EMIRATES   First and Business Class Lounge customer reviews

EMIRATES FIRST CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 3

Review by : M Dewhirst

Date :   14 July 2009

I Dickinson is absolutely spot on! The First lounge is also open to all the noise and hullabaloo of the airport as well, and there are no quiet areas to rest in-between flights. Are they not aware that some (probably most) travellers choose to use airport lounges to get away from the cacophony which most airports generate, especially in Dubai when so many flights leave at anti-social times? It's like sitting in the middle of a prison corridor with shouts, alarm bells and sirens ringing in your ears constantly. Plus there are constant PA announcements which make any chance of sleep impossible. The Spa is also a con with no hint that treatments have to be booked in advance and therefore was fully booked for the haircut I would have liked at 2am! On the plus side food is very good and wines decent, but this was thoroughly disappointing overall.

EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Stephen Hogan

Date :   11 July 2009

Without doubt, one of the biggest, most expensive and yet worst designed lounges on the planet. Why for instance in a lounge designed for thousands of early morning/nighttime transit travelers are there just 10 'sleeper' seats which have been strategically placed directly above the security checkpoint (the nosiest place in the lounge!)? Why are there hundreds of straight-backed, stiff, uncomfortable chairs completely unsuitable for rest/relaxation and only a few relatively comfortable chairs/sofas? Why are their so many dining tables? Very few people actually sit down to eat at them! The lounge is always packed to or beyond capacity. You cannot serve your own drinks - with the exception of water and juice. There is nowhere to store your bags etc. The staff are useless. Overall - given the probable investment it is amazing how badly designed the flagship Emirates lounge is! Do they do any competitor and/or market research? Just another example of Emirates reality not meeting the hype.

EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 3

Review by : I Dickinson

Date :   15 June 2009

Hideous experience. Arrived at 6.30am where fire alarms were ringing throughout the airport until I left at 9.30am. The lounge is not enclosed and as it is situated above the main departure area you experience the noise from the rest of the airport. Despite being told by reception staff that no boarding announcements would be made every flight was called over the PA system, once every couple of minutes. If you're looking for a relaxing lounge give this one a miss. Passengers sleeping every where and taking the whole sofa areas up.

EMIRATES FIRST CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Andy Westmorland

Date :   8 June 2009

For smokers the old first class lounge was much better, more comfortable seating etc. However, the choice of dining in the new one is superb. The big downside was the attitude of the staff in the lounge (and Emirates ground staff in general). They were just plain rude, dismissive, unhelpful, obstructive. The experience in Dubai completely ruined my image of Emirates, and I will think long and hard before flying them again.

EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 1

Review by : Norman Sutherland

Date :   30 May 2009

The Terminal 1 Lounge (Near Gate 122?) was virtually empty around Midnight, but there were still adequate food choices available and plenty staff replenishing the food and cleaning up etc. I couldn't get the WiFi working but other than that, a pleasant enough way to break the journey for and hour with a snack and a drink and certainly better than the echoing factory- like spaces of Terminal 3 or the Sleeping Thousands littering the floors in Terminal 1. I usually have fairly short connections through DXB and I don't usually bother with the Lounges - but I'll certainly use this one again.

EMIRATES BUSINESS CLASS LOUNGE REVIEW  - CHRISTCHURCH AIRPORT

Review by :

Date :   29 May 2009

A delightful Lounge, with the usual Emirates style. Light years ahead of the situation in 2006, when there was no Emirates Lounge and all that Business passengers were given was a $25 dollar voucher and left to the mercy of a totally inadequate commercial outlet. The lounge is small, but well serviced for drinks, light refreshments, papers, etc. The staff were pleasant and helpful.

EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Paul Lawlor

Date :   2 May 2009

My experience was disappointing from the moment I stepped out of the chauffeur transportation that Emirates lays on for Business class check in. There were little or no staff to assist someone who is far more familiar with BAs offering but eventually a 2nd member of staff was able to get the self service machine to work. I expected much from terminal 3 but was going to be disappointed from beginning to end. I have reviewed terminal 2 on this site previously and said it was like a UN refugee camp with people lying on the floor everywhere a nowhere to move. I would describe terminal 3 as a refugee camp run by the Swiss. Still far too packed and difficult to move around as the overpriced duty free is clearly more important than the passengers. After fighting my way through the throngs of people I reached the lounge to find myself at the end of a queue of at least 70 people. It was just awful. I arrived at 6am and can only assume that it must be a very busy time as the lounge was packed people sitting on the floor in places. The lounge is long and thin and on both sides of the terminal (the middle is like an atrium). The good points was that there was a good choice of cooked food but just nowhere to sit. Thankfully I was not in their long.

EMIRATES BUSINESS CLASS LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : Willy Fischer

Date :   18 March 2009

The lounge is easy to find. A warm welcome from the staff. The lounge isn't large but comfortable, plenty of seats available. Large choice of good hot and cold food, fine drinks, Emirates on this point deserves 5 stars. Choice of newspapers and magazines in different languages, large TV screen, business centre, basically there's nothing missing. Toilets are clean, shower ready for use. There's an announcement for boarding time. Overall a fine lounge, there's only some noise coming from the water fountain, if you seat next to it, but nothing too annoying.