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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Continental Airlines First and Business Class Presidents Club Lounge customer reviews

  a 3-Star Airline

 

a 3-Star Airline

 

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Customer Lounge Review scoring : Continental Airlines
4.4 out of 10  4.3 out of 10
23 reviews



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CONTINENTAL AIRLINES SKYTEAM LOUNGE  - LONDON HEATHROW AIRPORT

Date :   23 January 2012

Review by : J Segal (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Found the room to be spacious and spread out - tables seemed full and walked around to find open spots at a community table. Food well laid out and offered variety of breakfast items (hot and cold) with juice, beverages and coffee available. Staff helpful. No flight announcements, so had to watch the board. Wifi as well as a couple of computers to use.



CONTINENTAL AIRLINES PRESIDENTS CLUB BUSINESS CLASS LOUNGE REVIEW - NEWARK AIRPORT

Review by : M Kenworthy (UK)

Date :   1 August 2011

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Appalling lounge. Probably the one of the worst Business Class lounge I have used. ignorant staff at the entrance desk to the lounge. Plus points - a big lounge? The food was crisps or cheese and crackers. That’s it. I did use the showers and although the shower room was big it could have done with modernising. There is no self service drinks area, only a staffed bar, which was a typical American type bar with all the seats taken and no room to place an order. Had to lift the drinks over peoples heads. Again the bar staff were quite rude and surly and God help you if you order more than 2 drinks! This airport falls way way below any decent European airport. After a great holiday in New York, this airport really did let the city down.



CONTINENTAL AIRLINES BUSINESS CLASS (SERVISAIR) LOUNGE REVIEW  - AMSTERDAM AIRPORT

Review by : A Thorne (UK)

Date :   8 June 2011

2 Star Rating

Lounge Comfort

2 Star Rating

Lounge Cleanliness

2 Star Rating

Bar & Beverages

2 Star Rating

Catering

2 Star Rating

Washroom/Showers

2 Star Rating

Internet / Wifi

2 Star Rating

Staff Service

A substandard lounge. Most importantly for me the lounge only provides access to the Free Terminal Internet rather than a dedicated service. This service does not allow access to corporate networks so I could not synchronize my email before the flight. Further the service was so slow I could not even access my personal Gmail. I left my hotel this morning anticipating that I would pick up breakfast in the lounge. The breakfast options were Crisps and a dry biscuit bread - below expectation and below the competitive benchmark. The only newspapers available were a Jewish / Israeli weekly in English and only other Hebrew and Middle Eastern publications. Nothing in English, German or Dutch. It was peak hour yet half the lounge was closed off creating a shortage of seating. For tea there was no milk available just powdered creamer.There was one hot food facility available. it was empty and appeared to be out of use.The general conditions and atmosphere in the Lounge were far below the pre flight experience offered by competitors.



CONTINENTAL AIRLINES PRESIDENTS CLUB BUSINESS CLASS LOUNGE REVIEW  - NEWARK AIRPORT

Review by : Chris Ford (Australia)

Date :   10 May 2011

4 Star Rating

Lounge Comfort

5 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

3 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

Spacious, clean and quiet, this lounge offered the standard beverage selection by American standards (ie. the worst in the developed world) and some decent snacks on offer. Along with bagels and bread that you can toast yourself with spreads, there were also various other nibbles available. Free wifi and newspapers, but no flight announcements. It was a good experience overall, but it was after I had to endure a couple of United Red Carpet Clubs on the trip!



CONTINENTAL AIRLINES BUSINESS CLASS LOUNGE REVIEW  - NEWARK AIRPORT

Review by : K McDonald (UK)

Date :   4 May 2011

4 Star Rating

Lounge Comfort

5 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

3 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

Twice have had to fight to get in despite having a clear reservation paid for by my company. Eventually they begrudgingly let me in. The way they speak to people is loud and embarrassing it really is time Continental taught these desk staff that customer service should not be discourteous or humiliating. Lounge was scruffy and with unhelpful staff. The only food was little packs of crackers and cheese and apples. Hot drinks available but soft drinks had to be collected at the bar. As I was on a long haul international flight I expected that a better selection of food would be available. cI have not bothered with the lounge since prefering the airport shops and restaurants.



CONTINENTAL AIRLINES PRESIDENTS CLUB LOUNGE REVIEW  - NEWARK AIRPORT

Review by : S Madan (Canada)

Date :   4 May 2011

4 Star Rating

Lounge Comfort

5 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

3 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

Spacious lounge, but very overcrowded when I used it. Lounge chairs were comfortable, but it was a mission to find an empty one. No problems in terms of cleanliness; a little messy because of all the users, but had clean carpets and chairs. Food choices were very disappointing for a business class lounge - probably the worst I have ever seen! Good wi-fi connection, and nice work stations. Didn't look at the showers, but option was available. Staff service mediocre - didn't seem enthusiastic or lively about their job at all.



CONTINENTAL AIRLINES BUSINESS CLASS LOUNGE REVIEW  - SAO PAULO AIRPORT

Review by : Chris Priester (USA)

Date :   2 May 2011

4 Star Rating

Lounge Comfort

5 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

3 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

The lounge in Sao Paulo is a welcomed retreat from the rest of this very hectic airport. It has plenty of seating and is clean, the wifi can be hit/miss but generally is acceptable. They could use a few more televisions as they only have 1 but just being out of the main terminal is a great benefit. They provide finger food, soup, bread and cheese nothing really spectacular but as mentioned, better than the rest of the terminal.



CONTINENTAL AIRLINES PRESIDENTS CLUB LOUNGE REVIEW  - NEWARK AIRPORT

Review by : Patrick Jordan

Date :   18 October 2010

4 Star Rating

Lounge Comfort

5 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

3 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

My wife and I were flying Newark to Orlando in First Class, and are both Continental OnePass Gold Elite card holders. We were refused access to the lounge because Gold cards only grant access on international routes. Refusal was quite abrupt so I asked to speak to a supervisor. He explained Continentals' lounge policy and apologised for it's complexity. He went on to ask if I had any other Star Alliance cards - a Diamond Club Gold card holder was sufficient to gain access - another airline's card is more beneficial than Continental's. The lounge is very big, bright and nicely furnished with superb view of the apron. Not a huge range of food or beverages, but complimentary wi-fi. Showers and restrooms in the lounge. A relaxing place to while away time, but be sure to do the homework before arriving at the desk.



CONTINENTAL AIRLINES PRESIDENTS CLUB LOUNGE REVIEW  - NEWARK AIRPORT

Review by : D Mauro

Date :   11 September 2010

4 Star Rating

Lounge Comfort

5 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

3 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

Spacious with good light and decent reading material, but minimal and cheesy food offerings. Unfortunately, the staff tend to be rude and unhelpful. They never want to let me in, even though I always qualify for entry with my elite status. This treatment defeats the purpose of holding elite status and being recognized as a valued customer. After arguing for entry, I always have high expectations for the place and it never seems to live up. If it's crowded inside, you'd probably be better off walking around Terminal C and shopping or people- watching.



CONTINENTAL AIRLINES PRESIDENTS CLUB LOUNGE REVIEW  - HOUSTON AIRPORT Terminal E

Review by : D Kelly

Date :   11 September 2010

4 Star Rating

Lounge Comfort

5 Star Rating

Lounge Cleanliness

4 Star Rating

Bar & Beverages

4 Star Rating

Catering

4 Star Rating

Washroom/Showers

3 Star Rating

Internet / Wifi

4 Star Rating

Staff Service

Large lounge in terminal E that is new and generally has lots of room. I have been there in the mornings and it can be packed. This time was midday for a flight to Mexico, about half full and plenty of space. It has nice views of the gates and taxi ways, has showers (I have not used them), open bar that is staffed, and snacks.




 

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