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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Singapore Airlines First Class and Business Class Lounge customer reviews

  5-Star Airline ranking

SINGAPORE AIRLINES

   
 
   
 
Singapore Airlines
4.0 Star Rating: Good
71 reviews

 


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SINGAPORE AIRLINES BUSINESS CLASS SILVER KRIS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   6 August 2014

Review by : Pete Fitzgerald (New Zealand)

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Recommended

If you are expecting an experience comparable to the very good services provided by the silver kris lounge in a Singapore you will get a shock. This is a cramped unattractive space with limited facilities that does not compare well with Singapore Airlines overall business class product.



SINGAPORE AIRLINES "PORT LOUNGE" BUSINESS CLASS LOUNGE REVIEW  - KOLKATA AIRPORT

Date :   17 April 2014

Review by : R Hazra (Canada)

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Recommended

The Port Lounge is a relatively small lounge in Kolkata airport, but the food choices weren't bad (Chinese and Indian veg and non-veg including rice, fish and other items); you could have a full meal. The alcohol selection is not huge but sufficient. There is a limit on the number of drinks per guest but no one was enforcing such a limit (if it exists). The lounge is clean but it has no view.



SINGAPORE AIRLINES AMBASSADOR TRANSIT LOUNGE REVIEW  - T2, SINGAPORE CHANGI AIRPORT

Date :   31 March 2014

Review by : S Raney (Singapore)

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Recommended

We were flying out on Silk air so my normal Star Alliance entrance wasn't applicable. So, we used our priority pass card. The lounge was horrible. Stained furniture, carpets, exposed cables etc. The small amount of food there was looked like it had been there for days. No alcoholic beverages. The whole place looked like a 1950 soviet style lounge. Needless to say we left after 5 minutes. Then, they had the nerve to charge my card $34 for each of us even though we should have a free visit! Do not go near Singapore priority pass lounges. I would give them "zero" stars for most choices.



SINGAPORE AIRLINES FIRST CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   31 March 2014

Review by : C Young (Canada)

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Recommended

Very average. Every time I am here there seems to be a good gossip session going on among the staff, loud, and given it is not a self serve bar, totally absent when it comes to offering a drink or being at the bar when one is looking for a drink. Much prefer the London lounge, a business class lounge close by. Food looks like it has been sitting out forever and again staff don't approach to offer anything from the menu. A shame as Singapore Airlines in flight service is terrific.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - T2, SINGAPORE CHANGI AIRPORT

Date :   7 February 2014

Review by : Casper Yap (USA)

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Recommended

Being the HQ, large clean lounge. No sleeping rooms like in FC lounge. Bathroom with showers excellent.



SINGAPORE AIRLINES FIRST CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   22 January 2014

Review by : David Jenkins (UK)

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Recommended

Visited the Singapore Airlines T3 lounge at London Heathrow as a passenger with Thai Airways en route to BKK. Star Alliance lounge share. As always lounge was peaceful. Good flow of fresh foods with staff preparing more pastries when they ran short. A much better option than using the London Lounge suggested by Thai as that is a shared First and Business lounge.



SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   17 January 2014

Review by : A Calvert (Australia)

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Recommended

New lounge fit-out looks sleek. I travel through Sydney a lot and it was desperate for an upgrade. Staff are friendly. Food really average, buffet was cold and tasteless. I would have thought they would have really stepped up a notch with the new look. Unfortunately don't expect to much on the food front.



SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   17 January 2014

Review by : John Davies (Australia)

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Recommended

Lounge is a bit small and in need of revamp. Had internet and plenty of drinks. Food was great and just what we needed. lots of interesting and tasty things on the menu. staff was friendly enough. Seemed fairly busy though.



SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   30 December 2013

Review by : K How (Turkey)

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Recommended

Visited on 26th December their new revamped lounge. Everything okay, and considering they spent some money doing it up they did not really put any effort into the food side. What was on offer was cold meat pie, cold grilled sausages, curries that were lukewarm (beef rendang that did not even look like the real thing), Chinese congee that had very few condiments and a few other dishes of similar temperature. All served buffet style and obviously as time went by the food becomes less appetizing. Considering they have the Australian consulting chef, Matt Moran, on SIA's culinary panel, why did they not use his talents to come up with something more original like gourmet appetizers rather than the same old tired food formulas. What a disappointment they did not think out of the box in the food department. I wonder why SIA does not win any awards as offering the best airport lounges?



SINGAPORE AIRLINES FIRST / BUSINESS CLASS LOUNGE REVIEW  - ADELAIDE AIRPORT

Date :   22 November 2013

Review by : J Stoiber (Australia)

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Recommended

Adelaide Airport - we always make a point of arriving early at any airport and taking time then to relax (approx 2-21/2 hours) but Customs (international gates) at this airport do not open until 90 minutes prior to the international flight so we were unable to access the small Singapore Airlines lounge downstairs. We had assumed that as Virgin are Singapore Airlines "partner" airlines, we could use their lounge. Definite not. The customer service lady only granted us access to the Virgin lounge because it was empty, we have a Bronze Card and were over 60. Compare that to the excellent Qantas lounge that we had used in the past!



SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - TAIPEI TAOYUAN AIRPORT

Date :   15 November 2013

Review by : G Sternfeld (Singapore)

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Recommended

The seating is ok and the decor is simple. This is definitely not the newest lounge and has very little atmosphere. Drink options are unimaginative and not impressive. The only real upside I have to say is that the food is quite good (not many options) - definitely better than the Economy class fare onboard so I always tend to eat my meal in the lounge. WiFi works but is not super fast. The lounge is kept quite tidy by the staff.



SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   15 November 2013

Review by : P Dunkley (Australia)

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Recommended

The lounge is far too crowded, facilities dated and insufficient even for a 747 never mind an A380. Food selection limited to a couple of noodles and a few wilting sandwiches. As for the champagne, don't start me on that. Even to wifi was intermittent. The lounge is not disabled friendly, with an elevator which has no sides or back to the moving parts.



SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   15 November 2013

Review by : Steve Siauw (Japan)

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Recommended

Different from the better Changi Airport's Krisflyer Elite Gold/Silverkris lounges, this one in London is a little bit dirty with some leftovers, stains on the carpet, more limited choices of drinks, no proper meal offered, only some tiny tasteless sandwiches and crisps. It's also a lot smaller and much more noisy compared to those in Singapore.



SINGAPORE AIRLINES BUSINESS CLASS KRIS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   8 October 2013

Review by : J Joslin (New Zealand)

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Recommended

Travelling back to Auckland from Heathrow and after a tedious journey to the airport and then the bun fight getting through check- in and immigration etc, we were looking forward to getting in to the Business class lounge to relax and refresh ourselves before the long flight. No chance, the lounge was small, crowded, hot and rundown. The food was minimal consisting of packets of cheese, a few biscuits, some miserable looking sandwiches and the odd piece if tired fruit fruit. What a let down for a 5 Star airline. Extremely disappointing. Changi was better and so it should be as it is presumably their showplace lounge but not fabulous.



SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   16 September 2013

Review by : Paul Sagorski (USA)

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Recommended

Lounge was a bit dated however food was great. fantastic variety and very fresh. However did run a little low on portions once it became a bit crowded. Loved the Asian curry.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - HONG KONG INT'L AIRPORT

Date :   16 September 2013

Review by : Elizabeth Dossetor (Australia)

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Recommended

This lounge has no toilet - let alone a shower! It was also very warm. Having got off a long flight from Sydney I was most unhappy. The whole idea of flying business and having access to these lounges is to have an advantage over the rest of the travelers. Not having a toilet and shower is ridiculous! The lounge pleasant enough and service very good but food ordinary.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   8 July 2013

Review by : Sam James (Australia)

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Recommended

Used their Changi Airport lounge before heading to Sydney. Facility design is impressive but that's about all this lounge offers. Food are in substandard condition and beverages just as limited as the onboard offering. Too many people about and unsure if it was because I entered during peak times but it felt really cramped. Some tables still had leftover plates and drinks making it look shabby. This lounge does not have bathroom facilities and was told to walk couple hundred metres out of the lounge which I found incomprehensible. Lounge staff pretty much non existent other than at the reception area where they were rude and disgruntled. Very poor lounge to relax in and not worth lugging your bags into.



SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   30 May 2013

Review by : D Chin (Australia)

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Recommended

Silver Kris lounge in T3 - it is a beautiful room ruined by despicable customer service. There were at least five staff in the front desk and not one smiled or made anyone feel welcomed. I watch in astonishment when "elite" passengers were treated like passengers on a bus in a third world country. I don't know if anyone from Singapore airlines will see or read this but the staff on duty on the night of the 1st of May 2013 should really be reviewed especially a short haired Eurasian looking lady. Wished I caught her name but really Singapore airlines needs to lift their game here. When travellers are spending copious amount of money to fly with you, make us feel at least welcomed? Silver Kris lounge in T2 - I left T3 because of the overall lack of respect to customers. But what I found in T2, was the direct opposite. This is where everything came good. Staff were so polite and helpful. Goes to show that it does not matter how much you spend on perfecting facilities when you don't have the right people.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ADELAIDE AIRPORT

Date :   4 February 2013

Review by : M Bertram (Australia)

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Recommended

The lounge in Adelaide is quite small with no windows but it is only for Singapore Airlines passengers so it didn't really feel all that crowded despite being small. One major advantage is that, unlike all of the other lounges, it is after immigration and security checks so once you reach the lounge you can just relax. The food and beverage selection is small but sufficient and the toilets (there are 2) are clean.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 2/3, SINGAPORE CHANGI AIRPORT

Date :   4 February 2013

Review by : M Bertram (Australia)

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Recommended

Overall a clean and comfortable lounge (both in Terminal 2 and Terminal 3) with a good selection of food. There are no boarding announcements, however, so make sure to check your ticket for boarding times.



SINGAPORE AIRLINES KRISFLYER CLASS LOUNGE REVIEW  - T2/3 SINGAPORE AIRPORT

Date :   4 February 2013

Review by : Tim Griggs (Australia)

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Recommended

As a gold frequent flyer I was looking forward to relaxing in a lounge on the way back to Australia flying with Singapore Airlines. Given that Singapore Airlines is based at Changi I had high expectations of the lounge quality. However I was directed to the gold lounge that was very disappointing indeed. No service, cramped seating, flat beer, mangy sandwiches and no toilet! I think that Virgin should look for a better code share partner if this is the standard Singapore Airlines have to offer.



SINGAPORE AIRLINES BUSINESS CLASS (LE ANFORE )LOUNGE REVIEW  - ROME AIRPORT

Date :   29 October 2012

Review by : J Wilson (Australia)

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Recommended

This lounge was by the far the worst we have ever experienced. It was shabby, the staff were rude or just grunted. There were only two toilets, one of which was out of order and this was not even clean. The noise level with dishes being clanged and banged at the bar area was unbelievable. SIA need to engage in some serious conversations with Roma airport as the advertising states that "the Le Anfore Business Class Lounge offers a haven of peace from Rome Fiumicino Airport. Treat yourself to the VIP lifestyle!" - well it doesn't!



SINGAPORE AIRLINES STAR ALLIANCE GOLD LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   6 August 2012

Review by : Ken Howie (South Africa)

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Recommended

Very average lounge. Chairs reasonably comfortable, but no loungers. No toilets or showers in the lounge. Toilets down very quiet corridor which is worrying late at night. Good food and reasonable selection of drinks. Staff not particularly on the ball.



SINGAPORE AIRLINES BUSINESS CLASS (PRIORITY PASS)LOUNGE REVIEW  - BEIJING CAPITAL INT'L AIRPORT

Date :   26 July 2012

Review by : Terence Cunha (India)

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Recommended

One of the worst lounges I have ever been in. The staff were totally disinterested, the food was stale and minimal and the lounge area very small with tacky furniture. Avoid this lounge, its a lousy excuse for a lounge. I hope Priority Pass takes notice and stops ripping off customers in this way. Its totally not worth it.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 2, SINGAPORE CHANGI AIRPORT

Date :   25 January 2012

Review by : T King (Australia)

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Recommended

Very good lounge - lots of food on offer, though the selection did not change during my 8 hour stay. The seating was comfy and offering good privacy. The staff were very helpful and even when I walked in and out of the lounge regularly they did not raise a fuss and ask for a boarding pass. The toilets were clean with great showers that were well stocked. The wi-fi was easy to access.



SINGAPORE AIRLINES "GOLD" LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   25 January 2012

Review by : Y Ren (Australia)

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Recommended

It was really disappointing to access SQ Gold Lounge at Terminal 2 and Terminal 3. No shower facilities available in either lounges. It mainly affects Gold member who transit in Singapore. Gold members are not allowed to access business lounge, Singapore gold members do not usually need shower facilities at departure, only these poor transit Gold members. It is a big disappointment. After a long flight, a shower could make huge difference. Food and drink were limited, you don't want to drink a lot anyway because there is no toilet inside the lounge. You have to go outside and bring all your belongings and come back again. So it is another strategy to encourage you drink less and move on quickly. It is really not a lot of point to build up your SQ points, you get less and less for benefit.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   24 January 2012

Review by : S Fazl (Australia)

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Recommended

Lounge is small with very limited food and drink on offer. Not up to the standard of other carrier lounges in Sydney. The restrooms are also very small. I left to eat some overpriced airport food.



SINGAPORE AIRLINES BUSINESS CLASS SILVERKRIS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   23 January 2012

Review by : M Mejia (Philippines)

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Recommended

SilverKris business class lounge at Changi airport is quite spacious with excellent choice of food offerings. The bar had a good choice of wines and non alcoholic drinks. Good wifi although had a couple of attempts at logging in. Staff service only mediocre as they did not bother to see who was there and kept pestering everybody in the lounge (a total of less than 10 passengers) more than once about missing passengers on some SIA flights. The place was rather claustrophobic without windows and did not have the general airy feeling that was usual at Changi. For a short layover, I would just go to the lounge for the food and drinks but exit to enjoy the excellent airport that Changi is.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   23 January 2012

Review by : Ian Reed (UK)

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Recommended

Sitting here at 1500 hours wondering what happened to SIA's famed food/hospitality. There is one member of staff for the whole lounge serving drinks, topping up food (more later), clearing tables etc. The sum total of hot food available is a tureen of lukewarm leek and potato soup. That's it unless you like the one variety of sandwich available or scone and cream or microwave noodles. As for access it's a slog up the stairs or a ride in the service lift. Paint peeling off the radiator in the Gent's loos. Truly low grade compared with their rivals. I had more choice free of charge on the train coming down - bacon sandwiches, scrambled egg and smoked salmon for example.



SINGAPORE AIRLINES SILVERKRIS LOUNGE REVIEW  - T3 SINGAPORE AIRPORT

Date :   28 November 2011

Review by : C Barkei (Indonesia)

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Recommended

Excellent lounge in Singapore with plenty of room. Good food and wines on offer. Only available for Business passengers on C class tickets, not to Star Alliance Gold card holders. Krisflyer Gold card holders in economy must use the lounge next door. Seems a bit off to not allow a larger lounge and have *G use the facilities. I understand that the First Class lounge is currently being renovated and therefore F pax are also using this lounge.



SINGAPORE AIRLINES (STAR ALLIANCE) BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : Anthony Allen (Singapore)

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Recommended

Even as a solitaire member you don't get access to the first class lounge. The business class lounge is really busy on a Thursday evening waiting for the Singapore flight people had to stand. There is rubbish on the tables that does not seem to get cleared for hours. I don't know how much SIA pay for using this but it's too much.



SINGAPORE AIRLINES KRISFLYER CLASS LOUNGE REVIEW  - T2 / T3 SINGAPORE AIRPORT

Date :   22 October 2011

Review by : B Low (Australia)

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There is still a lack of shower facilities at both T3 and the newer T2 lounges, for Krisflyer and Star Alliance Gold Members (SATS lounge at T2 is no longer made available to SIA KFGold Members). As the toilet facilities are located just next to the lounges, additional plumbing costs and showers fittings would be at a bare minimum to sat the least - a real disappointment, when a shower during transit will be a refreshing welcome, between two long haul flights. Singapore Airlines are dropping their standards across the board. A real pity for a once premium carrier.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - T3 SINGAPORE AIRPORT

Date :   14 September 2011

 Review by : J Chew (Singapore)

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T3 Business Class Lounge - as usual, the staff at the front desk grimaced at all the guests walking in. I was there during breakfast time and the food was dry, overcooked. Would have been helpful if they had some fresh fruits - even some apples and bananas on a plate would be helpful. I had a quick bite, walked out of the lounge with the customer service staff staring at me. I walk no more than 10 steps out of the lounge, turn to go back in as I left my jacket and was stopped at the entrance with a very brusque, demanding "Boarding Pass please". Well, at least she said please but honestly? If I did not live in Singapore, I would never choose to take SQ as my first choice. Customer service is appalling unless you're a well dressed business man.



SINGAPORE AIRLINES KRISFLYER (STAR ALLIANCE GOLD) LOUNGE REVIEW  - T3, SINGAPORE AIRPORT

Date :   29 May 2011

 Review by : K Franklin (Australia)

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This lounge is disappointing and perhaps a reflection of how SIA views Star Alliance Gold fliers from other airlines - ie. poorly. The food service area is small with a limited selection of light meals. There are no toilets or showers in this lounge. So it is not a great place for a transit stop. In comparison the SATS lounge in T2 is a better lounge.



SINGAPORE AIRLINES SILVER KRIS FIRST CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   2 May 2011

 Review by : Grahame Morris (Australia)

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I prefer the old brown leather seats in the T2 lounge in Singapore - far more comfortable than the newer seats in the T3 lounge - especially if you have a longish layover. I see they are going to renovate the T2 lounge - I hope that they retain the old leather lounge chairs. I hope if they ever renovate the Sydney lounge that the keep the older brown leather chairs.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   14 February 2011

 Review by : D Clarkson (Australia)

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I would expect a lot more form Singapore Airlines. Sydney airport lounge is appalling considering the levels of service Singapore claim to offer their passengers. with 4 flights per day from Sydney - and at present two of these are A380 services. The size of the lounge, the seating, food and beverages all very average. I was very disappointed.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - DHAKA AIRPORT

Date :   14 December 2010

 Review by : Kim Fitzgerald (Australia)

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A bit of a journey to find this. Every drink ordered had to be matched to invitation card which was a bit of a farce as they did not keep them in any order. Whilst the decor wasn't special, the food and snacks on offer were very tasty. Restrooms nothing special.



SINGAPORE AIRLINES BUSINESS CLASS "STAR ALLIANCE" LOUNGE REVIEW  - ABU DHABI AIRPORT

Review by : Michael Schade

Date :   21 November 2010

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The ultimate horror lounge. I was there during peak hour at 11pm. It was so crowded that most had to eat/drink standing. Drink and food choice was reasonable, but the size does not match the demand.



SINGAPORE AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT : T3

Review by : S Wijesinha

Date :   20 November 2010

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Outstanding SIA Business Class Lounge in T3, with many separate sitting areas including one for catching a nap on a sofa. Staff gave me a blanket and pillow, and noted my seat number to ensure I didn't miss my flight! Wine and liquor selection somewhat limited. Food selection was excellent, with prompt removal of used plates and filling empty food trays. The shower stalls aren't as good as a few competitors, but other facilities in the restroom area are very good.



SINGAPORE AIRLINES FIRST CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT : T3

Review by : Peter O'Neil

Date :   10 August 2010

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Very quiet and beautifully lit made for a very relaxing wait. the dining and food was great, the bathrooms in the first class lounge were stocked full of great toiletries and fluffy towels. overall quite impressive I thought, especially after the dreadful 1st class lounge that they use in Terminal 1 at Dubai airport.





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