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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Malaysia Airlines First Class and Business Class Lounge customer reviews



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MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   6 June 2012

Review by : Paul O'Brien (Australia)

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Recommended

Mid may - and the Golden Lounge is closed - one assumes for renovation. The alternative offered, the China Airline Lounge is uncomfortable, poorly staffed, crowded, totally lacking in toilet facilities, yet alone showers. Very Poor planning on the part of Malaysia Airlines. They surely could have arranged a better temporary alternative in their Home Airport.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 May 2012

Review by : Dee Wilson (UK)

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Recommended

We have used this lounge before and thought it good but not on the late evening of May 2 this year. I looked around for a bar, and finding nothing but a few oddments on a makeshift bar area, asked a staff member for help. To my great surprise I was told there was no wine, no gin and precious little of anything else! The staff member was curt and unhelpful to the point of being rude, walking away while I asked the questions - after six weeks in a country of courteous people this discourtesy astounded me. My husband asked a senior staff member if we could have a glass of wine and was told that the airline was having difficulty getting alcohol through customs. A further problem was that the announcements in the lounge were virtually inaudible so keeping an eye on the departure board was essential. MAS pride themselves on their hospitality but it was sadly lacking in the business lounge that day.



MALAYSIA AIRLINES BUSINESS CLASS "OBEROI" LOUNGE REVIEW  - CHENNAI AIRPORT

Date :   29 March 2012

Review by : J Ashiblie (Malaysia)

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Recommended

The Oberoi Lounge is shared by the major carriers (TG, LH, MI, SQ, 9W, MH etc.) operating out of Chennai. During Peak Hours it is packed and if you arrive late, you may not find a seat. The meal options can be described as dismal minimal and definitely most unappetizing. The non-alcoholic options too are somewhat limited. I settled for apple juice and dinner onboard the flight. It just makes me wonder why major airlines have chosen not to set up their own shared lounge.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   29 March 2012

Review by : S Loft (Australia)

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Recommended

This lounge seemed to go for miles. Very pleasant and welcoming staff at the entrance and also throughout the lounge. Plenty of comfortable armchairs, a large selection of food and beveridges, plenty of bathrooms, a "quiet" room for those needing a power nap, free internet/wifi connection and for those desperates (like myself), a dedicated smoker's room hidden round a corner right down the back. The floor to ceiling windows provide a great view over the tarmac.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   29 March 2012

Review by : S Loft (Australia)

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Recommended

Very comfortable and quiet lounge. Staff welcoming and friendly. Although it was late at night we were offered a large assortment of snacks, finger food, etc., and a light hot meal. Plenty of beveridges both hot and cold and a good choice of beers, spirits and wines. Bathrooms were very clean with a nice selection of toiletries. A lovely preflight introduction to Malaysia Airlines famous hospitality.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   25 January 2012

Review by : S Martin (Australia)

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Recommended

We were very disappointed and hope that Malaysian Airlines switch lounges. Hopefully there are others with better facilities and services in Rome Airport. At 11.00 am they had run our of clean glasses, saying they were all broken. We had to wait for hot glasses from the dishwasher. There was no fruit, just some indigestible pieces of foccacia type bread and defrosted rather tasteless sandwiches. Limited supply of juices. Where were the platters of lovely Italian meats and cheeses? The shower was broken. The coffee machine was broken. Only one bottle of wine in an ice bucket. it was a poorly run cafe with one overworked staff member in evidence rather than a business lounge for people who had paid a great deal of money.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   28 November 2011

Review by : G Quincy (France)

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Recommended

Quality of meals available the lounge seemed to have deteriorated since the last time I used in a few years ago. The hot meal selection was rather cheap. Beverage selection much better with good selection of drinks. Wireless access was slow. They should upgrade to a wider bandwidth. Reception staff were rather unprofessional. They were more keen to grounp around each other and play with their mobile phones. Not what is expected at a business class lounge.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   28 November 2011

Review by : M Niall (Australia)

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Recommended

Have used this lounge on many occasions. It is quite large and generally operates very well with adequate shower/bathroom facilities. On a recent trip were in the lounge from 2230-2400. It was very crowded and not as comfortable or relaxing.



MALAYSIA AIRLINES BUSINESS CLASS "SALON PREMIERE" LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   21 September 2011

Review by : J Teoh (Australia)

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Small lounge in CDG terminal 1 (run by Air France?) shared by several airlines. It was quiet and felt reasonably spacious with a selection of snacks and pastries but no hot food. Comfortable seating provided. There was also a reasonable selection of beverages (soft and alcoholic). The main negative is that the toliets are outside of the lounge. There were several computers with internet access available throughout the lounge. I could not see any screens that provided flight details but staff made announcements when it was time for boarding.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - PERTH AIRPORT

Date :   1 August 2011

Review by : S Marley (Australia)

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Lounge is small but functional. Biggest set back was no toilets, which was disappointing as the public toilets were dirty.



MALAYSIA AIRLINES BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   4 May 2011

Review by : Andrew Ward (UK)

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First time in this relatively new lounge at T4. Reasonable selection of food including hot dishes. Wines/champagne of decent quality but I prefer to serve myself or at least have the wines on display. Seating OK but a bit of an odd seating plan - sort of sofas surrounded by single chairs round the edge of the room if that makes sense - better than row after row of the same seats though.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   26 January 2011

Review by : William Ford (USA)

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The lounge in KUL was the highlight of my Malaysia Airlines experience. it was comfortable, well-stocked and even had a spa where you can get a reasonably priced massage if you have a longer layover.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Date :   22 December 2010

Review by : J Teoh (Australia)

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An enormous lounge that provides plenty of comfortable seats with excellent views of the tarmac. There is a self-service bar for alcoholic beverages and soft drinks, and a cafe for hot drinks where you can also order freshly prepared meals. The shower facilities were quite good too. Lounge staff were friendly and helpful. Free Wi-fi was provided and there were also a few computer stations with internet access for those who don't have laptops.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - PENANG AIRPORT

Date :   22 December 2010

Review by : J Teoh (Australia)

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Spacious lounge with ample and comfortable seating. There was a reasonable selection of food and beverages. You also get a nice view of the tarmac. Free Wi-fi and computer stations available. Staff were friendly and welcoming.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   20 December 2010

Review by J Teoh (Australia)

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Excellent lounge with plenty of space, comfortable seating, good selection of food and beverages, nice and clean bathrooms, and very helpful staff. A very relaxing way to start off a journey.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KLIA KUALA LUMPUR AIRPORT

Review by : N Reeves

Date :   14 December 2010

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Large and spacious lounge, with plenty of seating. Good but busy shower facilities with good supply of towels and accessories. Food and drink well supplied and constantly replenished with good wait staff. Wi-Fi excellent and flight announcements clear



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by :N Reeves

Date :   14 December 2010

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A very airy, clean and spacious lounge located close to runways with excellent views. Lounge has very quiet atmosphere and is calming, with plenty of seating. Excellent facilities, with high standard of repair, showers and rest rooms in immaculate order at time of our visit. Good choice of bakery and cold foods but hot food less appealing and with limited choice. Champagne and other drinks regularly offered by staff that provided great customer service. The best aspect of this lounge is, when your flight is ready, you are informed and personally escorted straight to the aircraft at Gate 6, a short lift ride away with no waiting or queuing whatsoever.



MALAYSIA AIRLINES (QANTAS) BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Review by :N Reeves

Date :   14 December 2010

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MH uses this lounge for their Biz Class passengers. Medium size lounge, with easy access and views over the terminal from the first floor. Lounge quiet with soft lighting and good seating. Plentiful supply of reading material and access to departure info via screens. Internet desks available. Good choice of hot and cold food with hot food being constantly replenished. Good choice of beverages and alcohol. Rest rooms and showers in good order and clean. Staff very helpful and cleared surfaces quickly. Flights called over tannoy with short walk to departure gates.



MALAYSIA AIRLINES (AIR FRANCE PREMIERE) BUSINESS CLASS GOLDEN LOUNGE REVIEW  - PARIS CDG AIRPORT

Review by : Michael Barry

Date :   5 August 2010

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This is the worst business lounge I have ever been in. There was no fresh food on offer only pre packaged crackers and nuts. The only champagne on offer had a half glass of flat stale champagne in it and apart from that there was only one choice of beer and white wine, for Air France you really would expect better. No internet service was offered, when I asked I was told to log into my own Air France orange account. Not happy about that. The toilets looked like something out of a derelict Asian department store and accessed from outside the lounge, very poor and unclean. The staff were not very welcoming and seemed more interested in getting passengers out of the lounge and to the gate rather than letting them relax. This experience will certainly affect future airline used to fly out of CDG, Air France will never be a choice.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : Andy Baker

Date :   15 July 2010

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New Business Class Lounge at Heathrow T4 overlooks the Malaysia Gate (Gate 6) - good seating area with plenty of drinks on offer. Food was of 'Malaysian' origin, OK, but not plentiful. Free WiFi.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KUALA LUMPUR KLIA AIRPORT

Review by : A Ward

Date :   15 July 2010

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As landed on international flight paid a visit to this lounge before regional connecting flight. Very pleasant lounge with good selection of food/drinks including champagne. Very quiet at time of visit (11am) and outnumbered by staff.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Review by : R Macdonald

Date :   1 July 2010

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Excellent lounge for business class passengers. Very new small but well designed lounge with good facilities. The food and drinks on offer were well presented.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - KUALA LUMPUR AIRPORT

Review by : D Napper

Date :   23 June 2010

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As the main hub of the airline, we found this lounge to be very good and serving it's customers well. Maybe a little frayed around the edges. We had no trouble gaining admission 7 hrs before flight and stayed there the whole time. Good selection of food, drinks and reading material. Loved the ice-cream. Even when busy, still seemed calm and tranquil. The golf putting room is a great idea and I am sorry did not get to try this. Nice view of the runways.



MALAYSIA AIRLINES BUSINESS CLASS GOLDEN LOUNGE REVIEW  - SYDNEY AIRPORT

Review by : D Napper

Date :   23 June 2010

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Very quiet and east to find. Small range of food, but what was there was quite tasty. Good selection of reading material. Beautiful bathrooms. Enjoyed the self service bar. Sure it could be better, but there was only 1 flight leaving.



MALAYSIA AIRLINES BUSINESS CLASS REGIONAL GOLDEN LOUNGE REVIEW  - KUALA LUMPUR AIRPORT

Review by : Y Rahim

Date :   12 January 2010

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The regional lounge really nice. The food selection is quite good. Nice view where passenger can see the aircraft from a large window. Passenger also can order the food from the chef. The washroom really big and comfortable. They also have a small playground for kids.



MALAYSIA AIRLINES BUSINESS CLASS REGIONAL GOLDEN LOUNGE REVIEW  - KUL / LHR / SYD AIRPORT

Review by : Rhonda Brown

Date :   6 October 2009

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A huge negative is the selection of food or rather lack of. We traveled over a 5 week period & the only hot meal offered, that was not a stir fry or curry, was potato & leek soup. This did not change over the 5 weeks. The other food offered was average to say the least. At Kuala Lumpur Golden Lounge the only cheese to be eaten with the bountiful supply of crackers was cream cheese! Wraps, bagels or small rolls & not much more.



MALAYSIA AIRLINES BUSINESS CLASS REGIONAL GOLDEN LOUNGE REVIEW  - KUL / LHR / SYD AIRPORT

Review by : Rhonda Brown

Date :   6 October 2009

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A huge negative is the selection of food or rather lack of. We traveled over a 5 week period & the only hot meal offered, that was not a stir fry or curry, was potato & leek soup. This did not change over the 5 weeks. The other food offered was average to say the least. At Kuala Lumpur Golden Lounge the only cheese to be eaten with the bountiful supply of crackers was cream cheese! Wraps, bagels or small rolls & not much more.



MALAYSIA AIRLINES BUSINESS CLASS REGIONAL GOLDEN LOUNGE REVIEW  - KLIA AIRPORT

Review by : Arthur Lim

Date :   7 February 2009

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Very impressive, you can tell its almost brand new when you step in. Great large chairs to relax in. Food choices good, but they should not serve items like fried fish pieces in a food warmer and have it closed - these items tend to harden up and become a real challenge for your teeth! Drinks selection for alcoholic beverages had a bartender service which you had to use which I dont really appreciate - I would prefer a self service bar, but only because I'm more used to it. Noodle bar was very nice. There was also a children's play room, Surau Prayer room, and a massage service corner- but you had to pay for every treatment or massage available - unlike Thai AIrways BKK massage lounge which gave business class passengers a free 30 min massage. Would have been good if MH offered that. The bathrooms were nice, but toilet amenities were not 5 star standard. Previously, MH provided L'Occitane and Aigner toiletries but this is no longer the case. In all a great lounge - much much better than the Business class lounge at the satellite building, less people, which means your chances of getting to use the shower is quite high, and also more peace of mind! Only 1 criticism - too many staff on duty - wherever you walk, they follow you like as though they're keeping a look out just in case you get up to no good! I know they are only there to see if you need any service, but don't overdo it. Some travellers just want some peace and space.



MALAYSIA AIRLINES BUSINESS CLASS REGIONAL LOUNGE REVIEW  - KLIA AIRPORT

Review by : Robin Chen

Date :   30 October 2008

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Lounge is superb! It's far more spacious and impressive than the 1st/ Biz class lounges at the Satellite Building. Great warm and cold food selection, good varieties at noodle bar, delightful bar selection, comfy business centre, good natural lighting and viewing area, internet stations and fully wifi lounge, massage therapy facilities, and best of all, the bathroom! The shower and amenities are certainly 5 Star!



 

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