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Royal Jordanian Airlines Business Class Lounge customer reviews

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Customer Lounge Review scoring : Royal Jordanian Airlines
3.0 Star Rating: Good
6 reviews



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ROYAL JORDANIAN AIRLINES BUSINESS CLASS CROWN LOUNGE REVIEW  - AMMAN AIRPORT

Date :   15 November 2013

Review by : T McKenna (Australia)

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Lounge Cleanliness

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Recommended

I was equally appalled that after an overnight flight from Hong Kong with a technical stop in BKK to arrive to the $15US shower fee. Suffice to say I did not avail myself of this service which AS Oneworld Emerald I had never experienced before! And we have to go back the same way - this is not seamless and a misrepresentation of the oneworld equal access philosophy.



ROYAL JORDANIAN AIRLINES BUSINESS CLASS CROWN LOUNGE REVIEW  - AMMAN AIRPORT

Date :   8 July 2013

Review by : I Bavin (Australia)

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Recommended

I was looking forward to experiencing the new lounge and a shower to freshen up before my London flight. However despite being One World Platinum and traveling Crown Class when I requested a shower upon entering the New lounge at 0530 I was totally taken aback by the requested fee of US$15 to have a Shower! I think this is outrageous and wonder how Royal Jordanian Oneworld Members would feel if the other oneworld airlines started charging Royal Jordanian members a fee to have a shower in their lounges! The other disappointment was the very small toilet facility which looked as if it needed finishing off.



ROYAL JORDANIAN AIRLINES BUSINESS CLASS LOUNGE REVIEW  - AMMAN AIRPORT

Date :   30 May 2013

Review by : K Chye (UK)

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Lounge Cleanliness

Bar & Beverages

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Recommended

New Lounge at new airport. The lounge is located upstairs and is airy with views of the terminal shops downstairs. Food was disappointing - snacks and not much more. Good selection of soft-drinks. Didn't try the alcohol sections. Comfortable seating to pass a few hours in transit. Didn't see any shower facilities. Odd to see lots of airport staff using the lounge facilities!



ROYAL JORDANIAN AIRLINES BUSINESS CLASS LOUNGE REVIEW  - AMMAN AIRPORT

Date :   4 February 2013

Review by : M Bertram (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

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Recommended

Used this lounge on a Gulf Air flight. Overall a clean lounge with lots of seating and nice bathrooms but it did feel crowded at times. The selection of food on offer was quite good but not all that tasty. However, it was certainly an oasis after the craziness of the rest of the airport.



ROYAL JORDANIAN AIRLINES BUSINESS CLASS "CROWN" LOUNGE REVIEW  - AMMAN AIRPORT

Review by : I Dror

Date :   20 January 2009

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Amman Crown Lounge, despite an impressive investment in infrastructure, fails to deliver. Newly built (open for about 4 months at the time), large, and boasting high-end features such as bedrooms along with high-end features one can expect to find in a flagship lounge. We had a long transfer at AMM (originally scheduled for 12 hours, which ended out being 19 hours due to RJ technical problems), so were looking forward to a good lounge to make the wait less taxing. The first glitch occurred when staff at the counter attempted to deny us entry to the lounge saying that we should only come to the lounge 2-3hrs before our flight. When we pointed out to them the complete absurdity of this request, given that we were on transit between two RJ flights, and that this goes against the Oneworld regulations, the matter was settled. However, this was a poor welcome if we ever saw one. The so called bedrooms, are a paid service at $50 for the first four hours, then $20 per hour. Fair enough, though a bit pricey for a long stay (and a bit cheeky to price the first segment at 4 hours when they try to deny entry only 2 hours before the flight). We had a look at a room, which included a double bed, shower and a cupboard (some 25 sqm I would say). We went to confirm that we wanted the room (was traveling with my wife, pregnant of 6 months at the time) and were told that the rooms are considered single rooms, and under no circumstances can be let out to more than one person. Again, I stress that the room clearly had a double bed, but we failed to get anywhere with this, and were told that this is a clear order from “senior RJ management”. Why RJ went to the trouble of building and designing such rooms is questionable given this policy, but at least this should be clearly flagged on their website when they talk of this so that other couples do not plan to book this service and make alternative arrangements. The lounge offers quiet rooms, with some 6-7 armchairs in a relatively dark and quiet area adjacent to the bedrooms. However, we found these very uncomfortable to attempt to sleep on, and ended up leaving the lounge to a nearby hotel to get some sleep. In the morning, there was a nice yet modest buffet (cold items only). In the evening there were three hot dishes. None too appealing, but ok to snack if hungry. A separate, staffed bar in a separate corner, with less options that one finds in most other large lounges, but large enough to cover basic requests. Infrastructure impressive, and clearly RJ invested a lot in creating the lounge. However, it is a bad sign that only 4 months after opening, there are already issues with core features. For example, there are some 12 individual sofas with personalized TV screens and high-end headsets. When we tried to use them, we found the volume level unbearably loud. We tried another station. Same thing. When we asked the RJ staff we were told that all the TVs were like this, and there is nothing to be done except to hold the headsets some 50cm away from the ears. Personally, I find this pathetic, and a miserable design/execution of a key feature of a lounge. I could go on, but I think the message is clear - Amman Crown Lounge, despite an impressive investment in infrastructure, fails to deliver. My gut feeling is that with time, as the new furniture and excitement wears down, this will rapidly become a B-rated lounge at best.



ROYAL JORDANIAN AIRLINES BUSINESS CLASS LOUNGE REVIEW  - AMMAN AIRPORT

Review by : Martin Brown

Date :   29 June 2008

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By presenting my One World Sapphire card, I was given access to this lounge and the staff on reception very friendly. The lounge was too small for the amount of people present. At either end of the lounge were televisions, although it was very difficult to hear them over the noise of the people. The smoking section wasn't screened off and I could hear people complaining about the smoke in the non smoking areas. Drink in plentiful supply, including alcoholic, juices, tea etc and snacks were available, although these were mainly cakes, dates etc. It was surprising that, even though there were so many people, the lounge was tidy and plates and cups were cleared often. The staff clearing the plates were friendly, but the staff behind the bar area didn't seem as friendly, but they certainly weren't rude. It was certainly a retreat from the main terminal and as you get refreshments for 'free', to be honest, even though it was very full, I cannot complain and I did enjoy being there.






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