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Kenya Airways Business Class Lounge customer reviews

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Customer Lounge Review scoring : Kenya Airways
2.0 Star Rating: Poor
2 reviews

 



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KENYA AIRWAYS FREQUENT FLYER/TRANSIT LOUNGE REVIEW  - NAIROBI AIRPORT

Review by : André Krummacher

Date :   20 September 2008

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

KQ's Frequent Flyer/Transit Lounge at JKIA is a big joke. Packed with passengers in the mornings and evenings. Most of the time no food and no drinks (only sodas). If you ask staff to replenish, it takes them around an hour - by the time you are boarding your plane. The toilets are tiny and filthy. The only plus: Wireless internet access, though quite slow. I hear the lounge is supposed to undergo extensive rehabilitation works in October 2008 - let's hope!



KENYA AIRWAYS BUSINESS CLASS "SIMBA" LOUNGE - NAIROBI AIRPORT

User:  Fred Hodgson

Date of use:   14 January 2008

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom / Showers

Internet / Wifi

Staff Service

Rather small considering the size of the airport. Crowded at peak times with limited seating. No windows and so quite claustrophobic. Beverages okay. Lounge could be cleaner. 2 Computer/WWW Terminals.





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