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bmi British Midland International Business Class Lounge customer reviews

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Customer Lounge Review scoring : bmi British Midland
5.4 out of 10  5.4 out of 10
5 reviews



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BMI BRITISH MIDLAND BUSINESS CLASS LOUNGE REVIEW  - CASABLANCA AIRPORT

Date :   27 September 2012

Review by : J Elouali (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

What a difference from our last visit to this lounge in April, see previous review below. Lounge had only a couple of other passengers. Area and tables were spotless, two pleasant staff in attendance, served hot drinks by staff, cakes/pastries and filled rolls on trays were covered with cling film, an improvement from last visit. Newspapers, magazines, wi-fi, TV screen was showing France 24. All in all, a pleasant, relaxing wait for our flight.



BMI BRITISH MIDLAND BUSINESS CLASS LOUNGE REVIEW  - CASABLANCA AIRPORT

Date :   2 May 2012

Review by : M Elouali (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Four staff, chatting amongst themselves, unwilling to help, seemed like they were doing a favour rather than providing a service. No coffee available for the machine. My wife had to ask three times, same request made by another passenger, we waited 15 minutes before a junior was sent out to fetch supplies. Staff unwelcoming and unfriendly, as if everything was too much trouble for them. Food on offer:- pizza bites and salami filled hard bread rolls, not covered, unhygienic and unappetising. Tables tops messy with uneaten food and cups/glasses from previous passengers, cleared and wiped only after complaints from passengers about the mess. The junior staff member carried this task out after being shouted at by senior staff in full view of passengers. Toilet facilities: paper towel dispensers empty, offered toilet paper to dry hands by the attendant.



BMI BRITISH MIDLAND BUSINESS CLASS INTERNATIONAL LOUNGE  - LONDON HEATHROW AIRPORT, T1

Date :   27 February 2012

Review by : N Werner (Switzerland)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Flying on LX grants you access to The Great British Lounge at T1 for international departures. The lounge has great views of the airport and whilst visiting during breakfast, had a nice and good selection of dishes available from cold to warm breakfast items. Lounge was very busy but there were still some seats available. Design is nice, modern but also classic and typically British. Service was efficient but not really welcoming. The washrooms are terrible though. They looked very used and also seemed dirty. It is a good lounge and I hope that it will be kept in the future.



BMI BRITISH MIDLAND BUSINESS CLASS LOUNGE REVIEW  - CAIRO AIRPORT

Date :   28 November 2011

Review by : J Reed (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Considering this is Business Class it is very basic - TV blaring in the background, limited food and refreshments, grumpy staff and virtually no English language newspapers, and no magazines. Very disappointed.



BMI BRITISH MIDLAND BUSINESS CLASS LOUNGE REVIEW  - EDINBURGH AIRPORT

Date :   28 November 2011

Review by : D MacDonald (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

Separate lounge for Gold Card holders in Edinburgh but seems it is no longer used as last three times I have been there, the main lounge has been closed and everyone is in the Gold Lounge. Selection of food and drink slipping over the last three years - just crisps, biscuits, cheese and crackers. Something hot during the day would be nice. Free WiFi involves logging in and providing details, how hard can be it to have a dedicated WiFi with a password which is handed out to lounge members?



BMI BRITISH MIDLAND BUSINESS CLASS INTERNATIONAL LOUNGE - LONDON HEATHROW AIRPORT

Date :   12 September 2011

Review by : M Rowbotham (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

A long time since I used bmi, and this lounge is really quite pleasant. After checking the services and facilities online at their website, I must admit that it does not however live up to the claims they make. It was looking quite grubby when I visited - sitting in several different places, the armchairs had crumbs and mess down the side of cushions and floor was not clean (to put it politely). Snack food okay, but nothing exceptional. I guess they are measuring themselves against perhaps Lufthansa or United lounges, and that is a benchmark far too low. Washrooms were okay, although not much cleaner than public facilites here at terminal 1. Biggest disappointment was staff service - found them really quite offhand and lacking any customer skills or finesse. I see that Lufthansa is trying to get rid of bmi and that may be why the staff were so dismal and customer unfriendly?



BMI BRITISH MIDLAND BUSINESS DIAMOND CLUB LOUNGE - HEATHROW / MANCHESTER AIRPORT

Date :   14 January 2008

Review by : Adam Rowland (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

The bmi Diamond Club & Business lounges are a retreat from the hustle of Heathrow and the dreary limited seating of Manchester. The seating in both airport lounges is ample, it is not luxurious. There are places to work or relax and both MAN & LHR have great views of the apron. There is a good selection of newspapers and staff are helpful. Selection of alcoholic and non-alcoholic beverages, but by no means a wide selection. Drinks are complimentary. There is a very limited food selection, with pretzels and cookies the most regular options. For domestic flights from both MAN & LHR, the departure gates are moments away. However, on long haul bmi flights from MAN, you are collected by a bmi staff member and escorted to the departure gate.







 

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