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Swiss International Air Lines First and Business Class Lounge customer reviews

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Swiss Intl Air Lines
3.0 Star Rating: Fair
49 reviews

 



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SWISS INT'L AIR LINES SENATOR LOUNGE REVIEW  - ZURICH AIRPORT

Date :   15 April 2014

Review by : Robert Brice (Switzerland)

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Recommended

For Swiss minimalism read scowling staff, one choice of pasta, soup straight out of a packet and that's it. Swiss lounges are probably the most basic I have visited with virtually no selection of food or drinks and staff who seen incapable of smiling.



SWISS INT'L AIR LINES "PUERTA DE ALCALA" BUSINESS CLASS LOUNGE  - T2 / GATE D60, MADRID BARAJAS AIRPORT

Date :   7 February 2014

Review by : P Talbot (UK)

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Recommended

Very basic lounge, no bubbles, ready packed sandwiches, limited alcoholic beverages. Old and tired decor. Needs a total revamp, and not a pleasant experience. Staff could not be bothered. WiFi access intermittent.



SWISS INT'L AIR LINES BUSINESS CLASS LOUNGE REVIEW  - ZURICH AIRPORT

Date :   7 February 2014

Review by : Peter Hoe (Malaysia)

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Recommended

I've been to this lounge twice in 2 months. Although large, spacious and well lit, it falls short of everything else. After flying in from Newark, I requested to have a shower and was told abruptly that I have to wait. When I mentioned to the lady at the desk that the staff did not refill the shower & body lotion, she gave no response. The food offered in this lounge can hardly be described as edible. The main course for lunch today is macaroni and potatoes! Pale, yellow and totally unappetizing. Very little else is on offer. And they don't do " smiles" either. A little later when I enquire with the same lady if they had a day room, she almost rolled her eyes! Swiss has failed badly in their effort to provide a Business Class lounge that could warrant any star rating.



SWISS INT'L AIR LINES SENATOR STAR GOLD CLASS LOUNGE REVIEW  - A GATES, ZURICH AIRPORT

Date :   7 February 2014

Review by : R Deu (Spain)

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Recommended

This lounge was refurbished about 4 years ago when it became Senator lounge. The staff is far from being helpful and you do not feel welcome at all. The selection of food and drink has been the same from the re-opening. I will never understand that no food available from 10am - 1230 pm and from 1500-1730 h. Only hard dry sweets, peanuts and that's it. The selection of newspapers downgraded each month. Waiters are very noisy joking ans shouting in the kitchen. Hot meal also the same for ages; rice with curry, rigatoni with spinach, pasta with corn. I always think of how they advertise themselves: "Swiss hospitality". Where are all those chocolates, cheese and other delicious food from Switzerland?



SWISS INT'L AIR LINES BUSINESS CLASS LOUNGE REVIEW  - ZURICH AIRPORT

Date :   16 September 2013

Review by : S Kazim (UAE)

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Recommended

Swiss should be ashamed of their flagship lounge. First of all the location is a bit weird specially for those traveling international. The lounge is accessed after security but before immigration so you need to leave well in advance if your gate is in the E area. Staff are not welcoming and the bar staff are surly and rude and find it cumbersome to make a drink for you. Food is limited with 1 rice and some cold unappetizing sandwiches. Sadly enough of none of the cheese or chocolates which this beautiful country is famous for are seen in the lounge.



SWISS INT'L AIR LINES BUSINESS CLASS LOUNGE REVIEW  - D GATES, ZURICH AIRPORT

Date :   6 August 2013

Review by : B Tesanovic (Australia)

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Recommended

Small lounge with limited food and drinks, and by far the unfriendliest attendants from any lounges I've experienced. This lounge has only got one shower, be prepared for really long wait for a shower. Luckily I do have few hours between the flights. When I asked about wi fi the answer was 'it is all written here'. Why work in service industry if you can't be bothered to provide service!



SWISS INT'L AIR LINES FIRST/BUSINESS CLASS LOUNGE REVIEW  - T4, NEW YORK JFK AIRPORT

Date :   30 May 2013

Review by : R Winger (USA)

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Recommended

Swiss provides lounge service for all Star Alliance carriers at JFK T4. Its probably the skimpiest lounge I have ever encountered anywhere. Catering in the morning is limited to some berries and some stale bagels. The cappuccino button on the coffee machine is disabled (saving milk?). There are no newspapers. The only thing there is are armchairs, at least 10 years old and uncomfortable. I mostly use the lounge before the Avianca flight to Bogota in the morning and I thought that Avianca is the poor cousin in the Star Alliance and its passengers get correspondingly offhanded treatment. Not so. A couple of months ago I took Swiss First to Zurich and used the F section of the lounge. Indistinguishable, except for a simmering pot of unidentifiable meat and half a bottle of champagne. Isn't Swiss service supposed to be something special?



SWISS INT'L AIR LINES FIRST/BUSINESS CLASS ARRIVALS LOUNGE REVIEW  - ZURICH AIRPORT

Date :   20 March 2013

Review by : K Pahkim (USA)

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Recommended

In transit and we first stopped in at Swiss Lounge D. nice comfortable facility but only one shower available. As we had a long layover, the agent recommended we head over to the Arrivals Lounge just past customs. Clean, classy and functional. The showers were a great size with clothes pressing, relaxation zone and good breakfast variety. You feel more than refreshed leaving here. The one annoying thing is that the internet is limited to 60 minutes free.



SWISS INT'L AIR LINES BUSINESS CLASS SHONGOLOLO LOUNGE REVIEW  - JOHANNESBURG AIRPORT (INT'L)

Date :   20 March 2013

Review by : K Pahkim (USA)

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Recommended

Out of 8 lounge visits in a two week trip, this was one of the smartest ones we experienced. there are two showers that were more than spacious and well kept for use. The food choices were a hot buffet with 5 items (Thai Chicken curry, stroganoff, stir fry etc) and a full fridge of sandwiches, sushi, and fruit and yogurt as well as soup and self serve liquor, coffee and drinks. Each zone allowed you to be private and work and the TVs were at a low volume so as not to disturb. The internet was a little slow and depending on where you sat, would lose connectivity. Definitely worth seeking out and less crowded than the Bidvest and SAA Baobab Lounges that we also stopped in at.



SWISS INT'L AIR LINES SENATOR STAR ALLIANCE GOLD LOUNGE REVIEW  - GENEVA AIRPORT

Date :   14 February 2013

Review by : A Leger (Switzerland)

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Recommended

I am an occasional visitor of the Geneva SWISS Senator lounge, and my Friday evening visit (25th January 2013) was my worst experience here. The lounge was very crowded and food trays were empty - the only food available was pretzels, peanuts and candy. I waited for the lounge staff to replenish the food trays but they only brought out cake. Not this lounge's finest hour.



SWISS INT'L AIR LINES FIRST CLASS /STAR ALLIANCE GOLD LOUNGE REVIEW  - LOS ANGELES INT'L AIRPORT

Date :   24 January 2013

Review by : M Aspinall (USA)

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Recommended

This Star Alliance Lounge in LAX could be the worst First Class International Lounge in the US. First - it is ugly, no life and for the next year, no natural light due to airport construction. The seats are large but arranged in a train format - 2 by 2 and then 8 rows back. If you want to see the TV - almost impossible beyond row 3. Today - the seats were filthy - dry food on the first three seats that I sat on. The food is meagre and uninteresting. Some sushi - but overly cold and poor quality. Sandwiches are clearly made only once a day in the morning. Desserts not bad. The worst part is the staff - unpleasant and unresponsive at best. When I asked for the TV channels to be changed, the front desk staff said that it would take 20 minutes - because that they needed a supervisor to do it. When I then asked one of the food clearing staff, she changed the channels immediately. The staff at the desk tals so loudly that twice I had to ask them to quiet down so I could conduct a phone call on my mobile.



SWISS INT'L AIR LINES SENATOR STAR ALLIANCE GOLD LOUNGE REVIEW  - ZURICH AIRPORT

Date :   10 January 2013

Review by : Ernst Maegli (Switzerland)

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Recommended

High expectations on Senator Lounge on my first visit as Gold pax. Unfortunately in Zurich, the Senator (Gold) Lounge has less space available then Business Class lounge, at least at some hours. Walking around till someone leaves. Worse than 2nd class waiting rooms at train stations. In the meantime I learned to change to Business Class lounge (just more seats and more possibilities to find a quiet corner). Food about the same (extra sandwiches) and drinks also not too spectacular. Staff (waiters) the same as in Business lounge, not very interested in the customer, very loud speaking among each other and handling plates/glasses. A disappointment if you're hoping for a higher level of service.



SWISS INT'L AIR LINES FIRST CLASS LOUNGE REVIEW  - ZURICH AIRPORT

Date :   23 December 2012

Review by : Mauricio Canosa (Brazil)

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Recommended

I had high expectations on this lounge and I can say my experience was not the best. I arrived around 7pm, during a busy evening at Zurich Airport. Beautiful reception area and an elegant restaurant sided by a long bar, which was almost full of passengers having dinner. Another room with large leather sofas, sided by a buffet and bar. Windows with great views of aircraft. I opted for the buffet. Great choices of appetizers, cheeses and breads, all of high quality. Also, great range of wines and spirits. Soon, the lounge became crowded - used plates and glasses quickly filled the cocktail tables and buffet space. When I went to choose one of the hot entrees, all of them had finished, with no replacements. It is a well appointed lounge, but service should be improved.



SWISS INT'L AIR LINES FIRST/BUSINESS CLASS ARRIVALS LOUNGE REVIEW  - ZURICH AIRPORT

Date :   29 October 2012

Review by : Mary Klestadt (Australia)

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Recommended

The new Swiss arrivals lounge at Zurich is really excellent - particularly after a long-haul flight from Hong Kong. Located near the exit from Arrivals hall 2 (near customs) it has well-staffed showers (20!) that are very spacious and well-supplied, and they also offer a 10 minute ironing service. The lounge area itself was large and at 6am-8am - the time I was there - the breakfast selection was excellent and regularly replenished. An ideal place to refresh while you wait for businesses or shops in Zurich to open!



SWISS INT'L AIR LINES BUSINESS CLASS LOUNGE REVIEW  - ZURICH AIRPORT

Date :   29 March 2012

Review by : R Mortara (UK)

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Recommended

One of the several options open to Swiss passengers this one is located towards the north end of the main terminal on the upper level. Its clean and comfortable and peaceful. Good selection of drinks and during the morning a variety of breakfast food is available. Alas on the day I came back the only hot food provided was curry soup or Indian style rice (neither an option for me on my diet). Papers and magazines appear to be limited to german language editions although the FT was available in the afternoon.



SWISS INT'L AIR LINES BUSINESS CLASS LOUNGE REVIEW  - ZURICH AIRPORT, GATE D

Date :   27 February 2012

Review by : N Werner (Switzerland)

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Recommended

The new lounge in the recently opened Terminal B/D (non-Schengen) for flights to London etc. looks modern, nice and has nice views of the tarmac but that is where the praise ends. Staff is typically LX being cold and not overly friendly. Food selection is a disgrace. One hot dish, soup and bread with some fruits. Not really what one would expect from such a good airline. Drinks selection is ok and you get 2 hours of free WiFi with a voucher. Toilets are outside and the lounge is hidden in the far end of the corner. Staff in the kitchen is quite loud at times, which means it is not that relaxing. There is also only one screen to check the status of your flight and it is not conveniently located. Swiss can do better than this.



SWISS INT'L AIR LINES BUSINESS CLASS LOUNGE REVIEW  - BASEL AIRPORT

Date :   7 February 2012

Review by : Michel Jeff (Switzerland)

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Recommended

This is probably the best SWISS lounge (also doubles as Star Alliance Lounge). Amazing views of the runways from this circular lounge with surprisingly tasty hot food, good selection of drinks and, above all, a very calm and relaxing atmosphere - even to the extent of having laid back chairs/beds to watch the planes take off and land. Free high speed WIFI. Worth choosing Basel to fly from if convenient compared to Geneva or Zurich just for the excellent lounge. SWISS do some things well (not all by a long stretch) - and this is definitely one of them!



SWISS INT'L AIR LINES BUSINESS CLASS LOUNGE REVIEW  - ZURICH AIRPORT, GATE D

Date :   23 January 2012

Review by : Robert Brice (Switzerland)

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Recommended

A brand new but typically Swiss lounge: cold staff, no atmosphere, very poor selection of food (rice, apples and bread rolls), and a limited selection of drinks. Internet access is not free and costs a staggering 25 francs (20+ euros)! Very poor when compared to every other major airline.



SWISS INT'L AIR LINES BUSINESS CLASS PANORAMA LOUNGE REVIEW  - ZURICH AIRPORT

Date :   28 November 2011

Review by : Mark Barber (UK)

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Recommended

Staffed by moody, unsmiling staff who fail to recognize that customer service is part of their job. The food choice is particularly poor - the usual cheese pasta (a staple in all Swiss lounges), and dried out sandwiches. Overcrowded and chaotic - on a par with Lufthansa.



SWISS INT'L AIR LINES BUSINESS CLASS LOUNGE REVIEW  - CONCOURSE A, ZURICH AIRPORT

Date :   28 November 2011

Review by : R Krusenstjerna (Sweden)

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Recommended

I regularly use this lounge when transferring at Zurich. There is a good choice of seating. There are plenty of newspapers, also foreign ones. Although a non-smoker, the smokers' bar, ie. the upstairs area with the serviced bar is my favourite spot. Best view, nice light conditions, very friendly bar staff and good choice of drinks. The choice of beverages in the self-service areas is very good. I love the Rivella, a Swiss lemonade, which is milk-acid based and very rejuvenating. The problems of this lounge are the lack of good food, especially hot food items, if any at all, are very poor standard. Another problem are the loud service staff, which sometimes make it hard to relax and refresh in this lounge.



SWISS INT'L AIR LINES BUSINESS CLASS LOUNGE REVIEW  - ZURICH AIRPORT

Date :   22 October 2011

Review by : Chris Antipodes (Australia)

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Recommended

Very disappointing. The lady at reception was unsmiling and made you feel like you were keeping her from more important work. The lounge itself is adequate but it was entirely unacceptable that no hot food was available an hour before closing, only old, stale sandwiches. It's strange that the toilets are outside. The view was nice, but the Swiss business lounge in terminal A is far better overall.



SWISS INT'L AIR LINES BUSINESS CLASS "PANORAMA" LOUNGE REVIEW  - ZURICH AIRPORT

Date :   18 September 2011

Review by : N Werner (Switzerland)

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Flew with TG and they use the Panorama lounge or Swiss lounge in Zurich. As we first wanted to use the Swiss lounge, they told us that we can only use one lounge and if we used the Swiss lounge we could no longer use the Panorama lounge. I found this policy to be confusing and insulting if you have a business class ticket. So we decided to go to the Panorama lounge as it was closer to the gate but took around 25 minutes to get there first. Once in the lounge the food selection was ok and the drink selection was fine too. The views are magnificent and the lounge was not crowded even though TG, SQ, BA, LX, AC etc. all use this lounge. In comparison to other lounges worldwide it is average/below par. Internet is not free.



SWISS INT'L AIR LINES BUSINESS CLASS "MOSAICI" LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   2 May 2011

Review by : S Lima (Switzerland)

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An awful experience. Staff not friendly. There were a miserable small plastic dishes on top of the bar with three pieces of sandwiches. The food selection doesn't exist. The drink selection is poor. Very old structure. Not recommended.



SWISS INT'L AIR LINES BUSINESS CLASS MILLENIUM LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   2 May 2011

Review by : S Lima (Switzerland)

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Staff was friendly and efficient, there were three computers with internet. Seating comfortable and spacious, food selection good in comparison to other lounges. The drinks selection was very good.



SWISS INT'L AIR LINES PLATINUM LOUNGE REVIEW  - BUDAPEST AIRPORT

Review by : Chris Joynes (Switzerland)

Date :   2 May 2011

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Tacky, uncomfortable Lounge. Toy-town furniture. No privacy, even from the corridors outside, as some walls are only glass. Food, judging by my numerous visits over the past few years, is usually a bowl of tasteless puff pastry discs which often runs out before 5pm. Drinks reasonable. In short, the lounge is almost completely neglected and permanently dirty. No information nor flights called as staff are too busy communicating with their friends. Toilets outside lounge. Wi-Fi sometimes sporadic and temperamental but always very slow. The airport should provide better, both in quality of lounge and staff. Not under SWISS direct control, of course, but I feel they should insist on a better product than this.



SWISS INT'L AIR LINES SENATOR LOUNGE REVIEW  - GENEVA AIRPORT

Review by : Chris Joynes (Switzerland)

Date :   2 May 2011

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Reasonable Lounge but not up to the standard of the Senator Lounge in ZRH. Pleasant and helpful desk staff. Service staff do not seem to want to replenish the stocks in a timely manner. Drinks but especially food run out quite often. Cleanliness does not seem to be top of the list, either. White wine & Prosecco never kept cold. A dozen ice cubes will not do much for two or three bottles and cannot be expected to last for 2 hours! PC's now work since being replaced. Wi-Fi is available, if a slightly complicated phone-back system is followed and the provider actually phones back. Lounge ambience is not too bad although not really relaxing as the lounge is usually quite full. Access is via an escalator up but only stairs back down to departure gates. Toilets are outside and quite a way from the lounge, too far considering the Senator Lounge is supposed to be a "prestige" product.



SWISS INT'L AIR LINES BUSINESS CLASS / STAR ALLIANCE GOLD LOUNGE REVIEW  - ZURICH AIRPORT

Review by : O Sodergren

Date :   20 November 2010

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Ugly lounge with poor seating comfort, poor internet services, no good snacks or dishes. Even worse, the personnel is very noisy (shouting, laughing, making lots of noise with empty glasses and bottles). Completely impossible to relax in that environment. Will definitely avoid ZRH for transfer in the future.



SWISS INT'L AIR LINES BUSINESS CLASS SENATOR LOUNGE REVIEW  - GENEVA AIRPORT

Review by : R Kampel

Date :   22 July 2010

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Aesthetically pleasing, bright lounge. Quiet, good availability of computers, amazing coffee machine, good drinks selection. Main complaints is lack of food, beyond peanuts and fruit, and absence of bathrooms (you need to go outside).



SWISS INT'L AIR LINES FIRST CLASS SENATOR LOUNGE REVIEW  - ZURICH AIRPORT

Review by : Brian Noad

Date :   6 July 2010

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Food choice limited to one hot dish. Only one internet computer worked although there seemed about 5 or 6 available. Lounge clean, staff unfriendly, wash rooms needed cleaning as no clean towels for showers. Overall, not up to First Class expectations.






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