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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Qantas Airways First Class and Qantas Business Class Lounge customer reviews



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QANTAS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - TOKYO NARITA AIRPORT

Review by : Alan Wan

Date :   17 January 2010

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Lounge Cleanliness

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I was an Air New Zealand Business Class ticket holder and I was surprised the plane did not depart from T1 like most Star Alliance flights but discovered ANZ code share with JAL hence T2. Anyway I arrived from T1 on the inter terminal shuttle and asked at the transfer desk which lounge I could use and I was directed to the Qantas business lounge. I had a shower and used the internet stations. The choice of food was okay - nothing specatular. For a 30 minute use the lounge did the job well.



QANTAS FIRST CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT

Review by : A Donnellan

Date :   4 December 2009

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I have written before extolling the virtues of this lounge and there are none better. Have just finished a delicious breakfast of eggs benedict with smoked trout, two of the best lattes I have ever tasted and fresh OJ. The staff here are warm, friendly and helpful. It is the best way to start a 14 hour flight to the US.



QANTAS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT (DOMESTIC)

Review by : J Andrews

Date :   10 November 2009

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To be honest, the QF domestic Business class lounge is not much different from the QF Club. Aside from fewer people, and prettier light fittings, almost everything else is the same. The so-called Neil Perry signature food selection amounts to little more than a plate full of fancy party pies. The obligatorily QF Club carrot and celery sticks also adorned the Business class lounge buffet too. I visited the lounge mid-morning, and it certainly could have done with a good vacuum clean. Also noted that the tiles in the male toilets had been stripped off, revealing the besa-brick construction (very attractive!).



QANTAS BUSINESS CLASS "SAKURA" LOUNGE CUSTOMER REVIEW  - SAN FRANCISCO AIRPORT

Review by : Jim Henderson

Date :   10 November 2009

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Qantas use the JAL Business class lounge at SFO as they do not have their own. As there are no JAL flights departing concurrently with the Qantas flight, it is exclusively used by Qantas passengers. The lounge is designed with Japanese passengers in mind, seats are small and lined in a row not in way that allows groups to sit and face each other. There are a limited range of snacks but plenty to choose from in the fridge. Bathrooms are clean but no shower facilities. Wifi is the standard T-mobile paid service.



QANTAS FIRST CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT

Review by : E Hochstatter

Date :   7 October 2009

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I think this is the case where the hype is better than the reality. Whilst the Qantas First Class lounge in Sydney is very nice with its openness and design, the lack of attention to detail lets it down. The first impression upon entering the main lounge - a dirty floor going up the escalator to the top floor. Toilets - not only was the floor filthy beyond belief but two out of the four toilet stalls were either not flushed or had excrement in them. When I informed reception of this they told me that they just had a lot of flights leaving. Is this suppose to be an excuse? If they knew this, then someone should have been right on it. Nearly half of the computers did not work. One had a virus warning flashing on the screen! The restaurant had an excellent selection of food, which was tasty and made to order. The wine selection was the best I have seen. Also, the spa centre was brilliant! I had the best face and neck massage that I can recall. Although my wife was less impressed with her manicure. Overall, this is a very good lounge but is let down by a lack of attention to detail.



QANTAS FIRST CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT

Review by : Bill Atkin

Date :   7 September 2009

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Friendly and enthusiastic staff, good service, clean and well maintained and plenty of space. Good food choices - all in all a sense of really being appreciated.



QANTAS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LOS ANGELES AIRPORT

Review by : Garth Freeman

Date :   9 June 2009

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What a surprise compared to the hideous Admirals Club in Terminal 4. Hot meals (chilli con carne, chicken stir fry etc with rice and noodles), choice of 3 beers, good red and white wines and spirits bar. Plenty of PC's to catch up with emails, courteous, attentive staff. Great shower rooms although the water outlets need replacement. Plenty of space in a quiet relaxing environment. Can get a little crowded when 2 hours from 4 flights departing. Overall, especially in terms of lounges in the US, very good.



QANTAS FIRST CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT

Review by : T Newman

Date :   1 June 2009

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The ambience is active but quiet. From the telephone call the day before asking us what time we would be arriving so the kurbside porter could help us with our luggage to the boarding of the plane, all needs were met. My partner was wished a Happy Birthday from every staff member who met us, at check in, at the Lounge entrance and after our meal in the Lounge restaurant, where my partner was presented with a small birthday platter of fruit. All this occurred by a mere mention of the event during my telephone conversation the day before.



QANTAS BUSINESS CLASS QANTAS CLUB LOUNGE CUSTOMER REVIEW  - SINGAPORE CHANGI AIRPORT

Review by : A Mitchell

Date :   28 February 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

This lounge is immaculately maintained - as was stated previously can become somewhat irritating as they will pounce on a finished glass of drink or cleared plate - can't really complain though. The catering is slightly above basic with some hot foods and soups and the usual au dourves, biscuits, cheeses and anti pesto. There is no bar but rather a self serve fridge, as in Melbourne and Sydney international business lounges and a few post-mixes dotted around the lounge. The wine-bar area and the open round tabled seating area near the main food area are great for socialising, while the darker quite areas are adequate but the lounges are not as comfortable as they appear. Plus the big floor to ceiling windows which run around the far side of the lounge are great to watch the goings on of the terminal below. The showers are incredible, probably the best I've seen in a non first lounge. On the downside the lounge, as with QF/BA First, Thai, United Lounges, a fair walk from the QF/BA gates and up a set of escalators and very hard to find. But it handles to steady flow of numbers very well and never feels full despite the time of day.



QANTAS FIRST CLASS LOUNGE CUSTOMER REVIEW  - SYDNEY AIRPORT

Review by : A Donnellan

Date :   7 February 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

The staff were attentive and friendly. As there is no airside pharmacy in Sydney international a staff member actually took my script, had it filled at a pharmacy in another part of the airport had it cleared by security and delivered to my table. Now that's service! The menu is the restaurant is short, sharp, simple and of excellent quality. The facilities are great, I like that you can choose to use either Mac or PC in this lounge. They have a very nice day spa, hard to get into but when you do very much worth the effort. The bathrooms are not that great, but you really are not there to spend too much time in there. It's wonderfully spacious with plenty of places to sit. The only annoying factor was the number of children in the lounge. All in all a great place. This lounge is the only reason that I will continue to use Qantas, it's a great benefit for platinum frequent flyers- Qantas inflight service could learn a lot from this lounge.



QANTAS CLUB BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Review by : J Roggeveen

Date :   7 February 2009

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Internet / Wifi

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Sydney business lounge very spacious with nice views. Food quality good, hot food offering of soup and meat pies a little disappointing but cold meats cheese were of a high standard and bread was fresh. Lounge feels too modern, could do with some nice artwork to enliven the space. Nice light fixtures particularly at the large communal style wine bar. Plenty of room to relax and find privacy if needed. Nice mix of seating arrangements. Nice showers. Overall a pleasant pre flight experience.



QANTAS CLUB LOUNGE REVIEW  - PERTH INT'L AIRPORT

Review by : B Stewart

Date :   5 January 2009

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The renovated Qantas Club at Perth International is a vast improvement over the old one. It's looks and feels like the other Mark Newson designed Qantas lounges with the seemingly larger space punctuated with different areas serving different purposes. The toilet and shower facilities are also much improved while the food and drink on offer has not changed since the old days. The only major gripe would be the extremely warm temperature of the lounge which was acknowledged by the receptionist as being problematic.






 
Earlier reviews have been archived   (prior to the date of last comment above).




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