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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world |
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Etihad Airways First Class and Business Class Lounge customer reviews
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW - SYDNEY AIRPORT |
Date : 25 February 2013 |
Review by : C Zugaj (UK) |
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This is the Air New Zealand lounge shared by Etihad. The staff was vaguely interested, the food choice
very limited and very, very average. There was no shower gel nor shampoo in the showers, the shower
mixer was broken resulting in nearly boiling water pouring from the shower head. When complained to the
head of the staff I heard that how could they no if guests did not report implying there is no cleaning
between the guests! All together terrible experience despite very good service on board though. Will
not come back again.
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ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 14 February 2013 |
Review by : David Lowe (Australia) |
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Very attentive and friendly staff, restaurant food, plenty of it great wifi and comfortable seating.
Showers and bathrooms spotless.
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ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 11 January 2013 |
Review by : H Bereaux (Bahamas) |
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Used the Etihad Pearl Business Lounge at Abu Dhabi T3 while connecting from a MCT-AUH flight to AUH-MAN
in business. Between these two flights, the lounge was a huge disappointment, particularly with this
being Etihad Airways home airport. The lounge was crowded so there were no comfortable seats available,
the food was okay but lacked choice (four of six hot options were available) - and the toilets were
filthy.
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ETIHAD AIRWAYS AL REEM LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 23 December 2012 |
Review by : M Benjamin (UK) |
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Further to my previous post Sep 2011, this lounge has improved. It's still an awkward walk from T3 to
T1 but I was pleasantly surprised how improved the lounge was. There is now a newspaper and magazine
rack, the food selection now has a lot more to offer including cold cuts of meat and various cheeses. A
bigger selection of hot ( warm) dishes, various teas and coffees and a lot more seating arrangements (
previously the middle and lower tier sections were closed off ) . The washrooms are a little small, but
a hot shower is available. A well stocked bar, with waiter service is a nice touch. On a minus note
there didn't seam to be any computers available. Overall a very pleasant experience and would recommend
to all.( shame you still have to walk into T1 for a smoke though).
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ETIHAD AIRWAYS AL REEM LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 15 November 2012 |
Review by : Johan Vranken (Belgium) |
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In terminal 1, about 10 minutes walking from terminal 3. Have always found this lounge to be clean and
less crowded than the actual Etihad business class lounge in terminal 3. Staff extremely helpful and
friendly. Same food and drinks as in the business lounge.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW - MELBOURNE AIRPORT |
Date : 15 November 2012 |
Review by : D Lancaster (UK) |
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This is the Air New Zealand lounge shared by Etihad. Who on earth decided to use wickerwork rattan
armchairs for the "comfort" of travellers who sometimes have to spend hours waiting for a connecting
flight - the armrests alone are uncomfortable enough, but add in the punishment to the seating area
penetrating through the cushion. The only other viable seating is of a benching type, so no armrests -
but on balance preferable! The food choices were very limited, and as such, I was not hungry enough to
assess the quality.
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ETIHAD AIRWAYS AL REEM LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 7 November 2012 |
Review by : G Tonge (UK) |
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If you are a silver or gold card holder flying in economy class, this lounge is now allocated to you.
However this lounge is located in terminal 1 and as most people transit in terminal 3 I don't think
it's worth the 20+ minute walk to use what is generally a sub standard facility. I wouldn't pay to use
this facility, and would rather sit in Starbucks at my own expense.
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ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 5 October 2012 |
Review by : G Tonge (UK) |
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Whenever I've visited this lounge, it's always been overcrowded. Somebody at Etihad has got they're
sums wrong. Other than this, a good facility.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 18 September 2012 |
Review by : C Williamson (UAE) |
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Very disappointed by the Lounge and by the lounge staff who were unfriendly and unprofessional. For the
food and beverages, facilities and the lounge was correct.
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ETIHAD AIRWAYS (AA ADMIRALS CLUB) BUSINESS CLASS LOUNGE REVIEW - PARIS CDG AIRPORT |
Date : 6 August 2012 |
Review by : N Cambourne (Australia) |
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Extremely disappointing. Limited choice of food, In fact there were on two varieties of tuna rolls on
offer, along with corn chips and pretzels. Nothing else. My wife and I were traveling to Sydney and had
a four hour layover between connecting flights, and while the peace and quiet of the lounge was
welcomed, the lack of food was not.
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ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 6 June 2012 |
Review by : Gilbert Isaguirre (Kuwait) |
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The lounge was too far from the terminal. The food was not really that hot. The fruits and beverages
was ok. The staff told us wifi was going to be fixed soon, but I waited for almost 2 hours and still
none. Accommodating staff, great six sense spa offer but it was so limited - I was only allowed to use 1
treatment instead of at least 2.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 23 January 2012 |
Review by : Stephen Taynton (Kazakhstan) |
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This lounge is overcrowded and very noisy. Food good, great service but we were there from 2100 to 0240
and it gradually got worse, with a number of people standing up and not being able to get a seat at all.
I do not agree with the idea of asking people traveling in economy to use another lounge. I will in
future organise my connections so I can limit time in this lounge.
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ETIHAD AIRWAYS AL REEM LOUNGE REVIEW - ABU DHABI AIRPORT |
Date : 28 November 2011 |
Review by : Mark Wilkins (UK) |
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As a silver card member I'm entitled to access to the Al Reem lounge at Abu Dhabi. I can't compare it to
the Pearl lounge in T3 (I've never accessed it) but as a business class lounge it was good with plenty
of breakfast options available, stocked and manned bar area, plenty of seating (if in a somewhat weird 3
tiered room) and newspapers and magazines available. However, Wi-Fi was unavailable whilst I was there
(and the staff couldn't fix it), and there was only 3 staff to man the bar, clear plates and update the
breakfast area and thus they struggled to keep up with demand in a less than half full lounge. The only
real problem is the lack of toilet facilities in the lounge for its size.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW - MANCHESTER AIRPORT |
Date : 28 November 2011 |
Review by : Mark Wilkins (UK) |
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Small but uncrowded lounge. Quality of service, food and drink during my stay was excellent. Free wifi
and tv/newspapers available. The criticism would be the lack of a sleeping zone but few lounges of this
size would be likely to have that. Definitely much better than either the Al Reem lounge in AUH.
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ETIHAD AIRWAYS AL REEM LOUNGE REVIEW - ABU DHABI AIRPORT | |
Date : 18 September 2011 | Review by : M Benjamin (UK) |
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Previously Etihad gold and silver card holders used the Pearl business lounge in terminal three, complete with
comfy seats and smoking room, but now (due to overcrowding) have to use the Al Reem lounge in the old terminal 1.
All Etihad flights to Europe and Asia arrive and leave from the new T3 so this becomes awkward. On arrival you have
to bypass security and walk (10 mins) to the old terminal and the lounge. This lounge is not a patch on the T3
lounge with a very limited food selection (drinks are fine). There is no comfortable seating area and no papers to
pass the time. The next problem is there is no smoking room, so you must use the smoking room in the far corner of
T1. Then of course to catch your flight head back to T3 and go through security, which becomes more of a muddle if
another flight arrives as you do - as nobody knows where they are going and can cause another delay.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW - ABU DHABI AIRPORT | |
Date : 18 September 2011 | eview by : Kevin Tunnicliffe (UK) |
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Lounge was virtually empty when we arrived and had a choice of seating. The place had filled up by the time we left
for our flight. The "hot" food options were disappointing because they were only lukewarm. The items were replaced
soon after we got there and later patrons presumably got a better deal than we did. Staff cleared tables quickly,
bar service swift and staff pleasant. Did not use the showers but they appeared to be well equipped.
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ETIHAD AIRWAYS FIRST/BUSINESS CLASS LOUNGE REVIEW - MANCHESTER AIRPORT | |
Date : 18 September 2011 | Review by : Kevin Tunnicliffe (UK) |
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Quite a small but pleasant lounge. Nice reception from the staff and frequent offer to refill drinks and so forth.
As it was an early flight we enjoyed a cooked to order breakfast. Very good. You could also help yourself to cold
cuts and bakery if you didn't want a cooked meal.
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ETIHAD AIRWAYS LASS LOUNGE REVIEW - ABU DHABI AIRPORT | |
Date : 30 June 2011 | Review by : B Watkins (Australia) |
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We were flying First Class Etihad-Europe having previously travelled First Class on Qantas, BA, Air France and
Emirates. The lounge turns out to be the New Zealand Airlines "standard" lounge. This is very much not what we
expect when we pay for First Class. It's a nice enough lounge, crowded despite a quiet night at the airport (I'd hate
to see it on a slightly busy night!) but nothing more. Would not reach Business Class standards for any other
airline. As we sit in the lounge we are not planning to fly Etihad again. There's a chance for catch up on the flights
and in the other ports but really, we've made a decision to fly First Class because we want "First Class" funnily
enough! This is not a First Class lounge and as stated above, I'd be disappointed if I'd paid Business Class for this.
Part of the real pleasure of starting a holiday is sitting back in the lounge with that first glass of champagne. We
last travelled Emirates and while they didn't have a dedicated First lounge (shared with Business) the facilities, food
and champagne are great on board. This is the first time I've ever bothered to write such a review which reflects
our disappointment. Etihad has a fair bit of catching up to do at this early stage. There's no way that we'll depart
Melbourne with Etihad again. Do what Air France do, escort your First Class passengers (in CDG at least) to the
lounge, make sure they're comfortable, and come and get them when it's time to leave. If you're going to ask for
5-10 times the fare make the customer feel a little special!
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW - ABU DHABI AIRPORT | |
Review by : Diana Wright (Oman) | Date : 2 May 2011 |
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Etihad business class travellers have to fight for seats in this lounge. This lounge is too small and
regularly too full to accommodate all business class passengers. Food quality has declined.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW - ABU DHABI AIRPORT | |
Review by : Zafrullah Hamzah | Date : 20 November 2010 |
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Totally disappointed by this so called premium lounge. Not only was it overcrowded the staff
offered no help when you are circling around trying to find a place to sit and eat. The staff
at reception was fine. The toilets seemed too small for volume of passengers and I looked for
the so called shower facilities in vain. The whole design, on top of the huge crowd using it
certainly gives you the impression that you are in a canteen and not in a premium lounge. On
the return flight the plane from Kuala Lumpur landed in Abu Dhabi around midnight and not only
trying to find the lounge from where you got off this time was a nightmare but when I got to
the lounge I did not bother to eat (despite being hungry) as I was not prepared to explore
every corner just to find a comfortable place to eat. Etihad please wake up and upgrade this
lounge, I am not being demanding but when you pay to travel business class some comfort in
transit is not too much to ask.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW - ABU DHABI AIRPORT | |
Review by : Tayab Chinyoty | Date : 18 October 2010 |
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Senses Spa would be one of the best things here. Lounge is too small for the morning traffic.
Food was good and a variety. Staff is too loud. Waiting for the shower and a line for the
toilet - never happened with me before in a Business class lounge. Etihad people need to
understand what a lounge means - and not just free food and drinks.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW - NEW YORK JFK AIRPORT | |
Review by : Stephen Taynton | Date : 29 August 2010 |
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This is not an Etihad lounge as they do not have one at JFK. This lounge is so poor it is
unbelievable, unhappy person on reception, only one person cleaning up, the food way below
lounge level, no champagne, warm white wine. We left as soon as possible. Avoid this place,
it really is very bad.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW - ABU DHABI AIRPORT | |
Review by : Vincent Greene | Date : 10 August 2010 |
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Rather small, feeling crammed and very crowded. It was difficult to find a seat and impossible
to use one of the computer terminals. Staff were busy in their attempts to replenish food and
beverages. The lounge needs to be much bigger.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW - ABU DHABI AIRPORT | |
Review by : Stephen Taynton | Date : 12 January 2010 |
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Although this is the new lounge in Terminal 3 it can get very crowded. Food and beverage is
good but seating is a little close together and there is not much privacy. The Six Senses Spa
is great. Overall not a bad lounge but I do not know why Etihad chose to create such a small
lounge in contrast to the number of people who use it. Etihad needs to attend to the
washrooms as they were not what you would expect from a business class lounge.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW - LONDON HEATHROW AIRPORT - T4 | |
Review by : Stephen Taynton | Date : 12 January 2010 |
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The a la carte dining was superb with great attention by the staff. Again the Six Senses Spa
is great, and just what you need before a long flight. The food and beverage section is well
maintained and is of a high quality. Overall this is a fine lounge and rates as one of the
best I have been in.
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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW - ABU DHABI AIRPORT | |
Review by : A Mendoza | Date : 4 December 2009 |
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Excellent catering and drinks selection, complete with bar service. Abundant large screen
iMacs for use, as well as Wi-fi. Well-kept though few toilets with a single shower, so there
can be a queue. There is a Six Senses Spa, which gives complimentary 15 minute treatments
with free clothes pressing. Inside the Spa are 6 more showers. The rush hour seems to be
from 8-9 am. It was virtually empty before and after that.
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