PLAZA PREMIUM TRANSBORDER LOUNGE CUSTOMER REVIEW  - T1, TORONTO PEARSON INTERNATIONAL AIRPORT

Date :   25 April 2013

Review by : G Chapman (Canada)

This lounge is starting to become popular so fewer and fewer seats available. Staff very gracious in welcoming you. There is a fairly good selection of food available, type depending on the time of day. Nice to have an espresso machine. Staff circulate removing used dishes and glasses. Only complaint is that there is only Toronto daily newspapers, Westjet inflight magazine (and they don't use that terminal) and commercial magazines promoting condos for sale in Toronto.

PLAZA PREMIUM LOUNGE CUSTOMER REVIEW  - LCCT, KUALA LUMPUR INTERNATIONAL AIRPORT

Date :   18 January 2013

Review by : S Teh (Australia)

The lounge was nice and being very early in the morning, only a few sleepy travellers. We suggest the inclusion of recliners instead of just armchairs. Also, the there was some litter on the tables which staff didn't clean at all even though there were only 2 passengers in there when we arrived. Some of the food was tasty but the boiled eggs looked like they'd been boiled for a couple of hours and left out. Not many varieties of food but we still happy at what was on offer. Good selection of chilled drinks. There's also a hot beverage machine. Internet was fast. Washroom was clean. Pretty much sound proofed from the very busy terminal.

PLAZA PREMIUM LOUNGE CUSTOMER REVIEW  - T3 TORONTO PEARSON AIRPORT (Domestic)

Review by : Harold Ritzer (Canada)

Date :   29 May 2011

Wanted a shower, but told by agent the lounge does not offer any. Hot dinner buffet, salads, an espresso machine, alcoholic and non alcoholic drinks, snacks, and nice sitting room. The lounge looked brand new, and at same level, if not above, that of Maple Leaf Lounge in terminal 1 domestic. Bathroom was small, but clean. Considering the food and drinks I got, it was worth the small fee.

PLAZA PREMIUM LOUNGE CUSTOMER REVIEW  - VANCOUVER INTL AIRPORT

Review by : I Smith (Canada)

Date :   4 May 2011

This lounge does not meet the standards you'd normally expect in an airline business class lounge. It is small and people had difficulty finding seats on both our visits to this lounge. The food and drink available clearly indicate that the lounge operator is spending as little money as possible. Noodles, spaghetti, something that looks like meat, all look unappetizing. Chips and peanuts are soft and stale. Sandwiches are absolutely pitiful. When I arrived there was about a glass of white wine left in the single wine bottle available. Nearly two hours later, the bottle remained empty and was not replaced. After using this lounge twice, I'd recommend fellow travellers to simply make use of the very comfortable seating areas throughout the international terminal, for free. I'd only recommend this lounge to travellers who may be in transit and need some quiet sleep - the only saving grace of this lounge is a couple of small rooms containing a reclining chair where one can get some quiet rest for a couple of hours.

PREMIUM PLAZA LOUNGE CUSTOMER REVIEW  - TORONTO AIRPORT

Review by : Alan Wan (UK)

Date :   4 May 2011

Paid $40 canadian inc tax for 3 hour use. It is not the best lounge but not the worst. we had a 4 hour stopover and think it was worth every penny we had a shower which was not luxurious but adequate and figured the food provided was better than what was on offer on sale in the terminal. There was wine, spirits and beer available and included in the price but I did not indulge but I did eat some of the food, including a chicken curry, beef stew and pasta. Internet was free including printing. If you have over 2 hours to kill I would recommend this lounge.

PLAZA PREMIUM BUSINESS CLASS LOUNGE CUSTOMER REVIEW  -  KUALA LUMPUR KLIA AIRPORT

Review by L Eames

Date :   18 March 2009

The Plaza lounge is basic. It is small, two 747s leaving at the same time would fill it. The furniture is grubby and the food choice poor (a rice dish, a curry, egg sandwiches, a veg dish and some peanuts). I asked for a glass of wine and was told I would have to pay for it. There is beer. With the possible exception of Trivandrum in Kerela, this is the worst business class lounge I have come across. Although we had Malaysia Airlines tickets and were flying Malaysia Airlines, because we were on a KLM booking, we were sent to this terrible lounge.