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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

  4 Star Airline

   
 
   
 
British Airways
3.5 Star Rating: Good
284 reviews

 


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BRITISH AIRWAYS BUSINESS CLASS GALLERIES LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   10 May 2015

Review by : William Delaney (UK)

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Recommended

Absolute disgrace. BA should be ashamed (but obviously are not). There are enough negative reviews online - but it has to be experienced to be believed. Filthy torn upholstery. Food selection that resembles a self service cafeteria in a 1970's service station on the motorway. I was sent a survey by text from BA as I walked out of the lounge after being there for 5 minutes. I let them have my thoughts and they did call me. They assured me the lounge was going to have a multi million pound refurbishment - great, but it doesn't help me and as I pointed out, why is the lounge allowed to fall into this state of disrepair?



BRITISH AIRWAYS (TAM) FIRST / BUSINESS CLASS LOUNGE REVIEW - SAO PAULO AIRPORT

Date :   10 May 2015

Review by : C Moreira (Brazil)

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Recommended

British Airways both in first class as the executive uses the new T 3 in Sao Paulo Business Lounge TAM. The Lounge has modest buffett, slow wi fi, showers with simple products and poor hygiene in both bathrooms which was causing me dissatisfaction. Totally unacceptable traveling first class and across precarious hygiene.



BRITISH AIRWAYS BUSINESS CLASS "SALON DES VIGNOBLES" LOUNGE REVIEW - BORDEAUX AIRPORT

Date :   10 May 2015

Review by : Christopher Slater-Walker (UK)

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Recommended

There's nothing like a good lounge before your flight to make things easier - and this is nothing like a good lounge. It is the worst lounge I've ever used. Having said that, it isn't quite as bad as some other reviews across the Internet might lead you to believe. We arrived about 90 minutes before our British Airways flight from Bordeaux to London Gatwick, and the whole Club Europe check-in process was very friendly and smooth. We were issue with an invitation to the lounge; you then have to go through security (no fast track of course!) and present your invitation to the "Cafe News" on the airside. They will then give you the code for the lounge's front door. You have to enter this yourself; the lounge has no staff at all. However the member of staff at the cafe was very pleasant. There is a vending machine serving hot drinks which I found acceptable, but be aware that the default choice adds sugar to everything, which I did not want. There are a couple of local wines in a cooler, and various spirits, with soft drinks and mixers in the cooler. A few food items are available; in our case, since we had a morning flight, there were some quite fresh croissants and pains au chocolat, which were actually quite good. The seating is rather old but not uncomfortable. The lounge itself was mercifully quiet, which I suspect is usually the case for what is most probably a mainly holiday destination. Some of the tables could have used a quick clean, but nothing serious here. So all in all, if you can get a good price for your business class seat, it may be worth it for the additional pre-flight comfort, but anything like standard business class prices are definitely more than it's worth paying for this lounge.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - AMSTERDAM SCHIPHOL AIRPORT

Date :   10 May 2015

Review by : B Motto (UK)

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Recommended

I visited the new British Airways lounge yesterday after a 25 minute treck across the roof tops of the terminal building exposed to the elements. Do bare in mind that the 25 minute treck is just to get the new lounge you will need to add at least 40 minutes to get to the departure gates & through security. The new lounge appears to have less seats than the old lounge, it is narrow & cramped & you still need to leave the lounge to use washroom facilities. The refreshments are very poor nothing as improved in this area so still a very poor selection of drinks & food & snacks. The furnishings are trendy as opposed to being comfortable & functional as well as being cramped with little privacy if you want to have your own space. At the moment I would not entertain visiting the British Airways lounge until the building work has been completed towards the end of 2015 as it is not worth the effort it takes to reach the lounge after check in or leave the lounge to get to the departure gate. Once again British Airways have missed the boat on redesigning something which could be wonderful for their passengers.



BRITISH AIRWAYS GALLERIES LOUNGE REVIEW - EDINBURGH AIRPORT

Date :   10 May 2015

Review by : A Patterson (Canada)

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Recommended

Read some poor reviews, but we had a few hours to wait so thought we should at least try the lounge. The hostess was pleasant and promptly checked us in and provided a quick overview. Lots of seating was available, so we picked a couple of seats with power outlet. The seats were well maintained, clean and comfortable. A couple of ladies came around frequently to clear dishes and we found them very pleasant. Food was a nice potato and leek soup and sandwiches. Sandwiches weren't the best. Good selection of refreshments. Would happily return.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW - GATWICK AIRPORT

Date :   10 May 2015

Review by : C Perree (Canada)

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Recommended

I use this lounge five times a year. Today I arrived from a 12 hour flight and had a four hour stop over before my next flight. I arrived in the lounge at 8.45am - It was heaving,no comfortable chairs to sit in and relax after a long flight, dirty plates, cups and rubbish left on most tables. I went to the ladies loo which had a long queue but very clean - and for a shower which I did not have to wait for which were clean and very good. Sadly the lounges area seems to be full to bursting on most occasions when I visit - it used to be a quiet relaxing lounge but on two occasions I have left and used my Priority Pass for the quieter No.1 Lounge downstairs. BA really need to enlarge this lounge as it really doesn't cope with the volume of passengers using it anymore. The staff are always helpful but there does need to be more of them in busy periods. The food is of very good quality and choice (much better than on the flights).



BRITISH AIRWAYS BUSINESS CLASS GALLERIES LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   10 May 2015

Review by : C Moreira (Brazil)

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Recommended

British Airways T5 in London has Business Lounge Galleries. The Lounge has good buffet with different options, generously offered alcoholic drinks, wifi good and wide with fast workstation.



BRITISH AIRWAYS BUSINESS CLASS "BLUE LOUNGE" REVIEW - LISBON AIRPORT

Date :   3 April 2015

Review by : Alan Lacey (UK)

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Recommended

A shocker - quite the worst lounge I've seen anywhere. BA should be ashamed to have it's name outside. The ambience of a suburban bus station, no food you'd actually want to eat, limited drinks options, curt reception staff and grotty toilet. The Harrods cafe just outside is a better option.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - VANCOUVER AIRPORT

Date :   3 April 2015

Review by : A Patterson (Canada)

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Recommended

On entering the lounge we received an excellent welcome from a very pleasant hostess, who checked us in promptly. Heading to the seating area we were again welcomed by another staff member, who escorted us to a couple of seats by the window. She took the time to explain the lounge layout and brought us some water. Throughout our stay the staff were extremely pleasant and attentive, clearing glasses promptly and refilling water glasses. The lounge was clean and seats comfortable and in good condition. Electrical sockets were conveniently located for access to power. Food was soup and a good selection of sandwiches, can't comment on quality as we didn't partake. A good selection of tea. coffee, beer, wines and spirits were available.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - T3, ROME FIUMICINO AIRPORT

Date :   24 March 2015

Review by : Michael Davies (UK)

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Recommended

Nice lounge in T3. Comfortable and ample seating. Beer available on draft, which is a nice touch. Wine, spirits and soft drinks. Wifi speed good enough for emails and web browsing and easy to log on. Sandwiches, light snacks and soup. Only downside is that there is no view. Please be aware that to get from the lounge to the G gates involve getting on the shuttle train - so allow enough time. They make announcements when the flight is ready for boarding. I can confirm that the lounge does have its own toilets.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   1 March 2015

Review by : Stephen Guerrier (UK)

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Recommended

This lounge is an absolute disgrace. Lounge filthy, toilets disgusting and food terrible. Baked beans, curry and carrot soup, what a cliche. There is some really serious work to be done here.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   21 February 2015

Review by : P Spencer (USA)

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Recommended

This lounge is a disgrace for a national carrier at its home hub. The lounge is way overdue for a refurbishment - the chairs are old, tatty and falling apart. The food is plentiful but poor and self service - so breathed and coughed over for hours.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   7 February 2015

Review by : Ryan Lester (UK)

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Recommended

Just awful. Way too many people. Food is terrible. I tried to have a beer but all of them were too warm. Plus, there isn't much of a variety, much Heineken, Tiger or nothing. Wifi is slower than a 1990's dial up internet line. I travel quite often but even though I'm a Silver Member, I rarely use the lounges anymore. I head elsewhere.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW - AMSTERDAM SCHIPHOL AIRPORT

Date :   4 February 2015

Review by : B Harrison (UK)

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Recommended

Dreadful new lounge. There is a 50 minute walk to the gate! Via a temporary roof walkway (till April I was told). By the time you have trekked over the roof of the airport it is not worth it. The lounge is small, sparse, cramped. Few facilities, even the toilets are outside. Only breakfast items were small cartons of corn flakes. No milk provided. Thanks BA. Awful lounge, not worth the visit.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   30 January 2015

Review by : C O'Brien (UK)

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Recommended

Way too busy, staff that begrudgingly go about their jobs. Beginning to think that my membership of the executive club is now far less appealing than it used to be. I have travelled extensively on business and generally have a far better experience with Emirates or Singapore Airlines. Even the Lufthansa lounge at Heathrow has a better ambience. BA need to take the time to give this place a much needed uplift. If customers paying premium fares help BA survive, more needs to be done to ensure they don't go looking for the premium service they pay for elsewhere.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   30 January 2015

Review by : Chris Haslam (UK)

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Recommended

Lounge was dirty (very dirty) when I visited at 0915 on 27th January. Staff are beyond rude, and standards have continued to drop every time I visit. Have they had a pay cut, as they appear seriously unhappy and make an effort to be difficult and offhand to us paying customers. Sadly, this is something I have noted onboard as well during last 2 long haul flights to Chengdu and back. Product is well below Asian airline competitors, and Lufthansa and Air France are ahead of BA in the business class game. Amenities, catering and service onboard Club World are a joke and I guess the only satisfied travellers are those who have never flown other airlines apart from BA.



BRITISH AIRWAYS "SEA PRO AIR" BUSINESS CLASS LOUNGE REVIEW - RIO DE JANEIRO AIRPORT

Date :   27 January 2015

Review by : R Buxton (UK)

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Recommended

All of the ambience and comfort of a hospital waiting room! Cramped with uncomfortable chairs arranged in squares with very few tables for plates and glasses. Poor selection of unappetizing food, No showers. No Flight information displays. Very difficult to access with wheelchair - lifts are behind padlocked fire doors. The most disappointing lounge I have visited.



BRITISH AIRWAYS "CHINOOK" BUSINESS CLASS LOUNGE REVIEW - NEW YORK JFK AIRPORT

Date :   2 January 2015

Review by : D Moore (UK)

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Recommended

Busy, busy, busy. More people in the lounge than at the bars and restaurants outside. Nowhere to sit for the first hour, then table sharing and bag stacking for the rest of my stay. Staff couldn't keep up with the mess and catering demand. Aside from the 12hr delay, the BA lounges have gone downhill fast. Loud and messy chaos!!



BRITISH AIRWAYS "CHINOOK" BUSINESS CLASS LOUNGE REVIEW - CALGARY AIRPORT

Date :   2 January 2015

Review by : S Bain (UK)

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Recommended

Awful! No still bottled water - have to use a machine linked to the mains. Only a hot soup type thing and no other hot food. Dried sandwiches, horrible coffee. BA - why do you bother with this lounge?



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - TOULOUSE AIRPORT

Date :   2 January 2015

Review by : R Whitehouse (UK)

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Recommended

I visit Toulouse nearly every week, and this is the worst airport lounge I have experienced. Food selection poor, drinks even worse, which is unbelievable given we're in France - where's the wine? Interior decor is horrendous. The yellow, red and green faux leather seats make it look like a 'wacky warehouse'. Its a shared lounge too and therefore way too cramped. BA nearly always has a full flight whenever I travel to TLS, so I would expect them to help push for a lounge that its business travellers deserve!



BRITISH AIRWAYS CLUB EUROPE BUSINESS CLASS LOUNGE REVIEW - AMSTERDAM SCHIPHOL AIRPORT

Date :   2 January 2015

Review by : D Chamberlain (UK)

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Recommended

Disappointingly cramped, crowded and bare, this was a surprisingly disappointing lounge with a paucity of refreshments and even these were in short supply. Given the significance of Schipol I was a little taken aback by the limited facilities (no loos inside the lounge, for example). The staff were courteous but little else shone.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - ATHENS AIRPORT

Date :   2 January 2015

Review by : D Chamberlain (UK)

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Recommended

A good experience. Helpful staff, good refreshments in terms of quality and variety. The lounge itself disappoints a little as it has no bathroom facilities inside it and it is a rather plain room but more than adequate. Wifi was good and I suspect much could be improved by altering the seating plan and providing washrooms. Great location next to security and a pleasant enough stay.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   2 January 2015

Review by : Guy Senior (UK)

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Recommended

A totally different experience from the usual BA self service arrangement, which can be great or not so great. Everything is served, from cooked to order meals in private booths to drinks at the bar. Generally, of top class hotel fit out and a great 'outdoor' terrace overlooking the concourse. Get there early to fully enjoy it. The only annoying matter was the irritating background music. Switch it off!



BRITISH AIRWAYS FIRST / BUSINESSCLASS LOUNGE REVIEW - SINGAPORE CHANGI AIRPORT

Date :   2 January 2015

Review by : M Araujo (UK)

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Recommended

I liked its quietness. Its cosy with comfortable sofas. Food options are limited but just enough for my needs : rice, pasta, chicken curry, meatballs, cheese, salad bar, snacks. Wine selection is small, and champagne is self-service. The staff are attentive at reception and in the lounge. They come around with hot canapes.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - ROME FIUMICINO AIRPORT

Date :   2 January 2015

Review by : Jennifer Holford (UK)

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Recommended

My partner and I spent a relaxing couple of hours in this lounge. The atmosphere was quiet. Big, comfy sofas and chairs, a good range of soft drinks, beverages and alcoholic drinks available, as well as fresh fruit and yogurts in the fridges, canapes, sandwiches, nuts and cakes. We didn't need wifi, so can't comment on whether it was available. Previous reviewers have stated that the lounge doesn't have its own loos, not true, it does. But we did not see any showers available.



BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   19 November 2014

Review by : T Stead (Australia)

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Recommended

Pretty poor for a first lounge. I've used plenty of the major airline's first class lounges: Qantas, Cathay, Emirates, American, etc: and considering this is the First Class lounge at BA's flagship terminal; I was pretty unimpressed. Firstly, the breakfast was awful. The scrambled eggs on the buffet were more milk than egg. The coffee was out of a machine: no trained Barista, and the menu that was available was very limited. I also had to queue for the toilets: not a shower. Just the toilets. Maybe this can happen in the business lounge, but you just wouldn't expect this in first. Then it's the little things. I sat in quite a comfy seat with decent views but I could not charge my phone as there was no USB amenities. Also, they had international power outlets, but not Australian/New Zealand and I had already packed my adapters in my checked baggage. These are the type of small items that, with a little thought, can make a big difference to one's comfort whilst travelling. Sorry BA, but you've failed. I'd look at what Cathay Pacific have done in Hong Kong and Qantas in Sydney. I love the Qantas first lounge in Sydney, but Cathay's first class lounge in Hong Kong is spectacular.



BRITISH AIRWAYS "DELTA SKY" BUSINESS CLASS LOUNGE REVIEW - ORLANDO AIRPORT

Date :   19 November 2014

Review by : M Nunes (UK)

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Recommended

Lounge comfortable, snacks and drinks sufficient. unable to relax due to noisy kids, and to top it all a mouse was spotted running around near our bags. Flight delayed by over 2 hours, this lounge closes at 8.30 unfair if your flight is delayed and you have paid for this privilege!



BRITISH AIRWAYS "IBERIA" BUSINESS CLASS LOUNGE REVIEW - T4S, MADRID BARAJAS AIRPORT

Date :   28 October 2014

Review by : D Chamberlain (UK)

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Recommended

Really much improved my last visit here in May. The food was plentiful and of good quality, the wine selection improved, and the cleaning service coped well with a busy lounge. The dramatic improvement in internet is also noteworthy - no longer the inappropriate scratchcard system and now good quality wifi to which you can connect direct. Helpful staff and wonderful views. Excellent - well done on the improvements.



BRITISH AIRWAYS FIRST & BUSINESS CLASS LOUNGE REVIEW - MUMBAI AIRPORT

Date :   28 October 2014

Review by : Pat Marwick (UK)

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Recommended

BA has no control over this lounge as it is shared. Unbelievable that a brand new terminal would have shared facilities. It is an open, bland, fairly uninteresting space with a section 'cordoned' off for First Class pax. Food and drink the same for everybody. What is totally ludicrous is that in a brand new lounge in a brand new terminal, there is only one men's and one women's toilet. Utterly inadequate.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   23 October 2014

Review by : K Lee (Trinidad)

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Recommended

I had an evening flight and the lounge was overcrowded. I travelled with a friend and it has very hard to find a place to sit down. There wasn't much space to relax in either once you found a spot. The plus side is that there was a good selection of sandwiches and decent WiFi.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   5 October 2014

Review by : Y Morgan (UAE)

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Recommended

Very poor low grade business lounge. No champagne on offer unless you ask for it !! But very few staff around to ask. It looks tired with stained upholstery. Seats arranged in long functional rows along the walls - no different from the departure lounges. I normally fly Qatar or Emirates - they both know how to do Business Class -BA has either lost it's way or lost interest. It's been dumbed down to accommodate silver/gold card economy travellers. Fly Qatar or Emirates - even the Virgin Upper Class lounge is better than this.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - HANNOVER AIRPORT

Date :   5 October 2014

Review by : Guy Senior (UK)

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Recommended

BA run lounges are usually good if sometimes overcrowded. Third party lounges like this vary. This one was dreadful - very little food, limited range of drinks, no computer access and very hard to find. I gave up and went to a bar to get a drink.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - AMSTERDAM SCHOIPHOL AIRPORT

Date :   5 October 2014

Review by : N Gates (UK)

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Recommended

This is a fairly small and somewhat claustrophobic lounge. The chairs are comfortable enough. There is just about enough choice of drinks (no Campari) but an extremely limited choice of "nibbles" or anything else to eat. Also a very limited choice of newspapers - no Daily Telegraph for example. Our Amsterdam lounge experience was made singularly unpleasant by several lounge users conducting business into their mobile telephones at the top of their voices. After over half an hour of this anti-social behaviour, my wife got up and told them that they were making so much noise she was unable to concentrate on the book she was reading. This lounge needs an area reserved for those who wish to utilise mobile telephones at the top of their voices! We were glad to leave the lounge.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   5 October 2014

Review by : N Gates (UK)

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Recommended

After Fast Track - instead of being able to walk about thirty yards to the Business (Club) lounge passing through the First Concorde Lounge - you have to walk left, descend a floor, walk back under where you have just walked and then take an escalater up again. What a nightmare. I am a disabled passenger but I was not allowed to walk through the Concord area to the Business Lounge - I was not amused. Certainly a user-unfriendly route from fast-track to the lounge. The Business Lounge is large and busy but looks increasingly "tired". They have stopped providing the Daily Telegraph and, at the drinks area, they have stopped providing Campari. The chairs and carpets appear very "well-used" and some of them appear to be well beyond their "sell-by" dates. Food provided was so-so - good croissants but uninspiring lunch choices. When this lounge opened it was wonderful. Today it does not hold a candle to the First Concorde lounge (which I have also used on eleven occasions). Although I recommend the lounge it is with some reservations.



BRITISH AIRWAYS FIRST / BUSINESS CLASS LOUNGE REVIEW - PHILADELPHIA AIRPORT

Date :   5 October 2014

Review by : Bill Atkins (UK)

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Recommended

This lounge has a real problem, With US Airways in Oneworld, all AA and US travelers are trying to use it as it is much nicer than the either the Admirals Club or US Airways lounge.Staff are in the unenviable position of turning people away and denying guest privileges to keep it within the fire regulations for capacity. BA clearly needs to restrict to only BA travelers and EC card holders. JAL has no problem doing the same with their First lounge in Chicago due to space limitations.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - ROME FIUMICINO AIRPORT

Date :   5 October 2014

Review by : A Matthews (UK)

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Recommended

This lounge is outdated, needs a total refurb! I would be less than impressed if I had paid club prices for the experience. Furniture old, staff rude, drink and food selection exceptionally poor. You have to share a bottle of coke and the glasses are filthy and scratched, and no wifi!



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - SINGAPORE CHANGI AIRPORT

Date :   5 October 2014

Review by : Peter Walmsley (UK)

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Recommended

I think the earlier reviewer of this lounge must have been in a temporary lounge. The new BA lounge is spacious, probably bigger than it needs to be, and looks great. A much superior offering to what BA has to offer in other airports, eg BKK and MIA. The wine selection is limited, with two whites, two reds and a champagne. Usual selection of beers and spirits. Good selection of sandwiches and cheese but no hot food other than Heinz tomato soup ! Staff are attentive, wifi is good with decent speed. There's is no business centre and no tv screens so overall the lounge is a quiet area.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW - GATWICK AIRPORT

Date :   5 October 2014

Review by : D Chamberlain (UK)

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Recommended

I want to like it so much as it was the first lounge I ever used - but it is tired and needs a considerable refit and upgrade. Positives: good supply of drinks (of all types); nice open space; free wifi which is efficient. Negatives: wine was not cold; food was poor in terms of variety (just cheese/ham/salad) but fine in terms of quality; unusually the staff were not attentive or helpful (but that is unusual); poor seating space and decor/furniture really needs upgrade.



BRITISH AIRWAYS "PRIME CLASS" BUSINESS CLASS LOUNGE REVIEW - ISTANBUL AIRPORT

Date :   5 October 2014

Review by : F Klajner (Canada)

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Recommended

A bad anomaly at the fairly new Ataturk International airport in Istanbul, compared with the excellent Star Alliance lounge which I have also used in the past. a scarred wooden floor with large dark gouges, dirty armless chairs very closely spaced together, dingy lighting, a very limited and poor food and drink selection, few information monitor screens, located far from the boarding gates. In short, a disaster rivaled only by the American Airlines lounge in Lima, Peru.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW - LONDON HEATHROW AIRPORT

Date :   5 October 2014

Review by : A Requena (Spain)

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Recommended

I had the opportunity to visit the BA first class lounge in terminal 5. It was really crowded, dirty and untidy. I had to make queue to use the bathroom. The food from the buffet was poor and the white wine was warm.



BRITISH AIRWAYS BUSINESS CLASS "SALA VIP" LOUNGE REVIEW - BARCELONA AIRPORT

Date :   5 October 2014

Review by : D Chamberlain (UK)

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Recommended

Many good features but let down by wifi (you have to pay after 15 minutes of free use) and food (quality is fine, but variety and quantity is disappointing). The drinks selection was very good, the comfort certainly good and it was a busy though comfortable atmosphere.Not that easy to find, it is friendly enough. The wifi issue is a considerable downside and the food was simply not plentiful enough - long periods without anything other than chips/crisps and then narrow range. Drinks - of all types - were plentiful and good quality. Seating was comfortable though the lack of power sockets was a little surprising.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - T5 NORTH, LONDON HEATHROW AIRPORT

Date :   5 October 2014

Review by : Mark Niall (Australia)

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Recommended

The lounge is modern and does its job. We had a morning flight at 10.30. The lounge was very crowded bordering on congested. It is self service throughout. Being full made it a bit difficult to obtain food and drinks, keep a reserved table and relax T the same time. There are many worse lounges. However BA should look at extending the area or redesigning to make the lounge less congested.



BRITISH AIRWAYS CONCORDE LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   31 August 2014

Review by : Russ King (UK)

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Recommended

It is a bit daunting when you first arrive but staff are surprisingly friendly and seemed genuinely interested in looking after you. Good baggage storage so you are free to enjoy. Three parts: the dining area - discreet cubicles with fast service and excellent food; a main lounge with various types of chairs, to suit all needs; and a 'veranda' like place that, although it is inside, has excellent views across the tarmac. Seating here is more like a conservatory. (Spa and showers, computer/business room but I didn't try any of these). Well worth getting to the airport 2hrs before your flight. Wifi a bit slow but adequate.



BRITISH AIRWAYS FIRST / BUSINESS CLASS LOUNGE REVIEW - SINGAPORE CHANGI AIRPORT

Date :   31 August 2014

Review by : Russ King (UK)

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Recommended

This lounge is a room, nothing more! Four serving people hovered around a minimal amount of stewed food, totally disinterested. Only sweet was ice-cream, at the other end of the lounge. It didn't even have a flight screen! No place to leave luggage, unlike some other BA lounges. Food was terrible: tough and tasteless. In the end I went to the Qantas lounge - you are allowed there, and they were wonderful - they have a chef to cook for you. BA's lounge is a disgrace, no views of the apron - only of arrival lounge/immigration. Haphazard boarding meant long queues and no fast-track so a long wait at the gate security.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW - GATWICK AIRPORT

Date :   22 August 2014

Review by : R Vines (UK)

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Recommended

This lounge is generally OK but it wasn't when I arrived late morning on Sunday. It was overcrowded, overheated and unpleasant. Most newspapers were unavailable. Having paid hundreds of pounds extra to fly Business on holiday, I left immediately and ended up in a Cafe Rouge. I realize that lounges get busy at certain times of day but I don't understand why conditions need to be worse than at your average Starbucks or even (on this occasion) Café Rouge. I suggested to BA that they give me a refund. They said they valued my loyalty but no. Oh well. Fortunately, the flight was good but I am assuming lounges are taken into consideration when evaluating airlines for stars, and recent lounge experiences have made me wonder if BA's four stars might be too generous.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW - GATWICK AIRPORT

Date :   22 August 2014

Review by : Jan Fenn (UK)

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Recommended

What a shock. The lounge was dated, in Poor disrepair and quite frankly grim. It needs refurbishing badly and it was way too small for the number of travellers using it. The No 1 Lounge is way better but they could learn a lot by visiting the Virgin lounge at Heathrow - it Is a million times better. BA need to buck their ideas up here!



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   22 August 2014

Review by : D Arter (Australia)

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Recommended

Despite having a BA Business Class ticket I was declined admittance to the Business Class Lounge! The (very helpful, polite and just lovely) lady at the BA Customer Service Counter informed my that my ticket wasn't the right type of Business Class ticket to gain access to the lounge. Given the fact I have a One World First Class around the world ticket, I have to ask what exactly is an acceptable ticket! The gentleman at the Business Class counter (also terribly polite and most sympathetic and helpful) informed me that QANTAS Frequent Flyer Club members are no longer allowed in the BA Lounge as they no longer pay BA for the privilege! British Airways, pick up your game.



BRITISH AIRWAYS GALLERIES LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   22 August 2014

Review by : N Berry (UK)

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Recommended

Great lounge, relaxing and food generally good - have noticed cuts in premium spirits, crisps and total lack of decent magazines which is a shame as BA makes all it's profit out of its business class passengers.



BRITISH AIRWAYS FIRST & BUSINESS CLASS LOUNGE REVIEW - TORONTO PEARSON AIRPORT

Date :   22 August 2014

Review by : Kevin Tunnicliffe (UK)

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Recommended

Excellent lounge from which BA could learn a great deal. Very comfortable seating with good views of the apron and runways and superb food. The food was fresh and delicious with a station cooking rice or noodle stir fry dishes to order. Maybe the best hot food in an airport lounge I have ever experienced.



BRITISH AIRWAYS CONCORDE LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   13 August 2014

Review by : P Alderson (UK)

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Recommended

I was allowed access as I had just travelled to Heathrow with BA in First. My excitement at being allowed into this hallowed space was short lived. It looked congested and untidy. The service for anything from a full meal to a glass of water is waiter only. Empty glasses and used plates were waiting to be cleared from a lot of the tables. As I had only recently eaten on the inbound flight, I did not bother to order any food but still tried one of the booths in the dining area which seemed reasonably comfortable and private. I moved to sit 'outside' on the balcony overlooking the departures area as it felt less claustrophobic. After waiting 10 minutes for a coffee I quickly drank it and went to the First/Gold lounge which had a more comfortable and relaxing ambience.



BRITISH AIRWAYS "DAN" BUSINESS CLASS LOUNGE REVIEW - TEL AVIVI BEN GURION AIRPORT

Date :   6 August 2014

Review by : P Miller (UK)

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Recommended

I had just earned my Silver Executive Club membership and was looking forward to trying out a lounge on my own account, without being a guest of one of my better traveled colleagues. Unfortunately, my first experience was at one of the lounges at Ben Gurion. It was small, crowded and oppressively stuffy. The decor was straight out of the 70s; huge dimly lit lampshades, shiny brown worn polyester seat covers, and chrome and smoked glass coffee tables, adorned with sticky glass rings, which was odd since the rest of the terminal seemed quite new. Once I found a seat I was reluctant to leave it unattended, but eventually went to the refreshments counter where I eventually found a lukewarm bottle of beer but no suitable glasses. There was food on offer as well but I gave it a miss, as I did with the other facilities, preferring to go back out into the main departure area, which in comparison was bright, clean and refreshingly air conditioned. To be fair to BA though, the lounge appears to be shared by many airlines so they probably don't have much influence over how its run. Just be prepared for disappointment if you're visiting this airport.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW - DALLAS/FORT WORTH AIRPORT

Date :   6 August 2014

Review by : A Evans (UK)

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Recommended

A very small and miserly stocked lounge. No hot food, small selection of booze and no espresso.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - VANCOUVER INT'L AIRPORT

Date :   6 August 2014

Review by : T Holder (Switzerland)

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Recommended

Very nice little and quiet lounge right at the back of the terminal. Staff were very attentive. The food wasn't great and neither was the choice, just a few sandwiches and biscuits to choose from. The wifi was fast and the lounge was clean. But there was a queue in front of the washrooms, because there is pretty limited capacity.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - AMSTERDAM SCHIPHOL AIRPORT

Date :   3 August 2014

Review by : Tony Hall (Australia)

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Recommended

Furnishings and refreshments fine for the amount of custom but there were no showers available and the nearby toilets were out of use. The there computers available but the internet connection was extremely poor and very unreliable.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   3 August 2014

Review by : D Larmour (USA)

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Recommended

Food quality has gone down, especially if you're looking for any protein. Breakfast before transatlantic flight was largely a selection of pastries and other unhealthy options. No cheese, no eggs, just lots of toast and low quality croissants. The food bar is not well maintained and everything reeks of cheapness and cost cutting, from the biscuits and crisps to the wine selection. I asked for cheese and was rudely told there's none available before noon, if then. The toilets are often smelly and not clean enough. There is often a queue to get in. It's a shame BA don't realize how this damages their brand. They've been cutting down on meals on board too, of course, but in the lounges it's really apparent. Hardly worth paying the extra fares; better to save the money and take your own high quality comestibles perhaps.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - ROME FIUMICINO AIRPORT

Date :   3 August 2014

Review by : D Larmour (USA)

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Recommended

Pretty awful. No wifi or printers working. Food minimal and very drab. Quite crowded, not much space. Toilets far away outside.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW - GATWICK AIRPORT

Date :   3 August 2014

Review by : D Stead (UK)

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Recommended

Overall, extremely disappointing. I used the lounge on a Saturday 10am - 1.30pm Large lounge with comfortable chairs and free wifi as you would expect, little choice of newspapers, no phone/tablet charging points. Coffee etc available, choice of wines and spirits, if you are hungry I suggest you eat beforehand! Hot food consists of toast. Cold food consists of fruit salad, plain yoghurt in a large bowl (not single pots), ham and cheddar cheese plus pastries & biscuits. Heathrow has slightly more choice incl hot food.



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