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Air New Zealand Business Class Lounge customer reviews

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Air New Zealand
3.0 Star Rating: Fair
63 reviews

 



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AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   19 November 2014

Review by : J Lauterbach (USA)

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Recommended

Overall quite disappointing. The place is crowded, dirty (trash on the floor, seats are dirty, dirty glasses and plates on many tables). The food selection is good if they have any (some offerings have been empty of 30 min now). No clean gasses for soda etc. Looks like they are trying to cut cost wherever possible. Wifi is incredibly slow.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :  5 October 2014

Review by : J Harris (Australia)

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Recommended

The furniture is very worn but there are spaces to go to get away from the noise down one end. The toilets have a questionable aroma though and need an update with their chipped toilet seats. Food and drink selection is fairly basic but there is usually something to fill a snack gap before the flight. My favourite is the hotdog stand. Cleaning staff are diligent and clear dishes. It's better than sitting on a plastic chair at the gate.



AIR NEW ZEALAND KORU CLUB LOUNGE REVIEW  - VARIOUS DOMESTIC & INTL AIRPORTS

Date :  5 October 2014

Review by : R Conibrium (New Zealand)

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Recommended

I fly all the time and have been a Koru Club member for years. Things have deteriorated to the point where I feel compelled to write this review. I can only assume that there has been some serious cost cutting going on air Air NZ as the food served seems to mostly consist of whatever is cheap. It is rarely tasty or nutritious. Then theres the actual state of the lounges - they're increasingly threadbare. In fact it has got to the point where the actual airports public areas are often a better alternative. Air New Zealand has really gone down hill quite suddenly. It is a really sad thing to watch.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :  5 October 2014

Review by : M Duffy (Australia)

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Recommended

Thai Airways uses Air NZ's Koru lounge at Melbourne's Tullamarine airport. TG462 departs at 0030 and it is sad to relate that this excellent lounge has very little to offer the business class traveler at the end of the day. Eats, such as they, were, consisted of a very tired salad bowl, a few biscuits and a bowl of fruit salad. In the drinks department there was no chardonnay, only Marlborough Sav/blanc in the white range and one brand of red (cab/sav). I have used this lounge on several occasions earlier in the day when it is sparkling clean with plenty of food and drinks choices. I got the impression that the staff just wanted the Thai travelers out of the lounge ASAP in order to close the facility for the day. In fact, the whole of Tullamarine Airport at that late hour is a shambles. It was a highly disappointing experience.



AIR NEW ZEALAND DOMESTIC FREQUENT FLYER LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   3 August 2014

Review by : Peter Fitzgerald (New Zealand)

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Recommended

Crowded and loud noise. School holidays and full of children. Given the very permissive nature of Koru club membership and size of all the Air NZ lounges in NZ this is not a good time to be a business traveller.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   15 July 2014

Review by : G Mollison (Brunei)

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Recommended

The lounge has had a bit of an update which looks heaps better. I had the misfortune to meet the late night staff (duty manager I think) while trying to catch the Aus vs Fra rugby test before my flight to Singapore. A rather unpleasant experience all round. Not to mention the fact that she then got the departure gate staff to grill me when I boarded (as a result of the exchange in the lounge with the business lounge manager). Quite a miserable front to present to traveling public. I try to not fly Air New Zealand when I can help it, amongst others, for these reasons. unfortunately the Air New Zealand lounge hosts other airline business passengers, so I will have to live with the luck of the draw as to who is on duty when I and others pass through AKL.



AIR NEW ZEALAND KORU CLUB BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   20 February 2014

Review by : William Delaney (UK)

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Recommended

Initially looked pleasant. Air con did not work properly. When I asked why I was told that they have no control over the temperature, that they had complained countless times to the airport facilities management but no improvement. Food was from the buffet reminded me of a British Rail buffet carriage from the 1980's. Upholstery was in a state of complete disrepair, dirty and dilapidated. If the airport outside the lounge were not such a nightmare glorified shopping mall I would not have stayed there.



AIR NEW ZEALAND KORU CLUB BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   20 February 2014

Review by : James Kennington (Australia)

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Recommended

This lounge is small considering the number of airlines and flights it is supposed to accommodate. On my visit, there were no seat available and I was forced to find a seat in what must have once been the business centre, which is now a run down little room with a bench desk (no computers). Food options are limited but being breakfast there were scrambled eggs and beans available, which weren't bad. Not a toaster in sight however. After the Auckland flight was called and those passengers had left the cleaning staff came out with portable vacuums and vacuumed for a good 20min which ensured there was no relaxation at all. This is a frequent occurrence in this lounge. Showers are available.



AIR NEW ZEALAND BUSINESS CLASS "FAA'A AIRPORT" LOUNGE REVIEW  - PAPEETE AIRPORT

Date :   22 January 2014

Review by : John Kneijber (Australia)

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Recommended

Air New Zealand use the Faa'a airport lounge in Papeete. Next time I'm not sure I would bother. The food offerings were poor. Actually, mostly pre packaged snacks. If you want a beer or soft drink you'll be ok, but don't expect any ice for spirits or mixers, and don't dare ask a staff member for any ice. Staff are rude and abrupt. At least it's air conditioned unlike the rest of the airport.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   3 January 2014

Review by : J de Fraine (Australia)

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Recommended

Situated in the bowels of the terminal the ambience is gloomy and it looks very tatty and tired. Very uninspiring food (hot or cold) which isn't replenished as frequently as it should be. Dirty/used crockery stayed on tables way too long as staff were scarce. I visit this lounge fairly frequently and it's the same depressing experience. I don't know if it's bad feng shui, poor design, neglect or cost cutting but compared to other lounges, even other Air NZ lounges, this isn't one I look forward to visiting.



AIR NEW ZEALAND KORU CLUB LOUNGE REVIEW  - AUCKLAND INT'L AIRPORT

Date :   7 October 2013

Review by : B Harris (Australia)

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Recommended

Very disappointing. No food, lounge overcrowded. No plates or cups to get the limited food there was or make a coffee. Barista on duty but woefully out of their depth making 6 coffees. Air NZ staff happier gossiping around the front them providing assistance. No premium feel as overcrowded. Seating configuration forces people together and eliminates private space. Seen better lounges in Asia.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - HONG KONG INTERNATIONAL AIRPORT

Date :   7 October 2013

Review by : Ken Duffin (New Zealand)

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Recommended

A very nice lounge. Good food and drink selection, not especially crowded and good facilities. A few signs indicating where it is would be helpful having said that as it's a star alliance lounge I think?



AIR NEW ZEALAND KORU CLUB LOUNGE REVIEW  - AUCKLAND INT'L AIRPORT

Date :   16 September 2013

Review by : S Hayes (New Zealand)

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Recommended

I used the lounge prior to a flight to Hong Kong, very full with several flights leaving. Just 1 staff was trying to keep the place clean. Food selection was dire. The hot option ran out and not replaced for over an hour. Even the cheese and crackers ran out. Leaving only some very unappetising looking muffins and scones with some soup. There was plenty to drink, that is always well stocked. The lounge and bathrooms were reasonably clean. I would like to see Air New Zealand up their game with this lounge. For what is charged per annum for a Koru membership a lot more should be provided.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   15 August 2013

Review by : T Collier (UK)

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Recommended

Fantastic lounge. Plenty of seat choices and a large food/beverage area. Staff keep the place impeccably clean –our empty cup/plate was removed what felt like seconds after you finished. We arrived just at the end of the breakfast service but you could still pick up some items off that menu –  cheese & bacon muffins were delicious! The soft drinks were dispensed via a soda machine and my only quibble was that the glasses could have been done with being bigger. The ones there were more for adding a mixer to alcohol than someone just having a soft drink. Good free unlimited wifi too once you get the password from the receptionist on the way in.



AIR NEW ZEALAND KORU CLUB LOUNGE REVIEW  - AUCKLAND INT'L AIRPORT

Date :   8 July 2013

Review by : Mathias Stolzenberg (Tonga)

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Recommended

Very pleasant experience. Good selection of hot and cold dishes. Above average selection of wines and beers. Clean and good shower facilities. Very handy after long haul intercontinental flight from Europe with international onward flight.



AIR NEW ZEALAND KORU CLUB LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   8 July 2013

Review by : V Naidoo (Australia)

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Recommended

Currently at the Sydney Koru Lounge awaiting my flight. The facilities meet all the necessary requirements (incl showers, internet, ample space) and on par with that of the AirNZ lounge in Auckland. While the 90's styled furniture could use a facelift, the quality of the food and service is brilliant.



AIR NEW ZEALAND KONA BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   30 May 2013

Review by : J Brezovec (Australia)

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Recommended

Dinner menu - reconstituted chicken meat crumbed (called them chicken burgers) and wedges that were rock hard the only hot food on offer. One plate of cold cuts were the cold offering for the first five clients in the lounge - never re filled. My husband suggested Mcdonalds would offer more variety and fresher food. Very disappointing is the only thing we can say.



AIR NEW ZEALAND KORU CLUB LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   4 February 2013

Review by : Chris Ford (Australia)

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Recommended

Visited with our toddler before a long haul flight and were very pleased. Along with a solid food and drink selection and announcements for all Star Alliance flights, there is a kids room with plenty of toys, crayons, paper etc. we were there for an hour and had staff clean away dishes three times. It is basically the exact opposite of United lounges.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   13 December 2012

Review by : S Strong (UK)

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Recommended

It is tired, tatty, and ill-conceived (where I was sitting I could hear at least two tv's simultaneously and the clatter of pool balls.) I picked up the seat cushion to try to make myself more comfortable - let's just say I don't think anyone has done that in a long time, there were a fair few renegade peanuts, bits of paper and dust under there. The carpets and fabrics are well past their best, (I don't think cushions with holes in them is a good look). It is self service at the bar and buffet. There was very little choice of food and what there was unappetising and the presentation needed tidying up, the platters were virtually empty, the pancake machine was surrounded by cast-off pancake pieces. It really seemed like just the scraps were left. It appears that if you want to clean your teeth you ask the person on reception!



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   6 August 2012

Review by : Tom Vanderbee (UK)

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Recommended

Air New Zealand use the Eva Air lounge and it is not very good. The lounge itself is big enough but all available space is crammed with tiny chairs. There is very little space to put your things and relax. Food and beverage is limited and toilets are dirty. Don't even think of a shower, there isn't one. Good view of the Tarmac though. Found out later that Air New Zealand Business Class passengers can use the United lounge, this would have been helpful to know before heading to the Eva lounge. Wished I had avoided this lounge.



AIR NEW ZEALAND KORU CLUB BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   19 June 2012

Review by : John Kneijber (Australia)

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Recommended

Comfortable lounge with plenty of seating and partial views of the tarmac and runways. Good snacks and food on offer and great selection of drinks. Better than their flagship lounge in Auckland.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   29 March 2012

Review by : R Scott (New Zealand)

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Recommended

This lounge is a nightmare. It is leased by Air NZ and they apparently have no options, but one is better off not to even go in. The food selection - none. The wine selection, ditto. No showers. It is tiny and cramped and unappealing. When we were called for our flight and saw what was on offer in the terminal we wished we had just stayed there.



AIR NEW ZEALAND KORU CLUB BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   27 February 2012

Review by : N Lancaster (New Zealand)

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Recommended

Originally attractive but now tired and shabby - carpets, furniture fabric look like pub furniture in need of replacement. Food better than previous experience. Flight indicator board useless - our flight was 90 minutes late but this never showed. Staff were also unaware of the delay even though the airline had phoned me. Time for a major upgrade.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   7 February 2012

Review by : J Kneijber (Australia)

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Recommended

We really liked this lounge. Arrived about 5pm on a Monday night and initially there was plenty of room. It got busier later, but it still had a nice ambience. Plenty of refreshments and snacks. One of the airlines better lounges and streets ahead of Auckland International lounge.



AIR NEW ZEALAND KORU CLUB LOUNGE REVIEW  - AUCKLAND INT'L AIRPORT

Date :   25 January 2012

Review by : Chris Ford (Australia)

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Recommended

Spent 2 hours there on a Tuesday afternoon and was a pleasant overall experience. It's a good size and divided into several areas with a good variety of seating, cell phone-free zone and kids play area. Food selection with a couple of hot choices and the usual cold fare. Trays of fresh baked cookies was a pleasant distraction. The beers and wines were above average. Customer service at the flight desk was friendly and prompt. My only gripe was the slow pace of table cleaning.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   28 November 2011

Review by : M Pratten (Australia)

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Recommended

A Friday night at LAX it was awful, lounge over crowded, 2 Air NZ flights and A Virgin all departing within an hour, no seats and screaming babies. If you pay to fly Business, entry to the lounge should be automatic, not on a first come basis.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   28 November 2011

Review by : R Forey (UK)

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Recommended

Used this lounge for a Virgin flight and whilst not a bad lounge, it's not a great one either and is certainly no Virgin Clubhouse experience. Decent selection of wines and self serve snacks, but other than that the options pretty much amount to sitting and looking out of the window. There's just nothing inspiring about it - that said, it's certainly more pleasant than the rest of LAX terminal areas.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : Derek Greenaway (UK)

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Recommended

Quite a comfortable lounge, while not very exciting. Good selection of NZ wines, cold meats, cheese, biscuits and bread with salad, all self service. Several work stations with a rather slow internet connection. Staff polite and helpful. One grudge is the seating arrangements, all of the side window tables are set for four people, they always seem to be occupied by just one person who takes over the whole space, confining the rest of the passengers to squeeze into the area in the centre. Not the best, but certainly much better than having to use the dreadful facilities (or lack of them ) in LA airport



AIR NEW ZEALAND KORU BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   22 October 2011

Review by : J Cobcroft (Australia)

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Lost a bit of sparkle over the last visit. Seems like every airline on the planet has use of this lounge. Drab and uninviting. Good drink selection. Food very average. Koru membership comes up for renewal soon-I won't be renewing.



AIR NEW ZEALAND KORU BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   22 October 2011

Review by : J Cobcroft (Australia)

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Lots of changes since last visit. Most changes not good. Overcrowded and uninviting. No views of airport at all. All windows frosted!. Never again. Will not be renewing Koru membership.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   22 October 2011

Review by : Kevin Tunnicliffe (UK)

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Etihad are one of a long list of airlines which use this lounge. Inside it was clear that this lounge was in need of an overhaul. The furniture was tired and a bit grubby. Food on offer was pretty poor by Air New Zealand standards and replenishment was sluggish at best. A good selection of beverages and alcoholic and non alcoholic drinks. The lounge has good views across the airport and good internet and wi-fi facilities. Showers nice, and the attendants in the toilets and showers were better than in the catering side of the lounge.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   14 September 2011

Review by : Stephen Taynton (Kazakhstan )

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I had not used this lounge for a number of years. The lounge is quite large with good seating - it was late at night, so there were few passengers. The drink selection was good but the food was pretty bad, only some tired cheese and ham on display.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   3 August 2011

Review by : David Bielli (USA)

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It's looking tired, colors that are drab, but it has nice view of the runways, okay food offering - very simple, but better than many other airlines. It has good drink selection and lots of seats. I have used this lounge many times over the past 4 years and it's starting to look more and more tired. I also noticed that when flying United to LAX we had to use this lounge. When I switched the alliance about 2 years ago, I started flying Delta and they also use this lounge, so do some other airlines. As a consequence it can get rather busy at times and packed. The beauty about Sydney airport is that you might want to venture outside of the lounge and find equally good seating in many restaurants, browse shops etc.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   5 July 2011

Review by : Stephen Williams (Australia)

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The first impression of this lounge is that all the colour has been sucked out of the room. The "colour" palette is of dull mud brown, gum-leaf grey and khaki. To add to the disappointment is that the windows are frosted over - no view. A better view is available in the public areas. The food is very basic, simple presentation. Think of simple home cooking rather than restaurant quality. Even though New Zealand produces some excellent wines (and a decent selection available) they did nothing to present these in any way to encourage you to drink them or provide information about them. The bottles where just sitting in the fridge along with beers and soft drinks. The bathroom did not appear to have been updated in the past decade and it was not serviced frequently as there were no hand towels available - empty dispensers. Nothing was presented as a premium lounge of an international airline.



AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   10 June 2011

Review by : Barry Bourke (New Zealand)

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Air NZ can be a fickle airline - great today, awful tomorrow. Its all about staff. The lounges are old and tired and the food selection has really gone downhill. No (or hardly any) reading material. Staff can make a difference. Empty food spots at the food counter due to slack staff - and they are very slow to keep the lounge clean and tidy.






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