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Customer Rating = from 1.0 (very poor) to 5.0 (excellent)

BUSINESS CLASS LOUNGE - TOKYO NARITA AIRPORT

User: Stephen Binder

Date:   20 February 2008

It's ok but not grand. Food selection limited. Beverages are good. Bathrooms are outside of lounge. Internet has always been very difficult when I come here. This time I was told to use Northwest connection which they said is better (and no password setup). They were right.

BUSINESS CLASS LOUNGE - SEOUL INCHEON AIRPORT

User: Renny Snell

Date:   20 February 2008

Large lounge situated upstairs, clearly signposted. Comfortable seating. Excellent food and drink - a wide range, food changing according to hour. Obliging staff. Shower room I used was fine - large, well-stocked. No internet terminals, but several hook-up points and I the entire lounge wifi for those equipped with laptops. Magazine and newspaper provision a rather limited. No flights calls, but several departure screens available.

KAL BUSINESS CLASS LOUNGE - BEIJING AIRPORT

User: Chris Matthews

Date:   21 January 2008

Very large business class concept lounge. Many seats in Asian fashion. Very dark, minimal lighting, overlooking runway. Small central food area with packaged cakes and cookies available, various assortments of pot of noodles (the type where you add your own hot water). Small bar area with light beverages available, coffee and tea - only three available alcoholic beverages ; Vodka, Baileys and Red Wine. Large internet section about 12 computers available. Small smoking room in the corner with door, standing room only. Not a very comfortable lounge. Its run by Air China and serves multiple airlines, in comparison with the other lounges available in that airport this one is probably the most taty and messy looking. Carpet and upholstery on seats looked stained, not a clean look.

KOREAN AIR "SKYPASS" LOUNGE - BANGKOK AIRPORT

User: Chris Matthews

Date:   21 January 2008

Very clinical looking lounge. However lots of space, clean, staff friendly. Used by a few airlines in the SkyTeam network. Lots of food available - from sandwiches to sushi to Chocolate Cake. Open bar and coffee machines. Not sure of internet area.

KAL BUSINESS CLASS "PRESTIGE" LOUNGE - SEOUL INCHEON AIRPORT

User: Chris Matthews

Date:   21 January 2008

Nice big lounge at Incheon airport solely for the use of Prestige Class Passengers. Took a while to find it though as no clear direction. Comfortable seating , a little bit clinical rather than homely feel. Staff Friendly, only breakfast cereals and breads on offer at the time I was there , however still had a full bar service. Did not see any computers for internet browsing. Had a small smoking room which was comfortable with Plasma TV and away from the non smoking section.

FIRST CLASS LOUNGE - SEOUL INCHEON AIRPORT

User: MARK RANDALL

Date:   25 April 2007

Nice lounge on the Upper floor. Spacious when I used it. Seating comfortable in groups of 4 chairs, but a bit boring in layout - nice views out across runway etc. Staff very polite and obliging, and will bring you drink or food to your table.

Selection of foods a bit limited and would expect more in a nice F class lounge - drinks etc okay though. Shower rooms and relaxing area, but found to be rather basic and short on normal F class lounge amenities. No boarding calls, and staff do not check which passenger on what flight, so had a real rush to boarding gate in the end.

BUSINESS / FIRST CLASS LOUNGE - LONDON HEATHROW AIRPORT

User: MARK RANDALL

Date:   18 April 2007

Very small lounge with no daylight, no washrooms etc and full at time of use. Korean need to get something much better and bigger as this was horrid - the main T3 is better and more comfortable, and that is Heathrow we are talking about.

No proper selection of foods apart from nuts and crackers, no internet or wireless and seating is cramped as they try to squash as many people in as possible. Nice staff who are polite and welcoming, but otherwise this is a really poor standard of lounge.