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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

BUSINESS CLASS - LOS ANGELES INT'L AIRPORT

User: K Boston

Date:   20 February 2008

The AA/QF lounge has been recently refurbished to include some large seats that seem to have given a rigid feeling to the lounge. You can't move them and it limits where you can sit with a group. Amenities remain basic. The flight we were on was six hours late and we got thrown out of the lounge in the wee hours of the morning, an hour before take-off, with the curt message: "The lounge is now closed. Please go to Gate 41". They had to clean it, I guess, but it's great to know that the lounge won't remain open when you need it most. First class lounge staff disappeared after midnight. At least the self-help alcohol remained whereas the pay bar in the business class lounge closed. Shower fittings in the disability cubicle were broken and it was very difficult to get the water cooler than hot.

BUSINESS CLASS - SYDNEY AIRPORT

User: J Broome

Date:   20 February 2008

Flying Cathay Pacific to HKG, who have use of the Qantas lounge at Sydney. Night flight so trying to relax after a long day. Its the second time I've used the lounge and each time was similar. The floor needed more than a good vacuum. It looks as if its maintained last thing (at night) only or at best has a 'quick run over' at other times. I cannot relax in a dirty area. Not a nice place, the food is just OK but is small in available quantity and so runs out quickly, so time your visit to the counter well. Internet access is well behind Cathay standards. Qantas staff at the entrance were nice but let down by the catering area staff who may have suffered from a long day.

FIRST CLASS - SYDNEY AIRPORT

User: Mark Dorrell

Date:   21 January 2008

Was looking forward to experiencing the new First Class Lounge. I found it quite difficult to locate the entrance. I found the reception somewhat overbearing and formal - I was asked if it was my first visit and having said yes was then ushered straight into the dining area - it would have been nice to have been asked if I would like to be shown round or have the facilities outlined etc. However I wanted some lunch and had a great view of the Sydney skyline and runway. Service was excellent and friendly - though only 3 of us dining. Extensive menu on offer and my light lunch was fine - not amazing though. Lounge was spacious and light. There was an equally condescending Receptionist at the Spa there who informed me that treatments were only available to full fare First Class Qantas passengers - so when is an Alliance not an Alliance ? I was booked on a full fare American codeshare. I was not impressed with her tone and manner. The business facilities were excellent and other staff I encountered were more welcoming. I enjoyed my time there but found it all a bit corporate and soulless.

BUSINESS CLASS - TOKYO NARITA AIRPORT

User: Alexander Simons

Date:   14 January 2008

Used the Tokyo Narita Qantas Business lounge before my flight from Tokyo to Sydney. Overall a good Qantas lounge with good amenities and many many internet stations. I requested a shower room before my flight, to be told they were all busy. I went to check and there was one free. I went and told them it was available and could they please have it cleaned so i could use it. They gave me a beeper and after about 10 minutes told me the shower room was ready. I went into the room and it hadnt been cleaned at all! I eventually asked the cleaner for a fresh towel and shower mat as time was running out before the flight. This experience would never happen at lounges i have used before in Bangkok, Singapore and London Heathrow. There was also a fairly poor selection of snacks in my opinion.

AMERICAN AIRLINES ADMIRALS CLUB - LOS ANGELES AIRPORT (T4)

User: Alexander Simons

Date:   14 January 2008

Visited the lounge on my flight back to Australia. This is signposted as the American Airlines Admirals club, however is shared with Qantas. As a Qantas Club member you receive drink vouchers at the bar. (as they are not free) You also have to purchase food (other than some cookies or pretzels) The lounge is fairly clean and has fairly sophisticated furniture and fairly spacious. There are internet stations in the far corner of the lounge however you need to be a American Airlines Admirals Club member to have complimentary access to Wi-Fi for your laptop. Bathrooms fairly clean. Front desk attendants very friendly and welcoming.

FIRST CLASS - BRISBANE INTL AIRPORT

User: Simon Prendergast

Date:   19 October 2007

Lounge is quite small and gets very crowded before the LAX flight departs and only has one computer with internet access. Food and beverage is not bad but could be better. Its a shame that Qantas has renovated the SYD and MEL lounges but not Brisbane as it does get used by a great number of people.

Staff were friendly enough but nothing special. Overall a pretty disappointing lounge for what is supposed to be a major focus airport for Qantas.

FIRST CLASS - SYDNEY AIRPORT

User: Chris Davies

Date:   19 October 2007

The new lounge is an architecture wonder and very spacious. Despite numerous Qantas staff, service was slow. Self serve food was limited: e.g. mediterranean vegetable focacias. No self serve drinks, which was OK but with only one barman, a queue formed. Veuve Cliquot champagne was delicious. Dining room menu looked great, but who has the time to wait?

You would need a couple of hours in the lounge prior to boarding to enjoy what it has to offer. I don't know about other 1st class travellers, but I typically do not check-in more than 2 hours before a flight. With security screening, immigration, etc. and gate closure 15 mins before flight, this leaves little time to spend in the lounge.

FIRST CLASS - SINGAPORE CHANGI AIRPORT

User: L Preo

Date:   17 October 2007

Adequate, quiet but enclosed and gloomy. This is the BA/QF lounge, which we've always found conveniently located. The food is cardboard and the drinks limited. Usually transiting at some ungodly hour so just want somewhere to freshen up.

Less crowded than the SIA First lounge so that's a plus but the seats are uncomfortable. Beverages limited. Pleasant but nothing to write home about in comparison with CX First lounge in HK or Qantas new First lounge in Sydney.

FIRST CLASS - SYDNEY AIRPORT

User: L Preo

Date:   15 October 2007

This has to be one of the best lounges ever. Well done Qantas. We sat down for a quick meal and glass of wine before embarking on a holiday where we'd be visiting 12 different airports. The food was freshly cooked with a good selection of wine. Served with a smile.

Seats comfortable, internet and business facilities good. Now, if only Qantas could get its inflight quality (variable service, passable seats that don't work in First and tired cabins) half as good.

BUSINESS CLASS - SINGAPORE AIRPORT

User: L DUNN

Date:   14 March 2007

This lounge is big, to give the other poster his due, but that's about all it's got going for it IMHO. There is the most minimal amount of boring and cheap food available, the soft drinks are almost non-existent (apart from a post mix machine that is very weak on flavour) and you are not allowed to store your carry on luggage there while you wander around the airport - a service that I treasure and one of the reasons I use lounges. I know, security, but it it's gone through the 3 or 4 check that are now mandatory I don't see the problem. When Singapore airport has free wifi everywhere; there are clean facilities and great cheap food and drinks, why else would you both to trek all the way to the Qantas lounge which is - as the previous poster said - a long way from shops and check in areas.

BUSINESS CLASS - HONOLULU AIRPORT

User: ALEXANDER SIMONS

Date:   14 February 2007

Lounge is shared with American Airlines Admirals Club. Is located a 2 minute walk from the main terminal. You take the elevator up one floor from the main level or can walk up a set of stairs if feeling energetic.

The lounge is smallish in size (not tiny) and has a fair selection of food, beverages, alcohol, complimentary internet access etc. Service from front desk staff is very good too. Were able to check in at the lounge as we were in transit from an inter-island flight and had checked our bags through from Maui.