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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Etihad Airways First Class and Business Class Lounge customer reviews

  4 Star Airline

   
 
   
 
Etihad Airways
3.0 Star Rating: Good
48 reviews

 


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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Date :   31 March 2014

Review by : A Al-Najdawi (UAE)

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Recommended

Fantastic service and extremely nice people. Love the food and the care of the lounge staff.



ETIHAD AIRWAYS (AIR NZ) BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   31 March 2014

Review by : H Schmidt (Australia)

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Recommended

This lounge is over crowed. No peace area. Lots of screaming kids. Very limit selection of food and drinks. Atmosphere is a sort of darkish. In general uncomfortable. Not to be recommended.



ETIHAD AIRWAYS FIRST CLASS LOUNGE REVIEW  - WASHINGTON DULLES AIRPORT

Date :   31 March 2014

Review by : L DeLuna (USA)

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Recommended

The food and beverage selection was very extensive, with several a la carte items offered. The staff was extremely courteous and eager to please. One employee in particular, Nerlita, went above and beyond to make sure I was well attended and provided superior customer service. I travel a lot for work and I have had the opportunity to visit many lounges- this one tops the list.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - MANCHESTER AIRPORT

Date :   11 March 2014

Review by : D Crookes (UK)

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Recommended

Just relaxing in the Etihad lounge and the service is excellent as usual. The staff are helpful and friendly and nothing seems too much trouble. The quality of the food is amazing and I'd have no hesitation in recommending this lounge to others.



ETIHAD AIRWAYS "SATS PREMIER" BUSINESS CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   20 February 2014

Review by : J Kneijber (Australia)

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Recommended

Etihad use the SATS Premier Lounge in T2 at Changi. We had six hours in this lounge and found it to be better than a lot of airline lounges we have used. Greeted by friendly staff at reception. A huge selection of food was available that was well presented and kept fresh. Choices available from the bar were not so extensive. Staff cleared away dishes promptly. Clean washroom facilities. Excellent WiFi.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   7 February 2014

Review by : D Rogers (Australia)

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Recommended

One of the worst lounges in an airlines hub city you can imagine. The lounge is very small and was packed with people at 11pm , more people were coming in and simply walking out, 3 of us eventually found a lounge chair, but there was no real reason to be there. The toilets are very limited, food selection was average at best, and biggest problem is screens showing flights, we could only see one which was only giving details in Arabic (even Tehran airport VIP lounge that Etihad uses has screens in two languages). No sign of any TV or other entertainment was in view in the corner we were located, The internet was 3rd world standard slow. As we left we noticed they had opened the door to the first class lounge which had not a soul in it. Maybe there are quieter times, but this really lets down Etihad's inflight standards.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   29 January 2014

Review by : Paul Dollymore (UK)

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Recommended

Due to our 1325 departure, the lounge was not as busy as at other times of the day. However, seeing this serves Etihad's T3, I can see how it's facilities can be put under pressure. There was no a la carte food offering, just a hot/cold buffet. I asked a member of staff if they could make a little something up for our baby daughter, and they obliged. In addition, my wife asked if there was any dessert wine available (as there is on the plane), there wasn't, but the gentleman behind the bar arranged for a glass to be brought through from the First Class lounge. The fifteen minute complimentary massage at the Six Senses Spa was very good. Unfortunately, the children's room was not up to the standard of Heathrowe. Finally, on using the baby change facility (disabled toilet), after washing our hands we discovered we could not dry them because there was no hand towel in the holder, or hand dryer, or paper towels.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT

Date :   29 January 2014

Review by : P Dollymore (UK)

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Recommended

Plenty of space and facilities. We travelled on the 09:15 departure to Abu Dhabi with our seven month old daughter and made use of the (sound-proofed!) children's room. We had the a la carte breakfast and recommend the eggs benedict and pancakes. Hot and cold drinks regularly offered. There was a buffet with all the usual staples. The fifteen minute complimentary massage at the Six Senses Spa was a nice touch. Overall, one of the better lounges we have used.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT

Date :   24 January 2014

Review by : Nigel Gates (UK)

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Recommended

We used this lounge when travelling on Air Malta flights. London Heathrow lounge is excellent, and in the opinion of my wife and myself is on a par if not better than the BA First Class (Concorde) Lounge at Heathrow T5. On entering the lounge, we were given a warm welcome. We were there on a weekday morning between 08.45 to 11.00. There was an excellent breakfast (buffet and a la carte) with almost anything you could want. We found the spa in the to be readily available for chosen treatments. Although there is not a self-service bar for alcoholic drinks in the lounge, there is a bar where passengers are served with alcoholic drinks. We have used the lounge twice (both times when travelling Air Malta Business Class) and have found the lounge and staff to be first rate.



ETIHAD AIRWAYS (THAI SILK) BUSINESS CLASS LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Date :   23 December 2013

Review by : James Choochot (UK)

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Recommended

Very large lounge but with limited refreshments on offer. Spa closed. Lots of staff cleaning tables, but no table service. Soft drinks and beer available in fridges. Free wifi. If you want alcohol, there is a small bar at the right hand side of the entrance, which is easy to miss, but they had no vodka left, with no offer to replenish it. Wine served in half a glass. Quite disappointing lounge, although it was quiet.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - MANCHESTER AIRPORT

Date :   23 December 2013

Review by : James Choochot (UK)

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Recommended

Table service for drinks and hot foods. Waitresses very attentive and polite. Only serving one flight so quite quiet lounge. Small buffet area for mezze, cheeses etc. I had cream of celeriac soup with mushrooms and truffle oil! fillet of cod with black olive tapenade, root veg purée and vegetables! washed down by several well-topped up glasses of champagne. Restaurant quality in taste, quality and service. Own toilets, not shared as in the other lounges there. A great start to a holiday indeed. Cannot be faulted.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - MANCHESTER AIRPORT

Date :   15 November 2013

Review by : Mark Wilkins (UK)

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Recommended

Accessed as part of Gold card member benefits. The drink choices are high quality (excellent sauvignon blanc) - my only minor gripe would be the starter on the dining menu was slightly below the normal standard, but an excellent main and dessert. Fast wifi, good selection of papers, plenty of seating make this my favourite lounge.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - DUBLIN AIRPORT

Date :   15 November 2013

Review by : Brian Corrigan (Australia)

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Recommended

An excellent lounge, probably the best for choice and quality of food. Abu Dhabi is the worst, very overcrowded, limited selection of food but staff good.



ETIHAD AIRWAYS AL REEM (FFP MEMBER) LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   15 November 2013

Review by : Mark Wilkins (UK)

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Recommended

The buffet food choices were more varied and better quality than last visit - thai green curry and chicken in red wine sauce were both very good. For a pay on entry lounge (I access as Etihad guest gold card holder) the drink brands are always good quality - using Johnny Walker Green label as their standard mixing whiskey (something of a waste, but not complaining!). The main problems with this lounge is that it does get very busy at peak times and woefully inadequate bathroom facilities. Good wifi, newspaper selection and bbc world news on tv.



ETIHAD AIRWAYS AL REEM (FFP MEMBER) LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   8 July 2013

Review by : Thierry Itsara (Thailand)

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Recommended

Shower and toilet can become a nightmare. Just one shower and one toilet. No cleaning between guests, no waiting list - if you want to take a shower you'll have to wait in line in the toilets! A nightmare! Wrote several times to Etihad, probably others did, never saw an improvement. Make sure there are towels before you start!



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   8 July 2013

Review by : L Grady (Australia)

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Recommended

Visited this lounge on 6 different occasions in last month. It is by far one of the worst I have used. On a number of occasions I had to sit on the floor due to overcrowding. Etihad have two lounges here and both are as bad as each other. There is no booking system for a shower so it can be impossible to get one. Others mention the food as being great - I disagree, food on the plane in business class is far better. The staff are good. In my travels with Etihad I would say that their Dublin lounge is the best I have used so far. You can order proper meals there, but you cannot at their home lounges.



ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   30 May 2013

Review by : S White (Qatar)

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Recommended

Lounge provided for gold and silver frequent flyers available for other airlines and payment. Small dull, normally overcrowded, uncomfortable and inadequate toilet facilities.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   30 May 2013

Review by : J O'Connor (Saudi Arabia)

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Recommended

Food is great and bar staff are friendly and efficient. The problem is that it is way too small to handle the passenger flow. Can be difficult, or near impossible to get a seat. Toilet facilities are very cramped and totally inadequate for the number of passengers they have to handle.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   25 February 2013

Review by : C Zugaj (UK)

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Recommended

This is the Air New Zealand lounge shared by Etihad. The staff was vaguely interested, the food choice very limited and very, very average. There was no shower gel nor shampoo in the showers, the shower mixer was broken resulting in nearly boiling water pouring from the shower head. When complained to the head of the staff I heard that how could they no if guests did not report implying there is no cleaning between the guests! All together terrible experience despite very good service on board though. Will not come back again.



ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   14 February 2013

Review by : David Lowe (Australia)

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Recommended

Very attentive and friendly staff, restaurant food, plenty of it great wifi and comfortable seating. Showers and bathrooms spotless.



ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   11 January 2013

Review by : H Bereaux (Bahamas)

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Recommended

Used the Etihad Pearl Business Lounge at Abu Dhabi T3 while connecting from a MCT-AUH flight to AUH-MAN in business. Between these two flights, the lounge was a huge disappointment, particularly with this being Etihad Airways home airport. The lounge was crowded so there were no comfortable seats available, the food was okay but lacked choice (four of six hot options were available) - and the toilets were filthy.



ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   23 December 2012

Review by : M Benjamin (UK)

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Recommended

Further to my previous post Sep 2011, this lounge has improved. It's still an awkward walk from T3 to T1 but I was pleasantly surprised how improved the lounge was. There is now a newspaper and magazine rack, the food selection now has a lot more to offer including cold cuts of meat and various cheeses. A bigger selection of hot ( warm) dishes, various teas and coffees and a lot more seating arrangements ( previously the middle and lower tier sections were closed off ) . The washrooms are a little small, but a hot shower is available. A well stocked bar, with waiter service is a nice touch. On a minus note there didn't seam to be any computers available. Overall a very pleasant experience and would recommend to all.( shame you still have to walk into T1 for a smoke though).



ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   15 November 2012

Review by : Johan Vranken (Belgium)

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Recommended

In terminal 1, about 10 minutes walking from terminal 3. Have always found this lounge to be clean and less crowded than the actual Etihad business class lounge in terminal 3. Staff extremely helpful and friendly. Same food and drinks as in the business lounge.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   15 November 2012

Review by : D Lancaster (UK)

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Recommended

This is the Air New Zealand lounge shared by Etihad. Who on earth decided to use wickerwork rattan armchairs for the "comfort" of travellers who sometimes have to spend hours waiting for a connecting flight - the armrests alone are uncomfortable enough, but add in the punishment to the seating area penetrating through the cushion. The only other viable seating is of a benching type, so no armrests - but on balance preferable! The food choices were very limited, and as such, I was not hungry enough to assess the quality.



ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   7 November 2012

Review by : G Tonge (UK)

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Recommended

If you are a silver or gold card holder flying in economy class, this lounge is now allocated to you. However this lounge is located in terminal 1 and as most people transit in terminal 3 I don't think it's worth the 20+ minute walk to use what is generally a sub standard facility. I wouldn't pay to use this facility, and would rather sit in Starbucks at my own expense.



ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   5 October 2012

Review by : G Tonge (UK)

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Recommended

Whenever I've visited this lounge, it's always been overcrowded. Somebody at Etihad has got they're sums wrong. Other than this, a good facility.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   18 September 2012

Review by : C Williamson (UAE)

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Recommended

Very disappointed by the Lounge and by the lounge staff who were unfriendly and unprofessional. For the food and beverages, facilities and the lounge was correct.



ETIHAD AIRWAYS (AA ADMIRALS CLUB) BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   6 August 2012

Review by : N Cambourne (Australia)

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Recommended

Extremely disappointing. Limited choice of food, In fact there were on two varieties of tuna rolls on offer, along with corn chips and pretzels. Nothing else. My wife and I were traveling to Sydney and had a four hour layover between connecting flights, and while the peace and quiet of the lounge was welcomed, the lack of food was not.



ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   6 June 2012

Review by : Gilbert Isaguirre (Kuwait)

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Recommended

The lounge was too far from the terminal. The food was not really that hot. The fruits and beverages was ok. The staff told us wifi was going to be fixed soon, but I waited for almost 2 hours and still none. Accommodating staff, great six sense spa offer but it was so limited - I was only allowed to use 1 treatment instead of at least 2.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   23 January 2012

Review by : Stephen Taynton (Kazakhstan)

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Recommended

This lounge is overcrowded and very noisy. Food good, great service but we were there from 2100 to 0240 and it gradually got worse, with a number of people standing up and not being able to get a seat at all. I do not agree with the idea of asking people traveling in economy to use another lounge. I will in future organise my connections so I can limit time in this lounge.



ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   28 November 2011

Review by : Mark Wilkins (UK)

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Recommended

As a silver card member I'm entitled to access to the Al Reem lounge at Abu Dhabi. I can't compare it to the Pearl lounge in T3 (I've never accessed it) but as a business class lounge it was good with plenty of breakfast options available, stocked and manned bar area, plenty of seating (if in a somewhat weird 3 tiered room) and newspapers and magazines available. However, Wi-Fi was unavailable whilst I was there (and the staff couldn't fix it), and there was only 3 staff to man the bar, clear plates and update the breakfast area and thus they struggled to keep up with demand in a less than half full lounge. The only real problem is the lack of toilet facilities in the lounge for its size.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - MANCHESTER AIRPORT

Date :   28 November 2011

Review by : Mark Wilkins (UK)

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Recommended

Small but uncrowded lounge. Quality of service, food and drink during my stay was excellent. Free wifi and tv/newspapers available. The criticism would be the lack of a sleeping zone but few lounges of this size would be likely to have that. Definitely much better than either the Al Reem lounge in AUH.



ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   18 September 2011

Review by : M Benjamin (UK)

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Previously Etihad gold and silver card holders used the Pearl business lounge in terminal three, complete with comfy seats and smoking room, but now (due to overcrowding) have to use the Al Reem lounge in the old terminal 1. All Etihad flights to Europe and Asia arrive and leave from the new T3 so this becomes awkward. On arrival you have to bypass security and walk (10 mins) to the old terminal and the lounge. This lounge is not a patch on the T3 lounge with a very limited food selection (drinks are fine). There is no comfortable seating area and no papers to pass the time. The next problem is there is no smoking room, so you must use the smoking room in the far corner of T1. Then of course to catch your flight head back to T3 and go through security, which becomes more of a muddle if another flight arrives as you do - as nobody knows where they are going and can cause another delay.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   18 September 2011

eview by : Kevin Tunnicliffe (UK)

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Lounge was virtually empty when we arrived and had a choice of seating. The place had filled up by the time we left for our flight. The "hot" food options were disappointing because they were only lukewarm. The items were replaced soon after we got there and later patrons presumably got a better deal than we did. Staff cleared tables quickly, bar service swift and staff pleasant. Did not use the showers but they appeared to be well equipped.



ETIHAD AIRWAYS FIRST/BUSINESS CLASS LOUNGE REVIEW  - MANCHESTER AIRPORT

Date :   18 September 2011

Review by : Kevin Tunnicliffe (UK)

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Quite a small but pleasant lounge. Nice reception from the staff and frequent offer to refill drinks and so forth. As it was an early flight we enjoyed a cooked to order breakfast. Very good. You could also help yourself to cold cuts and bakery if you didn't want a cooked meal.



ETIHAD AIRWAYS LASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   30 June 2011

Review by : B Watkins (Australia)

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We were flying First Class Etihad-Europe having previously travelled First Class on Qantas, BA, Air France and Emirates. The lounge turns out to be the New Zealand Airlines "standard" lounge. This is very much not what we expect when we pay for First Class. It's a nice enough lounge, crowded despite a quiet night at the airport (I'd hate to see it on a slightly busy night!) but nothing more. Would not reach Business Class standards for any other airline. As we sit in the lounge we are not planning to fly Etihad again. There's a chance for catch up on the flights and in the other ports but really, we've made a decision to fly First Class because we want "First Class" funnily enough! This is not a First Class lounge and as stated above, I'd be disappointed if I'd paid Business Class for this. Part of the real pleasure of starting a holiday is sitting back in the lounge with that first glass of champagne. We last travelled Emirates and while they didn't have a dedicated First lounge (shared with Business) the facilities, food and champagne are great on board. This is the first time I've ever bothered to write such a review which reflects our disappointment. Etihad has a fair bit of catching up to do at this early stage. There's no way that we'll depart Melbourne with Etihad again. Do what Air France do, escort your First Class passengers (in CDG at least) to the lounge, make sure they're comfortable, and come and get them when it's time to leave. If you're going to ask for 5-10 times the fare make the customer feel a little special!



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Review by : Diana Wright (Oman)

Date :   2 May 2011

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Etihad business class travellers have to fight for seats in this lounge. This lounge is too small and regularly too full to accommodate all business class passengers. Food quality has declined.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ABU DHABI AIRPORT

Review by : Zafrullah Hamzah

Date :   20 November 2010

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Totally disappointed by this so called premium lounge. Not only was it overcrowded the staff offered no help when you are circling around trying to find a place to sit and eat. The staff at reception was fine. The toilets seemed too small for volume of passengers and I looked for the so called shower facilities in vain. The whole design, on top of the huge crowd using it certainly gives you the impression that you are in a canteen and not in a premium lounge. On the return flight the plane from Kuala Lumpur landed in Abu Dhabi around midnight and not only trying to find the lounge from where you got off this time was a nightmare but when I got to the lounge I did not bother to eat (despite being hungry) as I was not prepared to explore every corner just to find a comfortable place to eat. Etihad please wake up and upgrade this lounge, I am not being demanding but when you pay to travel business class some comfort in transit is not too much to ask.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ABU DHABI AIRPORT

Review by : Tayab Chinyoty

Date :   18 October 2010

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Senses Spa would be one of the best things here. Lounge is too small for the morning traffic. Food was good and a variety. Staff is too loud. Waiting for the shower and a line for the toilet - never happened with me before in a Business class lounge. Etihad people need to understand what a lounge means - and not just free food and drinks.


 
ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - NEW YORK JFK AIRPORT

Review by : Stephen Taynton

Date :   29 August 2010

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This is not an Etihad lounge as they do not have one at JFK. This lounge is so poor it is unbelievable, unhappy person on reception, only one person cleaning up, the food way below lounge level, no champagne, warm white wine. We left as soon as possible. Avoid this place, it really is very bad.


 
ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ABU DHABI AIRPORT

Review by : Vincent Greene

Date :   10 August 2010

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Rather small, feeling crammed and very crowded. It was difficult to find a seat and impossible to use one of the computer terminals. Staff were busy in their attempts to replenish food and beverages. The lounge needs to be much bigger.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ABU DHABI AIRPORT

Review by : Stephen Taynton

Date :   12 January 2010

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Although this is the new lounge in Terminal 3 it can get very crowded. Food and beverage is good but seating is a little close together and there is not much privacy. The Six Senses Spa is great. Overall not a bad lounge but I do not know why Etihad chose to create such a small lounge in contrast to the number of people who use it. Etihad needs to attend to the washrooms as they were not what you would expect from a business class lounge.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT - T4

Review by : Stephen Taynton

Date :   12 January 2010

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Staff Service

The a la carte dining was superb with great attention by the staff. Again the Six Senses Spa is great, and just what you need before a long flight. The food and beverage section is well maintained and is of a high quality. Overall this is a fine lounge and rates as one of the best I have been in.



ETIHAD AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - ABU DHABI AIRPORT

Review by : A Mendoza

Date :   4 December 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Excellent catering and drinks selection, complete with bar service. Abundant large screen iMacs for use, as well as Wi-fi. Well-kept though few toilets with a single shower, so there can be a queue. There is a Six Senses Spa, which gives complimentary 15 minute treatments with free clothes pressing. Inside the Spa are 6 more showers. The rush hour seems to be from 8-9 am. It was virtually empty before and after that.




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