LUFTHANSA  First Class and Business Class Lounge customer reviews

LUFTHANSA FIRST CLASS TERMINAL LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT

Review by : Tim Keane

Date :   7 February 2010

The intercom button is still a challenge to find at the ground level entrance. Food selection was very good; the alcohol choices were more than extensive. Staff with a few exceptions was very helpful. The cigar lounge (smoking area) for some unknown reason is much larger than the computer area. There were often people waiting to use the handful of computers but no one waiting to use the smoking lounge; at times the WiFi wasn't working adding to the computer delays. Because of the personal/financial security issues with wireless connections, I would have expected the first class terminal to use wired connections in the computer cubicles with WiFi (with WPA2 for wireless security) in the rest of the building. Separate cubicles for people with their own laptops are needed so they do not tie up the very limited number of computer/desk cubicles. The fact that the computer cubicles are several steps higher than the main floor level is a design flaw being a hassle for passengers with mobility issues, heavy luggage, etc. Transport to the plane is a great feature in such a large airport although their policy of waiting until the last minute for this service depends on no slip ups and carries "just in time" behavior to far. My driver was about to get my luggage from the trunk of his car when I questioned the model of Airbus we had just parked under ( he had taken me to the wrong gate). If major European airports would use the same gate numbers inside the terminals as outside the terminals, it would remove this needless complexity. As I wanted to avoid, I had to rush to get settled at my seat before the plane started moving away from the gate.

LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT

Review by : W Chia

Date :   12 January 2010

This lounge is new in terminal 1C and looks like a canteen. No style at all. Drink choice average, food almost non existing. Only nice touch is that it has a direct boarding gate for business passengers. Lounge staff just sit at the door checking if you are qualified to enter. No free wi-fi and this is what I don't understand. It is 2010 now and internet is a part of our and still you have to pay 8 euros for an hour. Lufthansa should be really reconsider the passengers need. The lounge is just gate with some bigger chairs a table with drinks and so called food.

LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT

Review by : Roland Buecheler

Date :   12 January 2010

The lounge was totally crowded with many people standing and not having a seat. Passengers with luggage were bumping into seated travellers while trying to find a space to sit down. Small tables and uncomfy seats. Mediocre food, just some awesome sandwiches. As the Star Alliance grows someone would expect an adjusted lounge to cater for the increased number of business and first class traveller. Staff tried hard to clean tables but had a hard time to get glasses and plates back to the kitchen.

LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - MUMBAI AIRPORT

Review by : John Kotsopoulos

Date :   12 January 2010

What a disappointment. This is a small, dreary and window-less lounge, packed full with passengers awaiting the Frankfurt and Munich departures (leave within minutes of each other). We couldn't find a seat, despite arriving in the lounge almost two hours before departure. There are no showers, which could have been a nice touch considering the flights to Germany leave at around 3am - an awkward time, meaning that most passengers would have long ago checked out of their hotels and be in need of a freshening up, particularly after a day of touring hot and humid Mumbai. At least wifi is free (unlike Lufthansa lounges in Frankfurt!).

LUFTHANSA (Thai Airways) BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - KUALA LUMPUR AIRPORT

Review by : James Halley

Date :   4 December 2009

Thai is the lounge used for passengers flying on star alliance carriers. Drink selection good but food was simply awful. The noodles were gobbled up so quickly that the staff couldnt keep the dish full! Internet ok, and the lounge chairs have been replaced, and at least look the part even if some are not particularly comfortable. Not up to the standard I have come to expect from TG lounges.

LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - MUNICH AIRPORT

Review by : Chris Joynes

Date :   16 October 2009

Borderline rude staff with more than a slightly condescending attitude and manner. A definite feeling of everything was too much trouble. However, once in the lounge, the – mostly Asian – staff were relatively friendly and efficient but still lacking. The atmosphere in this very spacious lounge is pleasant and relaxing and knocks spots off any lounge in FRA, with the exception of the F Class Terminal. I arrived at 4:40 pm. and only awful-smelling soup and the remains of crisps, nuts and the like could be found. At 5 pm. hot snacks were brought out and were surprisingly tasty. Drinks selection is moderately good. Armchairs with low tables and Café-style tables and chairs are available and are kept quite clean. Toilet area clean. Internet access and WLAN. Overall, a pleasant experience and a much, much better transfer airport and lounge than FRA.

LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT

Review by : Bruce Jahnke

Date :   31 July 2009

Worst business class lounge I have ever experienced. Uncomfortable chairs, dirty carpet, and horrible food service. The front desk receptionists were rude, and there is no wireless internet.

LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT

Review by : Peter Schweizer

Date :   31 July 2009

Lufthansa should be ashamed to offer such a dump to their and their star alliance partner business class passengers. Old and run-down furniture, empty plates remained on tables for long time and filthy carpets gave me the impression I was sitting in a run-down train station. Only potato salad and some sort of meat dumplings on offer and standard drinks at the self service counter. Lounge (above my SQ flights departure gate B 48) offers nice views of the tarmac but the outdoor viewing area is closed and appears to be closed some time already due to the weeds growing outside. Why wasn't I surprised that no free wireless internet was available but you had to pay for WIFI. Do have to point out that the shower facilities were flawless and very clean and well maintained. This lounge is a major embarrassment for LH in their home hub.