Air New ZealandFirst Class and Business Class Lounge customer reviews

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - LAX LOS ANGELES AIRPORT

Review by : Derek Greenaway

Date :   13 October 2009

Have used this lounge before as a Virgin Atlantic passenger. A relaxed atmosphere with very friendly staff. Reasonable selection of cold meat and salads, plenty of good NZ wines etc. One of the better lounges in the USA.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Review by : Michael Duffy

Date :   1 October 2009

A shambolic excuse for a business class lounge. On the morning of our departure nearly every available seat was occupied, there was little in way of food, only a few bowls of stale peanuts, the staff (if there were any) were conspicuous by their absence, two of the plasma TV screens were "down" and there was black plastic sheeting hanging from the ceiling on about 40% of the available area due no doubt to some much needed refurbishment. With so many Air NZ flights departing in the early part of the morning, it is obvious that this lounge is incapable of seating all business class ticket holders and Koru Club members. As Auckland is Air New Zealand's hub, the airline should feel ashamed at what it offers its premium class travellers. Overall it was not a pleasant experience and we would have been better off out in the public concourse.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Review by : Michael Duffy

Date :   1 October 2009

The Air New Zealand lounge at Melbourne is one of their best. Built several years ago, it is in the form of a NZ holiday house. Inside the lounge, the lighting is kept deliberately low, while windows look out onto the tarmac. Hot and cold food, beer, wines etc, reading material, TV screens and a number of work stations with internet. A most pleasant lounge and something that Air New Zealand should emulate at its hub in Auckland.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Review by : Anthony Gibbons

Date :   19 September 2009

Air Vanuatu use Air NZ lounge at Auckland. Just refurbished and stylish. Decor is very modern and restful, although the food area/ shower/ toilets don't appear to have changed much. Food offerings at lunchtime was a buffet of various hot/cold meats, salads, vegetable dishes etc. Staff welcoming and attentive. All in all a good lounge now. Even has a massage service for its premium pax on long haul flights (need to book massage on arrival at lounge).

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Review by : Elizabeth Bell

Date :   30 May 2009

I use this lounge several times a year and it has been going downhill badly. The last time was dreadful - seating tatty and dirty. It's also overcrowded nowadays. It badly needs an overhaul - I keep telling them in my flight feedback but nothing happens. As someone else has said, Melbourne is so much better. Our Auckland gateway is a disgrace to be honest.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIE  - AUCKLAND AIRPORT

Review by : Normal Sutherland

Date :   30 May 2009

The Terminal 1 Lounge (Near Gate 122?) was virtually empty around Midnight, but there were still adequate food choices available and plenty staff replenishing the food and cleaning up etc. I couldn't get the WiFi working but other than that, a pleasant enough way to break the journey for and hour with a snack and a drink and certainly better than the echoing factory- like spaces of Terminal 3 or the Sleeping Thousands littering the floors in Terminal 1. I usually have fairly short connections through DXB and I don't usually bother with the Lounges - but I'll certainly use this one again.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT - International

Review by : S Wilson

Date :   20 January 2009

Used this lounge often before, busy in early afternoon. Comfortable enough with extended area providing sufficient quiet zone to sit and read. Catering dropped markedly in the past year, with a simple selection of meat and cheese and salad, nothing hot, and a significant reduced range of drinks. Lounge looking increasingly tired and worn. Shower rooms spacious and bathrooms kept clean and well presented.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT - International

Review by : Ross Vickers

Date :   5 January 2009

Okay as far a low end lounges would go. But with Air New Zealand fare prices I would have expected a lot better. Food variety was limited. Bathrooms not dirty but not clean either. Air conditioning loud. Open plan with out designated areas for TV, children or cell phone users makes the lounge noisy.

AIR NEW ZEALAND BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT International

Review by : Ali McLeod

Date :   20 August 2008

Would have expected that the lounge would be much higher in calibre - especially as Auckland is the major airport in NZ. Seats were uncomfortable, food looked really unappetising, coffee tasted beyond dreadful and it was dirty. Compare this to the ANZ lounge in Melbourne which was bright, clean, great food and very comfortable.

BUSINESS CLASS LOUNGE  : LOS ANGELES INT'L AIRPORT

User: VICTOR OSTER

Date of use:  30 May 2007

A decent selection of snacks. The attendents show you around the lounge, then explain the various wines they have on display and encourage you to try them. Good hot soups, a selection of Sandwiches. cold meats and cheeses. the food first rate. When your flight is called one of the attendents escorts you to the gate. A really great experience.

BUSINESS CLASS LOUNGE  : LOS ANGELES INT'L AIRPORT

User: JOHANNES BOECKER

Date of use:  24 January 2007

The lounge is quite big and very stylish. It offers a wide selection of drinks (alcoholic and non alcoholic) and some very good snacks (sandwiches, cheese, salad etc.).

Seating is very comfortable and the showers are quite nice. There is a business center with free internet access. Only the "childrens area" looked a bit old and dirty, but all in all a very nice lounge with exceptionally friendly staff.