British Airways First Class and Business Class Lounge customer reviews

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BRITISH AIRWAYS "JOAN MIRO" BUSINESS CLASS LOUNGE REVIEW  - BARCELONA AIRPORT

Date :   17 April 2013

Review by : Christopher Slater-Walker (UK)

We had some difficulty finding this lounge; on our first attempt at following the "VIP" signs we ended up at a different lounge, where we could have stayed, but we were advised that there was another lounge much closer to our gate, which was in fact the case. It's a comfortable lounge and it didn't seem too busy even on a Friday evening. There are different types of seating, including desks and tables, as well as a lot of very comfortable armchairs. There is a very nice rest area which is kept in semi- darkness with beds where you can take a nap. There are plenty of drinks available, including wines, spirits, coffee and various soft drinks. The food is a little disappointing, consisting of a small range of sandwiches (a fresh batch was delivered while we were there and they seemed quite freshly made) and various other snacks. Nothing more substantial is available. There seems to be no more than 15 minutes of free wifi available, which is rather disappointing for a business lounge. Together with the poor signage towards the lounge, and the obvious lack of airport staff in general, for the first- time visitor, this lounge gets an average score from us. If you know where it is already then you may find it better. We did enjoy the chance to relax for a couple of hours before our departure though.

BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - BERLIN TEGEL AIRPORT

Date :   5 April 2013

Review by : H Pugh (UK)

The lounge is a bit tired and Wi-Fi access is via a password at the reception area. In terms of refreshments the lounge has to be the worst I have ever experienced. Snacks were just about it, and they were few and far between. There was a large basket of biscuit for cheese but no cheese on offer. When I enquired about this at reception I was curtly told “we offer sandwiches from 3pm. That's it!” I entered the lounge at 12:30pm. Some beer, spirits and wine were available, but not a great selection. There are no toilets in the lounge so to go you have to take everything with you and it's a trek!

BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 3, LONDON HEATHROW AIRPORT

Date :   8 March 2013

Review by : B Johnston (UK)

What a disappointment. Canteen style food. Food served in metal canteen holders were a fitting receptacle for clumps of penne pasta and tomato sauce. Cheese served in the same metal container, chunks of cheddar and indifferent blue. No wonder the majority were feasting on Kettle Chips as the only fresh oasis in a sea of processed food. We were tempted to slip next door to the One where we knew we could order a fresh cooked snack before boarding but instead we are hopeful that the food on board may be better and therefore we will maintain our appetites. Shame on BA for not show casing the Best of British fare when passengers are leaving the UK.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE  - LONDON HEATHROW AIRPORT

Date :   18 February 2013

Review by : Mark McCutcheon (Singapore)

As a Qantas Club member, my wife, two young children and I were refused entry as our children were counted as guests. A few days earlier we were allowed entry to the BA lounge in Vancouver and we have never had problems with Qantas lounges. BA's policy here is unfair to families travelling with kids. To make matters worse I raised the issue with the 'manager' and experienced appalling customer service bordering on vindictiveness.

BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - ROME FIUMICINO AIRPORT

Date :   14 February 2013

Review by : A Twigg (UK)

Not very well signposted to the location of the lounge, I just happened to look left at the correct time! Excellent lounge though! Reception is staffed is by informative and jolly staff. As the lounge is only used by a handful of flights each day it is quiet and you can easily find yourself in a nice corner with a couple of tables and chairs to spread out. Full selection of wines, spirits and beers were on offer with Peroni on draft which is a great addition to any airline lounge. Hot drinks machine was working. A good range of food was on offer with an assortment of finger sandwiches that weren't dry or tasteless. Nice little pasta pots also added a twist to the offerings. A good selection pastries. In terms of comfort the seating was good. The furnishings and little details gave it the signature British Airways lounge feel. Lack of departures screen can make you slightly anxious that you'll see your plane trundle past as you are fully reclined at one of the window seats. But the receptionist insists she will call the flight for you, but being British we need to see it to believe it - by using the free Wi-Fi in the lounge keeping an eye on your flights status is possible. Overall a fantastic terraces lounge outside of the UK. Much larger than required but not going to complain! Food on offer left me content and drinks on offer were of expected quality.

BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - GATWICK AIRPORT

Date :   4 February 2013

Review by : Michael Miller (UK)

Visited this lounge on a late Monday afternoon. There were very few people in the lounge when we arrived so no problems finding a comfortable seat. The choice of food was very limited and the same as every time we use this lounge, The only hot option was soup which although very good, surely should not be the only choice in the middle of winter. Other options were salads, cold pasta dish and sandwiches (which were beginning to curl at the edges!) The drinks available were, as usual, excellent with good wines, good choice of spirits and non alcoholic beverages The staff were helpful and friendly. The only thing that lets this premium lounge down is the uninspired food choice.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - BERMUDA AIRPORT

Date :   18 January 2013

Review by : Chris White (UK)

There's almost nothing after customs except the BA Lounge. Great range of drinks and wines. Cheese and biscuits and a small range of sandwiches and wraps. No outside windows and quite small. Warm welcome. Comfortable seating.

BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - T5, LONDON HEATHROW AIRPORT

Date :   18 January 2013

Review by : Roger Tilling (UK)

It's a trip up a few escalators at the end of the Terminal 5 departure lounge. Once you are finally there, it is a quiet and spacious haven with varous zones - you can use the internet, relax on a sofa or at a table. There are various points for coffee and tea, wines and spirits as well as a nice food area. For me, it was morning and there was a selection of bacon rolls, other hot breakfast items, yoghurt, sliced fresh fruits and juices. The washrooms were clean and shower facilites were also available. There is a similar lounge close to security, but that is planned mainly for domestic/european passengers. The one at the far end of T5 is better.

BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  - T5A, LONDON HEATHROW AIRPORT

Date :   3 January 2013

Review by : J Henson (UK)

Visited the BA Lounge Galleries South lounge in T5A prior to a long haul flight to Asia. Very welcoming staff on the front desk. Good selection of newspapers and magazines available. Decent wi-fi which permitted streaming. The cinema area is a good place to relax. Basic but filling selection of hot food available including cous cous, pasta and jacket potatoes with various fillings. Good selection of wines available. Attentive staff seemed to be working in the lounge and lounge was kept clean and tidy. Only minor criticism is that on my several recent visits to this lounge it has been very busy or seemingly near capacity with trouble getting a seat anywhere near the buffet area or the sofa area that overlooks the main concourse and the coffee is of vending machine standard. Otherwise this is a very good facility.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO INT'L AIRPORT

Date :   22 November 2012

Review by : Derek Salter (South Africa)

Easy to find. Pleasant welcome. Comfortable seating and good view of airport. Varied and tasteful food. Direct access from the lounge to the plane. Just what a lounge should be.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T5 NORTH, LONDON HEATHROW AIRPORT

Date :   8 November 2012

Review by : Kevin Tunnicliffe (UK)

Arrived at about 11am and the bacon and rolls were, thankfully still available. Crowded when we first went in the lounge cleared toward midday. Bacon et al replaced by pastries and fruit.

BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - T3, MANCHESTER AIRPORT

Date :   7 November 2012

Review by : Keith Williams (UK)

A spacious comfortable lounge but the selection of food available is no where near as good as that available in LHR T5. However, much better than most US airport lounges.

BRITISH AIRWAYS TERRACES FIRST/BUSINESS CLASS LOUNGE REVIEW  - MANCHESTER AIRPORT

Date :   4 September 2012

Review by : K Tunnicliffe (UK)

Compared to other BA lounges in the UK and abroad this one really sucks. The location is good as the lounge is circular, overlooking the main airside lounge and with runway views. The seating was tired and food was almost non existant. We had a midmorning transatlantic flight with American (booked through BA) and there was no evidence of the bacon rolls and other delights we are used to in Terminal 5. Toilets were in poor condition and the staff were lacklustre to say the least.

BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   6 August 2012

Review by : A Hickling (UK)

Used the Concorde Room in the run up to the Olympics and the height of the school holidays, but it wasn't over crowded. I booked a cabana which has a day bed, tv, free telephone, writing desk, bathroom and the option to order room service. The staff regularly walked around taking orders from passengers and were delivered efficiently and with a smile. The lounge was also cleared of any glasses, plates etc and was kept very tidy. The spa treatment was also very good, but you need to book in advance to be sure of a treatment. The food choices were excellent for both lunch and dinner, accompanied by a selection of vintage champagnes and fine wines.

BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   6 August 2012

Review by : S Lawrie (UK)

Great breakfast, excellent service. However, no massage slots available and sneered at for not booking in advance although never received any information or suggestion to do so. Was never required on previous flights to/from NY. Was spoken to as though I was a complete idiot for not booking before arriving and this was 3 hours before my flight.

BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - VANCOUVER AIRPORT

Date :   6 August 2012

Review by : S Lawrie (UK)

Very small with no privacy. Close to gate so you can sit and watch plane being loaded. Poor selection of food and drink. Some strange sandwich fillings so ended up with a bag of crisps. WI-fi very slow. Toilets only had 2 cubicles to share with club lounge. Disappointing.

BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5 NORTH, LONDON HEATHROW AIRPORT

Date :   19 June 2012

Review by : T McLaughlin (UK)

Bright, airy, great views. Quite busy for 6.15 on Sunday morning but I guess there were a lot of passengers having arrived fro the US, Far East and Australia. Lots of seating, and quite varied seating from armchairs to bar stools. Staff exceptionally friendly. Food OK, but plentiful. Could do with a few more sockets for charging iPhones etc. Overall a very good experience.

BRITISH AIRWAYS ADMIRALS CLUB LOUNGE REVIEW  - T2A, PARIS CDG AIRPORT

Date :   19 June 2012

Review by : T McLaughlin (UK)

Pleasant enough lounge. Separate area for those who want to watch TV. Not a great selection of drinks, food adequate. Plenty of power points. You don't get blinded by the sun in this lounge, as you do in other areas of the airport, including the walk to the lounge from Security.

BRITISH AIRWAYS TERRACES FIRST CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   19 June 2012

Review by : Alan Wan (UK)

The First Class lounge looks attractive and seemed classier than the Club lounge next door. The choice of drinks was reasonable with decent champagne but the quality of whiskey was rather low for a First class lounge. I used the showers in the Business Class lounge next door, it was okay but I have certainly had better experiences. The real serious disappointment was the choice of food there were some cold sandwiches and packets of cheap cheese and a variety of crisps, etc, but nothing hot - a real let down.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - PRAGUE AIRPORT

Date :   22 May 2012

Review by : Derek Greenaway (UK)

There appear to be two lounges at Prague. The Crystal and another The Citigold which is supposed to be the better option. Considering the rest of the Airport which is spacious, clean and serviceable the lounges were quite frankly awful. We had travelled BA Club Europe and were given passes to the Crystal Lounge. This offered a coffee machine and some nuts and limited seating. We then tried the Citigold as we have gold cards and this was not a lot better. They offered a fridge with some rather dry rolls and an assortment of cold salad pasta in individual pots. A plate of broken biscuits and solf drinks. The carpets looked pretty filthy and I was quite glad to get out of there Free wi-fi was available but we would probably have been better down at KFC in the main hall.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   22 May 2012

Review by : Jim Reid (UK)

An excellent lounge, plenty space, comfortable and with good food. Significantly better than some of the lounges in T5.

BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - T5, LONDON HEATHROW AIRPORT

Date :   9 May 2012

Review by : M Clarke (Bahamas)

Design is good, plenty of different areas and types of seating, excellent selection of beverages and good selection of food, although not outstanding. Staff clear tables very quickly after passengers leave, and are very helpful. A very comfortable experience overall - could possibly be improved by an area for sleeping.

BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   3 May 2012

Review by : A Hickling (UK)

I spent about 8 hours in the lounge complex at Heathrow T5 and was impressed about the constant changes of food throughout the day. I used the north, south and satellite lounges and they had variations on the menus. The north and satellite lounges do have manned cloakrooms to store belongings whereas the south lounge, you leave items at your own risk. The lounges were kept clean and tidy despite the constant churn of passenger use. If you are looking for peace and quiet, the satellite terminal is the quietest and if you require champagne it is upon request. Shower and bathroom facilities were also very good and kept clean. Wifi is free and plenty of computers to use. A most enjoyable way to start a trip.

BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   2 May 2012

Review by : J Wyatt (UK)

In the North wing of T5. It is huge, although on a Sunday morning plenty of the seat were occupied. Usual fare - nosh a bit ordinary. Seat so-so on comfort. All a bit so so really.

BRITISH AIRWAYS BUSINESS CLASS "ADMIRALS CLUB" LOUNGE REVIEW  - SAN DIEGO AIRPORT

Date :   2 May 2012

Review by : Kevin Tunnicliffe (UK)

I was travelling on the daily BA flight to London, we hit the lounge fairly early and there was nothing much to show in the way of snacks etc. In a conspiratorial voice we were told to tell the bar staff that we were flying with BA and so would not be charged for drinks and so forth (the prices for AA Passengers were ridiculous). We were also told that "hot food" would be available when the last AA flight departed. This proved to be soup and a tray of sandwiches, some crudities and a dip. Seating was comfortable and staff were efficient and very helpful. Good views of the runway and ramps from the bar area. There were no showers and the bathrooms were not very modern and the fittings were in need of a makeover.

BRITISH AIRWAYS "PREMIUM" FIRST CLASS LOUNGE REVIEW  - MIAMI INTERNATIONAL AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

This is a rabbit warren to get around in. Reasonable to navigate around if you have a sense of direction and you can get your bearings. Good food and beverage range, with attentive staff. Definitely no comparison to Qantas First Lounge at Sydney International but I imagine there aren't too many that would.

BRITISH AIRWAYS FIRST CLASS GALLERIES LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

When you present your First Class Boarding Passes to the First Reception Desk and are told "you need to go over there" (Club World Lounge) and you have to point out that you are a First Class passenger, things do not bode well. The Lounge is okay but Champagne Bar doesn't keep the champagne chilled adequately. First Class dining room has quite a limited menu and isn't great. 6 months ago when I travelled First Class out of London, we were invited to experience the dining room and presented an invitation to dine after a certain time. This practice has now gone - pity. In fact the hot self serve buffet had a better food choice than the dining area. Overall, the First Class Lounge was okay but not great.

BRITISH AIRWAYS/QANTAS FIRST CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

We arrived at the Lounge to be greeted by 4 friendly staff and encouraged to enter and relax. When we entered, there were the best part of 150 people in it. We struggled to get the last two seats. We found out that they had closed the Business Class Lounge and put everyone into the First Class Lounge, just to make us feel special I guess. Uncomfortable seating, self serve basic buffet, poor food and beverage to say the least. When we encountered a delay, the staff were hopeless. Either inexperienced or incorrectly trained, they could not cope or handle high yield passengers appropriately or properly. Choose another airport to transit with a better First Class Lounge.

BRITISH AIRWAYS BUSINESS CLASS GALLERIES SOUTH LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

This is probably the best Business Class Lounge that I have experienced. Bright, refreshing and well equipped. Spacious and well fitted out. Enjoyable.

BRITISH AIRWAYS "GALLERIES" LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   28 February 2012

Review by : R Moore (Australia)

Excellent lounge with plenty of everything. Used it twice recently and it was quiet, well-stocked with drinks, food and papers and with plenty of room. Highly recommended.

BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - HONG KONG INTERNATIONAL AIRPORT

Date :   27 February 2012

Review by : N Werner (Switzerland)

British Airways share the Qantas lounge, located near the gates which is nice. Welcome was friendly and staff attentive. Food selection is much better than in LHR and nice, interesting choices. Lounge is quite spacious even though both BA flights and a Qantas flight were leaving at the same time. There are no views as the lounge is not near the windows of the airport. Showers are nice, great water pressure and they use nice toiletries. Staff friendly and gave a small amenity kit. WiFi was strong and quick and the lounge was a serene place to relax.

BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   24 January 2012

Review by : A Hickling (UK)

A quiet and relaxed lounge with comfortable seating and superb views of the runways. There are facilities to leave bags and coats and private dining booths for breakfast and lunch. Food and drink is waiter service. Although afternoon tea does not feature on any menu, the staff were more than happy to serve this for me. I used one of the cabanas where you have a day bed, desk, TV, phone for free use and luxury bathroom facilities. You can order room service from your cabana. The Elemis Spa is located just outside the lounge, but book a treatment early to avoid disappointment. For me using this lounge is part of my holiday before a long haul flight.

BRITISH AIRWAYS FIRST / BUSINESS CLASS LOUNGE REVIEW  - PHILADELPHIA AIRPORT

Date :   28 November 2011

Review by : Bill Atkins (USA)

This was an exceptionally nice lounge, albeit small for 2 flights departing close together. For the next year plus it is also to serve as the Admiral's Club for AA Needless to say, it has gone from a little haven of peace to a typical US lounge facility. British Airways passengers and the staff clearly hate the situation.

BRITISH AIRWAYS "ONEWORLD" BUSINESS CLASS LOUNGE REVIEW  - MIAMI AIRPORT

Date :   28 November 2011

Review by : Kevin Tunnicliffe (UK)

This lounge shared between BA, Iberia and American was spacious but laid out in a series of small rooms with a variety of seating options. On the day we were there it was not overcrowded. A good selection of drinks available, the attended counter being closed. Food was pretty poor with only a few stale looking croissant sandwiches and soup on offer. The flight announcements were barely audible where we were seated and I had to go and check with the reception that it had indeed been our flight which had been called. Wi-fi and computer availability were good. Unfortunately the arrivals and departure screens only dealt with AA flights.

BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   23 October 2011

Review by : B Wijesinghe (USA)

Spacious lounge with comfortable and quiet seating areas. The selection of food and beverage is excellent, though service when ordering from the menu is slow. Many computer terminals and helpful staff at the inner Customer Service desk. The decorative glass screens between seating areas are lovely when lit if dark outside. The lounge location benefits from nice views of the tarmac and taxiways. The showers and Elemis Health Spa are located outside the lounge, and shared with the Galleries Business Class Lounge that is located above.

BRITISH AIRWAYS BUSINESS CLASS (ADMIRALS CLUB) LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : J Samuels (UK)

Without a doubt the most miserable business lounge on this planet. Having travelled from London and using the fantastic BA lounge, I had the misfortune to land in LA and through a reciprocal arrangement with BA I used the American Airlines Admirals Club lounge. It's a joke - you pay for almost everything, the only free stuff consists of things like lukewarm and stewed instant coffee, stale biscuits and a few bruised pieces of fruit. You get one drink voucher and no wifi access unless you are a member. Suggest you give this place and American Airlines a wide berth! Unfortunately my next leg is with American Airlines and no surprises, you have to pay for in flight coffee and food! I will never fly with budget airline American Airlines again!