Singapore Airlines First Class and Business Class Lounge customer reviews

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SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ADELAIDE AIRPORT

Date :   4 February 2013

Review by : M Bertram (Australia)

The lounge in Adelaide is quite small with no windows but it is only for Singapore Airlines passengers so it didn't really feel all that crowded despite being small. One major advantage is that, unlike all of the other lounges, it is after immigration and security checks so once you reach the lounge you can just relax. The food and beverage selection is small but sufficient and the toilets (there are 2) are clean.

SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 2/3, SINGAPORE CHANGI AIRPORT

Date :   4 February 2013

Review by : M Bertram (Australia)

Overall a clean and comfortable lounge (both in Terminal 2 and Terminal 3) with a good selection of food. There are no boarding announcements, however, so make sure to check your ticket for boarding times.

SINGAPORE AIRLINES KRISFLYER CLASS LOUNGE REVIEW  - T2/3 SINGAPORE AIRPORT

Date :   4 February 2013

Review by : Tim Griggs (Australia)

As a gold frequent flyer I was looking forward to relaxing in a lounge on the way back to Australia flying with Singapore Airlines. Given that Singapore Airlines is based at Changi I had high expectations of the lounge quality. However I was directed to the gold lounge that was very disappointing indeed. No service, cramped seating, flat beer, mangy sandwiches and no toilet! I think that Virgin should look for a better code share partner if this is the standard Singapore Airlines have to offer.

SINGAPORE AIRLINES BUSINESS CLASS (LE ANFORE )LOUNGE REVIEW  - ROME AIRPORT

Date :   29 October 2012

Review by : J Wilson (Australia)

This lounge was by the far the worst we have ever experienced. It was shabby, the staff were rude or just grunted. There were only two toilets, one of which was out of order and this was not even clean. The noise level with dishes being clanged and banged at the bar area was unbelievable. SIA need to engage in some serious conversations with Roma airport as the advertising states that "the Le Anfore Business Class Lounge offers a haven of peace from Rome Fiumicino Airport. Treat yourself to the VIP lifestyle!" - well it doesn't!

SINGAPORE AIRLINES STAR ALLIANCE GOLD LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   6 August 2012

Review by : Ken Howie (South Africa)

Very average lounge. Chairs reasonably comfortable, but no loungers. No toilets or showers in the lounge. Toilets down very quiet corridor which is worrying late at night. Good food and reasonable selection of drinks. Staff not particularly on the ball.

SINGAPORE AIRLINES BUSINESS CLASS (PRIORITY PASS)LOUNGE REVIEW  - BEIJING CAPITAL INT'L AIRPORT

Date :   26 July 2012

Review by : Terence Cunha (India)

One of the worst lounges I have ever been in. The staff were totally disinterested, the food was stale and minimal and the lounge area very small with tacky furniture. Avoid this lounge, its a lousy excuse for a lounge. I hope Priority Pass takes notice and stops ripping off customers in this way. Its totally not worth it.

SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 2, SINGAPORE CHANGI AIRPORT

Date :   25 January 2012

Review by : T King (Australia)

Very good lounge - lots of food on offer, though the selection did not change during my 8 hour stay. The seating was comfy and offering good privacy. The staff were very helpful and even when I walked in and out of the lounge regularly they did not raise a fuss and ask for a boarding pass. The toilets were clean with great showers that were well stocked. The wi-fi was easy to access.

SINGAPORE AIRLINES "GOLD" LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   25 January 2012

Review by : Y Ren (Australia)

It was really disappointing to access SQ Gold Lounge at Terminal 2 and Terminal 3. No shower facilities available in either lounges. It mainly affects Gold member who transit in Singapore. Gold members are not allowed to access business lounge, Singapore gold members do not usually need shower facilities at departure, only these poor transit Gold members. It is a big disappointment. After a long flight, a shower could make huge difference. Food and drink were limited, you don't want to drink a lot anyway because there is no toilet inside the lounge. You have to go outside and bring all your belongings and come back again. So it is another strategy to encourage you drink less and move on quickly. It is really not a lot of point to build up your SQ points, you get less and less for benefit.

SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   24 January 2012

Review by : S Fazl (Australia)

Lounge is small with very limited food and drink on offer. Not up to the standard of other carrier lounges in Sydney. The restrooms are also very small. I left to eat some overpriced airport food.

SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   23 January 2012

Review by : M Mejia (Philippines)

SilverKris business class lounge at Changi airport is quite spacious with excellent choice of food offerings. The bar had a good choice of wines and non alcoholic drinks. Good wifi although had a couple of attempts at logging in. Staff service only mediocre as they did not bother to see who was there and kept pestering everybody in the lounge (a total of less than 10 passengers) more than once about missing passengers on some SIA flights. The place was rather claustrophobic without windows and did not have the general airy feeling that was usual at Changi. For a short layover, I would just go to the lounge for the food and drinks but exit to enjoy the excellent airport that Changi is.

SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   23 January 2012

Review by : Ian Reed (UK)

Sitting here at 1500 hours wondering what happened to SIA's famed food/hospitality. There is one member of staff for the whole lounge serving drinks, topping up food (more later), clearing tables etc. The sum total of hot food available is a tureen of lukewarm leek and potato soup. That's it unless you like the one variety of sandwich available or scone and cream or microwave noodles. As for access it's a slog up the stairs or a ride in the service lift. Paint peeling off the radiator in the Gent's loos. Truly low grade compared with their rivals. I had more choice free of charge on the train coming down - bacon sandwiches, scrambled egg and smoked salmon for example.

SINGAPORE AIRLINES SILVERKRIS LOUNGE REVIEW  - T3 SINGAPORE AIRPORT

Date :   28 November 2011

Review by : C Barkei (Indonesia)

Excellent lounge in Singapore with plenty of room. Good food and wines on offer. Only available for Business passengers on C class tickets, not to Star Alliance Gold card holders. Krisflyer Gold card holders in economy must use the lounge next door. Seems a bit off to not allow a larger lounge and have *G use the facilities. I understand that the First Class lounge is currently being renovated and therefore F pax are also using this lounge.

SINGAPORE AIRLINES (STAR ALLIANCE) BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : Anthony Allen (Singapore)

Even as a solitaire member you don't get access to the first class lounge. The business class lounge is really busy on a Thursday evening waiting for the Singapore flight people had to stand. There is rubbish on the tables that does not seem to get cleared for hours. I don't know how much SIA pay for using this but it's too much.

SINGAPORE AIRLINES KRISFLYER CLASS LOUNGE REVIEW  - T2 / T3 SINGAPORE AIRPORT

Date :   22 October 2011

Review by : B Low (Australia)

There is still a lack of shower facilities at both T3 and the newer T2 lounges, for Krisflyer and Star Alliance Gold Members (SATS lounge at T2 is no longer made available to SIA KFGold Members). As the toilet facilities are located just next to the lounges, additional plumbing costs and showers fittings would be at a bare minimum to sat the least - a real disappointment, when a shower during transit will be a refreshing welcome, between two long haul flights. Singapore Airlines are dropping their standards across the board. A real pity for a once premium carrier.

SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - T3 SINGAPORE AIRPORT

Date :   14 September 2011

 Review by : J Chew (Singapore)

T3 Business Class Lounge - as usual, the staff at the front desk grimaced at all the guests walking in. I was there during breakfast time and the food was dry, overcooked. Would have been helpful if they had some fresh fruits - even some apples and bananas on a plate would be helpful. I had a quick bite, walked out of the lounge with the customer service staff staring at me. I walk no more than 10 steps out of the lounge, turn to go back in as I left my jacket and was stopped at the entrance with a very brusque, demanding "Boarding Pass please". Well, at least she said please but honestly? If I did not live in Singapore, I would never choose to take SQ as my first choice. Customer service is appalling unless you're a well dressed business man.