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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

BUSINESS CLASS LOUNGE - FRANKFURT AIRPORT

User:  Anthony Vargas

Date of use:   19 October 2007

What can I say about Lufthansa's business class Lounge? Quite frankly not an awful lot that's good. I looked at the food and thought, "As a Business Class passenger surely I'm entitled to something better than this?" Obviously not. I stayed a few minutes, looked how dirty the floor was, how old everything looked before deciding to go to the bar and get a decent breakfast. I won't use Lufthansa's Frankfurt Am Main lounge again. It's quite sad as Lufthansa have a fairly good reputation. This was a major let down.

BUSINESS CLASS LOUNGE - FRANKFURT AIRPORT

User:  Paul Budd

Date of use:   18 September 2007

The worst airline lounge I have ever had the displeasure of using. I had to circulate for 15 minutes before I found a seat. The variety of food was insulting, all that was on offer was cereal, pretzels and crisps. The toilet facilities were cramped and the lounge was staffed by miserable employees. What is strange is that the entrance to the lounge via the stairs and 'lounge guard' misleads passengers into thinking that somehow the lounge offers any exclusivity. However this is completely the opposite of what the airline are trying to create. This lounge was a joke and I would have prefeRred to have stayed in the main terminal.

BUSINESS CLASS LOUNGE - HONG KONG AIRPORT

User:  BOB VASS

Date of use:   17 September 2007

Quiet, plenty of seating, complex layout so you have a chance of privacy if you need it for work. Good drinks selection and nice snacks and 'nibbles'. The only problem with this lounge (and all at the new airport is directions. I go to HK once or twice a year, using various carriers, and spend ages trying to locate the lounges. Signage is the pits! Why is the airport so coy about these lounge locations? The first time I used the new airport it took me over 30 minutes to locate my lounge.

SENATOR / BUSINESS LOUNGE - BOSTON AIRPORT

User:  JIM KENNEY

Date of use:   1 January 2007

Lufthansa's lounges, like all lounges in Boston's Terminal E are on the second level, but are hidden because Customs took the entire level by the windows, thus the lounges have no windows. Bar selection good in both lounges; the difference is the Senator Lounge (First Class, Senators, and HON Circle only) has a better selection (including hard liquor and Hofbraue beer). The Senator side also has nicer seats, and is much quieter than the Business Lounge (Business Class, Lufthansa Frequent Traveller, UA Red Carpet Club, and Star Alliance Gold). The Business side has double the space, but also double the seats and double the noise. The sandwiches were quite good. The staff were very polite and very helpful, clearing our plates and glasses without us having to lift a finger, and were very informative, announcing boarding of flights. The Wifi is currently operated by Massport on a pay as you go basis, but according to the staff, Lufthansa is installing their own complementary system, which will go online soon. The lounge is also shared by Swiss International. One interesting part is that Lufthansa's Frequent Traveller status is the same level as Star Alliance Silver, but Star Alliance Silver members are not permitted in the lounge. Overall, a good experience.

FIRST CLASS TERMINAL - FRANKFURT AIRPORT

User:  FRANK LAUTERBACH

Date of use:   12 February 2007

I have never seen such a wonderful, spacious and comfortable lounge. The Bar, the buffet, the a la carte restaurant as well as the spa facilities are simply divine! The personal concierge responsible for your stay in the lounge a wonderful touch. What a great idea. I was even able to choose what kind of limo I wanted for my transfer to the aircraft. Well done Lufthansa, you found yourself a new First Class Passenger!

BUSINESS CLASS LOUNGE - ZURICH AIRPORT

User:  JANE HARRIS

Date of use:   5 February 2007

Uncrowded and open feel but poor selection of food and beverage. The shower facilities are outside in the corridor and the two internet terminals are slower than dial up speed.

The seats (both lounges and leather reclining chairs) are all uncomfortable and the location of the lounge is so far away from everything it is not worth using.

BUSINESS CLASS LOUNGE - FRANKFURT AIRPORT

User:  F TREVEL

Date of use:   10 December 2006

Very disappointing Lufthansa Business Lounges throughout Terminal One. One would expect a clean and efficiently run facility - however the opposite is more to the point.

The lounges are in drastic need of a complete renovation as they are dirty (badly stained carpets and grubby seating areas) and smelling of smoke.

Having experienced many business and first class lounges around the globe, these are the worst that we have visited. I dread having to use these facilities again which is the case only because Lufthansa's flight schedule fits my travel plans. Hopefully they will get the message very soon to clean up their act.

BUSINESS CLASS LOUNGE - FRANKFURT AIRPORT

User:  D KLEIN

Date of use:   10 September 2006

The business lounge seemed like a concourse. No separation between smokers and non-smokers.

Beverage and food offer fair, but by far not excellent. Lounge was overcrowded. Long queue's outside facilities.

not what I did expect from Frankfurt airport - Terminal 1.

BUSINESS CLASS LOUNGE - MUNICH AIRPORT

User:  GREG HANRAHAN

Date of use:  10 June 2006

The Business Class Lounge is Spartan but does the trick! There is ample seating in the lounge for patrons and a special area dedicated for TV's using lounge seats with headphones.  There are four computer terminals for internet access. Typically Lufthansa, there is a bar but it is a bit spartan, although the beer served is excellent (as you would expect from a German Airline). There was hardly any food on offer, except some cheese cubes! There is not much emphasis on the showers, although there are there and they are spotless and much larger than British Airway's in London. Would have liked some more nibbles but the lounge was clean and helped pass the time.

BUSINESS CLASS LOUNGE - FRANKFURT AIRPORT (TERMINAL 1 - Schengen Area)

User:  QUOC TRAN

Date of use:   21 October 2006

This Business lounge is a bit disappointing.  Except in the early afternoon it is always overcrowded and you often have to share your table with fellow passengers. Furthermore there is no distinct separation between smoking and non-smoking areas, which can be quite unpleasant. Beverages selection is limited but sufficient for short intra-european flights : coffee/tea, soft drinks, juices and a few alcoholic drinks (mostly beer). Food is very limited too : some cereals for breakfast, dips and the soup of the day for lunch/dinner. I would rather have some nice sandwiches. Lavatories are clean, but there is a long queue to use the (only) shower. Incredibly there is no Internet Access point in this lounge! This should be standard nowadays. On the positive side, the newspapers selection is superb. 

BUSINESS & SENATOR LOUNGE - FRANKFURT AIRPORT

User:  MARK GRAY

Date of use:   14 November 2006

The Senator Lounge was so overcrowded that a member of staff was outside politely informing passengers that an alternative Business Lounge was available at the Gate.

The Business Lounge was also very crowded with passengers standing around and occasionally getting the chance to fight over a seat. It was incredibly smoky as there is no division between smoking and non-smoking.

However, the wine was pleasant and it ultimately has to be better than waiting downstairs in the crowded gate area.

FIRST CLASS TERMINAL - FRANKFURT AIRPORT

User:  BARRY HODGE

Date of use:   14 November 2006

The First Class Terminal is a separate building from the rest of the airport and a car is provided to take you from the main airport terminal.  Plentiful shower and bathing facilities were remarkably well appointed and possibly the best stocked bar I have ever seen fronted a food and beverage service which comprised not only a really well stocked buffet but also an a la carte menu with dishes made to order. The accommodation was really spacious and luxurious. Large arm chairs and sofas are in small and discreet areas and you never feel crowded. Service is personal and individual, starts when you arrive at the door and are greeted by your own personal concierge, who tours the facilities with you, and ends when the same peson collects you and escorts you through dedicated security and passport control before taking you to your own limousine, which drives you to the aircraft.