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Priority Pass First and Business Class Lounge customer reviews

 
   
 

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Customer Lounge Review scoring : Priority Pass
2.5 Star Rating: Poor
28 reviews

 



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PRIORITY PASS LOUNGE REVIEW  - CALGARY AIRPORT

Date :   8 July 2013

Review by : P Buse (Canada)

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Recommended

We have been members in good standing for 2 years with the Priority Pass Program. When we entered the Priority Pass Lounge at Calgary we were expecting a hello, how are you, Welcome to Priority Pass Lounge. Instead the young woman challenged us and made us feel like we were “sneaking in. There was no Hello, No Greeting, instead the staff barked at us and said, “Do you have A West Jet or KLM boarding pass?” We were insulted and feel that other customers may also be treated in this manner.



PRIORITY PASS "AMBASSADOR" CUSTOMER REVIEW  - T2, SINGAPORE CHANGI AIRPORT

Date :   30 May 2013

Review by : K O'Connor (Singapore)

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Recommended

I visited this lounge at 10:45am and got to see the breakfast and lunch choices and was very disappointed. Any food court in Singapore would provide better quality and choice for $5. The breakfast hot dishes were hard boiled eggs, hash browns and chicken hot dog sausages. At 11:00am the eggs and hash browns were replaced with rice and a cabbage and bean mix, the hot dog sausages remained. There was some fruit salad from a can, the orange juice was cordial. Alcoholic drinks were not free. Basically you would be better off saving the entry fee and using the money for a decent meal in one of the many eateries in the terminal. Changi is a fantastic airport and the facilities outside the lounge are better than those inside. The TVs are bigger and the chairs more comfortable in the public areas, WIFI is free. I have a Priority Pass with unlimited lounge visits and I wouldn't bother going in again even though it wouldn't cost me anything. PP holders can access the Green Market lounge in the same terminal which does a nice Japanese lunch.



PRIORITY PASS "AMBASSADOR" CUSTOMER REVIEW  - T3, SINGAPORE CHANGI AIRPORT

Date :   5 April 2013

Review by : Mike Lee (Singapore)

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Recommended

Visited the Ambassador Lounge at Changi Airport T3. To say the least, it was a huge disappointment. Cramped seats, some of the seats/resting places were located in nooks & corners unlike the Priority Pass Lounge at Terminal 2. But that was in 2012. It was big, spacious and it did not have that cooped up feeling. Food was also lousy as compared to the T2 lounge. Beer & wines need to be purchased as compared to the T2 lounge. All in all, it is Spartan in amenities and adjust your expectations downwards.



PRIORITY PASS LOUNGE REVIEW  - LIVINGSTON AIRPORT

Date :   20 March 2013

Review by : K Pahkim (USA)

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Recommended

We used our Priority Pass card here as we were flying SAA and they had no lounge. This is by far one of the most tragic of facilities we visited - it may have been excellent about 20 years ago but it seems like a place that time has forgotten. Old, dirty couches and insufficient seating. Snacks in bowls (chips, popcorn and nuts) and some sandwiches on a tray. The place got so full that people had to leave or move furniture just to get to the single restrooms. It probably did not help that both SAA and British Airways had their flights within 20 minutes of each other! No Wifi and while employees were all smiles, they didn't add much except to check us in and guard the door.



PRIORITY PASS "SERVISAIR" CUSTOMER REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   19 February 2013

Review by : Chris Whiddon (UK)

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Recommended

Refused entry as per book guests given priority over Priority Pass (Platinum Amex) members, very poor attitude from staff , have had this before but they obviously oversell this lounge at the expense of scheme members. No 1 lounge round the corner far better ( also Priority Pass).



PRIORITY PASS "NO. 1 LOUNGE" CUSTOMER REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   18 January 2013

Review by : P Milligan (USA)

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Recommended

Can't say as I was refused access via a rather nasty little sign stating No walk ins before 7pm! Never seen that in the terms and conditions nor any requirement to pre book.



PRIORITY PASS "IASS EXECUTIVE LOUNGE" REVIEW  - TOKYO NARITA AIRPORT

Date :   1 January 2013

Review by : Donna Prior (Australia)

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Recommended

Really terrible. I paid $58 for my son and I to enter lounge. No food, no bathroom, no showers, no tv working, no drinks other than poor coffee, water and juice. Uncomfortable seats. Worse than sitting at the lounge near the gate. This lounge was the biggest rip off of my life. Priority pass you should be ashamed.



PRIORITY PASS "AMBASSADOR TRANSIT" LOUNGE REVIEW  - T3, SINGAPORE CHANGI AIRPORT

Date :   8 November 2012

Review by : T Patrick (Hong Kong)

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Recommended

Hard to find, near butterfly garden. Includes hotel and showers. Nice staff on door. Was politely informed that all alcohol is to be bought, about USD8 per can of beer! Cheaper at cafe outside! Food wasn't up to much either, a few hot plates and a bowl of apples. No cans, just a cheap soda machine. Ice has to asked for. Not even a pack of peanuts. Really not worth the entrance I paid for my friend to enter.



PRIORITY PASS SERVISAIR LOUNGE REVIEW  - GATE 26, AMSTERDAM SCHIPHOL AIRPORT

Date :   5 September 2012

Review by : M Murray (UK)

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Recommended

Quiet and relatively comfortable. Free wifi is just the Schiphol-wide wifi that kicks you off after 30 minutes and is limited to 1 hour per day - the sign-in won't work if you have services running on your computer that communicate on non-standard ports, eg. mail clients or spotify. The food is very basic - cheese puffs, cocktail biscuits, cup-a-soup and cake. The bar selection is much wider; they do two different beers on draught and several different wines. They also have a soda fountain and a decent water selection, as well as a self-service hot drinks machine. Whether it makes sense to access the lounge with Priority Pass depends on how busy the airport is. If it is very busy, it is nice to have somewhere quiet to sit and charge a laptop. If it is quiet, then you're probably better to spend your $30 entrance fee at the bistro and make use of the relaxation area in wing F.



PRIORITY PASS LOUNGE REVIEW  - GENOA AIRPORT

Date :   28 February 2012

Review by : M Mclean (Canada)

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Recommended

This was my first experience with my Priority Pass and I have to say I was very disappointed. Although this is a very small Airport the lounge was no more than a few couches and a magazine or two, no Internet Access was available and the snacks were crackers or cookies in a package along with soda and water. This was all you received for $27 per person! I let Priority Pass know as soon as I arrived home and their response was sorry. In reading some other reviews it seems there are no standard levels of service with the lounges although they all charge the same price for access. I am sure there are some very nice lounges to offset the ones like I experienced, perhaps a rating system would help prevent someone from experiencing what I did.



PRIORITY PASS "LOTUS LOUNGE" REVIEW  - COLOMBO AIRPORT

Date :   28 November 2011

Review by : Simon Maguire (UAE)

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Recommended

We arrived at the 24hr Lounge at 1.30am and even though the front desk was attended the lights in the lounge were all off. There was a small cheese selection and stale pakora snacks that had obviously been sitting out for a while. An attendant changed the food over to a breakfast selection, which my wife tried. Beans, Mushrooms, tomatoes etc all freezing cold - very strange. The alcoholic drink selection was ok, although when I got a coffee from the machine it tasted very odd - bad milk maybe?. The bathrooms were clean, one shower room which I didn't use and there were 4 computer terminals and strong wifi signal. This lounge is used by Singapore Airlines First class and Qatar Business class. I would be very unhappy if I had paid so much and this was the offering.



PRIORITY PASS "OASIS LOUNGE" CUSTOMER REVIEW  - NEW YORK JFK AIRPORT

Date :   23 May 2011

Review by : L Rainard (USA)

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It looked a little worn but the wifi worked well, there was a good selection of drinks and staff provided nice selection of appetizers. Between the ability to escape the airport crowds and the access to free wifi I was content with The Oasisn.



PRIORITY PASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT, T3

Date :   4 May 2011

Review by : Nigel Smethers (UK)

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My first experience of a lounge with Priority Pass. Disappointing. The atmosphere was just slightly above waiting at departure gate. Looked tired, minimal refreshments. The wifi was fine though.



PRIORITY PASS AIRPORT CLUB LOUNGE REVIEW  - BERLIN TEGEL AIRPORT

Date :   2 May 2011

Review by : Soeren Krumrey (Australia)

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As many of those non-airline branded Priority Pass lounges, pretty poor. Stained carpets, really small and no free Wifi or even computers for use. Very limited selection of snacks, asked for soft drinks but was told there are none. Strange as you could get almost any type of alcohol you could think of. No bathrooms so you Need to use the (dodgy) Public ones.



PRIORITY PASS ELLI-BEINHORN LOUNGE REVIEW  - STUTTGART AIRPORT

Date :   2 May 2011

Review by : Soren Krumrey (Australia)

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As many of the lounges you that you can use with the Priority pass card, this is far below what you get in one of the real airline lounges. Actually, this must be one of the worst lounges I've ever been: There's no staff so you need to obtain an access code fir the door. Instructions to the desk are actually incorrect on the PP website, the ground service desk has moved to Terminal 3. Lounge itself is extremely underwhelming, hardly any food apart from some chips and the likes, booze they have selected the cheapest of the cheapest brands around. Interior has the charm of a dentist's waiting room and there is no free Wifi available. As there is no staff, you get dozens of self- printed signs on the walls telling you to clean up and not to do this or that, very German. Avoid were possible!



PRIORITY PASS DINERS CLUB LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Date :   27 January 2011

Review by : D Whalley (UK)

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Dreary dark lounge with a very limited range of snacks. Facilities not what one expects from an airport lounge. Lounge quiet empty (no wonder). I was sorry I wasted time finding the place. The plus is that it is quieter than in the airport; at least it was possible to sit quietly prior to boarding. No toilets or washroom inside the lounge. Lots of staff, but little for them to do since there were few passengers in the lounge. Most staff looked bored and who can blame them.



PRIORITY PASS DINERS CLUB LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Date :   10 January 2011

Review by : Anders Pedersen (Denmark)

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Three Lounges named Louis Tavern CIP in share with Priority Pass. Provide a maximum 2 hours stay for Diners Club members (who only just recently got access to these lounges). None of the lounges have toilets or shower. Two of the 3 are very small and cramped. Clean. Food snacks OK, but very industrial. Staff friendly. Chairs are too soft and very low - once seated hard to raise. Difficult to orientate yourself in the airport (even after 6 visits hard to find where to go for check in counter as they each are separated for certain airlines).



PRIORITY PASS CEDAR LOUNGE REVIEW  - BEIRUT AIRPORT

Review by : Simon Maguire

Date :   29 August 2010

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The only lounge available at BEY airport. As well as being the lounge for MEA it is used by the likes of Emirates and Qatar etc. The lounge is split into different areas with a nice smoking area and a children's area equipped with playstations etc. Fully stocked bar, but the food was a let down - only a small selection of sandwiches and pastries available. Toilets were clean and usable. A business centre and wifi in the lounge.



PRIORITY PASS "ORYX LOUNGE" REVIEW  - DOHA AIRPORT

Review by : Simon Maguire

Date :   15 August 2010

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The lounge was very busy on this evening with many flights leaving. The facilities are pretty good with about 8 terminals for the internet. The bathroom is clean with shower facilities available. The let down here is the food and drink area, there are only ever two types of sandwiches available. Both were stale on this visit, there was also lentil soup available which I didn't try. There are no other hot food options - alcohol is available, but you must ask the attendant for it, presumably to stop people taking advantage.



PRIORITY PASS "BGS" LOUNGE REVIEW  - BEIJING CAPITAL INT'L AIRPORT

Review by : Simon Maguire

Date :   15 August 2010

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We chose this lounge because the Air China Lounge was supposed to close at midnight and our flight was not until 2. The agent was trying to tell us that Air China was the service provider for our flight so their lounge was open for us, but language barrier prevented us from realising this until after. Lounge itself looked quite nice and comfy. The toilets were clean and there was a very well equipped shower facility, which my wife tried to use but there was no hot water! A business centre available with internet terminals. The big let down was the food and drink selection. Only alcohol available was wine, beer, vodka or tequila - packaged sandwiches which were two days past there best before date, some Koka noodles and a stale piece of bread. Very poor for a business lounge. The attendant was eager to get rid of us and told us 45 mins before the flight that the flight was boarding, even though it didn't show as boarding on the screens. For the second half of our visit the night duty cleaning staff worked around us preparing for the morning rush!



PRIORITY PASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Review by : Mun Kwong

Date :   19 January 2010

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There is no dedicated Priority Pass lounge at Narita airport. Priority Pass shares the Korean Airline business lounge. The customer representative at the front desk is courteous. Food selection is average. There is no cooked food. Just pastries, biscuits, nuts, and a selection of cold and hot beverages. Beer is available. There is no dedicated toilet nor showers. Lounge is quite comfortable with TV and wifi access.





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