EMIRATES   First and Business Class Lounge customer reviews

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT Terminal 3

Review by : M Mainwaring

Date :   7 September 2009

A badly designed linear cafeteria which is noisy and stuffy. There appears to be a deliberate attempt to minimise the amount of comfortable seating. As for the showers, there aren't enough of them for the volume of passengers and the water is limited to a trickle. The old lounge was marginally better than the new one. Compared to the Emirates lounge in Gatwick and Singapore, this Dubai lounge is a disgrace.

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT Terminal 3

Review by : M Powell

Date :   14 August 2009

Dreadful place. arrived at 5am to find people sleeping across comfortable seats, covered with blankets. I complained about this to a security guard and he said they shouldn't be doing it and he would wake them up. Joke. About an hour later I went to the desk and told the girls that this was unacceptable and they again said it was not allowed. But I pointed to one chap who was in their line of vision who had been sprawled out when we arrived and he was still there. They said they would go round and wake them up. We left to board an hour later and he and others were still asleep. My neighbour complained about this happening a month ago and got a reply from customer services saying this sleeping across seats was going to be stopped. Obviously has not. Where have all the people come from who now use this lounge?

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT Terminal 3

Review by : R Cole

Date :   13 August 2009

This is simply the worst Business Class lounge I have ever used. It is a chaotic mass of, economy class over-spill. I had a 10 hour wait for my flight, during which time I expected to relax, complete some work and enjoy some quiet time. How wrong I was! On entering the lounge, 98% of seating was occupied, with people fast asleep, draped over the settees and arm chairs, all surrounded by mountains of hand luggage. A number of strategically placed, screaming babies adding to the feeling of misery, which was soon to be magnified, by the stampede of bodies, pushing and shoving to get to the main snack area and fill their plates with as much food as possible. Poor manners and attitude appear to be the accepted norm within this facility and you soon realise, there's not much difference between here and downstairs, on the main concourse (In fact Burger King was quieter!). Another side issue is the Wi-Fi facility - My dial-up connection in 1999 was far, far quicker! I pay a little extra to enjoy a little more exclusivity and comfort offered by Business Class - it's non-existent at Dubai's Emirates Business Lounge, in fact to be accurate, it's awful!

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Paul Kernig

Date :   13 August 2009

Lounge full, no room to sit - very noisy. Toilets a disgrace, staff totally unconcerned. Really disappointed with this terminal.

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Carole Clements

Date :   13 August 2009

This was our first time in the new T3 Business lounge and it was a disappointment. It didn't feel anything special and was quite crowded. The lounge just doesn't feel like a business class lounge - more like a waiting room. We didn't see much food on offer, just hot / cold drinks, muffins, fruit, ice cream. We didn't want to lose our seats so we didn't really get to see a lot of the lounge or what food might have been on offer. All in all, not the best in business lounges by a long shot, definitely needs some re-thinking and re-planning.

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : Carole Clements

Date :   13 August 2009

This was our second time in this lounge and it was just as good as the first visit. Lovely spacious lounge with lot's of good comfortable seating. The choice of food was good with a selection of hot & cold dishes, plus snacks, coffee & full bar.

EMIRATES BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - DUBAI AIRPORT Terminal 3

Review by : Jim Gould

Date :   14 July 2009

All I can say is "mass confusion". Fighting my way through the maze of people at the entrance I was able to wander through the maze of rooms and hallways. There are few toilets available, every one I went to had lines of people waiting. When I commented on this to the staff at the front desk I was told it is always like this in the morning! When going to the gate to board the flight (the upstairs gate just outside the lounge) there was no staff person available. Finally after waiting for 20 minutes I took the lift down to the boarding level and again another maze of twists and turns and no signs giving directions. I am shocked at the poor planning that went into this lounge.