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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


Air China First Class and Air China Business Class Lounge customer reviews



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AIR CHINA INTERNATIONAL BUSINESS CLASS LOUNGE REVIEW  - BEIJING AIRPORT

Date :   11 March 2014

Review by : J Patterson (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Lounge in Beijing which we used twice (London to Sydney return) was fine, but did not have enough toilets and showers.



AIR CHINA INTERNATIONAL BUSINESS CLASS LOUNGE REVIEW  - BEIJING AIRPORT

Date :   11 March 2014

Review by : M Swaiton (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

We used this on our inbound flight from New York, and clearly we arrived at peak time. Not a seat to be found, and the lounge was generally dirty and poorly managed. Staff on front-desk were more like guards than customer service staff. They scowled, did not look up to greet us, and were a very poor impression of Chinese service - in fact, they were just rude. Food (as commented here already) was like a poor quality works canteen, and mushy food that was not even hot. I looked at shower, after a 50 minute wait, and decided against using it. How does Star Alliance allow Air China to stay in with such low standard facilities? Never again on Air China.



AIR CHINA INTERNATIONAL FIRST CLASS LOUNGE REVIEW  - BEIJING AIRPORT

Date :   16 September 2013

Review by : P Bingham (New Zealand)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

At peak times the lounge gets very crowded, and on hot, sunny days you should avoid this lounge - it is stifling and the aircon never works properly. Staff on reception can be very friendly or very rude and inattentive - there does not seem to be an area in the middle. You can no longer get a fresh coffee, and they removed the coffee machine that was installed for a few months, and this is first class! The food is canteen type and rather greasy chinese food, and probably best to wait for your flight to get a bite to eat. The toilets are kept clean by attendant that waits for you to tip him when you go in! The shower is tiny, smells of drains and is best avoided. Furniture is tired and quite grubby, and generally feel this lounge has continued to get worse and worse in the last 2 years. Avoid and go downstairs to Pizza Hut or Costa/Starbucks coffee for a nicer experience.



AIR CHINA INTERNATIONAL FIRST CLASS LOUNGE REVIEW  - BEIJING AIRPORT

Date :   16 September 2013

Review by : Jeremy Lawrance (Australia)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

The lounge is spacious with leather seats in groups of two. There are some dining tables in the area of the food. The food was mixed Chinese with a choice of dumplings, noodles and stir fries. Sandwiches and other packaged snacks are plentiful. Beer and wine is available but wine selection is limited. There are several sleeping pods available together with small shower facility.



AIR CHINA DOMESTIC FIRST CLASS LOUNGE REVIEW  - T3, BEIJING AIRPORT

Date :   29 October 2012

Review by : R Salzer (USA)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

My wife and I visited the Air China First Class Lounge at PEK on October 8. We were flying United Global First to Washington DC IAD. We had 3 hours to departure at 6:20PM. When we entered the Lounge we found it to be very warm, actually hot. It is a very large lounge and there were very few people there at the time. There were about 6 people working the front desk but I never saw any Air China Agents working in the lounge. The seting was leather chairs, fairly comfortable with a small table between seating for 2. There was hot food available but it didn't appeal to Western tast, mostly rice and soup We passed on the food. Some snacks, the kind you scoop out of a jar with a spoon. The guy who was there before us had his hand in all the jars without the spoon so we passed on them also. Next we tried the bar. Self service with very little selection. I only saw Chinese beer in the cooler, about 10 bottles of the usual liquor and mixers in the cooler. There was ice, but it is not a good idea to use ice unless you know it was purified. No way to know that, no one to ask. There were two bottles of Chinese "Great Wall" brand. One was dry red and the other was a cab. We tried the cab then switched to club soda. Star Alliance airlines should inspect this lounge and demand that Air China make necessary changes to bring it up to international standards. If you are going to use the Air China Beijing Lounge, don't expect too much.



AIR CHINA DOMESTIC FIRST & BUSINESS CLASS LOUNGE REVIEW  - T3, BEIJING AIRPORT

Date :   11 September 2012

Review by : Weiyuan Tan (China)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Quite spacious and busy lounge with nearly all facilities a passenger can demand. Luggage storage, computer stations, comfortable resting area, hot food, beverages, separate sleeping/shower/TV rooms, and digital flight information board. Since it is located on 4F, you can also have a good view of the T3 terminal. There is another, new Air China domestic lounge located in 2F, no hot food is on offer, but the lounge is much quieter.



AIR CHINA (JAPAN AIRLINES) BUSINESS CLASS LOUNGE REVIEW  - KANSAI INT'L AIRPORT

Date :   22 May 2012

Review by : D Goodwin (Canada)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I waited one hour at the JAL lounge between gates 37 and 38. The lounge was comfortable enough, with WiFi internet connections, bathrooms and comfortable chairs. What I found very disappointing was the food. Apart from a few croissants, a few cookies and a cauldron of clam chowder, there was no food. There were two "no Halal" signs that I found rather funny. One was funny because it was set up amongst the few croissants and cookies - nothing was halal because there was almost nothing there, I thought. The other was set up amongst all the bottles of spirits at the wet bar. Gee, couldn't they find any halal alcohol? At this lounge, JAL comes off looking cheap.



AIR CHINA FIRST CLASS LOUNGE REVIEW  - XIAMEN AIRPORT

Date :   28 November 2011

Review by : H Stevens (Singapore)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Was there on a stop-over from Singapore to Beijing. Very nicely decorated lounge. Comfortable seats. TV screen with Chinese channel. Separate smoking room. Not a quiet lounge, all announcements with flight information given on the speakers (since this a busy airport, there are continuous and very loud announcements). Very poor food choice (one soup, 2 oriental dishes and some breads and instant noodles) for food. No wine, only drinks in cans (including some beers), coffee, tea. Staff with no smiles at all, tables only cleaned after persons leave (I was there for 4 hours). No real complaints apart from the noise.



AIR CHINA BUSINESS CLASS LOUNGE REVIEW  - T3, BEIJING AIRPORT

Date :   28 November 2011

Review by : H Stevens (Singapore)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Very nice and quiet when we were there. Big issue is that warm food is only served from 06.30 till 09.00 and 11.00 till 19.30. Too bad if your flight is at 23.30. Some snacks available, and limited beverages (3 choices of tea) coffee, coke, fanta, beer, juices, one choice of red wine/white wine. If you want something hot there are instant noodles. Free wireless okay and fast. No TV screens, no announcements of flights. Good staff service though.



AIR CHINA FIRST CLASS LOUNGE REVIEW  - BEIJING AIRPORT

Review by : R Musgrave

Date :   20 January 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Its okay, but does not come close to First class lounges of other Asian airlines (eg Cathay, Thai, ANA etc). The staff here were miserable - no smiles, no chat ... no nothing really except to check the boarding pass / invitation as if it was a top secret document. Hot food was available at one end of the lounge, but this is geared totally to Chinese style, and little else on offer. The washrooms have TV on the wall, and annoying cleaning staff that stand around expecting you to give them a tip !? Certainly not a memorable lounge and had expected better from Air China, since this is really quite new in 2007?



AIR CHINA FIRST CLASS LOUNGE REVIEW  - BEIJING AIRPORT

Review by : M Lars

Date :   20 August 2008

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Nice Lounge, but when you ask for Champagne, nobody knows what is champagne! The white and red wine was around 2-3 weeks open and not drinkable. No food - only peanuts and other nuts. People are very polite, but do not understand English. Internet WLAN works . Only small smoking room - no smoking lounge.




AIR CHINA BUSINESS CLASS LOUNGE REVIEW  - CHENGDU AIRPORT

Review by : Shane Tarr

Date :   29 June 2008

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Very basic lounge with little by way of food selection - mostly packaged foodstuffs - and very limited beverages. Even the Chinese Tea is of poor quality. Reading materials, even in Chinese language are very limited and no internet access. However, it does have a toilet with a heated seat! Because the airport has an open departure gate system probably few advantages spending time in this lounge.




AIR CHINA BUSINESS CLASS LOUNGE REVIEW : BEIJING INTL AIRPORT

User: H RUTZ

Date of use:  3 November 2007

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom / Showers

Internet / Wifi

Staff Service

In general, this is a very dreary lounge. Very crowded on all of my visits making it difficult to find a seat. Rather dark with no natural light. Snack and beverage is all right but don’t expect anything filling. Access to an internet connection is nearly impossible with people waiting turns. Smoking section is enclosed but very small and the smoke comes back into the large room. Not pleasant for either the smokers (no room) or the non-smokers. In general, I have found sitting at the gate to be happier experience.


AIR CHINA BUSINESS CLASS LOUNGE REVIEW : SHANGHAI PVG AIRPORT

User: STEVE BANINCZKY

Date of use:  25 January 2007

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom / Showers

Internet / Wifi

Staff Service

Lounge had comfortable lounge chairs. Food was also adequate with hot and cold dishes. sandwiches and rolls in the fridge along with Beer and soft drink. Spirits also available.

Not a large room, however a good place to get away from the masses, unless you needed a smoke.


AIR CHINA BUSINESS CLASS LOUNGE REVIEW  : BEIJING INTL AIRPORT

User: JEFF PUG

Date of use:  10 May 2006

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom / Showers

Internet / Wifi

Staff Service

Air China's international business class lounge is rudimentary at best. There are separate lounges for first & business class passengers.

There is complimentary internet access but this tended to be very slow. Open bar & light snacks are available. The room does not seem to be staffed adequately to handle the large number of passengers using the facilities as garbage & dirty dishes lingered for considerable amounts of time.

Seating is very primitive, arranged in rows of seats like a regular waiting room.



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