Air New Zealand Business Class Lounge customer reviews

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   8 June 2011

Review by : Peter Luffman (Australia)

A spacious comfortable environment, friendly staff, excellent food and drink, plenty of space, and seating was plentiful.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - RARATONGA AIRPORT

Date :   4 May 2011

Review by : Anthony Gibbons (New Zealand)

The new lounge is superb with excellent staff service. Décor is fresh and modern. Food and beverages fine but the best bit is the shower facilities now available at Raro (good if you've just come in from an inter-island flight or are in transit to LAX ).

AIR NEW ZEALAND BUSINESS CLASS LOUNGE  - MELBOURNE AIRPORT

Date :   2 May 2011

Review by : F Watt (Philippines)

Although inconveniently located in the basement of the Melbourne International Terminal, and not easy to find on your first visit, this lounge is surprisingly comfortable and peaceful. The food is acceptable, and there is a good choice of drinks. Staff friendly, toilet facilities are excellent. All in all, not too a bad place to wait.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   2 May 2011

Review by : Pauline Stones (UK)

We visited the Lounge flying from Brisbane to London and only wanted a cup of tea and a biscuit as we had been served a light meal on the flight from Brisbane. As there were no biscuits on display I asked a senior member of catering staff if I could have a biscuit only to be told that they were serving dinner and I would have to wait until 21.30 when the biscuits would be put out. When I questioned this I was told "If I give you one, everyone will want one". Not the sort of service we would expect (or have previously received) from Air New Zealand.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE  - SYDNEY AIRPORT

Date :   2 May 2011

Review by : Mike Williamson (UK)

Dated, disinterested staff, dirty crockery on several tables. Very poor selection of tired looking and unappetising food.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   14 February 2011

Review by : B Burney (New Zealand)

Space is quite tight in this lounge, but if you are early enough you can get a seat. There should be a few more tables for those who prefer not to eat from their knees/laps. Welcome varies according to who is on reception. The range of drinks is great, showers wonderful, computer/internet access. Food is not great. Cold cuts and rolls. Hot offerings appear very late (within 30 minutes of boarding) and are dreadful. Soup is fine. Good range of snacks (chips, nuts, cookies). There is a big problem however with children - they run around unsupervised, often using the pseudo-marble floors as a skating track (and this has happened the three times this year I've been in the lounge). There is no child-free area. They are also given unfettered access to the computers, resulting in loud and raucous behaviour. Primarily it is their parents' responsibility, but Air NZ should provide areas free from this noise and behaviour for those looking for a different experience.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   28 January 2011

Review by : P Feely (Australia)

Our flight left at 10pm, the lounge was a zoo with no seating available. Staff were surly and unhelpful - we didn't try the food, it looked unappetising. It was more comfortable outside in the general waiting area.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   26 January 2011

Review by : Kevin McAfee (New Zealand)

Excellent lounge from comfort to selection of food and beverages complimented by attentive staff. Different relaxation areas for different customers and area where kids are forbidden ensuring every traveller gets that opportunity to relax before the flight! Nice touch! It would be compliment the flight if the same wines in the lounge were served onboard international flights.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - NAPIER AIRPORT

Date :   10 January 2011

Review by : B Anderson (New Zealand)

Clean, tidy and well stocked for the small airport that it is. Plenty of space to relax and is not just one big open plan room giving the feeling of more privacy. Would happily pay to use this lounge although Napier is so efficient you never need to be there for long. Great for the business traveller. Only wish Auckland ANZ lounge could be half as nice.

AIR NEW ZEALAND BUSINESS CLASS (INT'L) LOUNGE REVIEW  - SYDNEY AIRPORT

Review by : Eric Rose

Date :   15 July 2010

This is the worst business class lounge I have ever encountered - difficult to find a seat, tables piled high with dirty crockery and glasses - took more than an hour to be cleared. The food on a tiny counter was limited to stir fry or pasta in cardboard cups both of which were unpleasant - no Sandwiches, savouries or salad options. If it weren't such along walk from the min terminal we would have returned there and paid for our food and drink. Business Class passengers deserve better than this.

AIR NEW ZEALAND BUSINESS CLASS (INT'L) LOUNGE REVIEW  - SYDNEY AIRPORT

Review by : Brian Noad

Date :   6 July 2010

I found this lounge very dirty with cups, plates and spoons lying around the tables not collected by service staff. It was a Business Lounge being used by Thai Airways First Class passengers. In the internet room there was a major disagreement between two passengers. One of whom was talking loudly on his mobile phone, making it impossible for the other internet users to concentrate. This matter was report to the lounges' front desk, but they seemed to ignore the complaint.

AIR NEW ZEALAND BUSINESS CLASS (INT'L) LOUNGE REVIEW  - AUCKLAND AIRPORT

Review by : Jim Willsher

Date :   3 July 2010

We spent a couple of hours in the lounge yesterday and couldn't really fault it. OuR flight was departing around 2130 to LAX. There was plenty of food and drink, plenty of seating, wifi worked fine, the back massage was excellent. Yes, some of the furniture looked tired.

AIR NEW ZEALAND BUSINESS CLASS (INT'L) LOUNGE REVIEW  - AUCKLAND AIRPORT

Review by : J Tejada

Date :   2 May 2010

Extremely dated and tired furniture, messy, and crowded. It's supposedly the Business Class Lounge, but Premium EY passengers can use it too. Great for them, but diminishes the exclusivity that Business Class should get considering the premium price tag. Arrived at the lounge at 10.15pm for our 11.45pm flight, hoping to have a light meal so we could go straight to sleep once on the plane. Found staff clearing the "trucker cafe"-buffet-style food table because "dinner was finished." Great. The only food available was picked-through cheese and crackers, muffins (?!), and biscuits. Asked service staff for even a cup of hot soup, but nope, sorry, not available. The coffee bar was closed as well, and the only coffee/tea available was self-serve brewed. This despite the fact that there were so many people lounging around waiting for their flights - so much so that it was difficult to find any place to sit with any silence or privacy. Any free space on the sofas and tables were littered with crumbs, used plates, cups, and glasses. Some staff were around clearing things away, but hardly enough to cope with the number of passengers there. Very disappointing. Finally found a quiet spot to settle it near the back and decided to partake of the "free massage" for long-haul Business passengers. Approached the table, presented boarding pass, and was told sorry, massage room was closing for the night. Quite a number of long-haul ANZ flights leave at night - including flights going to LON and LAX, which have the highest fares. Why doesn't the lounge operating hours reflect this and have extended food/service hours to cater to these premium passengers? Considering this is Air New Zealand's main hub, we thought the lounge here would be impressive, which is why we came for our flight early.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Review by : A Lam

Date :   12 January 2010

Tired looking lounge with dated decor. Staff pleasant and professional. Limited selection of food & beverages. Washrooms provide very basic facilities and need updating. Screen for flights info only at entrance; no other screen is available elsewhere in lounge, though boarding calls were made. Wifi available. Free massage available to Business passengers. One would think NZ has its best lounge at its hub - if you think that, you will sure be disappointed.