EMIRATES   First and Business Class Lounge Reviews

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EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Paul Kernig

Date :   13 August 2009

Lounge full, no room to sit - very noisy. Toilets a disgrace, staff totally unconcerned. Really disappointed with this terminal.

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Carole Clements

Date :   13 August 2009

This was our first time in the new T3 Business lounge and it was a disappointment. It didn't feel anything special and was quite crowded. The lounge just doesn't feel like a business class lounge - more like a waiting room. We didn't see much food on offer, just hot / cold drinks, muffins, fruit, ice cream. We didn't want to lose our seats so we didn't really get to see a lot of the lounge or what food might have been on offer. All in all, not the best in business lounges by a long shot, definitely needs some re-thinking and re-planning.

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : Carole Clements

Date :   13 August 2009

This was our second time in this lounge and it was just as good as the first visit. Lovely spacious lounge with lot's of good comfortable seating. The choice of food was good with a selection of hot & cold dishes, plus snacks, coffee & full bar.

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Jim Gould

Date :   14 July 2009

All I can say is "mass confusion". Fighting my way through the maze of people at the entrance I was able to wander through the maze of rooms and hallways. There are few toilets available, every one I went to had lines of people waiting. When I commented on this to the staff at the front desk I was told it is always like this in the morning! When going to the gate to board the flight (the upstairs gate just outside the lounge) there was no staff person available. Finally after waiting for 20 minutes I took the lift down to the boarding level and again another maze of twists and turns and no signs giving directions. I am shocked at the poor planning that went into this lounge.

EMIRATES FIRST CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 3

Review by : M Dewhirst

Date :   14 July 2009

I Dickinson is absolutely spot on! The First lounge is also open to all the noise and hullabaloo of the airport as well, and there are no quiet areas to rest in-between flights. Are they not aware that some (probably most) travellers choose to use airport lounges to get away from the cacophony which most airports generate, especially in Dubai when so many flights leave at anti-social times? It's like sitting in the middle of a prison corridor with shouts, alarm bells and sirens ringing in your ears constantly. Plus there are constant PA announcements which make any chance of sleep impossible. The Spa is also a con with no hint that treatments have to be booked in advance and therefore was fully booked for the haircut I would have liked at 2am! On the plus side food is very good and wines decent, but this was thoroughly disappointing overall.

EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Stephen Hogan

Date :   11 July 2009

Without doubt, one of the biggest, most expensive and yet worst designed lounges on the planet. Why for instance in a lounge designed for thousands of early morning/nighttime transit travelers are there just 10 'sleeper' seats which have been strategically placed directly above the security checkpoint (the nosiest place in the lounge!)? Why are there hundreds of straight-backed, stiff, uncomfortable chairs completely unsuitable for rest/relaxation and only a few relatively comfortable chairs/sofas? Why are their so many dining tables? Very few people actually sit down to eat at them! The lounge is always packed to or beyond capacity. You cannot serve your own drinks - with the exception of water and juice. There is nowhere to store your bags etc. The staff are useless. Overall - given the probable investment it is amazing how badly designed the flagship Emirates lounge is! Do they do any competitor and/or market research? Just another example of Emirates reality not meeting the hype.

EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 3

Review by : I Dickinson

Date :   15 June 2009

Hideous experience. Arrived at 6.30am where fire alarms were ringing throughout the airport until I left at 9.30am. The lounge is not enclosed and as it is situated above the main departure area you experience the noise from the rest of the airport. Despite being told by reception staff that no boarding announcements would be made every flight was called over the PA system, once every couple of minutes. If you're looking for a relaxing lounge give this one a miss. Passengers sleeping every where and taking the whole sofa areas up.

EMIRATES FIRST CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Andy Westmorland

Date :   8 June 2009

For smokers the old first class lounge was much better, more comfortable seating etc. However, the choice of dining in the new one is superb. The big downside was the attitude of the staff in the lounge (and Emirates ground staff in general). They were just plain rude, dismissive, unhelpful, obstructive. The experience in Dubai completely ruined my image of Emirates, and I will think long and hard before flying them again.

EMIRATES BUSINESS CLASS LOUNGE REVIEW  - DUBAI AIRPORT Terminal 1

Review by : Norman Sutherland

Date :   30 May 2009

The Terminal 1 Lounge (Near Gate 122?) was virtually empty around Midnight, but there were still adequate food choices available and plenty staff replenishing the food and cleaning up etc. I couldn't get the WiFi working but other than that, a pleasant enough way to break the journey for and hour with a snack and a drink and certainly better than the echoing factory- like spaces of Terminal 3 or the Sleeping Thousands littering the floors in Terminal 1. I usually have fairly short connections through DXB and I don't usually bother with the Lounges - but I'll certainly use this one again.