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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

BUSINESS CLASS LOUNGE : VIENNA AIRPORT

User: Tim Foran

Date:   15 April 2008

Uncomfortable and inadequate number of seats. No couches to stretch out on. No showers. Single toilet for all passengers. Certainly not at all suitable for long distance layovers. Loud and noisy. Barely more comfortable than the main part of the airport itself. Does not add to Austrian's credibility.

BUSINESS CLASS SENATOR LOUNGE (PIER C) : VIENNA AIRPORT

User: M Rapp

Date:   11 April 2008

Not the biggest lounge and it gets quite busy. Nevertheless, very trendy and airy design. Stylish bar area with plenty of drinks and a small, but high-quality selection of food. The Do&Co mousse au chocolat is worth a detour to this lounge! Llimited toilet facilities which force you to queue. No public PC available, but wireless internet if you've got your own PC with you.

BUSINESS CLASS SENATOR LOUNGE : VIENNA AIRPORT

User: S Wilson

Date:   11th November 2007

Besides the lift only access, which can be slow if a lot of people are trying to access at once, this lounge was disappointing in size and amenities for the flagship lounge. It is adequate for short haul European trips, but woefully inadequate for those on long haul journeys, or transiting Vienna (which I was doing). Having arrived from PEK, I was hoping to get a shower, change and freshen up - especially since my connecting flight had been delayed an hour. No shower, one toilet cubicle in the men's (which means queuing when busy) for starters. Seating was hard to come by initially as it was packed, and less suited for relaxing than sitting at a table to do work. Free internet access on wifi, and staff friendly enough, but besides that it was the one thing that spoilt my Austrian experience. This lounge needs expanding, significantly - with larger more comfortable chairs, larger bathrooms with showers, and an improved food selection (which given the food onboard Austrian airlines shouldn't be difficult).

BUSINESS CLASS LOUNGE  : MOSCOW DOMODEDOVO AIRPORT

User: N FORTUNA

Date of use:   7th June 2007

Airy, great view airside, some nicely presented hot food (choice of two soups, three mains and two sides). Full range of alcoholic beverages, though few soft drinks available. Espresso machine.

No Wifi, only two internet terminals. Reading material in Russian, not much in English (or German). Glass tables not good - hard to see them and frequently bumped into them. Only two toilet cubicles - male and female/disabled.

BUSINESS CLASS LOUNGE  : VIENNA AIRPORT

User: J PHILLIPS

Date of use:   6 January 2007

Lounge at Vienna is reminiscent of a Costa Coffee shop at a motorway service station.  Very poor selection of nibbles available and themed contemporary seating which was only comfortable for a brief visit. Washroom facilities clean but basic and very old fashioned.