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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world |
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Delta Air Lines First and Business Class Sky Club Lounge customer reviews
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DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW - CONCOURSE A, DETROIT AIRPORT |
Date : 17 April 2013 |
Review by : M Mejia (Philippines) |
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A lot less cosy than what I remembered visiting this lounge 6 years back. I suppose the fact that it
was really crowded made it more like a higher end gate waiting lounge than a business class lounge.
There were lots of corners where you can potentially find your own corner, but I think that the place
is approaching overcapacity. There is a good selection of alcoholic and non alcoholic beverages
available (with Blue Moon Belgian beer on tap!) and a healthy selection of munchies as well as coffee.
Wifi was fast and reliable and there were enough TV screens to help while the time away while waiting
for boarding. Toilets were in horrible condition.
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DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW - LOS ANGELES AIRPORT |
Date : 18 February 2013 |
Review by : Don Noble (Australia) |
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Lounge is very poor in comparison to other airlines business lounges throughout the world. Only 2
showers for which you have to register your name and be called when they are available. Food selection
is basic snack type but not readily replenished. Layout is not very well optimised and seating is
limited. Overall appearance was drab & uninviting. Certainly does not live up to the description on
their website.
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DELTA AIR LINES SKY CLUB BUSINESS CLASS LOUNGE REVIEW - TC/G, MINNEAPOLIS AIRPORT |
Date : 11 January 2013 |
Review by : Chris Mastinson (USA) |
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Visited both Delta lounges in Minneapolis. Lounge C was extremely quiet, also has a nice view of planes
landing and taking off, and I believe its bigger than the other one. The self-service bar still exists
there. The other lounge at terminal F/G, is more modern, more of open and the bar is more lively, but
there's no open bar there. Both lounges : same snack, pretzels, hummus, crackers, apples, coffee and
some newspapers. Free fast internet connection and excellent staff. I spent 10 minutes at the LAX
lounge, more snacks, but it was relatively crowded.
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DELTA AIR LINES BUSINESS CLASS LOUNGE REVIEW - DETROIT AIRPORT |
Date : 1 January 2013 |
Review by : G Schultink (USA) |
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Regular visitor as Diamond member over many years. Continue to be disappointed in the food assortment
of Delta lounges. Standard fare are crackers, plastic wrapped cheese slices, seasoned pretzel/nuts
rather than healthy nuts, bagels, carrot and celery sticks. Why not a better selection of fruit, real
fruit juices rather then the high fructose "fruit" drinks, some decent bread and yogurt selection, some
warm snacks/pastas such as offered at other clubs. We do not expect Delta to reach the 5 star quality
of Singapore airlines and others, but this is barely making for a 3-star experience. It even pales with
the 3-star rating of KLM and Air France sky team partners. One can fly to various locations worldwide
for 70% of the Delta business fare on Singapore Airlines and Emirates, for example, and have a 5-star
experience. Business class fares on Delta have gone out of sight (especially for what is offered as a
package)!
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DELTA AIR LINES (ALITALIA) BUSINESS CLASS LOUNGE REVIEW - ROME FIUMICINO AIRPORT |
Date : 28 September 2012 |
Review by : B Stein (USA) |
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Very disappointing. Delta does not have a lounge in Rome. I have a priority pass. My husband did not
bring his priority pass so, we paid for him. Alitalia lounge was very hot, air quality is bad. I am
here at the lounge writing this review. The women at the desk, one in particular, did not even raise
her face to ask me what I need. I wanted to ask if there is wifi! Very rude people and the lady trying
to clean the tables, was rude. We are not eat anything nor drinking anything for it is very
uncomfortable. Delta should investigate this relationship with Alitalia and to tell people that in Rome
they do not have a lounge. They should refund me or priority pass should also investigate this
shameful behavior and unhealthy condition, no air conditioning.
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DELTA AIR LINES BUSINESS CLASS LOUNGE REVIEW - TERMINAL E, ATLANTA INTERNATIONAL AIRPORT |
Date : 18 September 2012 |
Review by : Christoph Krause (Switzerland) |
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Probably the poorest lounge I ever saw on a great international airport. Awkward seats and tables, and
in particular no reasonable food. Only some nuts and crackers, along with small cheese pieces packed in
plastic foil. On the plus side: rest rooms clean. Cheapest toilet paper quality you can imagine, though.
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - NEW YORK LA GUARDIA AIRPORT |
Date : 11 September 2012 |
Review by : Xingcai Sun (USA) |
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There were 2 lounges at the Delta terminal, the smaller one near security check was much more quiet,
less folks, self-service bar, terrible snacks, showers, which was fine. The larger one was full of
people, kids, full-service bar, larger selection (and maybe better) quality of food. Very comfortable,
great wifi.
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DELTA SKY CLUB LOUNGE REVIEW - ATLANTA AIRPORT |
Date : 3 May 2012 |
Review by : J Moe (USA) |
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Recently visited 2 different Sky Club lounges in Atlanta, terminals T and A. Club entrances are hidden
down short halls and poorly marked. No inviting feeling to entering the lounges. Staff and the check in
desks were friendly and helpful. The overall appearance is that of a tired, out of date environment.
Lounges seemed cramped and small. Furniture in the A terminal was actually dirty and stained. The
snacks appeared old and picked over. Bathrooms were old looking, cramped, and dirty. The Delta staff
were the only good part of the experience. The American Airline Admirals Clubs in Miami and Dallas-Fort
Worth put the Atlanta clubs to shame for overall appearance and welcoming feeling.
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DELTA SKY CLUB BUSINESS CLASS LOUNGE REVIEW - MEMPHIS AIRPORT |
Date : 2 May 2012 |
Review by : S Riegert (USA) |
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Hidden in between gates at the degrading Memphis International Airport. The desk staff are generally
curt and rude, which I have come to expect at airport lounges. Open full bar consists of self-pour
liquor. Pretty decent brands, not top-shelf or anything, but respectable. The house wines are decent
enough, i.e. a step above boxed wine. The snacks are laughable, carrots, celery, packaged ranch, mixed
nuts and crackers abound. The bar area wasn't that clean either. The advantage of this lounge is that it
is quiet (in spite of how many people were there), a function of the numerous small rooms. The chairs
are comfortable and the soft lighting was nice. Free WIFI, NYT and WSJ as well. Bathrooms leave
something to be desired.
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DELTA SKY CLUB BUSINESS CLASS LOUNGE REVIEW - ATLANTA AIRPORT |
Date : 28 February 2012 |
Review by : Coley Stone (Netherlands) |
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On most concourses they lounges are located upstairs so it's either a lengthy
wait for an elevator or the stairs. For those of you who have not been to ATL, it's hot! When you arrive in this lounge it's
crowded and you have to request beers. The food is usually old and looks picked over. Some of the
seating is comfortable others not. It's not a terrible place to go for a drink while you wait for your
flight but the VIP feeling is lacking.
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DELTA BUSINESS CLASS LOUNGE REVIEW - BRUSSELS AIRPORT |
Date : 28 February 2012 |
Review by : C Stone (Netherlands) |
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For international flights departing from Brussels, Skyteam Elite and Elite plus members use the British
Airways lounge - quality and service are top notch! The front desk people are friendly and helpful.
The seating is mediocre but drink and food selection make up for that. They have the most delicious
pastries in the morning. The only negative is that there is no restroom inside the lounge. You have to
walk a bit far down the hall to reach the nearest toilet.
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - TERMINAL 2, NEW YORK JFK AIRPORT |
Date : 25 January 2012 |
Review by : J Quinterno (USA) |
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I recently waited out a long delay (6 hours) at the Sky Club in Terminal 2 at JFK. Overall, this is a
spacious lounge with a mix of seating areas (TV lounge, bar, workstations, etc). While the lounge was
busy, it never felt overly packed. The staff were efficient, and drink menu was extensive, but as is
common with Sky Clubs, the food selection was limited to light snacks. One desk agent provided excellent
service when my flight was cancelled, and worked to minimize the disruption and provide me with options.
Given the overall poor state of Terminal 2, it was much less stressful to out the delay in the club
rather than in the general boarding area.
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DELTA SKYCLUB LOUNGE REVIEW - A CONCOURSE, ATLANTA HARTSFIELD AIRPORT |
Date : 23 January 2012 |
Review by : Scott Bingham (USA) |
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This is a very busy lounge. The worst part (other than there's practically no snacks) is that the Men's
room is an absolute disaster / pig stye / complete mess no matter the time or day of the week that you
visit. On top of this, the 'free' T-mobile internet service may as well be nothing at all. It is beyond
slow, probably worse than 512k dial up. Why?
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DELTA SKYCLUB BUSINESS CLASS LOUNGE REVIEW - SEATTLE AIRPORT |
Date : 23 January 2012 |
Review by : D Wright (USA) |
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The new Sky Club at Seatac is a huge improvement over the previous overcrowded club. There is much more
space, so that it's not teeming with travelers late morning and midday when a number of flights to Asia
leave. Excellent facilities for laptops and charging devices. There's a good bar, with a number of
premium (and pricey) selections - you can still get the house selections at no charge. The snack
selection is minimal. Sky Club staff are friendly, efficient and helpful as they were in the old club.
There's a good view of Mount Rainier out the window - on a clear day.
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DELTA SKYCLUB BUSINESS CLASS LOUNGE REVIEW - CINCINNATI AIRPORT |
Date : 23 January 2012 |
Review by : J Quinterno (USA) |
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Delta SkyClub at CVG is one of the nicer ones. The club is large, and conveniently located for
transferring passengers. It offers a mix of seating types, a large window that offers views of the
field. The staff were quite friendly. In many ways, this club is nicer than many of those at ATL and
other Delta hub cities.
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - PORTLAND INTL AIRPORT |
Date : 22 October 2011 |
Review by : J Quinterno (usa) |
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I recently spent approximately 90 minutes in the PDX Sky Club prior to boarding a red-eye flight to ATL. Overall,
the PDX club was fine. It was of a decent size with a mix of seating areas and types (TV lounge, quiet areas, bar,
etc.). The only negative was that the club was lightly staffed (one agent and one bar attendant), and both staffers
clearly were looking to hustle people out of the club and close up for the night; in fact, the bar attendant spent
most of her time away from the bar. The club had a decent number of people waiting in it, but it didn't feel
crowded. Also, the club only has one TV, which means that people have a choice of just one program.
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - ORLANDO INTL AIRPORT |
Date : 22 October 2011 |
Review by : Charles Pratt (USA) |
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The style of this lounge is in a Southern plantation setting. I found it clean, neat and well kept up. There was
no trash sitting around waiting to be picked up on the tables. Kids area was a nice area with a lot of choices for
them to pick from. The problem with this and other Delta lounges, the food selection is very poor. Tailmix,
cookies and fruit can only go so far.
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - FORT LAUDERDALE AIRPORT |
Date : 18 September 2011 |
Review by : G Chapman (Canada) |
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Attractive but very small and too busy a facility for the number of passengers who use it. Reception desk staff too
busy to service customers. Priority club members must fill out form as staff too busy. A steady stream of delta
ground staff passing through from a side door to the reception desk and out to the gate area. Boring selection of
magazines. Very poor selection of snacks.
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - T3/4 NEW YORK JFK AIRPORT |
Date : 1 August 2011 |
Review by : A Wu (USA) |
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I've been to Sky Clubs in Terminals 3 & 4 within the last month and both were in sad shape. Terminal 4 was late
and wasn't very busy, but needed to be cleaned. Newspapers & magazines needed to be rearranged, seats had been
pushed around and cups & dishes everywhere. Terminal 3 was after a flight from Paris, so using the shower was
nice. The visit was on a Sunday afternoon and you would have thought that the crowd was waiting at a bus station.
Extremely overcrowded, lots of families who corraled chairs & tables for their groups and didn't seem to mind or
notice that they were in public -just laying around as if they were at home! The club was disgustingly filthy and
during my 3 hour layover, not once did a person come around to pick up trash or dishes. People cleaned up where
they wanted to sit, but didn't pick up after they left for their flights. By the time my flight was boarding, the
crowds had left, and the club looked like hell. As a business traveler, wonder why I'm forced to be in a casual
family style club?
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - LONDON HEATHROW AIRPORT |
Date : 1 August 2011 |
Review by : Sarah Perry (USA) |
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I have to agree - reception desk is neither inviting nor friendly. We had a miserable experience checking in with
Laura - she was rude, completely unhelpful, and frankly, dismissive. I have never in my life experienced that level
of unfriendly customer service - anywhere! Naturally, I asked to speak to her manager. She called her manager on
the phone, spoke to him, and then reported to me that he didn't want to talk to me - he was too busy. And then she
hung up the phone. Fortunately, a Delta representative happened to walk by and we were able to flag her down and
she immediately helped us and we were settled into the lounge. We let her know how rude the reception is at the
front and yes, we called out Laura specifically. I thought it was so weird that upon seeing our displeasure with
her service that Laura never apologized, that her manager didn't want to speak to us and that in the end it was a
Delta rep and not a Sky Team rep who ended up assisting us and providing customer service. I have sent a letter to
Sky Team and Delta to tell them about the experience and to reiterate that the front desk needs customer service
training and possibly better management - clearly there isn't much supervision going on up front.
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - MIAMI AIRPORT |
Date : 1 August 2011 |
Review by : Andreas Switz (Switzerland) |
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Small lounge, it was hard to find a seat. No real meal choices, difficult to get something to drink as the bar
tender was always leaving the bar. Everything seemed quite dirty. Staff uninterested, they send passengers for the
Air France flight to Paris one hour to early to the gate. Not really a nice place.
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - BOSTON LOGAN AIRPORT |
Date : 24 May 2011 |
Review by : Chris White (UK) |
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The lounge is located in the satellite building next to gate 18. Very convenient for the gates.
The welcome was a little rehearsed and not particularly friendly (but not unfriendly). The
lounge is medium size but, during my visit, very busy. Available food was nuts, shrink wrapped
cheese, and some carrot sticks. Drinks available from a server with a rather stern attitude. I
had a G&T but it looked well stocked (although the tonic was from one of those awful fizzy
drink guns). The seat was dirty and the rest of the lounge felt grubby, warm and crowded. There
were high tables to sit at and plenty of power outlets throughout. There's one hour free
wireless in the airport. Not sure if there is free wireless in the lounge. Overall, I was
disappointed but have been to worse lounges.
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DELTA AIR LINES SKYTEAM BUSINESS CLASS LOUNGE REVIEW - LONDON HEATHROW AIRPORT |
Date : 23 May 2011 |
Review by : Chris White (UK) |
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I found this lounge to be characterless and a little unfriendly. The toilets were filthy but
the rest of the lounge was clean. Plenty of seating - watch out for the dangling lights, I saw
one man hit his head very hard when getting up from his seat. I was there early in the morning
and breakfast was available - average, nothing special. Alcohol was not available in the lounge
until after 10am (my flight was at 9:30!).
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DELTA AIR LINES 4DECK "PRIORITY PASS" LOUNGE REVIEW - LONDON HEATHROW AIRPORT |
Date : 23 May 2011 |
Review by : L Rainard (USA) |
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The 4Deck Lounge was remarkably easy to find. It was somewhat crowded the morning I visited -
a nice selection of cheese, crackers, drinks etc. My disappointment was the inability to
connect to wifi and limited tools available on the lounge computers. The host tried to connect
me to wifi without success.
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DELTA AIR LINES SKY CLUB LOUNGE REVIEW - ATLANTA INTL AIRPORT, TERMINAL E |
Date : 4 May 2011 |
Review by : Francis Boylin (USA) |
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Delta Sky Club system in Terminal E has 2 clubs. Both have some snacks, soft drinks, bad
coffee and lots of booze. According to the advertisements Delta is now a world class airline.
If these lounges are any indication, Delta is a poster boy for how not to be a world class
airline. There are no showers, no tooth brushes, no changing rooms, no food, except snacks,
no fruit juices, no computers, and no telephones. It seems that all you have is what you can
bring with you. I'm not comparing Delta to airlines such as Singapore, British Airways, and
Korean lounges, which are great, but to US carrier lounges, which far surpass the Delta
product.
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DELTA AIR LINES "SKY CLUB" LOUNGE REVIEWS - VARIOUS AIRPORTS |
Date : 2 May 2011 |
Review by : Brian Smith (Japan) |
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I went to several Sky Club lounges (MSP, MSY, RDU) and they are adequate. They do not offer much in
the way of food, but not bad if your flight is delayed. There is free wifi in all the lounges, and
even computer use for those not traveling with their own. The one I entered in terminal E at ATL was
really not good. It was the old style (not renovated like many are now), quite large but very
crowded. There were numerous children in there! Staff behind the bar were unprofessional and talking
about inter-lounge politics and not attentive to staff, and the bathrooms were dirty and locks didn't
lock properly. It's just slightly better than being in the general boarding area.
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DELTA AIR LINES SKY CLUB CLUB BUSINESS CLASS LOUNGE REVIEW - LOS ANGELES AIRPORT |
Date : 14 February 2011 |
Review by : Phil Kelly (USA) |
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Either I've become spoiled by (even domestic lounges) lounges in other countries, and of other
airlines, or Delta has set a low bar. Coffee is a ready mix type machine, and taste as such. A
simple drip machine from Target would serve a much better product. The food selection, well,
there was none. Yogurt, some granola, and not a bowl insight to put it in. The rest was
cookie/biscuit type snacks. If alcohol were a staple of any sort, one would be in luck. Plenty
of booze and beer. Get a clue Delta! You are supposedly a "World Class" airline now.
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DELTA AIR LINES SKY CLUB CLUB LOUNGE REVIEW - SEATTLE AIRPORT |
Review by : D Wright |
Date : 14 June 2010 |
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Personnel are very pleasant, but the facility is grossly overcrowded. Before the purchase of
Northwest, Delta had its lounge (larger and more comfortable) in the B Concourse. Now that
lounge has closed and Sky Club operates in the South Satellite. There are just too many
passengers on too many international flights that all seem to leave within an hour or so of
each other.
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DELTA AIR LINES CROWN CLUB CLUB LOUNGE REVIEW - NEW YORK JFK AIRPORT |
Review by : Pam Williams |
Date : 1 October 2009 |
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Lounge large, comfortable and quiet with a served bar. Food - what food!
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