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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

  4 Star Airline

   
 
   
 
British Airways
3.5 Star Rating: Good
225 reviews

 


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BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   5 June 2014

Review by : L Shore (UK)

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Recommended

The British Airways staff at T5 certainly didn't go to charm school. Awful choice of food ended up with a jacket potato, lounge lacked character and looked dirty. Staff on the entrance uninterested and took no notice of me. The toilets in the business lounge were so dirty I changed my mind about taking a shower!



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW - LONDON GATWICK AIRPORT

Date :   29 May 2014

Review by : G Sims (UK)

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Recommended

Not made to feel especially welcome and when we were there at lunchtime there were not many places left to sit. Not crowded but very 'busy'. The hot food, surprisingly for me and very strange for foreign visitors, was pea soup! That was all - and some weird croutons. Uninspiring salad bar with no 'wow' factor whatsoever and three types of freshly-made sandwiches - ham and cheese, chicken, prawn with rose-marie sauce. All of them sorry to say utterly tasteless! The good news is thank goodness the excellent wines available and Champagne (for that you have to ask an over-worked but smiling waitress who will eventually bring it to where you are sitting) Usual premium spirits selection with mixers. Toilets (men) were, frankly, a bit grubby and dated and a tad smelly - not good enough! More like a traditional English pub on a Saturday night. Overall very underwhelmed with the whole experience and compared with other business class lounges at Heathrow and overseas in Middle East down at the bottom of the list - desperately needs upgrading to bring in line with competitors.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - GENEVA AIRPORT

Date :   29 May 2014

Review by : J Henson (UK)

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Recommended

I visited this lounge on 24 May 2014. Warm and pleasant welcome on arrival to the lounge. The main lounge is effectively a rectangle with a small annex to one side with some additional seating and tables. Decent selection of English and French language newspapers, but a more limited selection of magazines. Wifi worked well - it was easy to connect and I was pleased with the speed. The lounge was relatively quiet when I visited and had a pleasant, quiet atmosphere. A menu was available on the food counter but the food selection is fairly limited - all cold food with some meat and some cheese sandwiches available along with nuts, crisps, cakes, fruit and biscuits - I personally thought that although the selection was limited this was satisfactory given that it is a short haul outpost language. Luggage storage available. Toilet located outside lounge. Overall a pleasant (albeit not amazing) place to spend an hour before a flight.



BRITISH AIRWAYS "IBERIA" BUSINESS CLASS LOUNGE REVIEW - T4S, MADRID BARAJAS AIRPORT

Date :   29 May 2014

Review by : D Chamberlain (UK)

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Recommended

For such a fantastic potential, this remains a disappointing lounge. Wonderful views, a very large area, pretty good seating, light and airy - all good. However: after over an hour in here we are getting the first sign of a cleaner; food is almost non existent (I mean this literally!) and the range and quality of drinks has declined over time. Inattentive staff, the frustrating wifi system of getting scratchcards every 30 minutes and the paucity of refreshments leaves this well below bar. The long trek to T4S would be fine if we had something better when we arrived!



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - ROME FIUMICINO AIRPORT

Date :   29 May 2014

Review by : Mark Boggis (UK)

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Recommended

Food non existent, staff unhelpful, totally unimpressed. Internet wireless not working correctly either. Can't wait to get on the plane and get out of this hole.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   29 May 2014

Review by : Michael Davies (UK)

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Recommended

Both the north and south lounges in T5A are superb. Reception staff always friendly, despite some miserable people who seem to complain a lot and should be kicked back to the public areas. The lounges are always busy but there are plenty of seats of many types. The showers are excellent, staffed by such friendly ladies and whilst there is often a queue to use the toilets, they are spotlessly clean. Good choice of food of sandwiches, salads and hot items. The lentil and bean curry was spicy and excellent, as was the Thai red curry. Two types of perfectly cooked rice or baked potato. Wide range of alcoholic drinks. The wifi is free, easy to log on and of good enough speed despite many people using it. And a great view over airport. I always look forward to coming here.



BRITISH AIRWAYS CONCORDE FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   13 May 2014

Review by : A Hickling (UK)

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Recommended

Visited the Concorde Room on 2 May, and used it for around ten hours. I stored my hand luggage with the attendant and proceeded to the dining area for breakfast. All food served in this lounge is waiter service and menus are scattered around the lounge for you to choose your selection from and change depending on the time of day. If you visit the First Galleries Lounge opposite the Concorde Room, you can request items from their buffet selection and they will be served to you in the Concorde Room. There was a good choice of premium spirits and champagnes as well as teas, coffees and soft drinks. I booked one of the private cabanas when I organised my trip, which is a dedicated day room with bed, TV, shower, toilet, free telephone use and room service. You can request a cabana for a maximum of four hours, it's an oasis of calm within an oasis of calm. I also had lunch and afternoon tea there, good quality food and friendly and efficient service. I also used the Elemis Spa facilities, which can be booked twenty eight days in advance if you are a First passenger. There is also a boardroom style facility to log on to the internet and printers so you need to produce any paperwork. My only criticism is that some of the soft furnishings are beginning to wear slightly.



BRITISH AIRWAYS "THE CLUB" BUSINESS CLASS LOUNGE REVIEW  - ATLANTA HARTSFIELD AIRPORT

Date :   2 May 2014

Review by : Kevin Tunnicliffe (UK)

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Recommended

Smallish lounge shared by several airlines. Very pleasant staff and free bar for BA customers. Excellent showers, mediocre food offerings. Other airline users pay for alcoholic beverages.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   2 May 2014

Review by : Annabel Wharton (USA)

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Recommended

Rome Fiumicino Arrivals Terminal is a nightmare, but International Departures Terminal Four is state of the art. Even on the busiest weekend of the year—canonization of John Paul II and John XIII—the space was remarkably civilized. The terminal raised expectations for the executive lounge. We were flying Turkish Airlines - in Rome they use British Airways executive lounge. The lounge size is adequate, but not much was done with it. Apart from a series of good abstract prints and a series of photographs of architectural details of Rome, the space is clinical. Solid blocks of rectilinear grey-beige vinyl sofas and matching chairs suggest that travelers necessarily move in groups of ten -–the squares are intimidating for parties of one or two, but once these islands are occupied even by a single traveler, they become impenetrable by others. One side of the space is plate glass, blindingly bright, so only half of the seating cells can be comfortably occupied. Especially for travellers suffering from jet lag, the initial unsettling affect of the anti-intimate seating and hyper lighting is subtly exacerbated of other details of the ambiance. The floor, carpeted in a non-descript blue felt-like substance, is not, as might be expected, flat. Rather it rises and falls in just such a way as to make you stumble. Internet connection is available, but requires an inordinately complex set of interventions to access. Once acquired, it is difficult to find one of the few plugs that is not already being used by another harried voyager. The culinary experience, like the digital environment, is disconcerting. We were arrived at 1 p.. lunchtime. Cereal and yogurt was on offer, as well as croissants and cookies. Breakfast apparently lasts all day at the BA lounge. There was a self-serve bar, which included red and white wine. The red came in a Bordeaux bottle, but it tasted like it had been decanted from a box. Our empty glasses stayed with us during the entirety of our wait.



BRITISH AIRWAYS "LE ANFORE" BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   23 April 2014

Review by : J Ritchie (UK)

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Recommended

Absolutely shocking. Stale and tasteless lumps of bread. Food in fact that I would be more likely to throw out. Disinterested staff. Without doubt, with regards to the food on offer, this was the worst I'd ever been to. Nothing to do with British Airways incidentally. We were given access by means other than our airline tickets.



BRITISH AIRWAYS "CLUB VALETTA" BUSINESS CLASS LOUNGE REVIEW  - MALTA AIRPORT

Date :   23 April 2014

Review by : Alan Wan (UK)

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Recommended

For a small airport this lounge was excellent. It was elegant, clean and had a respectable selection of food and beverage.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SOFIA AIRPORT

Date :   17 April 2014

Review by : Christopher Slater-Walker (UK)

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Recommended

The worst business lounge I've ever seen. There is little food available; what there was consisted of a few different small cakes (I think), packaged snacks and mixed nuts. There is a reasonable selection of drinks, both alcoholic and non-alcoholic, but the ice was in an open ice bucket and mostly melted; dried-up slices of lemon on a plate. There is no separate bathroom; you have to use the general public ones outside the lounge. The decor is a particularly unpleasant shade of pale purple. All in all it's a most unwelcoming prospect.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - OSLO AIRPORT

Date :   15 April 2014

Review by : O Ekland (Norway)

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Recommended

At OSL, BA uses the OSL lounge (owned by airport authorities). I often take the late BA flight to LHR, after work. If hungry, eat somewhere else - food and beverages are below standard for BA lounges. Decent selection of newspapers. Best feature: The lounge is wonderfully quiet. So worth visiting after long day at work to wind down before the flight. Very comfortable chairs and sofas (though not particularly modern or elegant), and a quiet atmosphere. I like it. About 10 mins walk to BA gates from lounge.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   31 March 2014

Review by : C Padeste (UK)

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Recommended

The quality of the food is dropping every time I spend some times in this lounge. Chilli con carne without proper rice, ice cream fridge empty, quality of wine getting lower and lower. I also found surprising that nothing is done in the last year to fix some power sockets that do not work (next to seat or on the PC table). It seems that BA believe that quality of service is not important for the price of ticket you have to pay. Maybe they will have a wake-up call like Lufthansa when people will fly different airlines.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   31 March 2014

Review by : K Sveningsen (Norway)

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Recommended

I think the standard has gone downhill. It's not as clean as before. The wine is mediocre. No bread or nice cheese. The coffee beans are not the same. No more nice different cookies just a pot with a cookie that's has the taste of nothing. I was happy to pay the price for Club to be able to get in. But as for now, no way.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - JERSEY AIRPORT

Date :   31 March 2014

Review by : Alan Wan (UK)

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Recommended

Plenty of light snacks of crisps, flapjacks, brownies, biscuits and soup. The choice of drinks was impressive, choice of wines, beers and spirits. The lounge ambience was not the best but very functional. Something to note if you arrive early the check in desks may not be open until a couple of hours before departure and the self service machines will no longer be available.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   11 March 2014

Review by : H Blumenthal (France)

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Recommended

You need to have the One World Gold card to access this lounge if you're travelling business class. Lounge offers space; comfortable seating, great showers and washrooms and a spa with a very good massage for free (but most often fully booked). A great buffet with a wide choice (chilli con carne, one of the best I've ever had), with a number of dishes you can order from the waiters. A huge wine selection of very good wines and vintage champagnes.



BRITISH AIRWAYS GALLERIES FIRST & BUSINESS CLASS LOUNGE REVIEW  - NEWARK LIBERTY INTERNATIONAL AIRPORT

Date :   7 February 2014

Review by : R King (UK)

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Recommended

Spotlessly clean, relaxing and fantastic views of airside and runway. Service by staff very friendly and welcoming. There is storage for your luggage if you want to dump everything and relax or walkabout (though Newark airport has few shops/duty-free). Lounge only has 1 shower. The food really was amazing. Worth getting to the airport early enough to eat.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   7 February 2014

Review by : Alan Wan (UK)

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Recommended

Very spacious and great views. We experienced breakfast and lunch which were adequate but not as good as the Heathrow T5 lounge. The hot food was too limited. Porridge and soup offerings were tasty, and nice champagne.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  -T5, LONDON HEATHROW AIRPORT

Date :   29 January 2014

Review by : C Lambie (UK)

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Recommended

Use this lounge 2-3 times a month, and position is okay subject to which A gates you board from. It is cramped, not just at peak times, and BA seem to have become complacent about improving this. Toilets can be very risky, unless you catch at the moment they have just been cleaned, and often filthy and unpleasant. Food is at Travelodge level (UK travellers will know what I mean), and fails to match standards at some better European airline lounges. Staff at reception only want to see a card or boarding pass, and I think these must be the ones that didn't make the grade at charm school. Don't get me wrong, I like BA, but their lounge standards (including First) here at Terminal 5 are now poor.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   29 January 2014

Review by : Paul Whiteley (UK)

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Recommended

I appreciate this lounge is never going to be empty but I always find the lounge too busy to be comfortable. On my last visit just before New Year, cups and glasses took a relative age to be removed, and the food choices seemed less than usual, along with having to queue to use the toilet. I've had decent stays in this lounge but the last two visits haven't been relaxing or pleasurable. It's got to the point where I've ended up at the Espresso cafe at the very end of the southern part of T5.



BRITISH AIRWAYS "JAL SAKURA" BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   29 January 2014

Review by : Paul Whiteley (UK)

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Recommended

BA use the JAL Sakura Business Lounge at NRT. Spacious, clean and a separate dining area if one wanted to eat. Decent tarmac views. Nice lounge and a pleasant way to spend an hour or so.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - TURIN AIRPORT

Date :   21 January 2014

Review by : D Chamberlain (UK)

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Recommended

Disappointing and poor quality. From the challenge in finding the lounge to the surly receptionist to the very poor range of snacks, this was a real disappointment. I was flying British Airways, and it is to be hoped that they will try to persuade the airport to improve this lounge. Small in size, basic in furnishings, poorly lit. One bottle of wine only in the whole lounge and a choice of one type of beer. Snacks with very little choice and poor quality. Lavatories were outside of the lounge. Unhelpful staff.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ST PETERSBURGH AIRPORT

Date :   21 January 2014

Review by : D Chamberlain (UK)

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Recommended

Much improve. They have enlarged the lounge and offer a reasonable range of snacks, sandwiches and drinks. The beer/wine is fine and the snacks of a good quality. Friendly staff and excellently located. Clean, well maintained. I suspect they will need to upgrade it more for the 2018 World Cup as it is relatively basic by some standards, but is none the less, safe, quiet, clean and friendly. I have been to this lounge many times -it does its job.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   17 January 2014

Review by : Chris Willett (UK)

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Recommended

I am a gold member with BA. On 28th December I was flying to Tampa with my wife and three youngsters that we care for, access to the lounge was denied which I accepted but not having seen the notice not to remove refreshments when I took three small soft drinks and three packets of crisps out to the children, I was virtually attacked on my return with a BA staff member waving his finger at me stating it was a massive No no for me to do this. I was publicly humiliated with his loud out burst for what I thought to be a small crime! The staff member was rude, arrogant and had zero customer service skills, I would like to name and shame but feel this would lower me to his level. On our quick exit I did point out to him that I had seen numerous other clients taking stock from the lounge but this observation was ignored. BA have responded to my complaint stating that they have passed my concerns onto the LGW management team.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5A SOUTH, LONDON HEATHROW AIRPORT

Date :   10 January 2014

Review by : J Tung (UK)

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Recommended

Busy lounge in T5A South before New Year. Very dark and uninviting. Limited viewing area most of the seats face inward the building. Very limited choice of food - few sandwich, one soup and some cakes. Good selection of wines but depends on where you sit. Good wifi. Service was very slow (not attentive) and the receptionists weren't welcoming. A very disappointing lounge.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - ABERDEEN AIRPORT

Date :   10 January 2014

Review by : J Tung (UK)

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Recommended

Terrace Lounge in Aberdeen has just been renovated. Friendly staff, spacious seating/working area and good selection of soft drink, also one red/white wine on offer. Food is limited to sandwich and cakes but that's sufficient for a regional airport.



BRITISH AIRWAYS "PIEMONTE" BUSINESS CLASS LOUNGE REVIEW  - TURIN AIRPORT

Date :   10 January 2014

Review by : K Bong (UK)

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Recommended

This new lounge opened just a week ago. It is absolutely appalling. There is no food All the trays are empty. Juice dispensers are empty. Coffee machines don't work. Only a few packets of cheap biscuits in a basket. When I asked the staff (who was rude and unhelpful) if the trays and juice dispensers would be refilled, the answer was no, and he walked away. This was 10am. The lounge looks pleasant and comfortable enough. In the end orange juice was made available but we would have to approach the staff to ask for it. WIFI is not free.



BRITISH AIRWAYS CONCORDE FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   6 January 2014

Review by : L Shurey (Qatar)

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Recommended

Not an experience I will repeat , poor service very slow which in hindsight was a blessing given the quality of the food when it finally arrived. To see how a lounge should be run fly Qatar Airways.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T3, LONDON HEATHROW AIRPORT

Date :   30 December 2013

Review by : D Chamberlain (UK)

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Recommended

This might not have the 'wow factor' of Terminal 5 lounges it is very good. A fairly long trek to get there but efficient, friendly, professional, more spacious than you first think. Good internet, excellent range of wines. Food is good quality, though a little lacking in variety and with tiny plates! Good variety of seating and very pleasant environment. You can work, relax, sleep or whatever you need to here. Clearing up service seems a little under staffed as used plates and glasses can take a long time to be collected - but BA would benefit from more staff on this duty, the ones who are there are good.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   30 December 2013

Review by : D Chamberlain (UK)

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Recommended

bustle of the main terminal. Very efficient staff clearing away, welcoming reception staff. Breakfast food is excellent. Wide selection of excellent wines and other drinks. Good internet and very clear information boards. It does get busy, of course, but manages this well. Clean bathrooms.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - T4S, MADRID BARAJAS AIRPORT

Date :   30 December 2013

Review by : D Chamberlain (UK)

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Recommended

Very good overall. I have visited this lounge a number of times - the variety of food can be a little inconsistent at times, but the quality is good with a good mix of cold and warm snacks, salads etc. Good range of drinks, and nice selection of wine - though it is a pity that the Cava has seemingly been withdrawn! Comfortable, large, bright with natural light and excellent view of the runway - huge glass front the lounge which extends along its whole length. Reception is friendly and professional. Wifi system is frustrating - you have to collect scratchcards from reception which only last 30 minutes - seems unnecessary. Its a little bit of a challenge to find the lounge but well worth when you do.




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