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Korean Air First Class and Business Class Lounge customer reviews

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Korean Air
3.0 Star Rating: Excellent
20 reviews

 



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KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   5 October 2014

Review by : Yana Morris (USA)

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Recommended

Used this lounge as Aeroflot passenger. It was dirty, and crowded. There was no food accept for few crackers and some cheese. Plenty of soft drinks that were restocked fast. The communication between the plane and the lounge was terrible. We were asked to proceed to boarding and the plane was nowhere near ready! The receptionist was very clueless. We ended up waiting in line in front of the gate for 30 min Overall a pretty depressing experience.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - INCHEON INT'L AIRPORT

Date :   15 April 2014

Review by : Bill Salomon (USA)

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Recommended

After a six hour flight from Singapore to Incheon in Prestige Class, we attempted to use the Prestige Lounge to freshen up before our 8 hour layover. We were denied access stating that it was against policy. I spoke with a very polite supervisor who could not understand why we would want to use their lounge if we were not continuing on with them. When I explained that KE does not fly to San Antonio, they could not care less. Thankfully AA has a contract with Asiana where the first class lounge was clean, comfortable and well equipped. Next time I want to spend US$5,000 between ICN and SIN, you can be sure I will remember and inform KE that it is not in "my policy" to waste money on a carrier who only cares about you until you cross the airplane threshold.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - INCHEON INT'L AIRPORT

Date :   1 August 2013

Review by : Ralph Janser (Switzerland)

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Recommended

I cannot follow to my former writers who recommended this Lounge. No choice of food, no bottles of water or coke, just glasses. Crowded! Impossible from KE to allocate this Lounge for full paying Business-Guests.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - INCHEON INT'L AIRPORT

Date :   30 May 2013

Review by : J Polley (USA)

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Recommended

There are two KE business class lounges at ICN. The larger and more plush lounge is located in the passenger terminal immediately past security. Both lounge areas have the same food and drinks, but the one on the right is usually less crowded. The food is simple but more substantial than in most US airline lounges, wine and liquor selections adequate. The shower facilities are located adjacent to this section of the lounge - clean and everything you need to refresh. The other lounge is on the concourse that serves foreign carriers like Delta and Skyteam flights. This lounge is smaller and is generally more stark and less comfortable. The food and drinks are the same. There are several smaller rooms at the back of the lounge that have TVs and comfortable seating. They are usually empty or have only one or two other passengers. English channels are available for catching up on current events. Neither lounge can issue boarding passes or change seats.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - INCHEON INT'L AIRPORT

Date :   15 January 2013

Review by : Michael Hollifield (South Korea)

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Recommended

I had a guest pass before by ICN-BKK flight, and arrived with around 6 hours to spend in the lounge. Most travelers go to the left from the desk, and that side of the lounge is full of people. If you pass the showers on the right, there is an area with the same food and beverage offerings, but less people. I was there all day, the food stayed the same - standard hotel buffet. Nothing super special, but filling. The bar was self serve beer, wine, whisky, scotch and Jack Daniels. My only complaint was the smoking room. I know most airports do not have this, but in Korea they are extremely necessary. Many Koreans smoke and the tiny closet sized room was continually full, to the point of no room to move. The bathrooms were a little dirty upon arrival, but were cleaned after I left it.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - HONG KONG INT'L AIRPORT

Date :   23 December 2012

Review by : Ted Wilson (Hong Kong)

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Recommended

I was somewhat disappointed in the facilities of the business class lounge at Hong Kong airport. Was waiting to board A380 to Seoul but it was very bland, lots of seats and a desk for internet. Food selection not interesting and attendant less than friendly. They really need to upgrade this lounge. Doesn't encourage one to think of Korean Air as a possibility for long haul flights.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - INCHEON INT'L AIRPORT

Date :   19 June 2012

Review by : John Holdsworth (Australia)

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Recommended

KAL Business (Prestige) lounge at Incheon Airport is far too small for the numbers of passengers using it. I passed through this lounge twice in a period of four weeks and it was very crowded both times. It is showing it age and is desperately in need of a face lift and a substantial increase in size. The food on offer was poor, a couple of hot Korean dishes, cheese, nuts, cakes and biscuits. Drinks were ok but not exciting. The shower rooms were good and kept very clean. The desk staff were not particularly friendly, and would not even look at a request for a seat change on my next flight. No boarding calls made but I quite like that is it helps keep the noise level down, monitor screens around the lounge enable passengers to see what is happening with their flight.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   19 June 2012

Review by : John Holdsworth (Australia)

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Recommended

This has to be the poorest Business Class (Prestige Class) lounge I have ever been in. It is too small and has no ambience at all. The food and drink selection was virtually non existant, a few cakes and biscuits plus tea and coffee and a few cold drinks were all that was on offer and this was around noon waiting to board the A380 to Incheon. I didn't use the showers so I cannot comment on the quality or condition. The desk staff were ok and the cleaning staff did a good job of clearing up.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - INCHEON INT'L AIRPORT

Date :   3 May 2012

Review by : R Fitzgerald (Hong Kong)

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Recommended

This is really a very disappointing and bad experience. Basically, the lounge has nothing to offer and can not be regarded as an intercontinental business class lounge. There is only one lounge worse than the intercontinental KAL lounge in Incheon; it is the intercontinental KAL lounge at JFK, for the return flight on the A380. It smells of old tobacco, the sofas are old and worn out. The choice of drinks and food is miserable, the coffee is disgusting, so are the muffins, the rest offered is plastic cheese and some plastic sandwiches. Truly, a disappointing experience!



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - SEOUL INCHEON AIRPORT

Review by : H Kim (South Korea)

Date :   1 August 2011

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Sofas are very comfortable. Complimentary wifi, food delicious, but would be better if there were more choices. Same applies to beverages, too. Newspapers available, but only the ones printed in Korea, Japan or China. No British, American, French or German newspapers available. Great view of tarmac from the lounge. Lounge is secluded from the public area so is very quiet. Very clean and nice toilets.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Review by : R Ganbich

Date :   31 July 2009

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Actually a very poor experience. The lounge itself was fair, comfortable seating, an ample drinks selection. If one wanted a hot drink, one was confronted with a dispenser only labelled in Japanese/Korean, staff quite unwilling to help. As there was no catering (only rice crackers and savoury crackers) for this just-after-lunchtime departure. This added to an unsatisfactory experience, mostly on the account of the rude and unhelpful staff. I do not consider it a problem to have a limited command of English in a non-english speaking country and working in a mostly non-english speaking place, but it is very problematic to combine this with such a rude attitude.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW  - ULANBAATAAR AIRPORT

Review by : R Ganbich

Date :   31 July 2009

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A very pleasant experience and a good start for an overnight trip to Seoul. Lounge is on the way from check-in to gate. Very relaxed and spacious, no outside windows. Drinks are made to order. Choice is a bit limited perhaps, but the lounge staff are kind and enthusiastic. No meal service, only peanuts, crisps and the like. Each passenger was personally informed about when it was time to board.



KOREAN AIR BUSINESS CLASS LOUNGE REVIEW - TOKYO NARITA AIRPORT

User: Stephen Binder

Date:   20 February 2008

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It's ok but not grand. Food selection limited. Beverages are good. Bathrooms are outside of lounge. Internet has always been very difficult when I come here. This time I was told to use Northwest connection which they said is better (and no password setup). They were right.


KOREAN AIR BUSINESS CLASS LOUNGE REVIEW - SEOUL INCHEON AIRPORT

User: Renny Snell

Date:   20 February 2008

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Large lounge situated upstairs, clearly signposted. Comfortable seating. Excellent food and drink - a wide range, food changing according to hour. Obliging staff. Shower room I used was fine - large, well-stocked. No internet terminals, but several hook-up points and I the entire lounge wifi for those equipped with laptops. Magazine and newspaper provision a rather limited. No flights calls, but several departure screens available.


KOREAN AIR BUSINESS CLASS LOUNGE REVIEW - BEIJING AIRPORT

User: Chris Matthews

Date:   21 January 2008

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3 Star Rating

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3 Star Rating

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3 Star Rating

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Very large business class concept lounge. Many seats in Asian fashion. Very dark, minimal lighting, overlooking runway. Small central food area with packaged cakes and cookies available, various assortments of pot of noodles (the type where you add your own hot water). Small bar area with light beverages available, coffee and tea - only three available alcoholic beverages ; Vodka, Baileys and Red Wine. Large internet section about 12 computers available. Small smoking room in the corner with door, standing room only. Not a very comfortable lounge. Its run by Air China and serves multiple airlines, in comparison with the other lounges available in that airport this one is probably the most taty and messy looking. Carpet and upholstery on seats looked stained, not a clean look.


KOREAN AIR "SKYPASS" LOUNGE REVIEW - BANGKOK AIRPORT

User: Chris Matthews

Date:   21 January 2008

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Very clinical looking lounge. However lots of space, clean, staff friendly. Used by a few airlines in the SkyTeam network. Lots of food available - from sandwiches to sushi to Chocolate Cake. Open bar and coffee machines. Not sure of internet area.


KOREAN AIR BUSINESS CLASS "PRESTIGE" LOUNGE REVIEW - SEOUL INCHEON AIRPORT

User: Chris Matthews

Date:   21 January 2008

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Nice big lounge at Incheon airport solely for the use of Prestige Class Passengers. Took a while to find it though as no clear direction. Comfortable seating , a little bit clinical rather than homely feel. Staff Friendly, only breakfast cereals and breads on offer at the time I was there , however still had a full bar service. Did not see any computers for internet browsing. Had a small smoking room which was comfortable with Plasma TV and away from the non smoking section.


KOREAN AIR FIRST CLASS LOUNGE REVIEW - SEOUL INCHEON AIRPORT

User: MARK RANDALL

Date:   25 April 2007

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Nice lounge on the Upper floor. Spacious when I used it. Seating comfortable in groups of 4 chairs, but a bit boring in layout - nice views out across runway etc. Staff very polite and obliging, and will bring you drink or food to your table.

Selection of foods a bit limited and would expect more in a nice F class lounge - drinks etc okay though. Shower rooms and relaxing area, but found to be rather basic and short on normal F class lounge amenities. No boarding calls, and staff do not check which passenger on what flight, so had a real rush to boarding gate in the end.


KOREAN AIR BUSINESS / FIRST CLASS LOUNGE REVIEW - LONDON HEATHROW AIRPORT

User: MARK RANDALL

Date:   18 April 2007

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Very small lounge with no daylight, no washrooms etc and full at time of use. Korean need to get something much better and bigger as this was horrid - the main T3 is better and more comfortable, and that is Heathrow we are talking about.

No proper selection of foods apart from nuts and crackers, no internet or wireless and seating is cramped as they try to squash as many people in as possible. Nice staff who are polite and welcoming, but otherwise this is a really poor standard of lounge.



 

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