRPORT |
Date: 24 May 2011 |
Review by : Chris White (UK) |
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Lounge Comfort |
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Lounge Cleanliness |
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Bar & Beverages |
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Catering |
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Washroom/Showers |
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Internet / Wifi |
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Staff Service |
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I found this lounge to be characterless and a little unfriendly. The toilets were filthy but
the rest of the lounge was clean. Plenty of seating - watch out for the dangling lights, I saw
one man hit his head very hard when getting up from his seat. I was there early in the morning
and breakfast was available - average, nothing special. Alcohol was not available in the lounge
until after 10am (my flight was at 9:30!).
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SKYTEAM ALLIANCE BUSINESS CLASS LOUNGE REVIEW - LONDON HEATHROW AIRPORT Terminal 4 |
Date: 6 May 2011 |
Review by : M Rosberg (South Africa) |
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Lounge Comfort |
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Lounge Cleanliness |
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Bar & Beverages |
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Catering |
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Washroom/Showers |
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Internet / Wifi |
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Staff Service |
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For a modern lounge, it was messy and very crowded when I visited. Staff at reception counter could do
with learning some courtesy and customer service skills - very abrupt and having to use this lounge on a Qatar Airways
flight, the standards offered by SkyTeam reflect badly for this airline. Can't wait until Qatar open their lounge here. The
washrooms were dirty - and who designed this lounge to offer such poor facilities. Asked the staff if they had toast - it was
breakfast time, and after 3 requests when this Asian staff member did not know what toast was, I gave up! WiFi was not working
for me - or other passengers. All in all, a severe disappointment. I used the lounge over a year ago when it was clean and newer, but
this place is looking truly shabby and being so overcrowded, you might be better off taking a coffee out in the much improved Terminal 4.
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SKYTEAM ALLIANCE BUSINESS CLASS LOUNGE REVIEW - LONDON HEATHROW AIRPORT Terminal 4 |
Date: 4 December 2010 |
Review by : C Chouleur (France) |
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Lounge Comfort |
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Lounge Cleanliness |
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Bar & Beverages |
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Catering |
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Washroom/Showers |
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Internet / Wifi |
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Staff Service |
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The Skyteam lounge in Terminal 4 has a modern design and offers many different areas. The
"green wall' with plants is great as well as the wine and champagne area. It offers a wide
choice of food, cold and hot as well as a great selection of newspapers in many languages.
Reception desk staff was very friendly and polite.
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