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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Delta Air Lines First and Business Class Sky Club Lounge customer reviews

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Delta Air Lines
2.0 Star Rating: Poor
57 reviews

 



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DELTA AIR LINES FIRST CLASS LOUNGE REVIEW  - ATLANTA INTERNATIONAL AIRPORT

Date :   5 June 2014

Review by : Derek Rawlins (UK)

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Recommended

As a very frequent flyer, my wife and I think that this is the worst lounge we have ever been in. The staff on front desk surly and totally not interested in their customers who pay their wages they need to be reminded food options non existent. Coffee machine broken not in use . I think Delta need to look around and maybe visit their Atlanta lounge. All in all a very bad advertisement.



DELTA AIR LINES SKYCLUB FIRST & BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   5 June 2014

Review by : David Jordan (Hong Kong)

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Recommended

This lounge is used by SkyTeam airlines here at Narita, and what a poor reflection on SkyTeam as an airline alliance. Why is it that airline lounges operate by US carriers offer such second rate standards, with this Delta lounge being cheap, overcrowded and very dirty by Japanese standards? The breakfast offering food-wise is quite pitiful, some cereals, yogurt and low quality pastries - is this what I get when flying First Class with a SkyTeam airline? Washrooms were dirty, the showers at best a 2-Star standard. In other words, this is a lounge to avoid if you are used to the higher standards normally found in Asia and Japan. My last trip out of Narita was with ANA, and the ANA Suite lounges are so, so superior to the poor standards that US airlines such as Delta provide.



DELTA AIR LINES SKYLOUNGE FIRST CLASS LOUNGE REVIEW  - T4, NEW YORK JFK AIRPORT

Date :   29 May 2014

Review by : A Nishimura (USA)

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Recommended

This is a joke lounge, it's really like sports bar. I had to pay for everything, nothing was free apart from nuts and carrots. I had prosecco and sushi which was very wrong - really hard rise, huge sushi.. Came up $36. I should have just hang out at the gate as it was so far away to get there, couldn't be bother to go back again.



DELTA AIR LINES SKYCLUB BUSINESS CLASS LOUNGE REVIEW  - SEATTLE AIRPORT

Date :   11 March 2014

Review by : J Polley (USA)

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Recommended

I have spent many hours in the SEA Skyclub the last few months. Recently Delta has been testing new food offerings here, including soup, cold sandwiches, and hot and cold appetizers. The soup and sandwiches are a welcome addition and might quiet some of the criticism in these comments. Other criticisms have been the presence of children in some of the delta clubs. Personally I found the children refreshing and much more interesting than the folk that typically populate the clubs. Delta has solved that problem too as they will soon begin to charge $29 per guest including family members unless you purchase a $700 executive membership. The SEA club has a great staff, especially the bartenders. The complementary alcohol, though, is poor quality and the Luxury Bar drinks are not cheap. The seating in this club is generally uncomfortable except for the quiet room. This lounge needs additional electric outlets in the seating areas. There is only one shower but usually not a wait for it. Wifi is always good.



DELTA AIR LINES SKYCLUB BUSINESS CLASS LOUNGE REVIEW  - SEATTLE AIRPORT

Date :   11 March 2014

Review by : Alex Lee (USA)

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Recommended

Decent, quiet, reliable lounge. Was able to have a relaxing wait at SeaTac before my recent flight to CDG. Like most US airline lounges, the food was basic and unadventurous, but there were just enough satisfying items (among them some good soups that I actually had several helpings of). No showers in the bathroom, I think, but the washrooms were clean.



DELTA AIR LINES SKYCLUB LOUNGE REVIEW  - SALT LAKE CITY AIRPORT

Date :   29 January 2014

Review by : William Scott (USA)

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Recommended

Lounge was somewhat of a joke. Interior definitely done on the cheap. Food consisted of crackers and some mystery dip. Room not clean with tables that had not been picked up by employees for some time. Annoying children with parents who think the room is a play ground. My wife and I left after 15 minutes shaking our heads in disgust. We would rather wait at the gate at this airport.



DELTA AIR LINES SKYCLUB FIRST & BUSINESS CLASS LOUNGE REVIEW  - ATLANTA INTERNATIONAL AIRPORT

Date :   21 January 2014

Review by : Kevin Kjelland (Canada)

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Recommended

No food but crackers and carrots, this is terrible, I guess we are all to eat like rabbits and drink like fish? They use to be good with hot snacks, bread and other finger foods. This frustrating when the cost of the flights went up a lot and the service went way down. This last time my company with book with Delta business class and we are platinum members.



DELTA AIR LINES FIRST CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   17 January 2014

Review by : M Thompson (UK)

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Recommended

Had to pay 50 dollars despite having a first class ticket as flight was within USA. All that was provided was cheese and biscuits but could have drunk unlimited booze. Reasonably comfortable and free wifi but became a little crowded as time went and clearing of tables slow. Poorest lounge of all I have been in.



DELTA AIR LINES SKYCLUB FIRST CLASS LOUNGE REVIEW  - ATLANTA INTERNATIONAL AIRPORT

Date :   13 January 2014

Review by : K Warren (USA)

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Recommended

Delta management either doesn't visit lounges outside the U.S. or doesn't care how poor the lounges they offer are. Lounges outside the USA have hot food and it's free. Drinks are free. First Class ticket gets you in. Now, enter the Delta Lounge's in there home airport, Atlanta. Coach snacks and alcohol. Wifi that is slow. Overcrowding. According to staff at ATL the biggest complaint is no hot food like the rest of the world. Now, Delta is opting for a $695 annual fee for frequent fliers and Diamond travelers will have to pay in one year/January 2015. I'm not sure what Delta is trying to prove with this new scheme. Perhaps to let everyone know that they care more about executive pay and bonuses than the customer. Personally, I'm now going to stop my loyalty to Delta and start using other better airlines. Diamond status means nothing anymore.



DELTA AIR LINES SKYCLUB BUSINESS CLASS LOUNGE REVIEW  - TERMINAL E, ATLANTA INTERNATIONAL AIRPORT

Date :   23 December 2013

Review by : M Liebmann (USA)

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Recommended

It has been expanded and improved. Granted, the food choices were still somewhat limited, but the choices had increased in number. In addition, there are now showers set up.



DELTA AIR LINES CROWN ROOM FIRST CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   15 November 2013

Review by : D Neckers (USA)

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Recommended

This lounge is a disgrace. The place isn't clean; the services terrible; the food non-existent; the bar more like a sports bar than a place for first class passengers to rest and wait - in short, its a degraded facility much like the airline that runs it is a degraded airline. Delta should close it and go back to its former lounge services. This one (terminal 5) was/is awful.



DELTA AIR LINES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL B, ATLANTA INTERNATIONAL AIRPORT

Date :   16 September 2013

Review by : J Gardner (USA)

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Recommended

Crowded, noisy, uncomfortable, poor snack items - but still probably better than being out on the concourse. We tried both Sky Clubs on the B Concourse. We spent most of our time in the lounge near B25. The place was packed but we did find two chairs. The place was packed with people, many of whom were yapping on their cellphones. A fair number of families, some with babies who were shrieking, and children who used the lounge like a gym. The snack offerings were minimal, some veggies, cookies, pretzels, etc. The espresso machine took too long to dispense a simple cup of regular coffee (no airpots). The bathrooms were a disaster - dirty, smelly, and as others have mentioned, with the cheapest toilet paper.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - T4, NEW YORK JFK AIRPORT

Date :   16 September 2013

Review by : Andy Barclay (USA)

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Recommended

I've been a Delta Diamond flyer for the last year of so which gives me access to the lounge. I have written to complain about the speed of the wifi several times but they haven't done anything to improve it. I am sitting in the lounge right now connected using the access point on my phone. 6 months ago, they did not charge for any of their draft beers. Now only one beer is complementary - and it isn't a good one. All I want is a nice local brew like Booklyn Lager. The complementary cabernet is Sycamore Lane - its not good either. I also tried the Merlot by the same folks. not good. I'm not a cheap guy but I'm a bit annoyed about this change. If I way paying for a business class ticket or paying for louge access, I'd really be angry. I have the same comments as one of the previous posters. I'm sitting here in the lounge and there are literally 4 empty glasses from previous patrons within arms reach. Last week I got off the redeye and tried to come in to use a shower. They said it would be an hour wait. This is completely unacceptable.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - T4, NEW YORK JFK AIRPORT

Date :   16 September 2013

Review by : J Polley (USA)

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Recommended

The T4 SkyClub at JFK is the largest and newest SkyClubs in Delta's system. This lounge has a SkyDeck, an open-air observation deck with a great view of the terminal area and runways. There are plenty of outlets for recharging with complimentary wifi. Inside you can order a hot meal or snack at prices that are competitive. This is the only SkyClub where you can get a meal, or enjoy usual assortment of light snacks found in all SkyClubs. There is free beer, wine and liquor, but to get higher quality booze and a wider selection you have to pay. There are six shower rooms. The attendants keep a waiting list which seems to move quickly. Each room comes with amenities. There is a good variety of newspapers. SkyClubs that are in locations formerly run by Northwest Airlines do not have this problem.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - GATE G4, MINNEAPOLIS AIRPORT

Date :   16 September 2013

Review by : Brian Smith (Japan)

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Recommended

This lounge is quite large, but it does not have enough seats or space for the numbers of people passing through! There was a line out the door at one point to enter. The toilets inside were the same as the ones outside. The food on offer is the same as all Delta lounges, which is limited to some raw vegetables with humus, chips, pretzels, and other cheap snack foods. Drinks are similarly uninspired. They had special Johnny Walker drinks, but for $15 extra per drink! The seats were stained from overuse. All the passengers were all hooked up to their in-ear phones and speaking loudly to people somewhere else about business, making it really loud and strange. The only good thing about the lounge is the fact you get free wifi. As a passenger on an international connection in business class, I was allowed to enter. You would have to be insane to pay $50 for a day pass to enter this place.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - SAN DIEGO AIRPORT

Date :   16 September 2013

Review by : J Polley (USA)

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Recommended

The Sky Club at SAN is opened three weeks ago. The terminal also appears to be fairly new; so there is a very clean, open and inviting feeling to it. The staff was very proud of their lounge and had a great attitude. The furniture was comfortable, and there appeared to be an ample supply of electrical outlets. This lounge has a Luxury Bar, which means you can pay to get high quality wine and liquor. The complimentary spirits are barely palatable but they are free. The food is the standard SkyClub packaged cheese, pretzels, etc. Nothing you could make a meal out of. The highlight of this lounge is that it opens on to a large balcony that overlooks the gate area! Delta has furnished this area with rocking chairs so it feels like you are sitting on your front porch but looking out over the terminal. Neat. I was there for a late night flight so the airport was relatively quite. I wonder if it would be noisy sitting on the balcony when the airport is busy. For a domestic lounge, Delta did a good job with this one. It was fun.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   6 August 2013

Review by : B Snober (Jordan)

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Recommended

The Lounge is good, nothing much. Snacks only, and you can't get food from outside. You can't really find a place to sleep or relax, sometimes it's nearly full. Recommended only if you are staying a long time at the airport.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - T4, NEW YORK JFK AIRPORT

Date :   8 July 2013

Review by : M Boyne (USA)

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Recommended

What a disappointment this lounge is. Carrots, celery, olives, cheese & crackers are the free food choices. There is a restaurant in the lounge but we went outside to order. There were dirty dishes throughout the lounge and no one seemed eager to clean up. Thread bare towels that I am not even sure were clean. We spent good money for two Business class tickets to Italy had to spend 4 hours in JFK.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - T4, NEW YORK JFK AIRPORT

Date :   8 July 2013

Review by : A Rudd (USA)

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Recommended

It is insulting that after having paid a premium for a business class ticket you are then required to pay for virtually everything in its lounge - unless you are satisfied with 'yogurt-covered pretzels' and a mass-produced domestic bottled beer. Another first is being required to present your passport at check-in. The space has had some thought put into its design but the lighting is very bright and customer service indifferent at best. This is in no way an international lounge (nor airline) on par with those of its partners KLM and Air France. Instead, head across T4 to the Oasis Lounge where the bar is open, food free and Faux Noise isn't blaring over the chatter. And you're not required to show your passport.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - TERMINAL F, ATLANTA INTERNATIONAL AIRPORT

Date :   8 July 2013

Review by : A Chung (USA)

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Recommended

Sitting in lounge right now. The new outdoor area is nice but charging $3 for a beer? What kind of lounge does that? Have beer prices risen that much? Terribly slow wifi connection and the lounge gets really crowded. Food selection is nothing compared to other international lounges.



DELTA AIR LINES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 4, NEW YORK JFK AIRPORT

Date :   8 July 2013

Review by : Karen Gettman (USA)

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Recommended

Disappointed to see the same old in JFK. Here you pay for anything beyond lousy wine and celery/crackers/olives. They have even eliminated cheese! I fly monthly business-class to London - and whilst I enjoy the Delta lounge at Heathrow, I find the new JFK T4 lounge another American embarrassment - why can't we behave as other lounges do?



DELTA AIR LINES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 4, NEW YORK JFK AIRPORT

Date :   30 May 2013

Review by : C Wajsberg (Israel)

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Recommended

I am writing this while sitting in the lounge for a KLM flight. Large lounge with a restaurant in the middle. Complimentary food served here some veggy crackers olives and cheese. Soft drinks, cheap red and white wine and beer complimentary - anything else needs to be paid for. Shame on you KLM using this lounge. This lounge has earned the medal for the worst.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - CONCOURSE A, DETROIT AIRPORT

Date :   17 April 2013

Review by : M Mejia (Philippines)

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Recommended

A lot less cosy than what I remembered visiting this lounge 6 years back. I suppose the fact that it was really crowded made it more like a higher end gate waiting lounge than a business class lounge. There were lots of corners where you can potentially find your own corner, but I think that the place is approaching overcapacity. There is a good selection of alcoholic and non alcoholic beverages available (with Blue Moon Belgian beer on tap!) and a healthy selection of munchies as well as coffee. Wifi was fast and reliable and there were enough TV screens to help while the time away while waiting for boarding. Toilets were in horrible condition.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   18 February 2013

Review by : Don Noble (Australia)

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Recommended

Lounge is very poor in comparison to other airlines business lounges throughout the world. Only 2 showers for which you have to register your name and be called when they are available. Food selection is basic snack type but not readily replenished. Layout is not very well optimised and seating is limited. Overall appearance was drab & uninviting. Certainly does not live up to the description on their website.



DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - TC/G, MINNEAPOLIS AIRPORT

Date :   11 January 2013

Review by : Chris Mastinson (USA)

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Recommended

Visited both Delta lounges in Minneapolis. Lounge C was extremely quiet, also has a nice view of planes landing and taking off, and I believe its bigger than the other one. The self-service bar still exists there. The other lounge at terminal F/G, is more modern, more of open and the bar is more lively, but there's no open bar there. Both lounges : same snack, pretzels, hummus, crackers, apples, coffee and some newspapers. Free fast internet connection and excellent staff. I spent 10 minutes at the LAX lounge, more snacks, but it was relatively crowded.



DELTA AIR LINES BUSINESS CLASS LOUNGE REVIEW  - DETROIT AIRPORT

Date :   1 January 2013

Review by : G Schultink (USA)

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Recommended

Regular visitor as Diamond member over many years. Continue to be disappointed in the food assortment of Delta lounges. Standard fare are crackers, plastic wrapped cheese slices, seasoned pretzel/nuts rather than healthy nuts, bagels, carrot and celery sticks. Why not a better selection of fruit, real fruit juices rather then the high fructose "fruit" drinks, some decent bread and yogurt selection, some warm snacks/pastas such as offered at other clubs. We do not expect Delta to reach the 5 star quality of Singapore airlines and others, but this is barely making for a 3-star experience. It even pales with the 3-star rating of KLM and Air France sky team partners. One can fly to various locations worldwide for 70% of the Delta business fare on Singapore Airlines and Emirates, for example, and have a 5-star experience. Business class fares on Delta have gone out of sight (especially for what is offered as a package)!



DELTA AIR LINES (ALITALIA) BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   28 September 2012

Review by : B Stein (USA)

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Recommended

Very disappointing. Delta does not have a lounge in Rome. I have a priority pass. My husband did not bring his priority pass so, we paid for him. Alitalia lounge was very hot, air quality is bad. I am here at the lounge writing this review. The women at the desk, one in particular, did not even raise her face to ask me what I need. I wanted to ask if there is wifi! Very rude people and the lady trying to clean the tables, was rude. We are not eat anything nor drinking anything for it is very uncomfortable. Delta should investigate this relationship with Alitalia and to tell people that in Rome they do not have a lounge. They should refund me or priority pass should also investigate this shameful behavior and unhealthy condition, no air conditioning.



DELTA AIR LINES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL E, ATLANTA INTERNATIONAL AIRPORT

Date :   18 September 2012

Review by : Christoph Krause (Switzerland)

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Recommended

Probably the poorest lounge I ever saw on a great international airport. Awkward seats and tables, and in particular no reasonable food. Only some nuts and crackers, along with small cheese pieces packed in plastic foil. On the plus side: rest rooms clean. Cheapest toilet paper quality you can imagine, though.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - NEW YORK LA GUARDIA AIRPORT

Date :   11 September 2012

Review by : Xingcai Sun (USA)

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Recommended

There were 2 lounges at the Delta terminal, the smaller one near security check was much more quiet, less folks, self-service bar, terrible snacks, showers, which was fine. The larger one was full of people, kids, full-service bar, larger selection (and maybe better) quality of food. Very comfortable, great wifi.



DELTA SKY CLUB LOUNGE REVIEW  - ATLANTA AIRPORT

Date :   3 May 2012

Review by : J Moe (USA)

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Recommended

Recently visited 2 different Sky Club lounges in Atlanta, terminals T and A. Club entrances are hidden down short halls and poorly marked. No inviting feeling to entering the lounges. Staff and the check in desks were friendly and helpful. The overall appearance is that of a tired, out of date environment. Lounges seemed cramped and small. Furniture in the A terminal was actually dirty and stained. The snacks appeared old and picked over. Bathrooms were old looking, cramped, and dirty. The Delta staff were the only good part of the experience. The American Airline Admirals Clubs in Miami and Dallas-Fort Worth put the Atlanta clubs to shame for overall appearance and welcoming feeling.



DELTA SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - MEMPHIS AIRPORT

Date :   2 May 2012

Review by : S Riegert (USA)

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Recommended

Hidden in between gates at the degrading Memphis International Airport. The desk staff are generally curt and rude, which I have come to expect at airport lounges. Open full bar consists of self-pour liquor. Pretty decent brands, not top-shelf or anything, but respectable. The house wines are decent enough, i.e. a step above boxed wine. The snacks are laughable, carrots, celery, packaged ranch, mixed nuts and crackers abound. The bar area wasn't that clean either. The advantage of this lounge is that it is quiet (in spite of how many people were there), a function of the numerous small rooms. The chairs are comfortable and the soft lighting was nice. Free WIFI, NYT and WSJ as well. Bathrooms leave something to be desired.



DELTA SKY CLUB BUSINESS CLASS LOUNGE REVIEW  - ATLANTA AIRPORT

Date :   28 February 2012

Review by : Coley Stone (Netherlands)

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Recommended

On most concourses they lounges are located upstairs so it's either a lengthy wait for an elevator or the stairs. For those of you who have not been to ATL, it's hot! When you arrive in this lounge it's crowded and you have to request beers. The food is usually old and looks picked over. Some of the seating is comfortable others not. It's not a terrible place to go for a drink while you wait for your flight but the VIP feeling is lacking.



DELTA BUSINESS CLASS LOUNGE REVIEW  - BRUSSELS AIRPORT

Date :   28 February 2012

Review by : C Stone (Netherlands)

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Recommended

For international flights departing from Brussels, Skyteam Elite and Elite plus members use the British Airways lounge - quality and service are top notch! The front desk people are friendly and helpful. The seating is mediocre but drink and food selection make up for that. They have the most delicious pastries in the morning. The only negative is that there is no restroom inside the lounge. You have to walk a bit far down the hall to reach the nearest toilet.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - TERMINAL 2, NEW YORK JFK AIRPORT

Date :   25 January 2012

Review by : J Quinterno (USA)

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Recommended

I recently waited out a long delay (6 hours) at the Sky Club in Terminal 2 at JFK. Overall, this is a spacious lounge with a mix of seating areas (TV lounge, bar, workstations, etc). While the lounge was busy, it never felt overly packed. The staff were efficient, and drink menu was extensive, but as is common with Sky Clubs, the food selection was limited to light snacks. One desk agent provided excellent service when my flight was cancelled, and worked to minimize the disruption and provide me with options. Given the overall poor state of Terminal 2, it was much less stressful to out the delay in the club rather than in the general boarding area.



DELTA SKYCLUB LOUNGE REVIEW  - A CONCOURSE, ATLANTA HARTSFIELD AIRPORT

Date :   23 January 2012

Review by : Scott Bingham (USA)

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Recommended

This is a very busy lounge. The worst part (other than there's practically no snacks) is that the Men's room is an absolute disaster / pig stye / complete mess no matter the time or day of the week that you visit. On top of this, the 'free' T-mobile internet service may as well be nothing at all. It is beyond slow, probably worse than 512k dial up. Why?



DELTA SKYCLUB BUSINESS CLASS LOUNGE REVIEW  - SEATTLE AIRPORT

Date :   23 January 2012

Review by : D Wright (USA)

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Recommended

The new Sky Club at Seatac is a huge improvement over the previous overcrowded club. There is much more space, so that it's not teeming with travelers late morning and midday when a number of flights to Asia leave. Excellent facilities for laptops and charging devices. There's a good bar, with a number of premium (and pricey) selections - you can still get the house selections at no charge. The snack selection is minimal. Sky Club staff are friendly, efficient and helpful as they were in the old club. There's a good view of Mount Rainier out the window - on a clear day.



DELTA SKYCLUB BUSINESS CLASS LOUNGE REVIEW  - CINCINNATI AIRPORT

Date :   23 January 2012

Review by : J Quinterno (USA)

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Recommended

Delta SkyClub at CVG is one of the nicer ones. The club is large, and conveniently located for transferring passengers. It offers a mix of seating types, a large window that offers views of the field. The staff were quite friendly. In many ways, this club is nicer than many of those at ATL and other Delta hub cities.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - PORTLAND INTL AIRPORT

Date :   22 October 2011

Review by : J Quinterno (usa)

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I recently spent approximately 90 minutes in the PDX Sky Club prior to boarding a red-eye flight to ATL. Overall, the PDX club was fine. It was of a decent size with a mix of seating areas and types (TV lounge, quiet areas, bar, etc.). The only negative was that the club was lightly staffed (one agent and one bar attendant), and both staffers clearly were looking to hustle people out of the club and close up for the night; in fact, the bar attendant spent most of her time away from the bar. The club had a decent number of people waiting in it, but it didn't feel crowded. Also, the club only has one TV, which means that people have a choice of just one program.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - ORLANDO INTL AIRPORT

Date :   22 October 2011

Review by : Charles Pratt (USA)

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The style of this lounge is in a Southern plantation setting. I found it clean, neat and well kept up. There was no trash sitting around waiting to be picked up on the tables. Kids area was a nice area with a lot of choices for them to pick from. The problem with this and other Delta lounges, the food selection is very poor. Tailmix, cookies and fruit can only go so far.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - FORT LAUDERDALE AIRPORT

Date : 18 September 2011

Review by : G Chapman (Canada)

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Attractive but very small and too busy a facility for the number of passengers who use it. Reception desk staff too busy to service customers. Priority club members must fill out form as staff too busy. A steady stream of delta ground staff passing through from a side door to the reception desk and out to the gate area. Boring selection of magazines. Very poor selection of snacks.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - T3/4 NEW YORK JFK AIRPORT

Date :   1 August 2011

Review by : A Wu (USA)

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I've been to Sky Clubs in Terminals 3 & 4 within the last month and both were in sad shape. Terminal 4 was late and wasn't very busy, but needed to be cleaned. Newspapers & magazines needed to be rearranged, seats had been pushed around and cups & dishes everywhere. Terminal 3 was after a flight from Paris, so using the shower was nice. The visit was on a Sunday afternoon and you would have thought that the crowd was waiting at a bus station. Extremely overcrowded, lots of families who corraled chairs & tables for their groups and didn't seem to mind or notice that they were in public -just laying around as if they were at home! The club was disgustingly filthy and during my 3 hour layover, not once did a person come around to pick up trash or dishes. People cleaned up where they wanted to sit, but didn't pick up after they left for their flights. By the time my flight was boarding, the crowds had left, and the club looked like hell. As a business traveler, wonder why I'm forced to be in a casual family style club?



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   1 August 2011

Review by : Sarah Perry (USA)

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I have to agree - reception desk is neither inviting nor friendly. We had a miserable experience checking in with Laura - she was rude, completely unhelpful, and frankly, dismissive. I have never in my life experienced that level of unfriendly customer service - anywhere! Naturally, I asked to speak to her manager. She called her manager on the phone, spoke to him, and then reported to me that he didn't want to talk to me - he was too busy. And then she hung up the phone. Fortunately, a Delta representative happened to walk by and we were able to flag her down and she immediately helped us and we were settled into the lounge. We let her know how rude the reception is at the front and yes, we called out Laura specifically. I thought it was so weird that upon seeing our displeasure with her service that Laura never apologized, that her manager didn't want to speak to us and that in the end it was a Delta rep and not a Sky Team rep who ended up assisting us and providing customer service. I have sent a letter to Sky Team and Delta to tell them about the experience and to reiterate that the front desk needs customer service training and possibly better management - clearly there isn't much supervision going on up front.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - MIAMI AIRPORT

Date :   1 August 2011

Review by : Andreas Switz (Switzerland)

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Small lounge, it was hard to find a seat. No real meal choices, difficult to get something to drink as the bar tender was always leaving the bar. Everything seemed quite dirty. Staff uninterested, they send passengers for the Air France flight to Paris one hour to early to the gate. Not really a nice place.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - BOSTON LOGAN AIRPORT

Date :   24 May 2011

Review by : Chris White (UK)

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The lounge is located in the satellite building next to gate 18. Very convenient for the gates. The welcome was a little rehearsed and not particularly friendly (but not unfriendly). The lounge is medium size but, during my visit, very busy. Available food was nuts, shrink wrapped cheese, and some carrot sticks. Drinks available from a server with a rather stern attitude. I had a G&T but it looked well stocked (although the tonic was from one of those awful fizzy drink guns). The seat was dirty and the rest of the lounge felt grubby, warm and crowded. There were high tables to sit at and plenty of power outlets throughout. There's one hour free wireless in the airport. Not sure if there is free wireless in the lounge. Overall, I was disappointed but have been to worse lounges.



DELTA AIR LINES SKYTEAM BUSINESS CLASS LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   23 May 2011

Review by : Chris White (UK)

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I found this lounge to be characterless and a little unfriendly. The toilets were filthy but the rest of the lounge was clean. Plenty of seating - watch out for the dangling lights, I saw one man hit his head very hard when getting up from his seat. I was there early in the morning and breakfast was available - average, nothing special. Alcohol was not available in the lounge until after 10am (my flight was at 9:30!).



DELTA AIR LINES 4DECK "PRIORITY PASS" LOUNGE REVIEW  - LONDON HEATHROW AIRPORT

Date :   23 May 2011

Review by : L Rainard (USA)

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The 4Deck Lounge was remarkably easy to find. It was somewhat crowded the morning I visited - a nice selection of cheese, crackers, drinks etc. My disappointment was the inability to connect to wifi and limited tools available on the lounge computers. The host tried to connect me to wifi without success.



DELTA AIR LINES SKY CLUB LOUNGE REVIEW  - ATLANTA INTL AIRPORT, TERMINAL E

Date :   4 May 2011

Review by : Francis Boylin (USA)

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Delta Sky Club system in Terminal E has 2 clubs. Both have some snacks, soft drinks, bad coffee and lots of booze. According to the advertisements Delta is now a world class airline. If these lounges are any indication, Delta is a poster boy for how not to be a world class airline. There are no showers, no tooth brushes, no changing rooms, no food, except snacks, no fruit juices, no computers, and no telephones. It seems that all you have is what you can bring with you. I'm not comparing Delta to airlines such as Singapore, British Airways, and Korean lounges, which are great, but to US carrier lounges, which far surpass the Delta product.



DELTA AIR LINES "SKY CLUB" LOUNGE REVIEWS  - VARIOUS AIRPORTS

Date :   2 May 2011

Review by : Brian Smith (Japan)

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I went to several Sky Club lounges (MSP, MSY, RDU) and they are adequate. They do not offer much in the way of food, but not bad if your flight is delayed. There is free wifi in all the lounges, and even computer use for those not traveling with their own. The one I entered in terminal E at ATL was really not good. It was the old style (not renovated like many are now), quite large but very crowded. There were numerous children in there! Staff behind the bar were unprofessional and talking about inter-lounge politics and not attentive to staff, and the bathrooms were dirty and locks didn't lock properly. It's just slightly better than being in the general boarding area.



DELTA AIR LINES SKY CLUB CLUB BUSINESS CLASS LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   14 February 2011

Review by : Phil Kelly (USA)

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Either I've become spoiled by (even domestic lounges) lounges in other countries, and of other airlines, or Delta has set a low bar. Coffee is a ready mix type machine, and taste as such. A simple drip machine from Target would serve a much better product. The food selection, well, there was none. Yogurt, some granola, and not a bowl insight to put it in. The rest was cookie/biscuit type snacks. If alcohol were a staple of any sort, one would be in luck. Plenty of booze and beer. Get a clue Delta! You are supposedly a "World Class" airline now.



DELTA AIR LINES SKY CLUB CLUB LOUNGE REVIEW  - SEATTLE AIRPORT

Review by : D Wright

Date :   14 June 2010

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Personnel are very pleasant, but the facility is grossly overcrowded. Before the purchase of Northwest, Delta had its lounge (larger and more comfortable) in the B Concourse. Now that lounge has closed and Sky Club operates in the South Satellite. There are just too many passengers on too many international flights that all seem to leave within an hour or so of each other.



DELTA AIR LINES CROWN CLUB CLUB LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Review by : Pam Williams

Date :   1 October 2009

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Lounge large, comfortable and quiet with a served bar. Food - what food!




 

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