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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

  4 Star Airline

   
 
   
 
British Airways
3.5 Star Rating: Good
214 reviews

 


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BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SOFIA AIRPORT

Date :   17 April 2014

Review by : Christopher Slater-Walker (UK)

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Recommended

The worst business lounge I've ever seen. There is little food available; what there was consisted of a few different small cakes (I think), packaged snacks and mixed nuts. There is a reasonable selection of drinks, both alcoholic and non-alcoholic, but the ice was in an open ice bucket and mostly melted; dried-up slices of lemon on a plate. There is no separate bathroom; you have to use the general public ones outside the lounge. The decor is a particularly unpleasant shade of pale purple. All in all it's a most unwelcoming prospect.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - OSLO AIRPORT

Date :   15 April 2014

Review by : O Ekland (Norway)

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Recommended

At OSL, BA uses the OSL lounge (owned by airport authorities). I often take the late BA flight to LHR, after work. If hungry, eat somewhere else - food and beverages are below standard for BA lounges. Decent selection of newspapers. Best feature: The lounge is wonderfully quiet. So worth visiting after long day at work to wind down before the flight. Very comfortable chairs and sofas (though not particularly modern or elegant), and a quiet atmosphere. I like it. About 10 mins walk to BA gates from lounge.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   31 March 2014

Review by : C Padeste (UK)

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Recommended

The quality of the food is dropping every time I spend some times in this lounge. Chilli con carne without proper rice, ice cream fridge empty, quality of wine getting lower and lower. I also found surprising that nothing is done in the last year to fix some power sockets that do not work (next to seat or on the PC table). It seems that BA believe that quality of service is not important for the price of ticket you have to pay. Maybe they will have a wake-up call like Lufthansa when people will fly different airlines.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   31 March 2014

Review by : K Sveningsen (Norway)

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Recommended

I think the standard has gone downhill. It's not as clean as before. The wine is mediocre. No bread or nice cheese. The coffee beans are not the same. No more nice different cookies just a pot with a cookie that's has the taste of nothing. I was happy to pay the price for Club to be able to get in. But as for now, no way.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - JERSEY AIRPORT

Date :   31 March 2014

Review by : Alan Wan (UK)

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Recommended

Plenty of light snacks of crisps, flapjacks, brownies, biscuits and soup. The choice of drinks was impressive, choice of wines, beers and spirits. The lounge ambience was not the best but very functional. Something to note if you arrive early the check in desks may not be open until a couple of hours before departure and the self service machines will no longer be available.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   11 March 2014

Review by : H Blumenthal (France)

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Recommended

You need to have the One World Gold card to access this lounge if you're travelling business class. Lounge offers space; comfortable seating, great showers and washrooms and a spa with a very good massage for free (but most often fully booked). A great buffet with a wide choice (chilli con carne, one of the best I've ever had), with a number of dishes you can order from the waiters. A huge wine selection of very good wines and vintage champagnes.



BRITISH AIRWAYS GALLERIES FIRST & BUSINESS CLASS LOUNGE REVIEW  - NEWARK LIBERTY INTERNATIONAL AIRPORT

Date :   7 February 2014

Review by : R King (UK)

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Recommended

Spotlessly clean, relaxing and fantastic views of airside and runway. Service by staff very friendly and welcoming. There is storage for your luggage if you want to dump everything and relax or walkabout (though Newark airport has few shops/duty-free). Lounge only has 1 shower. The food really was amazing. Worth getting to the airport early enough to eat.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   7 February 2014

Review by : Alan Wan (UK)

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Recommended

Very spacious and great views. We experienced breakfast and lunch which were adequate but not as good as the Heathrow T5 lounge. The hot food was too limited. Porridge and soup offerings were tasty, and nice champagne.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  -T5, LONDON HEATHROW AIRPORT

Date :   29 January 2014

Review by : C Lambie (UK)

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Recommended

Use this lounge 2-3 times a month, and position is okay subject to which A gates you board from. It is cramped, not just at peak times, and BA seem to have become complacent about improving this. Toilets can be very risky, unless you catch at the moment they have just been cleaned, and often filthy and unpleasant. Food is at Travelodge level (UK travellers will know what I mean), and fails to match standards at some better European airline lounges. Staff at reception only want to see a card or boarding pass, and I think these must be the ones that didn't make the grade at charm school. Don't get me wrong, I like BA, but their lounge standards (including First) here at Terminal 5 are now poor.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   29 January 2014

Review by : Paul Whiteley (UK)

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Recommended

I appreciate this lounge is never going to be empty but I always find the lounge too busy to be comfortable. On my last visit just before New Year, cups and glasses took a relative age to be removed, and the food choices seemed less than usual, along with having to queue to use the toilet. I've had decent stays in this lounge but the last two visits haven't been relaxing or pleasurable. It's got to the point where I've ended up at the Espresso cafe at the very end of the southern part of T5.



BRITISH AIRWAYS "JAL SAKURA" BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   29 January 2014

Review by : Paul Whiteley (UK)

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Recommended

BA use the JAL Sakura Business Lounge at NRT. Spacious, clean and a separate dining area if one wanted to eat. Decent tarmac views. Nice lounge and a pleasant way to spend an hour or so.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - TURIN AIRPORT

Date :   21 January 2014

Review by : D Chamberlain (UK)

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Recommended

Disappointing and poor quality. From the challenge in finding the lounge to the surly receptionist to the very poor range of snacks, this was a real disappointment. I was flying British Airways, and it is to be hoped that they will try to persuade the airport to improve this lounge. Small in size, basic in furnishings, poorly lit. One bottle of wine only in the whole lounge and a choice of one type of beer. Snacks with very little choice and poor quality. Lavatories were outside of the lounge. Unhelpful staff.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ST PETERSBURGH AIRPORT

Date :   21 January 2014

Review by : D Chamberlain (UK)

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Recommended

Much improve. They have enlarged the lounge and offer a reasonable range of snacks, sandwiches and drinks. The beer/wine is fine and the snacks of a good quality. Friendly staff and excellently located. Clean, well maintained. I suspect they will need to upgrade it more for the 2018 World Cup as it is relatively basic by some standards, but is none the less, safe, quiet, clean and friendly. I have been to this lounge many times -it does its job.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   17 January 2014

Review by : Chris Willett (UK)

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Recommended

I am a gold member with BA. On 28th December I was flying to Tampa with my wife and three youngsters that we care for, access to the lounge was denied which I accepted but not having seen the notice not to remove refreshments when I took three small soft drinks and three packets of crisps out to the children, I was virtually attacked on my return with a BA staff member waving his finger at me stating it was a massive No no for me to do this. I was publicly humiliated with his loud out burst for what I thought to be a small crime! The staff member was rude, arrogant and had zero customer service skills, I would like to name and shame but feel this would lower me to his level. On our quick exit I did point out to him that I had seen numerous other clients taking stock from the lounge but this observation was ignored. BA have responded to my complaint stating that they have passed my concerns onto the LGW management team.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5A SOUTH, LONDON HEATHROW AIRPORT

Date :   10 January 2014

Review by : J Tung (UK)

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Recommended

Busy lounge in T5A South before New Year. Very dark and uninviting. Limited viewing area most of the seats face inward the building. Very limited choice of food - few sandwich, one soup and some cakes. Good selection of wines but depends on where you sit. Good wifi. Service was very slow (not attentive) and the receptionists weren't welcoming. A very disappointing lounge.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - ABERDEEN AIRPORT

Date :   10 January 2014

Review by : J Tung (UK)

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Recommended

Terrace Lounge in Aberdeen has just been renovated. Friendly staff, spacious seating/working area and good selection of soft drink, also one red/white wine on offer. Food is limited to sandwich and cakes but that's sufficient for a regional airport.



BRITISH AIRWAYS "PIEMONTE" BUSINESS CLASS LOUNGE REVIEW  - TURIN AIRPORT

Date :   10 January 2014

Review by : K Bong (UK)

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Recommended

This new lounge opened just a week ago. It is absolutely appalling. There is no food All the trays are empty. Juice dispensers are empty. Coffee machines don't work. Only a few packets of cheap biscuits in a basket. When I asked the staff (who was rude and unhelpful) if the trays and juice dispensers would be refilled, the answer was no, and he walked away. This was 10am. The lounge looks pleasant and comfortable enough. In the end orange juice was made available but we would have to approach the staff to ask for it. WIFI is not free.



BRITISH AIRWAYS CONCORDE FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   6 January 2014

Review by : L Shurey (Qatar)

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Recommended

Not an experience I will repeat , poor service very slow which in hindsight was a blessing given the quality of the food when it finally arrived. To see how a lounge should be run fly Qatar Airways.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   30 December 2013

Review by : D Chamberlain (UK)

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Recommended

This might not have the 'wow factor' of Terminal 5 lounges it is very good. A fairly long trek to get there but efficient, friendly, professional, more spacious than you first think. Good internet, excellent range of wines. Food is good quality, though a little lacking in variety and with tiny plates! Good variety of seating and very pleasant environment. You can work, relax, sleep or whatever you need to here. Clearing up service seems a little under staffed as used plates and glasses can take a long time to be collected - but BA would benefit from more staff on this duty, the ones who are there are good.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   30 December 2013

Review by : D Chamberlain (UK)

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Recommended

bustle of the main terminal. Very efficient staff clearing away, welcoming reception staff. Breakfast food is excellent. Wide selection of excellent wines and other drinks. Good internet and very clear information boards. It does get busy, of course, but manages this well. Clean bathrooms.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T4S, MADRID BARAJAS AIRPORT

Date :   30 December 2013

Review by : D Chamberlain (UK)

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Recommended

Very good overall. I have visited this lounge a number of times - the variety of food can be a little inconsistent at times, but the quality is good with a good mix of cold and warm snacks, salads etc. Good range of drinks, and nice selection of wine - though it is a pity that the Cava has seemingly been withdrawn! Comfortable, large, bright with natural light and excellent view of the runway - huge glass front the lounge which extends along its whole length. Reception is friendly and professional. Wifi system is frustrating - you have to collect scratchcards from reception which only last 30 minutes - seems unnecessary. Its a little bit of a challenge to find the lounge but well worth when you do.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   23 December 2013

Review by : R Lightbody (UK)

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Recommended

FCO-LGW I entered the lounge after a long a hot journey to the airport. The lounge was quiet and it was being shared by the other one world airlines. There was no hot or cold food, there were only crisps. There were plenty of drink options. I was very disappointed as British Airways have a few flights out of Rome to London Heathrow, London Gatwick and London City.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   23 December 2013

Review by : R Vines (UK)

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Recommended

Surprisingly poor. The pre-flight buffet was unappetizing. I found nothing I wanted to eat and the staffer on the door to that section (keeping away other airline's passengers) was unfriendly to the point of rudeness. The main lounge is horribly lit. You have to find someone if you want a glass of Champagne and there are not that many staff around. It is so different from Virgin's lounge at JFK, I'm just confused. By contrast, the BA lounge at City Airport in London is fine.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - LONDON CITY AIRPORT

Date :   23 December 2013

Review by :R Vines (UK)

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Recommended

The BA all-business service to JFK was a fine flight. The lounge at City is surprisingly good for a fairly small space. The snacks and drinks were fine and staff serving was friendly and efficient. (The hike to the washrooms is tiresome.)



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   22 November 2013

Review by : H Rowe (USA)

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Recommended

I received complimentary use of this lounge when I took an Iberia flight that connected in NY. I heard that BA has great lounges, so I was looking forward to it. It was a letdown to say the least. I was greeted to 3 stale inch-wide sandwich slivers on a tray set off to the side. Bottles of water had not been replenished. I was starving and asked they would be replenishing food/drinks etc. I was told that everything would arrive around 6 - when I asked this question, it was about 2 pm. It was also extremely hot in the lounge; hot to the point where certainly something must have been wrong with their air systems. Pay for use of this lounge? Not a chance. In fact, you'd have to pay me.



BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - JOHANNESBURG OR TAMBO AIRPORT

Date :   22 November 2013

Review by : Richard Berger (USA)

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Recommended

British Airways Galleries First lounge at JNB is the worst airport lounge I have visited. BA should be absolutely ashamed to call this a lounge, much less a first class lounge. Slow unusable internet, poor or non-existent service. Lousy food which is identical to the adjoining business lounge, Champagne sitting in lukewarm water with no ice for 2 hours.



BRITISH AIRWAYS "VIP" BUSINESS CLASS LOUNGE REVIEW  - BARCELONA AIRPORT

Date :   15 November 2013

Review by : M Thompson (UK)

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Recommended

Easy to find but very uncomfortable to sit in. Choose between massive armchairs that are far too big or sit at the small tables that are used for eating on rock hard dining chairs. Good range of drinks on offer but limited snacks. Only 15 minutes Wifi free, any more you pay for.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - NORTH TERMINAL, GATWICK AIRPORT

Date :   15 November 2013

Review by : R Gordon (UK)

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Recommended

Busy but not over-full. I arrived for some lunch snacks before 1455 Marrakech departure. I'm vegetarian, so it would be appreciated if the sandwiches could be labelled. Plenty of salad options and quiche or soup, but plates are a bit on the small side. Alcoholic drinks available on a self-service basis, but it appeared a glass of fizz was available if you asked for it (I saw it being carried out to people). The big drawback about this lounge is that it doesn't have enough power points. The only ones I could find were situated next to seats right round the L shaped lounge to the left. Also, it's not clear to passengers where the toilets are, if you miss them on the way in. Loads of people are left wandering aimlessly around the computer area, only to have walk back all the way round to the entry/exit. Signs? The coffee is still excellent from the machine - why it's so foul onboard Club Europe is anyone's guess. My only other moan is that unless you're a frequent flyer from LGW, it's not clear how far the gate is from the lounge. No map on the mobile app, nor anything in the Highlife magazine. Gate 54 appeared and I wasn't sure if I had to walk all the way over that irritating airbridge which adds another 10 minutes to your journey.



BRITISH AIRWAYS "INN AT ATLANTA" BUSINESS CLASS LOUNGE REVIEW  - ATLANTA AIRPORT

Date :   15 November 2013

Review by : S Albury (UK)

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Recommended

This lounge has a very limited range of food and drink but this would be just about acceptable if there was somewhere to escape the relentless sax led funk background music. Dreadful.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 5, LONDON HEATHROW AIRPORT

Date :   7 October 2013

Review by : Les Young (USA)

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Recommended

We had a two hour wait in the lounge and found it to be very comfortable and the complimentary hot and cold food was excellent. There was a complimentary bar as well. Free Wi-Fi and special areas for viewing TV programs and also working areas with desktop computers.



BRITISH AIRWAYS "LA CROIX DU SUD" BUSINESS CLASS LOUNGE REVIEW  - TOULOUSE AIRPORT

Date :   7 October 2013

Review by : Tony McLaughlin (UK)

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Recommended

Much improved from my last visit 3 years ago. WiFi is available, the bathrooms are in the lounge. It is air conditioned. It is bigger. Good selection of drinks, although you have to ask the desk to replenish. Snacks only. Very good for a regional airport.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - NORTH TERMINAL, GATWICK AIRPORT

Date :   7 October 2013

Review by : Roger Tilling (UK)

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Recommended

The last time I visited the LGW BA Terraces lounge it was on two floors - now there is only one. Entry was fast, and there is a good selection of food and drinks on offer. It was about midday, and there was a full and extensive salad buffet with cold cuts. There was also a selection of sandwiches. The wide drinks selection is there. But the sheer volume of passengers makes it like a January sale. BA has removed a number of flights from Gatwick and moved them to Heathrow, and halved the floor space of its lounge as a result. However, the remaining floor space isn't enough for the flights still operating from Gatwick. So expect crowds, empty food trays, no drink glasses and occupied showers. Rest assured that the sandwiches will never be stale - they are never available long enough to get that way.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   7 October 2013

Review by : D Burrows (UK)

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Recommended

Superb level of service - attentive and friendly without being "over the top". Excellent range of wine and other drinks. Very good food. Calm and relaxed atmosphere. Excellent washroom facilities.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 5 SOUTH, LONDON HEATHROW AIRPORT

Date :   7 October 2013

Review by : T McLaughlin (UK)

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Recommended

Much better than the North Lounge. Ample breakfast food. Comfortable and serene. Recommended.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Date :   7 October 2013

Review by : Alan Wan (UK)

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Recommended

Decent food on offer, cheese, cakes, a curry, mushroom soup and some thai titbits that were very tasty. Reasonable wine choice mainly Australian including sparkling wine rather than champagne. Staff were very efficient at clearing plates. There appeared to be plenty of showers, although I didn't need to use them. The only negative was painfully slow WiFi, I gave up trying. I also tried to JAL lounge, it was more spacious, but BA had better drink and marginally better food.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 5 SOUTH, LONDON HEATHROW AIRPORT

Date :   7 October 2013

Review by : Nadia Ridout-Jamieson (UK)

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Recommended

Ridiculously busy, dirty and poor food. How did BA ever sink so much? The North lounge at Heathrow is now beyond the pale and the south lounge is not much better. It is not a pleasant experience and compares unfavourably to the Virgin lounge at Heathrow by some distance. It's hard to find any privacy in these lounges. The food, at best, is of average quality and I am unsurprised to read that the Food Standards Agency has ordered improvements in basic hygiene levels in these lounges. I'm afraid I too, myself off to the Eat cafe for coffee. I felt the 1.75 I paid there was better value and certainly the coffee was better. Shame on you BA. For the prices you charge you should treat your Club class passengers with more respect.



BRITISH AIRWAYS BUSINESS CLASS "LE ANFORE" LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   7 October 2013

Review by : M Ackermans (Australia)

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Recommended

This is the worst lounge that I have been in. Breakfast only sweet biscuits, sweet croissants, some sandwiches - early in the morning, and once the food is gone, it is gone. So do yourself a favour and do not come to the Le Anfore lounge as it is not worth the trouble. I would hate to think what they charged Qantas for the orange juice and the coffee we had.



BRITISH AIRWAYS "PLAZA PREMIUM" LOUNGE REVIEW  - T3, TORONTO PEARSON AIRPORT

Date :   7 October 2013

Review by : Robert Donnelly (Canada)

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Recommended

Overall, a disappointment, even with a discount. Because time blocks are sold based upon your departure time, we were obliged to "buy" 3-hours of access when we only needed two. On the plus side, the lounge is calm, airy, comfortable, and has great views of the tarmac. On the other hand, staff were indifferent, and insufficiently aware of the needs of the "buffet" station. The food itself was barely okay. Selection and quality were narrow. The "hot" dishes most certainly were not, and I worried about that. Wine selection was also okay. House selection(s) were Canadian brands. Was it worth $85CAD+? No.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - PHILADELPHIA AIRPORT

Date :   16 September 2013

Review by : A York (UK)

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Recommended

Poor wifi, lazy staff and pokey lounge. Front desk ran out of buffet tickets for business class diners and just generally feels badly organized. I did a speed test on the wi-fi and it was <1 mb/s. lounge is shared with AA but really can't accommodate many people at all. Some nice armchairs in first area but otherwise cramped and uncomfortable. I fly out out here often and it's just not good enough for BA.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 3, TORONTO AIRPORT

Date :   15 August 2013

Review by : James Myers (UK)

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Recommended

I visited this lounge at the end of a wonderful trip to the Niagara Falls area for a family reunion, flying in and out of Toronto from London. Part of the enjoyment was travelling in business class (Club World) and on the return trip I had several hours to enjoy the Lounge before the night flight. What made it special for me was the very kind and attentive manager, Tony (I don't have his surname). And it wasn't just Tony as all the staff were very nice and welcoming. They are good ambassadors for BA!



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - SAT B, TERMINAL 5, LONDON HEATHROW AIRPORT

Date :   1 August 2013

Review by : D West (UK)

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Recommended

Thought we'd try the lounge as it was yards away from departure gate. What a pleasant surprise. Quiet and peaceful and away from the crowds in the mail lounge. I think it's even better than First!



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   1 August 2013

Review by : A Simon (France)

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Recommended

I found this lounge great for relaxing and unwinding, as only British Airways first class passengers are allowed in. Unless you have your 5000 frequent flier tier points to get a Concorde Room Card, all gold and silver card holders use the galleries lounges, meaning this one is much more quiet and peaceful. Staff did a good job keeping the lounge clean, but sometimes this meant that they took a bit too much time to fulfill passenger's requests. Although they definetly did not outdo themselves in terms of the restroom/shower quality, they did a good job with it and I found each well kept. Business center had pretty fast Internet and wifi worked well. Although the food options offered were all very tasty, one thing I disliked about this lounge was that those options were pretty limited and other than a few main course choices there were only light snacks available upon request. Overall, I think Britsh Airways took a good risk by not making this lounge extremely large and instea d putting their focus on the quality of the area, and I would definetly visit again and recommend it to others.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T7, NEW YORK JFK AIRPORT

Date :   1 August 2013

Review by : A Simon (France)

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Recommended

The only downside to this lounge is that it doesn't open until 4pm for the evening flights (I am not sure if it is open in the morning for the morning flight out of JFK) so if you have a long layover chances are you will have to spend some time in the Galleries First and Terraces Lounges, which are nice, but don't touch the quality of this lounge. A very tranquil and peaceful area, British Airways has made sure there are almost too many staff members so that, while food is prepared, the lounge is cleaned, etc., there are also staff available to help with anything you need. When dinner is available, the quality and choice of food is fantastic, and there is a wide selection of snacks available upon request when in search of something lighter. The wifi works well, and there are also 3 computers in the back. A small quiet room that could easily be missed provides a nice place to relax. The only negative to this lounge is that the spa/shower rooms are not in the Lou ge, so to take a shower I had to walk across the terminal and into the Business class lounge, but it's a small terminal, so it's not that bad. Overall, this has to be one of my favorite lounges in the world, and I actually prefer it over the Concorde room at London Heathrow.



BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : Alan Wan (UK)

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Recommended

Having visited the BA First lounges at JFK and LGW and being disappointed I was very surprised how good the lounge was. Lots of space and natural light and good food and drink choice. The Mrs and I had made to order food as well as helping ourselves to the hot buffet and cakes, we felt very spoilt. Nice champagne, only let down was the Johnny Walker Blue available at LGW was missing.



BRITISH AIRWAYS TERRACES FIRST & BUSINESS CLASS LOUNGE REVIEW  - T1, DUBAI INT'L AIRPORT

Date :   8 July 2013

Review by : B Wijesinghe (USA)

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Recommended

31 May 2013, afternoon and evening usage due to a long layover. The lounge space is quite nice, and functions reasonably well, despite lacking shower facilities. The glass tube shaped terminal building offers nice tarmac views from this lounge. The food service is merely average most of the day, but the beverage service is quite good. A dinner buffet was served much too late for the "Sleeper Service" flight. BA does this to exclude the CX customers who share the lounge, but it gives BA passengers only about an hour prior to boarding, leaving very little time for flexibility. Lounge front counter staff members were outstanding, and went out of their way to make me feel welcome. Overall, one of the nicer BA lounges, though not quite as well equipped as their lounges at LHR T5.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - EDINBURGH AIRPORT

Date :   8 July 2013

Review by : I Johnstone (Australia)

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Recommended

Very small lounge for the size of airport and became very busy toward departure time of mid afternoon flight. Very attentive reception staff. Food on offer at approximately 1400 hrs was fine (sandwich selection, pastries, soup, biscuits, crisps, nuts, etc). Lounge staff cleared and cleaned up efficiently. This lounge just needs to be extended as it is too small. Close to gates 10 +11 for the LHR flights and boarding calls made timely.



BRITISH AIRWAYS GALLERIES NORTH BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : D Salter (South Africa)

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Recommended

Good welcome. Despite being busy plenty of seating - either for sitting at table to eat or just sitting. Great selection of food which was frequently refreshed. Clear up service of used plates and mugs somewhat slow. Great viewing of planes landing. Toilet facilities clean and sufficient.



BRITISH AIRWAYS FIRST CLASS GALLERIES LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : P Donald (Australia)

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Recommended

The aesthetics of the lounge are very pleasing, the food and service levels are dismal. Food is served under hot lamps, but unfortunately they don't do their work, food is cold. Attempting to speak to staff made no difference. British Airways are expensive, customers who part with well earned cash deserve an above average experience. This wasn't average, it was dismal.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : N White (UK)

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Recommended

Very poor. The quality and choice of the food has gone downhill. They must be on an economy drive or changed supplier as the difference has been very noticeable. BA are falling behind in the premium class. I'm writing this in the lounge on the world's slowest Internet connection too!



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   8 July 2013

Review by : David Carter (UK)

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Recommended

First time flying in First through T5, and huge disappointment with the Concorde Lounge - no dedicated security checks means you stand in a queue for 30 minutes. Lounge is small and cramped - staff poorly trained and clearly have no natural customer service flair. Restaurant booths were full when we were there - staff were unhelpful and no booking system meaning you need to go back over and again to find space (in the end we went to the Gordon Ramsey opposite the lounge). Orders not fulfilled in the bar area or the 'terrace'. Carpets stained and the whole room looking tired. Elmis spa has no dedicated area for First, in fact we couldn't get in - as priority is 'first come' rather than First then Business. Overall, don't use this lounge and T5 as any kind of reason to fly British Airways!



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   30 May 2013

Review by : Pat Marwick (UK)

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Recommended

Very disappointed in the Concorde Room. The dining staff seemed almost irritated that we wanted breakfast. Scrambled eggs were cold. I'm still waiting for the second cup of coffee I requested. Very pleasant seating outside in the terrace area, but so difficult to catch the attention of the staff. I eventually went up to the bar myself but the one guy was busy filling orders for the waitresses and I had to wait to catch his attention. I saw no food except for the food served in the dining area. Next time we will go to the Galleries Lounge and help ourselves.



BRITISH AIRWAYS (BOLERO) BUSINESS CLASS LOUNGE REVIEW  - WARSAW AIRPORT

Date :   30 May 2013

Review by : J Rodder (UK)

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Recommended

The BA lounge at Warsaw airport is located after Immigration control on the lower level. A fairly quiet lounge with hot and cold drinks available but a poor selection of snacks. Crisps and nuts seem to make up BA's choice of food in Warsaw, although a few stale bread rolls were available with cheese. The lounge offers a basic product.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   30 May 2013

Review by : J Henson (UK)

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Recommended

Late morning flight to Heathrow. I found the lounge relatively easily. Warm welcome, limited flight information in the lounge but flight was called in plenty of time (40 minutes prior) and boarding had only just started when we arrived. Travelling to the gate (G12) involved using a shuttle/train so it is worth giving yourself plenty of time. Lounge very spacious. Newspapers available but no English language magazines. Food limited but - too late for breakfast and too early for lunch. Catering consisted of crisps, nuts, fruit and a few pastries. Coffee machine broken. Beer on tap but another passenger commented that the barrel needed to be changed. Plenty of alcohol available including prosecco. Luggage storage space available. Toilets decent and within lounge.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - GATWICK AIRPORT

Date :   30 May 2013

Review by : J Henson (UK)

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Recommended

Mid morning flight to Rome, a reasonably warm welcome at the front desk. Decent selection of newspapers and magazines. The lounge was very busy and it was a struggle to find 2 seats, in particular, ones surrounded by used glasses, plates and cups. Wi-fi was difficult to connect to although more the fault of myself and my iPad. Password readily displayed and there is a a guide in the lounge for iPad users. Champagne available on request and (unusually) freely available in the bar area. Selection of basic breakfast items, juices and snacks. There is very limited hot food available in this lounge. Toilets very clean.



BRITISH AIRWAYS "JOAN MIRO" BUSINESS CLASS LOUNGE REVIEW  - BARCELONA AIRPORT

Date :   17 April 2013

Review by : Christopher Slater-Walker (UK)

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Recommended

We had some difficulty finding this lounge; on our first attempt at following the "VIP" signs we ended up at a different lounge, where we could have stayed, but we were advised that there was another lounge much closer to our gate, which was in fact the case. It's a comfortable lounge and it didn't seem too busy even on a Friday evening. There are different types of seating, including desks and tables, as well as a lot of very comfortable armchairs. There is a very nice rest area which is kept in semi- darkness with beds where you can take a nap. There are plenty of drinks available, including wines, spirits, coffee and various soft drinks. The food is a little disappointing, consisting of a small range of sandwiches (a fresh batch was delivered while we were there and they seemed quite freshly made) and various other snacks. Nothing more substantial is available. There seems to be no more than 15 minutes of free wifi available, which is rather disappointing for a business lounge. Together with the poor signage towards the lounge, and the obvious lack of airport staff in general, for the first- time visitor, this lounge gets an average score from us. If you know where it is already then you may find it better. We did enjoy the chance to relax for a couple of hours before our departure though.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - BERLIN TEGEL AIRPORT

Date :   5 April 2013

Review by : H Pugh (UK)

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Recommended

The lounge is a bit tired and Wi-Fi access is via a password at the reception area. In terms of refreshments the lounge has to be the worst I have ever experienced. Snacks were just about it, and they were few and far between. There was a large basket of biscuit for cheese but no cheese on offer. When I enquired about this at reception I was curtly told “we offer sandwiches from 3pm. That's it!” I entered the lounge at 12:30pm. Some beer, spirits and wine were available, but not a great selection. There are no toilets in the lounge so to go you have to take everything with you and it's a trek!



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  - TERMINAL 3, LONDON HEATHROW AIRPORT

Date :   8 March 2013

Review by : B Johnston (UK)

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Recommended

What a disappointment. Canteen style food. Food served in metal canteen holders were a fitting receptacle for clumps of penne pasta and tomato sauce. Cheese served in the same metal container, chunks of cheddar and indifferent blue. No wonder the majority were feasting on Kettle Chips as the only fresh oasis in a sea of processed food. We were tempted to slip next door to the One where we knew we could order a fresh cooked snack before boarding but instead we are hopeful that the food on board may be better and therefore we will maintain our appetites. Shame on BA for not show casing the Best of British fare when passengers are leaving the UK.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE  - LONDON HEATHROW AIRPORT

Date :   18 February 2013

Review by : Mark McCutcheon (Singapore)

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Recommended

As a Qantas Club member, my wife, two young children and I were refused entry as our children were counted as guests. A few days earlier we were allowed entry to the BA lounge in Vancouver and we have never had problems with Qantas lounges. BA's policy here is unfair to families travelling with kids. To make matters worse I raised the issue with the 'manager' and experienced appalling customer service bordering on vindictiveness.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - ROME FIUMICINO AIRPORT

Date :   14 February 2013

Review by : A Twigg (UK)

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Recommended

Not very well signposted to the location of the lounge, I just happened to look left at the correct time! Excellent lounge though! Reception is staffed is by informative and jolly staff. As the lounge is only used by a handful of flights each day it is quiet and you can easily find yourself in a nice corner with a couple of tables and chairs to spread out. Full selection of wines, spirits and beers were on offer with Peroni on draft which is a great addition to any airline lounge. Hot drinks machine was working. A good range of food was on offer with an assortment of finger sandwiches that weren't dry or tasteless. Nice little pasta pots also added a twist to the offerings. A good selection pastries. In terms of comfort the seating was good. The furnishings and little details gave it the signature British Airways lounge feel. Lack of departures screen can make you slightly anxious that you'll see your plane trundle past as you are fully reclined at one of the window seats. But the receptionist insists she will call the flight for you, but being British we need to see it to believe it - by using the free Wi-Fi in the lounge keeping an eye on your flights status is possible. Overall a fantastic terraces lounge outside of the UK. Much larger than required but not going to complain! Food on offer left me content and drinks on offer were of expected quality.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - GATWICK AIRPORT

Date :   4 February 2013

Review by : Michael Miller (UK)

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Recommended

Visited this lounge on a late Monday afternoon. There were very few people in the lounge when we arrived so no problems finding a comfortable seat. The choice of food was very limited and the same as every time we use this lounge, The only hot option was soup which although very good, surely should not be the only choice in the middle of winter. Other options were salads, cold pasta dish and sandwiches (which were beginning to curl at the edges!) The drinks available were, as usual, excellent with good wines, good choice of spirits and non alcoholic beverages The staff were helpful and friendly. The only thing that lets this premium lounge down is the uninspired food choice.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - BERMUDA AIRPORT

Date :   18 January 2013

Review by : Chris White (UK)

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Recommended

There's almost nothing after customs except the BA Lounge. Great range of drinks and wines. Cheese and biscuits and a small range of sandwiches and wraps. No outside windows and quite small. Warm welcome. Comfortable seating.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - T5, LONDON HEATHROW AIRPORT

Date :   18 January 2013

Review by : Roger Tilling (UK)

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Recommended

It's a trip up a few escalators at the end of the Terminal 5 departure lounge. Once you are finally there, it is a quiet and spacious haven with varous zones - you can use the internet, relax on a sofa or at a table. There are various points for coffee and tea, wines and spirits as well as a nice food area. For me, it was morning and there was a selection of bacon rolls, other hot breakfast items, yoghurt, sliced fresh fruits and juices. The washrooms were clean and shower facilites were also available. There is a similar lounge close to security, but that is planned mainly for domestic/european passengers. The one at the far end of T5 is better.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  - T5A, LONDON HEATHROW AIRPORT

Date :   3 January 2013

Review by : J Henson (UK)

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Recommended

Visited the BA Lounge Galleries South lounge in T5A prior to a long haul flight to Asia. Very welcoming staff on the front desk. Good selection of newspapers and magazines available. Decent wi-fi which permitted streaming. The cinema area is a good place to relax. Basic but filling selection of hot food available including cous cous, pasta and jacket potatoes with various fillings. Good selection of wines available. Attentive staff seemed to be working in the lounge and lounge was kept clean and tidy. Only minor criticism is that on my several recent visits to this lounge it has been very busy or seemingly near capacity with trouble getting a seat anywhere near the buffet area or the sofa area that overlooks the main concourse and the coffee is of vending machine standard. Otherwise this is a very good facility.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SAN FRANCISCO INT'L AIRPORT

Date :   22 November 2012

Review by : Derek Salter (South Africa)

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Recommended

Easy to find. Pleasant welcome. Comfortable seating and good view of airport. Varied and tasteful food. Direct access from the lounge to the plane. Just what a lounge should be.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T5 NORTH, LONDON HEATHROW AIRPORT

Date :   8 November 2012

Review by : Kevin Tunnicliffe (UK)

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Recommended

Arrived at about 11am and the bacon and rolls were, thankfully still available. Crowded when we first went in the lounge cleared toward midday. Bacon et al replaced by pastries and fruit.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - T3, MANCHESTER AIRPORT

Date :   7 November 2012

Review by : Keith Williams (UK)

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Recommended

A spacious comfortable lounge but the selection of food available is no where near as good as that available in LHR T5. However, much better than most US airport lounges.



BRITISH AIRWAYS TERRACES FIRST/BUSINESS CLASS LOUNGE REVIEW  - MANCHESTER AIRPORT

Date :   4 September 2012

Review by : K Tunnicliffe (UK)

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Recommended

Compared to other BA lounges in the UK and abroad this one really sucks. The location is good as the lounge is circular, overlooking the main airside lounge and with runway views. The seating was tired and food was almost non existant. We had a midmorning transatlantic flight with American (booked through BA) and there was no evidence of the bacon rolls and other delights we are used to in Terminal 5. Toilets were in poor condition and the staff were lacklustre to say the least.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   6 August 2012

Review by : A Hickling (UK)

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Recommended

Used the Concorde Room in the run up to the Olympics and the height of the school holidays, but it wasn't over crowded. I booked a cabana which has a day bed, tv, free telephone, writing desk, bathroom and the option to order room service. The staff regularly walked around taking orders from passengers and were delivered efficiently and with a smile. The lounge was also cleared of any glasses, plates etc and was kept very tidy. The spa treatment was also very good, but you need to book in advance to be sure of a treatment. The food choices were excellent for both lunch and dinner, accompanied by a selection of vintage champagnes and fine wines.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   6 August 2012

Review by : S Lawrie (UK)

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Recommended

Great breakfast, excellent service. However, no massage slots available and sneered at for not booking in advance although never received any information or suggestion to do so. Was never required on previous flights to/from NY. Was spoken to as though I was a complete idiot for not booking before arriving and this was 3 hours before my flight.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - VANCOUVER AIRPORT

Date :   6 August 2012

Review by : S Lawrie (UK)

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Recommended

Very small with no privacy. Close to gate so you can sit and watch plane being loaded. Poor selection of food and drink. Some strange sandwich fillings so ended up with a bag of crisps. WI-fi very slow. Toilets only had 2 cubicles to share with club lounge. Disappointing.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5 NORTH, LONDON HEATHROW AIRPORT

Date :   19 June 2012

Review by : T McLaughlin (UK)

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Recommended

Bright, airy, great views. Quite busy for 6.15 on Sunday morning but I guess there were a lot of passengers having arrived fro the US, Far East and Australia. Lots of seating, and quite varied seating from armchairs to bar stools. Staff exceptionally friendly. Food OK, but plentiful. Could do with a few more sockets for charging iPhones etc. Overall a very good experience.



BRITISH AIRWAYS ADMIRALS CLUB LOUNGE REVIEW  - T2A, PARIS CDG AIRPORT

Date :   19 June 2012

Review by : T McLaughlin (UK)

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Recommended

Pleasant enough lounge. Separate area for those who want to watch TV. Not a great selection of drinks, food adequate. Plenty of power points. You don't get blinded by the sun in this lounge, as you do in other areas of the airport, including the walk to the lounge from Security.



BRITISH AIRWAYS TERRACES FIRST CLASS LOUNGE REVIEW  - NEW YORK JFK AIRPORT

Date :   19 June 2012

Review by : Alan Wan (UK)

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Recommended

The First Class lounge looks attractive and seemed classier than the Club lounge next door. The choice of drinks was reasonable with decent champagne but the quality of whiskey was rather low for a First class lounge. I used the showers in the Business Class lounge next door, it was okay but I have certainly had better experiences. The real serious disappointment was the choice of food there were some cold sandwiches and packets of cheap cheese and a variety of crisps, etc, but nothing hot - a real let down.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - PRAGUE AIRPORT

Date :   22 May 2012

Review by : Derek Greenaway (UK)

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Recommended

There appear to be two lounges at Prague. The Crystal and another The Citigold which is supposed to be the better option. Considering the rest of the Airport which is spacious, clean and serviceable the lounges were quite frankly awful. We had travelled BA Club Europe and were given passes to the Crystal Lounge. This offered a coffee machine and some nuts and limited seating. We then tried the Citigold as we have gold cards and this was not a lot better. They offered a fridge with some rather dry rolls and an assortment of cold salad pasta in individual pots. A plate of broken biscuits and solf drinks. The carpets looked pretty filthy and I was quite glad to get out of there Free wi-fi was available but we would probably have been better down at KFC in the main hall.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   22 May 2012

Review by : Jim Reid (UK)

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Recommended

An excellent lounge, plenty space, comfortable and with good food. Significantly better than some of the lounges in T5.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE  - T5, LONDON HEATHROW AIRPORT

Date :   9 May 2012

Review by : M Clarke (Bahamas)

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Recommended

Design is good, plenty of different areas and types of seating, excellent selection of beverages and good selection of food, although not outstanding. Staff clear tables very quickly after passengers leave, and are very helpful. A very comfortable experience overall - could possibly be improved by an area for sleeping.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   3 May 2012

Review by : A Hickling (UK)

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Recommended

I spent about 8 hours in the lounge complex at Heathrow T5 and was impressed about the constant changes of food throughout the day. I used the north, south and satellite lounges and they had variations on the menus. The north and satellite lounges do have manned cloakrooms to store belongings whereas the south lounge, you leave items at your own risk. The lounges were kept clean and tidy despite the constant churn of passenger use. If you are looking for peace and quiet, the satellite terminal is the quietest and if you require champagne it is upon request. Shower and bathroom facilities were also very good and kept clean. Wifi is free and plenty of computers to use. A most enjoyable way to start a trip.



BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   2 May 2012

Review by : J Wyatt (UK)

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Recommended

In the North wing of T5. It is huge, although on a Sunday morning plenty of the seat were occupied. Usual fare - nosh a bit ordinary. Seat so-so on comfort. All a bit so so really.



BRITISH AIRWAYS BUSINESS CLASS "ADMIRALS CLUB" LOUNGE REVIEW  - SAN DIEGO AIRPORT

Date :   2 May 2012

Review by : Kevin Tunnicliffe (UK)

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Recommended

I was travelling on the daily BA flight to London, we hit the lounge fairly early and there was nothing much to show in the way of snacks etc. In a conspiratorial voice we were told to tell the bar staff that we were flying with BA and so would not be charged for drinks and so forth (the prices for AA Passengers were ridiculous). We were also told that "hot food" would be available when the last AA flight departed. This proved to be soup and a tray of sandwiches, some crudities and a dip. Seating was comfortable and staff were efficient and very helpful. Good views of the runway and ramps from the bar area. There were no showers and the bathrooms were not very modern and the fittings were in need of a makeover.



BRITISH AIRWAYS "PREMIUM" FIRST CLASS LOUNGE REVIEW  - MIAMI INTERNATIONAL AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

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Recommended

This is a rabbit warren to get around in. Reasonable to navigate around if you have a sense of direction and you can get your bearings. Good food and beverage range, with attentive staff. Definitely no comparison to Qantas First Lounge at Sydney International but I imagine there aren't too many that would.



BRITISH AIRWAYS FIRST CLASS GALLERIES LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

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Recommended

When you present your First Class Boarding Passes to the First Reception Desk and are told "you need to go over there" (Club World Lounge) and you have to point out that you are a First Class passenger, things do not bode well. The Lounge is okay but Champagne Bar doesn't keep the champagne chilled adequately. First Class dining room has quite a limited menu and isn't great. 6 months ago when I travelled First Class out of London, we were invited to experience the dining room and presented an invitation to dine after a certain time. This practice has now gone - pity. In fact the hot self serve buffet had a better food choice than the dining area. Overall, the First Class Lounge was okay but not great.



BRITISH AIRWAYS/QANTAS FIRST CLASS LOUNGE REVIEW  - SINGAPORE CHANGI AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

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Recommended

We arrived at the Lounge to be greeted by 4 friendly staff and encouraged to enter and relax. When we entered, there were the best part of 150 people in it. We struggled to get the last two seats. We found out that they had closed the Business Class Lounge and put everyone into the First Class Lounge, just to make us feel special I guess. Uncomfortable seating, self serve basic buffet, poor food and beverage to say the least. When we encountered a delay, the staff were hopeless. Either inexperienced or incorrectly trained, they could not cope or handle high yield passengers appropriately or properly. Choose another airport to transit with a better First Class Lounge.



BRITISH AIRWAYS BUSINESS CLASS GALLERIES SOUTH LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   25 April 2012

Review by : J Kearney (Australia)

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Recommended

This is probably the best Business Class Lounge that I have experienced. Bright, refreshing and well equipped. Spacious and well fitted out. Enjoyable.



BRITISH AIRWAYS "GALLERIES" LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   28 February 2012

Review by : R Moore (Australia)

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Recommended

Excellent lounge with plenty of everything. Used it twice recently and it was quiet, well-stocked with drinks, food and papers and with plenty of room. Highly recommended.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - HONG KONG INTERNATIONAL AIRPORT

Date :   27 February 2012

Review by : N Werner (Switzerland)

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Recommended

British Airways share the Qantas lounge, located near the gates which is nice. Welcome was friendly and staff attentive. Food selection is much better than in LHR and nice, interesting choices. Lounge is quite spacious even though both BA flights and a Qantas flight were leaving at the same time. There are no views as the lounge is not near the windows of the airport. Showers are nice, great water pressure and they use nice toiletries. Staff friendly and gave a small amenity kit. WiFi was strong and quick and the lounge was a serene place to relax.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   24 January 2012

Review by : A Hickling (UK)

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Recommended

A quiet and relaxed lounge with comfortable seating and superb views of the runways. There are facilities to leave bags and coats and private dining booths for breakfast and lunch. Food and drink is waiter service. Although afternoon tea does not feature on any menu, the staff were more than happy to serve this for me. I used one of the cabanas where you have a day bed, desk, TV, phone for free use and luxury bathroom facilities. You can order room service from your cabana. The Elemis Spa is located just outside the lounge, but book a treatment early to avoid disappointment. For me using this lounge is part of my holiday before a long haul flight.



BRITISH AIRWAYS FIRST / BUSINESS CLASS LOUNGE REVIEW  - PHILADELPHIA AIRPORT

Date :   28 November 2011

Review by : Bill Atkins (USA)

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Recommended

This was an exceptionally nice lounge, albeit small for 2 flights departing close together. For the next year plus it is also to serve as the Admiral's Club for AA Needless to say, it has gone from a little haven of peace to a typical US lounge facility. British Airways passengers and the staff clearly hate the situation.



BRITISH AIRWAYS "ONEWORLD" BUSINESS CLASS LOUNGE REVIEW  - MIAMI AIRPORT

Date :   28 November 2011

Review by : Kevin Tunnicliffe (UK)

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Recommended

This lounge shared between BA, Iberia and American was spacious but laid out in a series of small rooms with a variety of seating options. On the day we were there it was not overcrowded. A good selection of drinks available, the attended counter being closed. Food was pretty poor with only a few stale looking croissant sandwiches and soup on offer. The flight announcements were barely audible where we were seated and I had to go and check with the reception that it had indeed been our flight which had been called. Wi-fi and computer availability were good. Unfortunately the arrivals and departure screens only dealt with AA flights.



BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   23 October 2011

Review by : B Wijesinghe (USA)

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Recommended

Spacious lounge with comfortable and quiet seating areas. The selection of food and beverage is excellent, though service when ordering from the menu is slow. Many computer terminals and helpful staff at the inner Customer Service desk. The decorative glass screens between seating areas are lovely when lit if dark outside. The lounge location benefits from nice views of the tarmac and taxiways. The showers and Elemis Health Spa are located outside the lounge, and shared with the Galleries Business Class Lounge that is located above.



BRITISH AIRWAYS BUSINESS CLASS (ADMIRALS CLUB) LOUNGE REVIEW  - LOS ANGELES AIRPORT

Date :   22 October 2011

Review by : J Samuels (UK)

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Without a doubt the most miserable business lounge on this planet. Having travelled from London and using the fantastic BA lounge, I had the misfortune to land in LA and through a reciprocal arrangement with BA I used the American Airlines Admirals Club lounge. It's a joke - you pay for almost everything, the only free stuff consists of things like lukewarm and stewed instant coffee, stale biscuits and a few bruised pieces of fruit. You get one drink voucher and no wifi access unless you are a member. Suggest you give this place and American Airlines a wide berth! Unfortunately my next leg is with American Airlines and no surprises, you have to pay for in flight coffee and food! I will never fly with budget airline American Airlines again!




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