Lufthansa First Class and Business Class Lounge customer reviews

LUFTHANSA BUSINESS CLASS LOUNGE REVIEW  - KATOWICE AIRPORT

Date :   17 April 2013

Review by : J Drzecki (Poland)

Newly opened lounge features impressive seating place with a brilliant view of an apron. There is free wi-fi inside, with a very high operating speed. Nice, generous choice of food (sandwiches, crisps, snacks etc.) and one of the best bargains of the alcohol-drinks I've ever seen!

LUFTHANSA SENATOR / STAR ALLIANCE GOLD LOUNGE REVIEW  - NEWARK AIRPORT

Date :   5 April 2013

Review by : T Biastoch (Germany)

Lufthansa (LH) runs this Lounge as part of the SAS business lounge. The location is not that bad as the backdoor brings you directly to the gate and the staff calls for your flight. It's rather small with about 25 seats. Free Magazines and Papers, WiFi, 4 computers. Beverages are to LH standards, food however is below standard. Waiting here for about 90min no problem, 5 hrs would be a nightmare.

LUFTHANSA BUSINESS CLASS LOUNGE REVIEW  - HANNOVER AIRPORT

Date :   11 January 2013

Review by : S Paice (UK)

Spacious lounge just beyond security in terminal A. Leather armchairs, plenty of power points and some nice food although the range is a bit limited. Pleasant place to wait for a flight, especially as there's not much at all in the airport itself!

LUFTHANSA FIRST CLASS TERMINAL LOUNGE REVIEW  - FRANKFURT AIRPORT

Date :   1 January 2013

Review by : Mauricio Canosa (Brazil)

Arrived with Austrian Airlines at T1 and had a connecting flight to Sao Paulo with Lufthansa. I had to leave the main terminal and after a 6-8 minutes outside walk entered the First Class Terminal. Receptionist helped me with passport and security control and showed me the facilities, which are exclusive for long haul First class passengers. The terminal has its own duty free and lounge with different seating areas, huge bar, restaurant and buffet area, cigar room, bathrooms, etc. It is big and very elegant, with many leather chairs and sofas and smaller rooms. It has large windows but no apron or runaways views. Huge bathroom complete with plushy towels and bathrobe and ETRO toiletries. Jacuzzi had none of the special spa features of the similar one at their Munich lounge. Small Duty Free had the main brands. Extensive menu for dinner buffet and a-la-carte restaurant, but chose to have dinner on the flight instead. Great selection of magazines but wanted to use a computer and was told they no longer offer computers in the lounge which was a disappointment. 30 minutes before departure, escorted downstairs, where my passport was checked and Porsche Cayenne to the aircraft. This is a huge terminal, which never got crowded, very comfortable, luxurious and well-appointed. It lacks some of the details of their smaller lounge in Munich.

LUFTHANSA FIRST CLASS LOUNGE REVIEW  - MUNICH AIRPORT

Date :   23 December 2012

Review by : Mauricio Canosa (Brazil)

This lounge doubles as an arrivals and departures lounge, so after a flight from Sao Paulo, I decided to use the lounge. Nice reception with welcoming staff, handed my passport to an official, so passport control done in the lounge area, which was and nice. Beautiful lounge, not a huge one but cozy, with different seating areas to choose, with leather sofas and cocktail tables (with Mozart chocolates). 4 or 5 computer stations. Decided to take a bath, more than half-a dozen bathrooms. Large marbled room with a jacuzzi, rain shower area, with bathrobe, towels, slippers, and ETRO amenities. Staff came back with the Lufthansa First Class Lounge Rubber Duck! In the restaurant area, I was handed a menu with brunch choices cooked according to taste, but decided to check the buffet instead. Several choices of breads, cheeses, meats, smoked fishes, 2 or 3 hot entrees, sweets etc. Unfortunately, the lounge is inside the terminal and offers no apron or runway view, but it does provide friendly and efficient service.

LUFTHANSA FIRST CLASS LOUNGE REVIEW  - MUNICH AIRPORT

Date :   22 November 2012

Review by : David Gummers (UK)

This is a delightful lounge. The staff knew who we were as I had asked for a massage to be pre- arranged. Check in was efficient. The first visit was on the outward flight to Cape town - so a long bath and rest before dining as we had plenty of time. The service was very friendly. On the return journey we arrived at 0500, and had 3 hours in the lounge. This time it was more crowded, but the service again was impeccable - had a shower and a lovely breakfast. The best bit was the fact the plane was not on a stand, so we were taken to the plane by a Merc.

LUFTHANSA FIRST & BUSINESS CLASS ARRIVALS "WELCOME LOUNGE" REVIEW  - FRANKFURT AIRPORT

Date :   15 November 2012

Review by : Federico Boekenhans (Argentina)

Concourse B, luggage pick up area, outstanding welcome lounge. Excellent breakfast, shower area, very clean bathrooms. A very good Lufthansa product.

LUFTHANSA BUSINESS CLASS LOUNGE REVIEW  - C14/C15 FRANKFURT AIRPORT

Date :   15 November 2012

Review by : Federico Boekenhans (Argentina)

Excellent lounge if you come in early. Food selection mainly sandwiches. Beverage all type of sodas, beer, wine, coffee. The boarding is outstanding, as you don't have to be staying in line with the crowd.

LUFTHANSA "CLUB AMERICA" BUSINESS CLASS LOUNGE REVIEW  - MIAMI INTERNATIONAL AIRPORT

Date :   18 September 2012

Review by : D Kusiak (Sweden)

Travelling with Lufthansa between MIA-FRA. The worst lounge I have ever visited. No service. Food - I would not even call that refreshments, awful quality. Drinks only from the bar from a bartender - nothing special. Wi-Fi really slow, practically impossible to use. Very crowded. No newspapers. Not worth it. No other options on Concourse J. Very poor facility comparing to regular Lufthansa or other Star Alliance lounges.

LUFTHANSA FIRST CLASS LOUNGE REVIEW  - B CONCOURSE, FRANKFURT AIRPORT

Date :   11 September 2012

Review by : R Jones (USA)

The lounge in the B concourse area looks very similar to the First Class Terminal, but they are worlds apart. This morning, there were two men and a woman to greet guests as they arrived. The two men were completely disinterested in greeting, or lending a hand to adjust our seats on the next flight. It was like pulling teeth to have them assign us two seats together even though we already knew the flight was nearly half empty. They really don't belong, especially after having just stepped off a terrific flight where every staff member did their absolute best to ensure a restful and pleasant journey for each passenger. The lounge is quite full, almost every seat is taken. The food offerings look decent but perhaps a tad tired as it's nearly time to switch out for the lunch menu.

LUFTHANSA BUSINESS CLASS LOUNGE REVIEW  - C16, FRANKFURT AIRPORT

Date :   11 September 2012

Review by : Reiner Kleppert (Germany)

They offer only a small snack. I have been in the Lufthansa lounge B48 on my last flight. That lounge offers much more food and facilities. I was very angry what they offer the passenger at this C16 lounge.

LUFTHANSA BUSINESS CLASS / STAR ALLIANCE GOLD LOUNGE REVIEW  - DELHI AIRPORT

Date :   6 August 2012

Review by : Howard Atkins (Israel)

This is a new lounge and much better than the previous shared lounges. Quiet, Wifi, reasonable food offerings. Very attentive staff.

LUFTHANSA SENATOR LOUNGE REVIEW  - GATE A26, FRANKFURT MAIN AIRPORT

Date :   6 June 2012

Review by : Paul Browne (Canada)

I am not sure why I still go to this lounge as it has always been overcrowded, not particularly clean, with poor food offerings. This time the airport public areas outside were more peaceful than this place. Lufthansa really needs to take a look at this lounge and improve the standards as it is an embarrassment.

LUFTHANSA SENATOR / STAR ALLIANCE GOLD LOUNGE REVIEW  - MUNICH AIRPORT

Date :   6 June 2012

Review by : Dawid Kusiak (Sweden)

This Senator lounge in Munich is one of my favourite. Cosy, friendly staff, amazing food, high quality of wine and champagne and nice atmosphere. This lounge is only for Senator customers and Star Alliance Gold card holders.

LUFTHANSA BUSINESS CLASS LOUNGE REVIEW  - MUNICH & BERLIN AIRPORT

Date :   6 June 2012

Review by : Thomas Echter (Germany)

Totally disappointing! Lufthansa advertises its Lounges as something exclusive. But the Lufthansa Business Lounge is such a shame. Food offer is bread rolls, jam, butter, yoghurt, a banana and pickled cucumbers. In Berlin at least it was empty, but Munich was crowded in a way you don't even find a seat. Having in mind, that in order to get into these lounges you were first paying Thousands of euro to Lufthansa flight tickets, I am seriously surprised.

LUFTHANSA BUSINESS CLASS LOUNGE REVIEW  - GATE A46, FRANKFURT MAIN AIRPORT

Date :   22 May 2012

Review by : J Lynch (Canada)

Very large lounge, it seemed crowded at first, but as we walked in a clockwise circle, the crowd thinned. A huge variety of snacks and treats to enjoy. A few English newspapers, no magazines except Golf. The bathrooms were cramped and awkward to use, but clean. The wifi was free. It was a nice place to hang out for 2 hrs between flights.

LUFTHANSA FIRST CLASS LOUNGE REVIEW  - MUNICH AIRPORT

Date :   3 May 2012

Review by : S Meyer (Switzerland)

They know you and where you travel to when you enter the lounge, immigration happens there and personally. The lounge is modern but with a warm atmosphere. You can help yourself at the buffet, drinks are served to your seat or you can order a hot meal cooked freshly. The selection of food and drinks is great. Huge showers and you can have a bath if you like. Best of all, you'll be taken to the plane by limousine if it's parked on an outside position and not docked to a gate.

LUFTHANSA SENATOR LOUNGE REVIEW  - DETROIT AIRPORT

Date :   3 May 2012

Review by : T Harding (USA)

What a wonderful enclave of service tucked into DTW's new North terminal. Excellent food/champagne. Attentive staff. Quiet/refined service. Beats any other business lounge in the USA. Limited hours but when open cannot be topped!

LUFTHANSA SENATOR BUSINESS CLASS LOUNGE REVIEW  - MUMBAI AIRPORT

Date :   2 May 2012

Review by : R White (UK)

Lounge is small but nice, the only option for Star travellers in Mumbai. Staff welcoming and smiley. Food limited but more than just snacks. Could do with computer terminals in case you don't have a wifi device with you. Two let downs are it not having a flight screen at all in the lounge. Also they had a row of clocks for world time and had taken the Mumbai one down - I couldn't work out why if that one broke they didn't put the Singapore clock in its place and change its time.

LUFTHANSA SENATOR LOUNGE REVIEW  - FRANKFURT AIRPORT, GATE A26 SCHENGEN

Date :   25 April 2012

Review by : R Deu (Spain)

An older and smaller lounge of other Lufthansa lounges at Frankfurt. It is packed at all times and even if service is constant (bar and food) it is impossible to relax and have a seat. The venue is not at all in accordance with today's traveller. Staff should avoid having drinks and snacks from the passenger area and consumed at the front desk.

LUFTHANSA STAR ALLIANCE FIRST CLASS/GOLD LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   25 January 2012

Review by : G Graham (USA)

The Star Alliance lounge at CDG in terminal 2 near gates 60-6 is downstairs. The space proved to be comfortable and quiet with a very good selection of snacks, drinks and sandwiches.

LUFTHANSA FIRST CLASS TERMINAL LOUNGE REVIEW  - FRANKFURT AIRPORT

Date :   23 January 2012

Review by : C James (USA)

It was a not up to par with Emirates/Qatar lounges, it is very hard to find. The personal assistants are not all equal, ours was not very good. You can not get a VAT refund for merchandise purchased that is considered carry-on. Beware of this fact. Breakfast area seemed busy and employees falling behind in servicing passengers. Quiet areas (non- cellphone areas) are not enforced and there was always someone talking everywhere even near the quiet relaxing chairs with blankets. Limo service to your flight, you better request or demand the car you want when you arrive. They put my wife and I in a Minivan with two strangers, Business class HON members. I felt this Terminal relative to my experiences around the world with others such as Qatar, SIA etc was very poor. There are many Business class lounges that are better than Lufthansa's First Class Terminal experience.

LUFTHANSA BUSINESS CLASS SENATOR TOWER LOUNGE REVIEW  - FRANKFURT AIRPORT

Date :   23 January 2012

Review by : S Blumenthal (Germany)

Good lounge with great views. Selection of simple sandwiches and variety of drinks, including alcoholic beverages. This lounge can get really crowded though, with people lining up in front of the elevators.

LUFTHANSA BUSINESS CLASS "HAS EXECUTIVE" LOUNGE REVIEW  - HOUSTON AIRPORT

Date :   23 January 2012

Review by : E Rehm (Germany)

Small Lounge, no bathrooms, no showers, no baggage storage. Every drink has to be ordered at the bar, you have to wait for the staff to show up. After several minutes of waiting for the Barkeeper I finally ordered 2 Cokes for me and my friend. When she asked me if I'd want anything else I asked for 2 additional Cokes, as we were very thirsty and didn't know, if she was going to leave again. Her answer: "you can have one and have to come back to get another one". Avoid that uncomfortable place with rude staff!

LUFTHANSA BUSINESS CLASS LOUNGE REVIEW  - FRANKFURT AIRPORT

Date :   23 January 2012

Review by : William Dunn (USA)

I splurged on business class tickets to take my 92 yr old mother to Russia. A reason for going business class was to have a comfortable place to wait during layovers in Frankfurt. What a mistake! The business class lounges were so crowded people were waiting in line to get in. Inside, there was a cattle car feeling with no place to sit and no fresh air. I was mortified that my mother was forced to sit out in the airport lobby after I had promised her the luxury of business class. Never again Lufthansa!

LUFTHANSA BUSINESS CLASS SENATOR LOUNGE REVIEW  - GATE B26, FRANKFURT AIRPORT

Date :   28 November 2011

Review by : Steven Curfs (Canada)

Compared to some time ago, the lounges have improved . Instead of haribo sweets and beer they now offer simple sandwiches, hot food, desserts, variety of cold dishes as well as a good choice in alcoholic and non-alcoholic beverages. Staff friendly and good storage space. I think the main problems however are that a lot of people can make use of the lounges and they are overcrowded. Also a limited budget for the food and beverage service is evident. The lounge offered seating, free wifi, a drink and a nibble and storage for luggage.

LUFTHANSA NON-SCHENGEN BUSINESS CLASS LOUNGE REVIEW  - MUNICH AIRPORT

Date :   22 October 2011

Review by : K Athens (USA)

Mediocrity is the word that comes to mind. In terms of food, the quality is subpar - it is horrible if you are a vegetarian. Quality of drinks is also below average. The seats are not comfortable and there is an air of tightness and inability to move around effortlessly. To me, two positives stood out - the shower was wonderful (some toiletries provided) and the storage area to lock your handbags so you don't have to take them around. This is not a nice lounge.

LUFTHANSA BUSINESS CLASS SENATOR LOUNGE REVIEW  - GATE A26, FRANKFURT AIRPORT

Date :   22 October 2011

Review by : T Smith (Canada)

Stopped by the gate A26 Senator Lounge at around 8am on a layover to Graz, Austria. Terribly overcrowded. I took one walk around, found no seats available, took note of the 20 people standing around waiting for a seat, and immediately left. I'm sure the food and beverages were fine, but if I can't sit down, what's the point. So the only thing I can rate this lounge on is comfort, which gets a very poor score.

LUFTHANSA BUSINESS CLASS SENATOR LOUNGE REVIEW  - GATE B43, FRANKFURT AIRPORT

Date :   22 October 2011

Review by : T Smith (Canada)

Visited this Senator lounge located at Gate B43, arriving at around noon. After visiting the Senator lounge at Gate A26 a week previously I was expecting the worst (cramped, no seats available, should be used as a broom closet etc). When I entered the lounge I was pleasantly surprised. This lounge is huge and was filled only to about 20% capacity. Very spacious and clean, you aren't cramped. Although the lounge did fill up while I was there, seats were available. The breakfast food was fine and plentiful and beverage selection is what you'd expect in a lounge. The staff were pleasant; they greeted as you arrived and farewell as you left. There was a bartender on hand to mix drinks. I had excellent WiFi connectivity. I just wished that there was a fine lounge like this at the "A" departure gates so that I can relax at my layover when I'm entering Europe instead of just when I'm leaving it.

LUFTHANSA SENATOR LOUNGE REVIEW  - FRANKFURT AIRPORT

Date :   19 September 2011

Review by : G O'Neill (USA)

This is the main hub of Lufthansa, surely the most frequently used Senator Lounge in their entire network, and yet it's tiny, totally cramped, and has absolutely no imagination, style, or flare in their decor at all. It looks like a cafeteria in an office building in 1990s Germany. When i arrived there were no seats at all available, and I was forced to stand around waiting for 5 mins before I could even sit down. And the food was just very German (Bavarian) meat dishes, with a cold creamy potato salad being the only vegetarian option in the whole place. Only 1 tv screen in one corner, with no sound, and I cant believe in another corner is a LCD display only showing tv advertising!! Having just come from the fantastic, modern, beautifully designed Senator lounge at JFK, this feels like an economy lounge for Easyjet.