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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Emirates First Class and Business Class Lounge customer reviews

  4 Star Airline

   
 
   
 

Read the latest Emirates First Class and Business Class Lounge Reviews

 


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EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   8 March 2013

Review by : Nina Khan (UK)

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Recommended

My 3rd time, but this time everything changed and downgraded. As per previous reviews, I was very disappointed with Dubai Business Lounge, very overcrowded, no hot food meal options, only cold buffet snack type foods.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL B, DUBAI INTERNATIONAL AIRPORT

Date :   7 February 2013

Review by : S Callaghan (UK)

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Recommended

Shabby, crowded poor catering. Overall very disappointed with the complete experience. Showers looked shabby and water was cold on both my outbound sector and inbound.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES INTERNATIONAL AIRPORT

Date :   15 January 2013

Review by : S Freeman (Australia)

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Recommended

What a Dungeon! Never expected this from Emirates. To pay almost 8500K on a ticket and to be thrown in a lounge that has no natural lighting, is overcrowded with limited selection of food and drink is disgraceful. One bite of a sandwich that was stale, and we packed up and walked out. We felt much better sitting around like randoms in the general airport area.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - CONCOURSE A,DUBAI INTERNATIONAL AIRPORT

Date :   11 January 2013

Review by : Mark Loader (UK)

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Recommended

Still a few teething problems but they are trying hard. Signage is difficult to find, so everyone has stopped at the first seating area, which is packed - while the rest of the lounge is quite empty. Also the constant boarding announcements for flights departing other parts of the airport are bit annoying - they should only announce flights in Concourse A. The lounge "looks" great, but is a bit style over function. For example tables are difficult to sit and eat at, chairs not too comfy.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - KUALA LUMPUR AIRPORT

Date :   10 January 2013

Review by : Alan Ward (UK)

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Recommended

Nasi Langsar was cooked on request and a fantastic Malaysian meal prior to boarding. The staff were friendly and extremely professional.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   23 December 2012

Review by : Bruce Curry (UK)

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Recommended

I agree with other reviewers that the Dubai lounge is poor. It has no ambience and is crowded. We also noticed that people hog seats. We were not hungry and didn't eat much, but the food quality seems OK.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - COLOMBO / LONDON HEATHROW AIRPORT

Date :   23 December 2012

Review by : Bruce Curry (UK)

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Recommended

The lounges at Heathrow and Colombo are excellent. At Heathrow boarding is direct from the lounge, which is comfortable. The food and drink are excellent. In Colombo the lounge is very relaxing. It has an excellent range of food and drink and service could not be better.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   29 October 2012

Review by : J Dock (Czech Republic)

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Recommended

Had to wait 5hrs for connecting Emirates business flight. Lounge large, but not enough toilets and not very clean either. Long queues which I would not expect in business class lounge. Wondering how Emirates manages when they are ordering so many new aircraft and cannot cope with the present business class lounge.



EMIRATES MARHABA LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   29 October 2012

Review by : Philip Stratton (Australia)

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Recommended

Citibank and AMEX offer the use of this lounge as a benefit to having their cards, but it isn't much of a benefit when you can't find a seat to sit in. I have used this lounge in the past and it has been pretty handy. The last time we couldn't find anywhere to sit- not that it bothered the staff at all. People often hold empty seats for others with their cabin luggage that remain empty for hours. Other people use it as a hotel and sleep on two chairs. The Wifi doesn't work very well although there are some computers there that are popular. The food and beverages on offer are pretty good, but the one shower needs a makeover and there seems to be corrosive gunk on all the fittings in the washroom that really should have been taken care of years ago. The furniture has taken a moderate beating and has been there since day one. The concept is great, but it has become a victim of it's own success needing refurbishment, enlargement and some better standards.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   5 October 2012

Review by : M Larder (UK)

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Recommended

The Dubai Business Class lounge is not big enough for the number of passengers using it, so it is difficult to find a seat. There are long queues for the toilets. If you have more than a couple of hours in the lounge then it feels a lot, lot longer as the seats are not good for relaxing, with very few foot stools. The food options are limited. At least there is free Wi-Fi.



EMIRATES "BIDVEST PREMIER" FIRST & BUSINESS CLASS LOUNGE REVIEW  - CAPE TOWN INT'L AIRPORT

Date :   5 October 2012

Review by : A Kirkpatrick (UK)

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Recommended

This shared lounge is very poor. Although there is enough space (a small room allocated to Emirates First Class) the food and drink selection is small. Food is not made to order and runs out quickly. This lounge is shared by so many airlines and card holders that it does not feel special. As a First Class passenger, I feel the old lounge shared with South African Airways was so much better. Sadly this has now closed.



EMIRATES FIRST & BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   5 October 2012

Review by : Toby Masson (UAE)

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Recommended

Quiet, comfortable and relaxing. A good variety of hot and cold food and excellent selection of beverages. It is enhanced by the fact that all of the EK flights from Gatwick are B777s (rather than A380s) meaning that there will never be more than 40 people in there at any one time. The reception staff are helpful and wait until the queue at the departure gate has cleared before calling the flight, meaning that you can leave the lounge and get straight on to the plane.



EMIRATES FIRST & BUSINESS CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   28 September 2012

Review by : K Hirst (Australia)

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Recommended

This is the best lounge I have been to in Australia/New Zealand, there is very little to fault, apart from the distance from customs/immigration. Great food with enormous selection of both hot and cold choices and friendly but unobtrusive service. Good selection of reading material. Natural light and views of the tarmac and gates, with very comfortable decor. Bathrooms top notch. with great amenity kits and more than adequate business facilities. Added bonus of being able to board your flight direct from the lounge.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   18 September 2012

Review by : Trish Loughman (Ireland)

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Recommended

Overcrowded, hot and not really that pleasant. The food on offer was nice enough, but the crowds of people made me want to get out of there fast.



EMIRATES FIRST CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   18 September 2012

Review by : Trish Loughman (Ireland)

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Recommended

So much more pleasant than the crowded horror that is the Business Class Lounge. The First Class Lounge is an oasis of calm. Excellent food, staff and facilities.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - BEIJING CAPITAL AIRPORT

Date :   18 September 2012

Review by : S Kazim (UAE)

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Recommended

The location is convenient in terms of being next to the boarding gate but it is a trek away from the shops etc. The lounge is a common one for first and business class and has ample seating. The display of food is impressive and the it is all halal. Toilets and showers available as well as free internet access. Overall an excellent lounge.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - MAURITIUS AIRPORT

Date :   11 September 2012

Review by : Ravi Mene (UK)

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Recommended

The lounge is smart with comfortable seats, but air conditioning was not on and the lounge was very uncomfortable. A group of passengers got very loud and were becoming a distraction and disturbing other passengers. When brought to the attention of the staff, they were not interested. Food and drinks were adequate, several TVs.



EMIRATES "TANZANITE" FIRST & BUSINESS CLASS LOUNGE REVIEW  - DAR ES SALAAM AIRPORT

Date :   11 September 2012

Review by : David Minard (New Zealand)

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Recommended

Pleasant comfortable lounge. Ai conditioned, unlike gate lounges upstairs. Good selection of small food and beverage. TV, internet, showers if required. Shared with other airlines but not crowded when we were there.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   6 August 2012

Review by : N Riordan (UK)

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Recommended

Were pleasant and comfortable. A good selection of snacks and drinks available along with a fast internet connection. Staff were attentive and it was a good experience.



EMIRATES FIRST & BUSINESS CLASS LOUNGE REVIEW  - COLOMBO AIRPORT

Date :   22 May 2012

Review by : K Franklin (Sri Lanka)

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Recommended

The first time I have used this new lounge and a great improvement from the shared lounge that Emirates used before. The lounge is not that easy to find. It is located near the arrival desks on the left hand side via a lift to the 3rd floor. Once found it is clean, only thing missing is a smoking area. Food excellent but limited choice of drinks, but for Sri Lanka this is heaven, and compared to the shared lounge is a real treat. Staff friendly and helpful.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   9 May 2012

Review by : David Hooker (UK)

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Recommended

Severely over crowded, queues for showers and wcs. Noisy and, as previously described, like a street market. Not what we expect as a business customer. Didn't bother attempting the showers on the return leg. Enough of a problem to over ride any of Emirates' other benefits.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTERNATIONAL AIRPORT

Date :   9 May 2012

Review by : C Smith (Spain)

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Recommended

Far too small for the number of passengers. What idiot calculated that 10 urinals would be sufficient for the hundreds of male passengers? Queuing in the cramped sweaty lavatory is NOT what you want after a 14 hour flight from Brisbane. The whole lounge is a disaster area and quite a joke after reading the Emirates web-site description.



EMIRATES FIRST CLASS LOUNGE REVIEW  - T3 DUBAI INT'L AIRPORT

Date :   2 May 2012

Review by : A Wilmot (South Africa)

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Recommended

Use the lounge about twice a month. It is now becoming apparent that it is not First Class. The wooden furniture is damaged (chipped and scratched) and the upholstered furniture dirty and worn. It is very noisy with all the announcements from the departure hall below, and this lounge must have the worst wifi on the planet. The staff are friendly and helpful, and selection of food and beverages are generally good. However, I found the Lounge in T1 (currently closed) far more superior, giving a much greater feeling of elegance, privacy and exclusivity. It is much smaller, with almost no sound interferences.



EMIRATES FIRST CLASS LOUNGE REVIEW  - BRISBANE AIRPORT

Date :   2 May 2012

Review by : Richard Hodges (UK)

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Recommended

Stopped off here on our way to Auckland in Feb 2011. Very pleasant lounge with selection of snack foods and drinks. Very attentive service who supplied good coffee as and when required. Quite a few people in but still nice and relaxed. When our flight was called we more or less boarded straight from the lounge - nice touch.



EMIRATES FIRST CLASS LOUNGE REVIEW  - T3, DUBAI INT'L AIRPORT

Date :   2 May 2012

Review by : Richard Hodges (UK)

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Recommended

Used this lounge twice March 2011 on our way to and from New Zealand. Quiet, spacious and clean with endless supplies of beverages and food and restaurant area. Very comfortable sofas if required. Excellent facility well worth using except why are the showers outside the Lounge? And why are the toilets separate from the showers ? You have to exit and walk quite a way before locating the Shower Room (which, frankly, could do with sprucing up).



EMIRATES FIRST CLASS LOUNGE REVIEW  - COLOMBO BANDARANAIKE AIRPORT

Date :   2 May 2012

Review by : B Wijesinghe (USA)

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Recommended

This is a new lounge, a huge improvement. The facility was immaculate, and offered nice views with comfortable chairs, excellent food, separate dining area, well designed toilets and business centre. Lounge staff attentive and friendly, though the reception staff member on duty seemed more interested in chatting on her mobile phone than being attentive.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - ISTANBUL AIRPORT

Date :   25 April 2012

Review by : D Minard (New Zealand)

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Recommended

A new lounge we did not know existed. Very Welcome .Staff very welcoming. Everything clean and spotless, and food and beverage selection excellent. Good scenic views of the Bosphorous and airport.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND INT'L AIRPORT

Date :   29 March 2012

Review by : I Comyns (Australia)

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Recommended

Outstanding staff and first rate food and beverage. The bathrooms offer hot showers. Free wifi and champagne with canapes was an ideal way to start a flight.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - T3 DUBAI INT'L AIRPORT

Date :   28 February 2012

Review by : R Tang (Hong Kong)

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Recommended

Transit time around 2.5 hours and went to main Business Lounge. Not too difficult to find seat for 2 people. Internet speed is extremely slow which I had to give up eventually.



EMIRATES "SMILES" BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Date :   25 January 2012

Review by : Sonia Thomashausen (South Africa)

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Recommended

Probably the dirtiest lounge I have ever been to, even touching the fridge door to get a drink was unpleasant. The carpets are dirty, the available cutlery not clean, tables were not wiped, old plates with dried food and drinks everywhere. Rubbish baskets overflowing. A soup was available some time during the day but the dish was practically empty with dried left over in and around it. A couple of sandwiches in plastic, and some apples. Coffee, no tea. Water and coke and 2 more soft drinks were available. Toilets smell bad, broken and only one had a bit of toilet paper.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT

Date :   23 January 2012

Review by : O Moore (UK)

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Recommended

Apart from the fact it's too big and impersonal, there are only two shower rooms and the wi-fi is ridiculously slow., Brisbane has as many showers for only 2 flights a day. It's enough for me to move to another airline.



EMIRATES FIRST / BUSINESS CLASS LOUNGE REVIEW  - AUCKLAND AIRPORT

Date :   23 January 2012

Review by : M Brindle (New Zealand)

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Recommended

Compares more than favourably with the Air New Zealand lounge. Pity there was no info on joining Skywards and the lounge staff gave us incorrect info which resulted in us not being credited with miles for the flight.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT

Date :   28 November 2011

Review by : J Grimes (UK)

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Recommended

I normally use the main business lounge, but a 15 minute walk from the main transfer area came across this smaller lounge near gate 122. I arrived at 2300 and found only 8 other passengers there. Food and drink selection seemed good. Excellent wifi. Quite a long way to walk to my gate - however more than compensated by this excellent little lounge.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - T3 DUBAI INT'L AIRPORT

Date :   18 September 2011

Review by Pradeep Perera (Sri Lanka)

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Visited the business class lounge at Dubai T3 six times this year. Its becoming very crowded. The food is quite good, beverage selection was fine, the toilets were atrocious. One time the lights were out and I had to que up. Added to that the showers were so crowded I had to stand for nearly a hour; I decided not to shower. They need more shower rooms and toilets to make this a haven of rest.



EMIRATES FIRST CLASS LOUNGE REVIEW  - T3 DUBAI INT'L AIRPORT

Date :   18 September 2011

Review by David Ash (UK)

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Entered lounge about midnight, only a few people in lounge with plenty of very comfortable sofas and seating, the ambience was good. Had a free massage which was very invigorating. Food and wine were excellent with very attentive staff. On return leg, had an excellent meal with very good wines and champagne. The lounge was very warm, unlike first visit where temperature was perfect. The temperature that day was almost 50 degrees so suspect air con was having trouble keeping up!



EMIRATES FIRST/BUSINESS CLASS LOUNGE REVIEW  - DUBAI INT'L AIRPORT

Date :   8 July 2011

Review by Peter Harrison (UK)

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This is an enormous lounge with zoned eating and lounge areas. Food and drink of all descriptions is available from a number of "buffets" with quantity and quality excellent. There are some quiet areas but there is a "buzzy" feel due to the large number of passengers coming and going all the time. Wash rooms were maintained well. However the showers were disappointing. A little cramped and lacking toiletries.



EMIRATES FIRST/BUSINESS CLASS LOUNGE REVIEW  - BIRMINGHAM AIRPORT

Date :   8 July 2011

Review by Peter Harrison (UK)

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A comfortable tranquil area with dining area and lounge seating. The food and drink offering is exceptional ranging from tea and biscuits to a 5 course meal with wines and champagne if you have the appetite! A selection of newspapers and magazines. Wash rooms nothing special but adequate.



EMIRATES "ARALIYA" BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - COLOMBO AIRPORT

Date :   8 July 2011

Review by Peter Harrison (UK)

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A lounge shared with several airlines including Emirate. Club type seating, business area and dining area. English language Sri Lankan newspapers available. My visit was at breakfast time and the food offering was poor in comparison to other Emirates lounges. Wash rooms clean and fresh.



EMIRATES FIRST/BUSINESS CLASS LOUNGE REVIEW  - HONG KONG INTERNATIONAL AIRPORT

Date :   6 July 2011

Review by P Leelamanit (Thailand)

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The lounge opens only 3 hrs prior to the only flight that serves the airport per day, which is standard. The lounge's decoration is a bit bland due to Emirates color scheme, something they may have problem with with the current brand identity but that is okay. The couches are not very comfortable. The back rest is a little too low, compromising privacy and the spacing between them are a bit awkward as well. However, the food selection is great with options of cold and hot servings. The lounge staff are extremely attentive, and always come and ask if we need any help. The variety of alcohol drinks are great as well.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTL AIRPORT, T3

Date :   30 June 2011

Review by J Brownjohn (UK)

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Awful lounge. Crowded, hot, sweaty, long queues for showers, and you need a shower after going in the lounge. You're better off staying outside in the main concourse and that's saying something for a cramped and busy airport like Dubai.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTL AIRPORT, T3

Date :   16 June 2011

Review by H Beisser (Australia)

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This business lounge has the atmosphere of a train station in India. Totally overcrowded, not enough rest areas, enormous waiting times for showers. Unhelpful staff, inadequate food. Not a pleasant experience.



EMIRATES MARHABA LOUNGE REVIEW  - T3, DUBAI AIRPORT

Date :   10 June 2011

Review by Sadeva Dhanapala (Canada)

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This is a pay-per-use lounge which is pretty good. The capacity is limited however. There is Wifi (not fast but adequate), a good 24-hour menu, drinks, coffee. No showers though. Outbound they had a deal with Mastercard allowing gratis use of the facilities - on the return, the deal seemed to have expired and replaced with an Amex version. If you have a long stopover, it's well worth the investment of about USD46.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - T3, DUBAI INTL AIRPORT

Date :   7 June 2011

Review by Nathan Yu (USA)

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I agree the lounge at T3 can be a bit of a zoo. Most passengers, predictably, use the first food and beverage station immediately after entering the lounge. If you continue towards the end of the lounge, it's less crowded. Found the food selection quite good. Lounge staff worked rather well.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DOHA AIRPORT

Date :   12 May 2011

Review by Michael Schaible (Qatar)

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The food / beverage offer is disappointing : only a buffet with sandwiches and soup. No main dishes. The beverage offer is better but lounge is dry during night hours. The service is not up to standard, announcements for flights are done by staff walking around and shouting out the details. The lounge is overcrowded.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTL AIRPORT (T1)

Date :   4 May 2011

Review by Dave Andrew (UK)

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Emirates Lounge at Terminal 3 is not up to the standard expected. Lounge in Terminal 1 is much more relaxing, quieter, friendly staff plus a good selection of food & beverages. I always use this lounge as I cannot stand the main cattle-market lounge at Terminal 3.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - MANILA AIRPORT

Date :   4 May 2011

Review by A Thorne (UK)

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Possibly the worst and most dilapidated lounge I have ever experienced. The food is substandard there is one hot option on offer. Besides the bar there are beer bottles on the floor and there has been no cleaning / table clearing. Beyond the food facilities, the smoking area is not insulated from the non-smoking sections of the lounge. WIFI internet access is available in 15 minute blocks and VPNs for corporate use are not available. All of the computers in the lounge are giving Microsoft warnings for being non Genuine copies of Windows. The lounge is poorly lit, air vents are blackened and there is tape hanging from the wall. The door was unattended on my arrival and no welcoming / check-in.



EMIRATES FIRST/BUSINESS CLASS LOUNGE REVIEW  - MELBOURNE AIRPORT

Date :   4 May 2011

Review by N Mulhall (Australia)

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Decent sized for an airport where there is only about 5 Emirates flights a day. Good food, polite staff, excellent Internet connection and a good view of the planes.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI INTL AIRPORT

Date :   4 May 2011

Review by A Dodabalapur (USA)

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The wifi facilities woefully inadequate with only minimal bandwidth. The bathroom facilities were inadequate for the number of people using the lounge. The food selection was quite good and service was good.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - T3, DUBAI AIRPORT

Date :   2 May 2011

Review by S Waltersen (Australia)

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We checked into the lounge at Dubai, waited for our flight to be called, but it never was. 25 minutes before the scheduled departure time we rushed for the gate - reached the gate 12 minutes before departure, but they would not let us board. Our bags had to be offloaded, which would have taken a lot longer than letting us on the flight. We had to re-book our flight, and they charged us A$150 re-booking fee. The flight was never called in the lounge and we were not paged. I have never encountered such poor service in any Business Class lounge anywhere in the world. With Emirates, Business Class is obviously 2nd Class.



EMIRATES FIRST/BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   2 May 2011

Review by D West (UK)

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Very good experience. Plenty of room to spread out with approximately 12 passengers total during the time we passed through. A nice start to our flight to MRU.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - T3, DUBAI AIRPORT

Date :   2 May 2011

Review by M Johns (Cyprus)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

We have used this lounge many times, each time you hope it will get better, but it seems to get worse. Showers inadequate, toilets a disgrace with queues up to 10 waiting for a cubicle (for both sexes). Its becoming just a holding area with refreshments.



EMIRATES BUSINESS CLASS LOUNGE REVIEW  - T3, DUBAI AIRPORT

Date :   2 May 2011

Review by B Brew (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Not a business class lounge by any stretch of the imagination. Had to spend 7 hours in it overnight. It was quite empty when we arrived but still not enough loungers to try and grab some sleep. Got some eventually - loungers that is not sleep. Had to go in search of blankets and even with two it was chilly. Whoever thought it was a good idea to put the quiet sleeping area directly above a security check area with metal rollers clattering all night long needs sacking. I would have expected an airline in its home base to have a showcase lounge.





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