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Rating = from 1.0 (very poor) to 5.0 (excellent)

BA FIRST CLASS LOUNGE - TERMINAL 5 : LONDON HEATHROW AIRPORT

User:  Bill Atkins

Date:  11 April 2008

Very opulent affair and huge. Champagne bar lined with gold banquettes very swish, but on a more practical note, showers very small and basic - water runs over the floor (sign on the wall says it is designed that way) so nothing can be put on the floor and really nowhere provided to put bags (this is an airport after all) even the shelf above the sink isnt wide enough for a decent washbag.Clearly not the work of a traveller - by the time I finished, I had my briefcase in the sink and the towels wedged behind the toilet.

BA EXECUTIVE CLUB LOUNGE - SAO PAULO AIRPORT

User:  David Williams

Date:  11 April 2008

We had 6 hours to spend changing BA flights en route Buenos Aires to UK. The Sao Paulo BA Executive lounge is a disgrace : dowdy, shabby, worn and dirty chairs, and carpet, minimal magazines and newspapers (nothing more recent than 2 days' old), all topped off with the TV tuned to a snowstorm and no internet connection. The staff said that they "could do nothing" with a shrug of the shoulders. On our visit there was a grubby handwritten notice saying that there was no hot water- thus no coffee or tea. As we were the only occupants for some time, we eventually persuaded the staff to get some hot water from the nearby TAM lounge, but they did this with bad grace, and made it clear that for one time only. There was no interest at all in, perhaps, getting some makeshift remedy before the lounge filled (actually, overfilled - it is far too small for a 747 load) nearer departure time: complete inertia. As an introduction to the airline for BA premium passengers originating at Sao Paulo this lounge is an insult to them, to the BA brand and to the excellent aircrew who try so hard to counter dreadful ground facilities such as this.

BUSINESS CLASS LOUNGE - HONG KONG AIRPORT

User:  Ian Waddell

Date:  17 March 2008

Here, you have two, maybe three, flights leaving for London within a short space of time. If passengers for the later flights check-in early there is serious congestion. More seriously, the lounge is looking worn out. Many of the chairs and sofas have stained cushions with very worn covers - the foam stuffing of one chair I sat in was poking through the arm cover. It needs a makeover.

BUSINESS CLASS LOUNGE - OSLO AIRPORT

User:  Martin Brown

Date:  20 February 2008

British Airways used to have their own separate Terraces lounge in Oslo. Now they have moved the lounge and share this with Continental, Brussels, KLM, Air France and many others. This means the lounge is very busy with hardly any free seats. In addition, the lounge is located in the International departure area, which means you cannot go back outside should you wish to have a smoke. On the upside, catering is okay. They have snacks, pasta salad, potato salad, biscuits and all manner of treats and for beverages they have draught beers as well as tea, coffee (which was actually pretty good) and juices. I found the toilets were rather small, considering how busy the lounge was and there was sometimes a wait. Finally, I noticed that dirty plates and cups weren't being collected. There were plenty of staff, but they appeared to be hiding in a room near the beverages and only appeared to look at the level of the snacks. The view from the lounge was okay, half looking over the runway and the seats were certainly comfortable, but the lounge certainly isn't up to BA Terraces standards.

BUSINESS CLASS LOUNGE - SAN FRANCISCO AIRPORT

User:  Mark Rees

Date:  24 January 2008

A clean, quiet and well appointed lounge. It's pleasantly laid out with a varied selection of food and drinks. Televisions, newspapers and periodicals are available. The staff are friendly, efficient and professional without being at all obsequious. I didn't try the internet connectivity but there were other passengers who seemed connected and working efficiently.

NAVIGATOR LOUNGE - MOSCOW DOMODEDOVO

User:  C Mackenzie

Date:  21 November 2007

Pleasantly surprised by the decor and space (though it soon filled up). There were 2 bars, both of which were adequately stocked. One bar offered draught beer plus canned beer. The wine selection was not the best, but the wine on offer was very good.

Snacks consisted of a lot of pastries savoury and sweet, olives, crisps etc. Plus there were some mini Russian chocolate bars. Overall it was a good lounge, spacious and nicely laid out.

TERRACES LOUNGE - LONDON HEATHROW (TERMINAL 4)

User:  Maggie Weiting

Date:  3 November 2007

Given the time of year and date of travel, somehow the BA Heathrow Terminal 4 Terraces lounge was relatively empty compared to its usual mad rush of passengers flowing in and out. Hot and cold buffet food offerings have been upgraded offering more substantial meal selections including fresh salads, grain breads and an array of int'l cuisine for the exhausted traveler. A more calm atmosphere versus the cattle-calls of other lounges, it remains a bit "stale" as the air quality seems a bit compromised; aromas of food shouldn't be sensed while you're in their quiet quarters. Otherwise, staff are civil enough while their clean-up crews offer friendlier smiles and excellent service, in utility rooms especially. The level of cleanliness and overall number of seats has improved as have the layout and comfort of seating.

BUSINESS CLASS LOUNGE - ROME FIUMICINO AIRPORT

User:  Martin Brown

Date:  19 October 2007

This lounge is just across the corridor from the air train station that takes you to the gate, so it is conveniently located. When I entered the lounge there was no member of staff available to check me in and I had to wait quite a while before anyone came. This lounge wasn't too busy and finding a quiet corner wasn't hard. If you want a very quiet corner, what used to be the smoking room is the best place to be. Once I found a seat I searched for food and drink. When I arrived at the bar, one of the staff members took the coffee jug away so I had to work out how to use the machine, which was meant to fill the jug that had just been taken! I later found another coffee machine just for cups over the other side of the lounge. Whilst there were plenty of sandwiches, there were no plates. The food selection was okay, nothing special, just nothing to eat it on. Seating was confortable here and there was plenty of light. There were also plenty of announcements about flight departures. The toilets facilities were clean. So my only real complaint was the service from the staff or lack thereof. It wasn't like the lounge was busy, it just felt like the staff couldn't be bothered.

FIRST / BUSINESS CLASS LOUNGE - PHOENIX AIRPORT

User:  Steve Forsythe

Date:  19 October 2007

The lounge is situated on the floor above the main concourse close to gate 25 that BA use. The First lounge is off to the right at reception and Club World/Executive Club off to the left. We were flying Club World for this trip home so we headed left for some complimentaries. The lounge itself splits in to two as you enter. Both parts have the customary fridges and snacks but the left hand side doesn't have a view as there are no windows. To see the sun setting on Camelback, you have to turn right. The lounge itself isn't huge but adequate and it has the usual TV, comfy chairs, a few tables and a couple of computer ports. The staff were friendly and constantly restocking the fridges and wine supplies which because of the hour delay they did quite a number of times. We watched BA289 touch down and shortly after that, that day's British newspapers were brought up to us. Following the stampede and another hour, we were called to our flight and as a result of a very powerful jet stream tail wind we made up that hour and actually landed in London on time. All in all a very pleasant experience.

TERRACES BUSINESS CLASS LOUNGE - DUBAI AIRPORT

User:  Gavin Stewart

Date:  20 September 2007

BA lounge in Dubai is nicely sited, somewhere near gate 26 so quite central. It is surprisingly spacious given limited use BA makes of Dubai. For night departure to LHR it was half empty despite Cathay passengers sharing the facility. External views of gates. Nicely decorated with parasols, selection of sofas and soft chairs. Excellent snacks hot and cold (they will heat up on demand) and well stocked bar. No showers. But better than expected and a real haven inside DXB. There is no priority boarding when you get to the gate.