Etihad Airways First Class and Business Class Lounge customer reviews

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Etihad Airways First and Business class Lounge Reviews

Etihad Airways First and Business class seat reviews

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ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SYDNEY AIRPORT

Date :   25 February 2013

Review by : C Zugaj (UK)

This is the Air New Zealand lounge shared by Etihad. The staff was vaguely interested, the food choice very limited and very, very average. There was no shower gel nor shampoo in the showers, the shower mixer was broken resulting in nearly boiling water pouring from the shower head. When complained to the head of the staff I heard that how could they no if guests did not report implying there is no cleaning between the guests! All together terrible experience despite very good service on board though. Will not come back again.

ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   14 February 2013

Review by : David Lowe (Australia)

Very attentive and friendly staff, restaurant food, plenty of it great wifi and comfortable seating. Showers and bathrooms spotless.

ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   11 January 2013

Review by : H Bereaux (Bahamas)

Used the Etihad Pearl Business Lounge at Abu Dhabi T3 while connecting from a MCT-AUH flight to AUH-MAN in business. Between these two flights, the lounge was a huge disappointment, particularly with this being Etihad Airways home airport. The lounge was crowded so there were no comfortable seats available, the food was okay but lacked choice (four of six hot options were available) - and the toilets were filthy.

ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   23 December 2012

Review by : M Benjamin (UK)

Further to my previous post Sep 2011, this lounge has improved. It's still an awkward walk from T3 to T1 but I was pleasantly surprised how improved the lounge was. There is now a newspaper and magazine rack, the food selection now has a lot more to offer including cold cuts of meat and various cheeses. A bigger selection of hot ( warm) dishes, various teas and coffees and a lot more seating arrangements ( previously the middle and lower tier sections were closed off ) . The washrooms are a little small, but a hot shower is available. A well stocked bar, with waiter service is a nice touch. On a minus note there didn't seam to be any computers available. Overall a very pleasant experience and would recommend to all.( shame you still have to walk into T1 for a smoke though).

ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   15 November 2012

Review by : Johan Vranken (Belgium)

In terminal 1, about 10 minutes walking from terminal 3. Have always found this lounge to be clean and less crowded than the actual Etihad business class lounge in terminal 3. Staff extremely helpful and friendly. Same food and drinks as in the business lounge.

ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   15 November 2012

Review by : D Lancaster (UK)

This is the Air New Zealand lounge shared by Etihad. Who on earth decided to use wickerwork rattan armchairs for the "comfort" of travellers who sometimes have to spend hours waiting for a connecting flight - the armrests alone are uncomfortable enough, but add in the punishment to the seating area penetrating through the cushion. The only other viable seating is of a benching type, so no armrests - but on balance preferable! The food choices were very limited, and as such, I was not hungry enough to assess the quality.

ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   7 November 2012

Review by : G Tonge (UK)

If you are a silver or gold card holder flying in economy class, this lounge is now allocated to you. However this lounge is located in terminal 1 and as most people transit in terminal 3 I don't think it's worth the 20+ minute walk to use what is generally a sub standard facility. I wouldn't pay to use this facility, and would rather sit in Starbucks at my own expense.

ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   5 October 2012

Review by : G Tonge (UK)

Whenever I've visited this lounge, it's always been overcrowded. Somebody at Etihad has got they're sums wrong. Other than this, a good facility.

ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   18 September 2012

Review by : C Williamson (UAE)

Very disappointed by the Lounge and by the lounge staff who were unfriendly and unprofessional. For the food and beverages, facilities and the lounge was correct.

ETIHAD AIRWAYS (AA ADMIRALS CLUB) BUSINESS CLASS LOUNGE REVIEW  - PARIS CDG AIRPORT

Date :   6 August 2012

Review by : N Cambourne (Australia)

Extremely disappointing. Limited choice of food, In fact there were on two varieties of tuna rolls on offer, along with corn chips and pretzels. Nothing else. My wife and I were traveling to Sydney and had a four hour layover between connecting flights, and while the peace and quiet of the lounge was welcomed, the lack of food was not.

ETIHAD AIRWAYS PEARL BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   6 June 2012

Review by : Gilbert Isaguirre (Kuwait)

The lounge was too far from the terminal. The food was not really that hot. The fruits and beverages was ok. The staff told us wifi was going to be fixed soon, but I waited for almost 2 hours and still none. Accommodating staff, great six sense spa offer but it was so limited - I was only allowed to use 1 treatment instead of at least 2.

ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   23 January 2012

Review by : Stephen Taynton (Kazakhstan)

This lounge is overcrowded and very noisy. Food good, great service but we were there from 2100 to 0240 and it gradually got worse, with a number of people standing up and not being able to get a seat at all. I do not agree with the idea of asking people traveling in economy to use another lounge. I will in future organise my connections so I can limit time in this lounge.

ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   28 November 2011

Review by : Mark Wilkins (UK)

As a silver card member I'm entitled to access to the Al Reem lounge at Abu Dhabi. I can't compare it to the Pearl lounge in T3 (I've never accessed it) but as a business class lounge it was good with plenty of breakfast options available, stocked and manned bar area, plenty of seating (if in a somewhat weird 3 tiered room) and newspapers and magazines available. However, Wi-Fi was unavailable whilst I was there (and the staff couldn't fix it), and there was only 3 staff to man the bar, clear plates and update the breakfast area and thus they struggled to keep up with demand in a less than half full lounge. The only real problem is the lack of toilet facilities in the lounge for its size.

ETIHAD AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - MANCHESTER AIRPORT

Date :   28 November 2011

Review by : Mark Wilkins (UK)

Small but uncrowded lounge. Quality of service, food and drink during my stay was excellent. Free wifi and tv/newspapers available. The criticism would be the lack of a sleeping zone but few lounges of this size would be likely to have that. Definitely much better than either the Al Reem lounge in AUH.

ETIHAD AIRWAYS AL REEM LOUNGE REVIEW  - ABU DHABI AIRPORT

Date :   18 September 2011

Review by : M Benjamin (UK)

Previously Etihad gold and silver card holders used the Pearl business lounge in terminal three, complete with comfy seats and smoking room, but now (due to overcrowding) have to use the Al Reem lounge in the old terminal 1. All Etihad flights to Europe and Asia arrive and leave from the new T3 so this becomes awkward. On arrival you have to bypass security and walk (10 mins) to the old terminal and the lounge. This lounge is not a patch on the T3 lounge with a very limited food selection (drinks are fine). There is no comfortable seating area and no papers to pass the time. The next problem is there is no smoking room, so you must use the smoking room in the far corner of T1. Then of course to catch your flight head back to T3 and go through security, which becomes more of a muddle if another flight arrives as you do - as nobody knows where they are going and can cause another delay.