Malaysia Airlines First Class and Business Class Golden Lounge customer reviews

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : Chris Macqueen

Date :   3 October 2008

The staff were helpful, coming round and offering drinks and hot towels. Limited selection of hot and cold food, but what was on offer was interesting and good quality. Nice little selection of snacks to go with your champagne. The adjacent first class section of the lounge gets the best views, but there is still an OK view over the apron and one of the runways.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KUALA LUMPUR KLIA AIRPORT

Review by : Stuart Reay

Date :   22 August 2008

At first the lounge feels great and very roomy but on closer inspection its just not that great .The food is quite uninspiring and not reflective on what you receive on board in business class. Considering this is their hub i really expected more. Shower facilities are great and the noodle bar is a great idea but there was only a choice of 2 hot things. Sandwiches and cold buffet didn't look fresh at all. The temperature in the lounge on both occasions made it very uncomfortable as it was icy cold and others were trying to rug up. Computers dotted around the lounge are great and always seemed to be free. Front desk staff very helpful.

MALAYSIA AIRLINES FIRST CLASS LOUNGE REVIEW  - KUALA LUMPUR KLIA AIRPORT

Review by : Patrick DuPlessis

Date :   20 August 2008

Been a few years since I visited the lounge, but it is still quite nice. Maybe a little worn out in terms of the seats and carpets needing replacement, but otherwise still spacious with great daylighting and pleasant views over runway areas. Staff on reception reasonably nice, but nothing like as friendly as MAS cabin staff! The shower rooms are nice and offer good amenities, but again found them worn out - tap was loose, and other equipment not all working properly. WiFi service in the lounge was excellent, great choice of magazines and newspapers. Biggest let down is the food area, which does not match MAS standards. The supposed hot foods were all lukewarm, the waiting staff not very friendly. Did not get to try the fresh noodles as it was breakfast time, but they desperately need to improve choice and quality of buffet breakfast they offer. Why no a la carte dining with food made to order?

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: R Brook

Date:   24 January 2008

By far the best airport lounge I've found. Offers a wide verity of hot and cold snacks. The menu offers western as well as eastern foods. The smoking area in the first class side is very nice, with it's own little bar, over stuffed seats, and flat screen TV. The smoking area in 'business class' is a little bare, often crowded, but at least you can smoke! If you need a comb, toothbrush, etc - no problem all are free for the asking. Sure it's showing a bit of age, but who cares, it offers more goodies than others.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: Robert van Deventer

Date:   19th October 2007

A large and pleasantly spaced lounge with plenty of comfortable, if somewhat aging, seats. Friendly and efficient staff. Excellent facilities such as showers and a massage room. The food is of very high quality with the option of buffet or limited (free) a la carte service.

The lounge also provides free high speed internet access. It is well located in the airport with easy and quick access to all gates.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: Tai-Wei Wong

Date:   9th April 2007

Crowded, very little improvement (besides adding the noodle stall), and showing sign of aging. Front receptionists were unfriendly. MH need to look into the attitude of lounge receptionists, passengers are expecting warm welcome from them and not cold or discriminating look from them.

On the good side, the cleaning staff are efficient in clearing tables to make vacancy for newly arrived passengers. Flight information display within the lounge still very poor.

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: DAN CROWTHER

Date:   7 January 2007

The food (breakfast time) was reasonable and there was a good selection of juices, spring water, coffees and liquor provided.

The staff seemed fairly friendly and helpful, although it seems to be a help yourself deal with the showers. I arrived at 6-00am and the shower 'desk' was unattended, so I helped myself to towels, shaving cream, shampoo etc which was behind the counter. I might add that the toiletries are quite nice and fragrant!

MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE - KLIA AIRPORT

User: CHRIS FENTON

Date:   30th October 2006

Easy to find this lounge after arrival into KLIA. Staff at reception seemed grumpy and offered no help or advice about facilities.  It was a busy time in the lounge (0830) and seats were quite scarce - we wanted 4 together and not easy to find at this time. Food and drink self service, and choices fair - but the range and quality of food is poor for what I thought would be a flagship lounge for Malaysia Airlines. Had a long wait/queue to have a shower, and when I finally got in there it was still quite dirty from the last customer !!? Very small and not very good shower facilities - could not really get to my bag and sort out clothes, change etc. What a real disappointment this was. Overall found this lounge disappointing - staff service was simply terrible by the sheer lack of service, and the food a real let down. Wifi worked okay so managed to check emails while we were waiting. Out of 10, I would find it hard to score more than 4 for this lounge.