Air New Zealand Business Class Lounge customer reviews

AIR NEW ZEALAND KORU CLUB LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   4 February 2013

Review by : Chris Ford (Australia)

Visited with our toddler before a long haul flight and were very pleased. Along with a solid food and drink selection and announcements for all Star Alliance flights, there is a kids room with plenty of toys, crayons, paper etc. we were there for an hour and had staff clean away dishes three times. It is basically the exact opposite of United lounges.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   13 December 2012

Review by : S Strong (UK)

It is tired, tatty, and ill-conceived (where I was sitting I could hear at least two tv's simultaneously and the clatter of pool balls.) I picked up the seat cushion to try to make myself more comfortable - let's just say I don't think anyone has done that in a long time, there were a fair few renegade peanuts, bits of paper and dust under there. The carpets and fabrics are well past their best, (I don't think cushions with holes in them is a good look). It is self service at the bar and buffet. There was very little choice of food and what there was unappetising and the presentation needed tidying up, the platters were virtually empty, the pancake machine was surrounded by cast-off pancake pieces. It really seemed like just the scraps were left. It appears that if you want to clean your teeth you ask the person on reception!

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   6 August 2012

Review by : Tom Vanderbee (UK)

Air New Zealand use the Eva Air lounge and it is not very good. The lounge itself is big enough but all available space is crammed with tiny chairs. There is very little space to put your things and relax. Food and beverage is limited and toilets are dirty. Don't even think of a shower, there isn't one. Good view of the Tarmac though. Found out later that Air New Zealand Business Class passengers can use the United lounge, this would have been helpful to know before heading to the Eva lounge. Wished I had avoided this lounge.

AIR NEW ZEALAND KORU CLUB BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   19 June 2012

Review by : John Kneijber (Australia)

Comfortable lounge with plenty of seating and partial views of the tarmac and runways. Good snacks and food on offer and great selection of drinks. Better than their flagship lounge in Auckland.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO AIRPORT

Date :   29 March 2012

Review by : R Scott (New Zealand)

This lounge is a nightmare. It is leased by Air NZ and they apparently have no options, but one is better off not to even go in. The food selection - none. The wine selection, ditto. No showers. It is tiny and cramped and unappealing. When we were called for our flight and saw what was on offer in the terminal we wished we had just stayed there.

AIR NEW ZEALAND KORU CLUB BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   27 February 2012

Review by : N Lancaster (New Zealand)

Originally attractive but now tired and shabby - carpets, furniture fabric look like pub furniture in need of replacement. Food better than previous experience. Flight indicator board useless - our flight was 90 minutes late but this never showed. Staff were also unaware of the delay even though the airline had phoned me. Time for a major upgrade.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   7 February 2012

Review by : J Kneijber (Australia)

We really liked this lounge. Arrived about 5pm on a Monday night and initially there was plenty of room. It got busier later, but it still had a nice ambience. Plenty of refreshments and snacks. One of the airlines better lounges and streets ahead of Auckland International lounge.

AIR NEW ZEALAND KORU CLUB LOUNGE REVIEW  - AUCKLAND INT'L AIRPORT

Date :   25 January 2012

Review by : Chris Ford (Australia)

Spent 2 hours there on a Tuesday afternoon and was a pleasant overall experience. It's a good size and divided into several areas with a good variety of seating, cell phone-free zone and kids play area. Food selection with a couple of hot choices and the usual cold fare. Trays of fresh baked cookies was a pleasant distraction. The beers and wines were above average. Customer service at the flight desk was friendly and prompt. My only gripe was the slow pace of table cleaning.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   28 November 2011

Review by : M Pratten (Australia)

A Friday night at LAX it was awful, lounge over crowded, 2 Air NZ flights and A Virgin all departing within an hour, no seats and screaming babies. If you pay to fly Business, entry to the lounge should be automatic, not on a first come basis.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   28 November 2011

Review by : R Forey (UK)

Used this lounge for a Virgin flight and whilst not a bad lounge, it's not a great one either and is certainly no Virgin Clubhouse experience. Decent selection of wines and self serve snacks, but other than that the options pretty much amount to sitting and looking out of the window. There's just nothing inspiring about it - that said, it's certainly more pleasant than the rest of LAX terminal areas.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : Derek Greenaway (UK)

Quite a comfortable lounge, while not very exciting. Good selection of NZ wines, cold meats, cheese, biscuits and bread with salad, all self service. Several work stations with a rather slow internet connection. Staff polite and helpful. One grudge is the seating arrangements, all of the side window tables are set for four people, they always seem to be occupied by just one person who takes over the whole space, confining the rest of the passengers to squeeze into the area in the centre. Not the best, but certainly much better than having to use the dreadful facilities (or lack of them ) in LA airport

AIR NEW ZEALAND KORU BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   22 October 2011

Review by : J Cobcroft (Australia)

Lost a bit of sparkle over the last visit. Seems like every airline on the planet has use of this lounge. Drab and uninviting. Good drink selection. Food very average. Koru membership comes up for renewal soon-I won't be renewing.

AIR NEW ZEALAND KORU BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   22 October 2011

Review by : J Cobcroft (Australia)

Lots of changes since last visit. Most changes not good. Overcrowded and uninviting. No views of airport at all. All windows frosted!. Never again. Will not be renewing Koru membership.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   22 October 2011

Review by : Kevin Tunnicliffe (UK)

Etihad are one of a long list of airlines which use this lounge. Inside it was clear that this lounge was in need of an overhaul. The furniture was tired and a bit grubby. Food on offer was pretty poor by Air New Zealand standards and replenishment was sluggish at best. A good selection of beverages and alcoholic and non alcoholic drinks. The lounge has good views across the airport and good internet and wi-fi facilities. Showers nice, and the attendants in the toilets and showers were better than in the catering side of the lounge.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   14 September 2011

Review by : Stephen Taynton (Kazakhstan )

I had not used this lounge for a number of years. The lounge is quite large with good seating - it was late at night, so there were few passengers. The drink selection was good but the food was pretty bad, only some tired cheese and ham on display.