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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Lufthansa First Class and Business Class Lounge customer reviews



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LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - NEWARK INT'L AIRPORT

Review by : Bruce Temkin

Date :   10 August 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Shared lounge with SAS, and has a very minimalist Scandinavian appeal. Nice variety of breads, cold cuts, cheeses, fruit, drinks (wine, beer, alcohol and soft drinks), etc. A few computer terminals, magazines and fresh fruit scattered around.



LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUSSELDORF AIRPORT

Review by : Henning Schaefer

Date :   6 July 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Being quite spacious, the lounge features several areas. A working area for laptop users, a kind of bistro area and a spacious relaxation area with several TV screens. Two lavatories and two bars (with only one featuring the full variety of available snacks and drinks). Snacks include the usual cake and soup selections, drinks include soft and hard beverages alongside two kinds of draught beer. Wireless internet is not available free of charge.



LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT

Review by : S Reiziger

Date :   15 June 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

The lounge was a joke! We flew a Star Alliance airline and was told that we could use Lufthansa business lounge. We had to walk very far from our gate, go through a security check point to get to the lounge. Then later after we exited from the lounge, we had to go through another security check point at our gate. That added up to a lot of time. We hope for a decent cup of coffee but it was terrible, coming out of a coffee machine. A few cups of yogurt, on a tray, open to all sneezing customers. Sandwiches were made with old bread as hard as rock! No free internet connection! We will not go to this lounge again and will complain to our airline.



LUFTHANSA SENATOR GOLD CARD LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT : TB

Review by : Nick Wilcock

Date :   15 June 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

The standard and variety of food and beverages available in this Gold Card-only lounge continue to deteriorate. The furniture isn't particularly comfortable, working space is cramped and the whole ambience of the place is very run down and second rate. Presumably it's because Lufthansa spend all their resources pandering to the first class lounge users and do not see their Gold Card holders as meriting much in the way of service. It used to be a lot better; why have they allowed their standards to slip so low?



LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - MILAN MALPENSA AIRPORT

Review by : Pawel Litwinski

Date :   15 June 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

The lounge is small and due to Lufthansa expansion in Milan it turns very overcrowded. About 5pm no place to seat at all. Only 2 PC's available in the whole lounge. Some cold snacks (good Italian cheese, some sandwiches, fruit salad), standard selection of drinks. No toilets inside.



LUFTHANSA FIRST CLASS TERMINAL LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT

Review by : R Jones

Date :   15 June 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Super lounge continues to uphold their high standards. Great food and beverage options, decent WiFi, excellent showers, and best of all, superb service. The professional staff treats all passengers with grace and efficient charm. The private security area is a breeze, and the limo ride to the plane is always a treat, whereas the van ride falls short of first class expectations.



LUFTHANSA FIRST CLASS TERMINAL LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT

Review by : S Kothari

Date :   15 June 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Hon circle lounge at Frankfurt is very spacious and tastefully appointed lounge. Sit down restaurant area with excellent food options, full bar with bar tender. Separate cigar / smoking room. Well appointed showers and SPA in the lounge. To board the flight you take a elevator to the ground level quick security check and Lufthansa drives you directly to the gate.



LUFTHANSA FIRST CLASS TERMINAL LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT

Review by : Tim Keane

Date :   7 February 2010

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

The intercom button is still a challenge to find at the ground level entrance. Food selection was very good; the alcohol choices were more than extensive. Staff with a few exceptions was very helpful. The cigar lounge (smoking area) for some unknown reason is much larger than the computer area. There were often people waiting to use the handful of computers but no one waiting to use the smoking lounge; at times the WiFi wasn't working adding to the computer delays. Because of the personal/financial security issues with wireless connections, I would have expected the first class terminal to use wired connections in the computer cubicles with WiFi (with WPA2 for wireless security) in the rest of the building. Separate cubicles for people with their own laptops are needed so they do not tie up the very limited number of computer/desk cubicles. The fact that the computer cubicles are several steps higher than the main floor level is a design flaw being a hassle for passengers with mobility issues, heavy luggage, etc. Transport to the plane is a great feature in such a large airport although their policy of waiting until the last minute for this service depends on no slip ups and carries "just in time" behavior to far. My driver was about to get my luggage from the trunk of his car when I questioned the model of Airbus we had just parked under ( he had taken me to the wrong gate). If major European airports would use the same gate numbers inside the terminals as outside the terminals, it would remove this needless complexity. As I wanted to avoid, I had to rush to get settled at my seat before the plane started moving away from the gate.



LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - FRANKFURT AIRPORT

Review by : W Chia

Date :   12 January 2010

4 Star Rating

Lounge Comfort

4 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

4 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

This lounge is new in terminal 1C and looks like a canteen. No style at all. Drink choice average, food almost non existing. Only nice touch is that it has a direct boarding gate for business passengers. Lounge staff just sit at the door checking if you are qualified to enter. No free wi-fi and this is what I don't understand. It is 2010 now and internet is a part of our and still you have to pay 8 euros for an hour. Lufthansa should be really reconsider the passengers need. The lounge is just gate with some bigger chairs a table with drinks and so called food.



LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT

Review by : Roland Buecheler

Date :   12 January 2010

4 Star Rating

Lounge Comfort

4 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

4 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

The lounge was totally crowded with many people standing and not having a seat. Passengers with luggage were bumping into seated travellers while trying to find a space to sit down. Small tables and uncomfy seats. Mediocre food, just some awesome sandwiches. As the Star Alliance grows someone would expect an adjusted lounge to cater for the increased number of business and first class traveller. Staff tried hard to clean tables but had a hard time to get glasses and plates back to the kitchen.



LUFTHANSA BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - MUMBAI AIRPORT

Review by : John Kotsopoulos

Date :   12 January 2010

4 Star Rating

Lounge Comfort

4 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

4 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

What a disappointment. This is a small, dreary and window-less lounge, packed full with passengers awaiting the Frankfurt and Munich departures (leave within minutes of each other). We couldn't find a seat, despite arriving in the lounge almost two hours before departure. There are no showers, which could have been a nice touch considering the flights to Germany leave at around 3am - an awkward time, meaning that most passengers would have long ago checked out of their hotels and be in need of a freshening up, particularly after a day of touring hot and humid Mumbai. At least wifi is free (unlike Lufthansa lounges in Frankfurt!).



LUFTHANSA (Thai Airways) BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - KUALA LUMPUR AIRPORT

Review by : James Halley

Date :   4 December 2009

4 Star Rating

Lounge Comfort

4 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

4 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

Thai is the lounge used for passengers flying on star alliance carriers. Drink selection good but food was simply awful. The noodles were gobbled up so quickly that the staff couldnt keep the dish full! Internet ok, and the lounge chairs have been replaced, and at least look the part even if some are not particularly comfortable. Not up to the standard I have come to expect from TG lounges.




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