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First Class Airline Lounge reviews, Business Class Airline
Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers,
reporting on their experiences and the standards for Airline Lounges at airports
across the world |
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British Airways First Class and Business Class Lounge customer
reviews
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BRITISH AIRWAYS "JOAN MIRO" BUSINESS CLASS LOUNGE REVIEW - BARCELONA AIRPORT |
Date : 17 April 2013 |
Review by : Christopher Slater-Walker (UK) |
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Recommended |  |
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We had some difficulty finding this lounge; on our first attempt at following the "VIP" signs we ended
up at a different lounge, where we could have stayed, but we were advised that there was another lounge
much closer to our gate, which was in fact the case. It's a comfortable lounge and it didn't seem too
busy even on a Friday evening. There are different types of seating, including desks and tables, as
well as a lot of very comfortable armchairs. There is a very nice rest area which is kept in semi-
darkness with beds where you can take a nap. There are plenty of drinks available, including wines,
spirits, coffee and various soft drinks. The food is a little disappointing, consisting of a small
range of sandwiches (a fresh batch was delivered while we were there and they seemed quite freshly
made) and various other snacks. Nothing more substantial is available. There seems to be no more than
15 minutes of free wifi available, which is rather disappointing for a business lounge. Together with
the poor signage towards the lounge, and the obvious lack of airport staff in general, for the first-
time visitor, this lounge gets an average score from us. If you know where it is already then you may
find it better. We did enjoy the chance to relax for a couple of hours before our departure though.
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BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW - BERLIN TEGEL AIRPORT |
Date : 5 April 2013 |
Review by : H Pugh (UK) |
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Recommended |  |
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The lounge is a bit tired and Wi-Fi access is via a password at the reception area. In terms of
refreshments the lounge has to be the worst I have ever experienced. Snacks were just about it, and
they were few and far between. There was a large basket of biscuit for cheese but no cheese on offer.
When I enquired about this at reception I was curtly told “we offer sandwiches from 3pm. That's it!”
I entered the lounge at 12:30pm. Some beer, spirits and wine were available, but not a great selection.
There are no toilets in the lounge so to go you have to take everything with you and it's a trek!
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BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW - TERMINAL 3, LONDON HEATHROW AIRPORT |
Date : 8 March 2013 |
Review by : B Johnston (UK) |
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Recommended |  |
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What a disappointment. Canteen style food. Food served in metal canteen holders were a fitting
receptacle for clumps of penne pasta and tomato sauce. Cheese served in the same metal container,
chunks of cheddar and indifferent blue. No wonder the majority were feasting on Kettle Chips as the
only fresh oasis in a sea of processed food. We were tempted to slip next door to the One where we knew
we could order a fresh cooked snack before boarding but instead we are hopeful that the food on board
may be better and therefore we will maintain our appetites. Shame on BA for not show casing the Best of
British fare when passengers are leaving the UK.
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BRITISH AIRWAYS BUSINESS CLASS LOUNGE - LONDON HEATHROW AIRPORT |
Date : 18 February 2013 |
Review by : Mark McCutcheon (Singapore) |
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As a Qantas Club member, my wife, two young children and I were refused entry as our children were
counted as guests. A few days earlier we were allowed entry to the BA lounge in Vancouver and we have
never had problems with Qantas lounges. BA's policy here is unfair to families travelling with kids.
To make matters worse I raised the issue with the 'manager' and experienced appalling customer service
bordering on vindictiveness.
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BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE - ROME FIUMICINO AIRPORT |
Date : 14 February 2013 |
Review by : A Twigg (UK) |
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Not very well signposted to the location of the lounge, I just happened to look left at the correct
time! Excellent lounge though! Reception is staffed is by informative and jolly staff. As the lounge
is only used by a handful of flights each day it is quiet and you can easily find yourself in a nice
corner with a couple of tables and chairs to spread out. Full selection of wines, spirits and beers
were on offer with Peroni on draft which is a great addition to any airline lounge. Hot drinks machine
was working. A good range of food was on offer with an assortment of finger sandwiches that weren't
dry or tasteless. Nice little pasta pots also added a twist to the offerings. A good selection
pastries. In terms of comfort the seating was good. The furnishings and little details gave it the
signature British Airways lounge feel. Lack of departures screen can make you slightly anxious that
you'll see your plane trundle past as you are fully reclined at one of the window seats. But the
receptionist insists she will call the flight for you, but being British we need to see it to believe
it - by using the free Wi-Fi in the lounge keeping an eye on your flights status is possible. Overall
a fantastic terraces lounge outside of the UK. Much larger than required but not going to complain!
Food on offer left me content and drinks on offer were of expected quality.
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BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE - GATWICK
AIRPORT |
Date : 4 February 2013 |
Review by : Michael Miller (UK) |
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Visited this lounge on a late Monday afternoon. There were very few people in
the lounge when we arrived so no problems finding a comfortable seat. The choice
of food was very limited and the same as every time we use this lounge, The only
hot option was soup which although very good, surely should not be the only
choice in the middle of winter. Other options were salads, cold pasta dish and
sandwiches (which were beginning to curl at the edges!) The drinks available
were, as usual, excellent with good wines, good choice of spirits and non
alcoholic beverages The staff were helpful and friendly. The only thing that
lets this premium lounge down is the uninspired food choice.
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BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - BERMUDA AIRPORT |
Date : 18 January 2013 |
Review by : Chris White (UK) |
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There's almost nothing after customs except the BA Lounge. Great range of drinks
and wines. Cheese and biscuits and a small range of sandwiches and wraps. No
outside windows and quite small. Warm welcome. Comfortable seating.
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BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE - T5, LONDON
HEATHROW AIRPORT |
Date : 18 January 2013 |
Review by : Roger Tilling (UK) |
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It's a trip up a few escalators at the end of the Terminal 5 departure lounge.
Once you are finally there, it is a quiet and spacious haven with varous zones -
you can use the internet, relax on a sofa or at a table. There are various
points for coffee and tea, wines and spirits as well as a nice food area. For
me, it was morning and there was a selection of bacon rolls, other hot breakfast
items, yoghurt, sliced fresh fruits and juices. The washrooms were clean and
shower facilites were also available. There is a similar lounge close to
security, but that is planned mainly for domestic/european passengers. The one
at the far end of T5 is better.
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BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW -
T5A, LONDON HEATHROW AIRPORT |
Date : 3 January 2013 |
Review by : J Henson (UK) |
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Visited the BA Lounge Galleries South lounge in T5A prior to a long haul flight
to Asia. Very welcoming staff on the front desk. Good selection of newspapers
and magazines available. Decent wi-fi which permitted streaming. The cinema area
is a good place to relax. Basic but filling selection of hot food available
including cous cous, pasta and jacket potatoes with various fillings. Good
selection of wines available. Attentive staff seemed to be working in the lounge
and lounge was kept clean and tidy. Only minor criticism is that on my several
recent visits to this lounge it has been very busy or seemingly near capacity
with trouble getting a seat anywhere near the buffet area or the sofa area that
overlooks the main concourse and the coffee is of vending machine standard.
Otherwise this is a very good facility.
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BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - SAN FRANCISCO
INT'L AIRPORT |
Date : 22 November 2012 |
Review by : Derek Salter (South Africa) |
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Easy to find. Pleasant welcome. Comfortable seating and good view of airport.
Varied and tasteful food. Direct access from the lounge to the plane. Just what
a lounge should be.
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BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - T5 NORTH, LONDON
HEATHROW AIRPORT |
Date : 8 November 2012 |
Review by : Kevin Tunnicliffe (UK) |
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Arrived at about 11am and the bacon and rolls were, thankfully still available.
Crowded when we first went in the lounge cleared toward midday. Bacon et al
replaced by pastries and fruit.
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BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW - T3,
MANCHESTER AIRPORT |
Date : 7 November 2012 |
Review by : Keith Williams (UK) |
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A spacious comfortable lounge but the selection of food available is no where
near as good as that available in LHR T5. However, much better than most US
airport lounges.
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BRITISH AIRWAYS TERRACES FIRST/BUSINESS CLASS LOUNGE REVIEW -
MANCHESTER AIRPORT |
Date : 4 September 2012 |
Review by : K Tunnicliffe (UK) |
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Compared to other BA lounges in the UK and abroad this one really sucks. The
location is good as the lounge is circular, overlooking the main airside lounge
and with runway views. The seating was tired and food was almost non existant.
We had a midmorning transatlantic flight with American (booked through BA) and
there was no evidence of the bacon rolls and other delights we are used to in
Terminal 5. Toilets were in poor condition and the staff were lacklustre to say
the least.
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BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW - T5,
LONDON HEATHROW AIRPORT |
Date : 6 August 2012 |
Review by : A Hickling (UK) |
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Used the Concorde Room in the run up to the Olympics and the height of the
school holidays, but it wasn't over crowded. I booked a cabana which has a day
bed, tv, free telephone, writing desk, bathroom and the option to order room
service. The staff regularly walked around taking orders from passengers and
were delivered efficiently and with a smile. The lounge was also cleared of any
glasses, plates etc and was kept very tidy. The spa treatment was also very
good, but you need to book in advance to be sure of a treatment. The food
choices were excellent for both lunch and dinner, accompanied by a selection of
vintage champagnes and fine wines.
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BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW - T5,
LONDON HEATHROW AIRPORT |
Date : 6 August 2012 |
Review by : S Lawrie (UK) |
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Great breakfast, excellent service. However, no massage slots available and
sneered at for not booking in advance although never received any information or
suggestion to do so. Was never required on previous flights to/from NY. Was
spoken to as though I was a complete idiot for not booking before arriving and
this was 3 hours before my flight.
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BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW - VANCOUVER AIRPORT |
Date : 6 August 2012 |
Review by : S Lawrie (UK) |
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Very small with no privacy. Close to gate so you can sit and watch plane being
loaded. Poor selection of food and drink. Some strange sandwich fillings so
ended up with a bag of crisps. WI-fi very slow. Toilets only had 2 cubicles to
share with club lounge. Disappointing.
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BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - T5
NORTH, LONDON HEATHROW AIRPORT |
Date : 19 June 2012 |
Review by : T McLaughlin (UK) |
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Bright, airy, great views. Quite busy for 6.15 on Sunday morning but I guess
there were a lot of passengers having arrived fro the US, Far East and
Australia. Lots of seating, and quite varied seating from armchairs to bar
stools. Staff exceptionally friendly. Food OK, but plentiful. Could do with a
few more sockets for charging iPhones etc. Overall a very good experience.
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BRITISH AIRWAYS ADMIRALS CLUB LOUNGE REVIEW - T2A, PARIS CDG
AIRPORT |
Date : 19 June 2012 |
Review by : T McLaughlin (UK) |
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Pleasant enough lounge. Separate area for those who want to watch TV. Not a
great selection of drinks, food adequate. Plenty of power points. You don't get
blinded by the sun in this lounge, as you do in other areas of the airport,
including the walk to the lounge from Security.
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BRITISH AIRWAYS TERRACES FIRST CLASS LOUNGE REVIEW - NEW YORK
JFK AIRPORT |
Date : 19 June 2012 |
Review by : Alan Wan (UK) |
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The First Class lounge looks attractive and seemed classier than the Club lounge
next door. The choice of drinks was reasonable with decent champagne but the
quality of whiskey was rather low for a First class lounge. I used the showers
in the Business Class lounge next door, it was okay but I have certainly had
better experiences. The real serious disappointment was the choice of food there
were some cold sandwiches and packets of cheap cheese and a variety of crisps,
etc, but nothing hot - a real let down.
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BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - PRAGUE AIRPORT |
Date : 22 May 2012 |
Review by : Derek Greenaway (UK) |
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There appear to be two lounges at Prague. The Crystal and another The Citigold
which is supposed to be the better option. Considering the rest of the Airport
which is spacious, clean and serviceable the lounges were quite frankly awful.
We had travelled BA Club Europe and were given passes to the Crystal Lounge.
This offered a coffee machine and some nuts and limited seating. We then tried
the Citigold as we have gold cards and this was not a lot better. They offered a
fridge with some rather dry rolls and an assortment of cold salad pasta in
individual pots. A plate of broken biscuits and solf drinks. The carpets looked
pretty filthy and I was quite glad to get out of there Free wi-fi was available
but we would probably have been better down at KFC in the main hall.
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BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - T3, LONDON
HEATHROW AIRPORT |
Date : 22 May 2012 |
Review by : Jim Reid (UK) |
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An excellent lounge, plenty space, comfortable and with good food. Significantly
better than some of the lounges in T5.
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BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE - T5, LONDON
HEATHROW AIRPORT |
Date : 9 May 2012 |
Review by : M Clarke (Bahamas) |
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Design is good, plenty of different areas and types of seating, excellent
selection of beverages and good selection of food, although not outstanding.
Staff clear tables very quickly after passengers leave, and are very helpful. A
very comfortable experience overall - could possibly be improved by an area for
sleeping.
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BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - T5,
LONDON HEATHROW AIRPORT |
Date : 3 May 2012 |
Review by : A Hickling (UK) |
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I spent about 8 hours in the lounge complex at Heathrow T5 and was impressed
about the constant changes of food throughout the day. I used the north, south
and satellite lounges and they had variations on the menus. The north and
satellite lounges do have manned cloakrooms to store belongings whereas the
south lounge, you leave items at your own risk. The lounges were kept clean and
tidy despite the constant churn of passenger use. If you are looking for peace
and quiet, the satellite terminal is the quietest and if you require champagne
it is upon request. Shower and bathroom facilities were also very good and kept
clean. Wifi is free and plenty of computers to use. A most enjoyable way to
start a trip.
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BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE REVIEW - T5,
LONDON HEATHROW AIRPORT |
Date : 2 May 2012 |
Review by : J Wyatt (UK) |
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In the North wing of T5. It is huge, although on a Sunday morning plenty of the
seat were occupied. Usual fare - nosh a bit ordinary. Seat so-so on comfort. All
a bit so so really.
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BRITISH AIRWAYS BUSINESS CLASS "ADMIRALS CLUB" LOUNGE REVIEW -
SAN DIEGO AIRPORT |
Date : 2 May 2012 |
Review by : Kevin Tunnicliffe (UK) |
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I was travelling on the daily BA flight to London, we hit the lounge fairly
early and there was nothing much to show in the way of snacks etc. In a
conspiratorial voice we were told to tell the bar staff that we were flying with
BA and so would not be charged for drinks and so forth (the prices for AA
Passengers were ridiculous). We were also told that "hot food" would be
available when the last AA flight departed. This proved to be soup and a tray of
sandwiches, some crudities and a dip. Seating was comfortable and staff were
efficient and very helpful. Good views of the runway and ramps from the bar
area. There were no showers and the bathrooms were not very modern and the
fittings were in need of a makeover.
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BRITISH AIRWAYS "PREMIUM" FIRST CLASS LOUNGE REVIEW - MIAMI
INTERNATIONAL AIRPORT |
Date : 25 April 2012 |
Review by : J Kearney (Australia) |
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This is a rabbit warren to get around in. Reasonable to navigate around if you
have a sense of direction and you can get your bearings. Good food and beverage
range, with attentive staff. Definitely no comparison to Qantas First Lounge at
Sydney International but I imagine there aren't too many that would.
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BRITISH AIRWAYS FIRST CLASS GALLERIES LOUNGE REVIEW - T3,
LONDON HEATHROW AIRPORT |
Date : 25 April 2012 |
Review by : J Kearney (Australia) |
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When you present your First Class Boarding Passes to the First Reception Desk
and are told "you need to go over there" (Club World Lounge) and you have to
point out that you are a First Class passenger, things do not bode well. The
Lounge is okay but Champagne Bar doesn't keep the champagne chilled adequately.
First Class dining room has quite a limited menu and isn't great. 6 months ago
when I travelled First Class out of London, we were invited to experience the
dining room and presented an invitation to dine after a certain time. This
practice has now gone - pity. In fact the hot self serve buffet had a better
food choice than the dining area. Overall, the First Class Lounge was okay but
not great.
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BRITISH AIRWAYS/QANTAS FIRST CLASS LOUNGE REVIEW - SINGAPORE
CHANGI AIRPORT |
Date : 25 April 2012 |
Review by : J Kearney (Australia) |
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We arrived at the Lounge to be greeted by 4 friendly staff and encouraged to
enter and relax. When we entered, there were the best part of 150 people in it.
We struggled to get the last two seats. We found out that they had closed the
Business Class Lounge and put everyone into the First Class Lounge, just to make
us feel special I guess. Uncomfortable seating, self serve basic buffet, poor
food and beverage to say the least. When we encountered a delay, the staff were
hopeless. Either inexperienced or incorrectly trained, they could not cope or
handle high yield passengers appropriately or properly. Choose another airport
to transit with a better First Class Lounge.
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BRITISH AIRWAYS BUSINESS CLASS GALLERIES SOUTH LOUNGE REVIEW -
T5, LONDON HEATHROW AIRPORT |
Date : 25 April 2012 |
Review by : J Kearney (Australia) |
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This is probably the best Business Class Lounge that I have experienced. Bright,
refreshing and well equipped. Spacious and well fitted out. Enjoyable.
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BRITISH AIRWAYS "GALLERIES" LOUNGE REVIEW - T3, LONDON HEATHROW
AIRPORT |
Date : 28 February 2012 |
Review by : R Moore (Australia) |
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Excellent lounge with plenty of everything. Used it twice recently and it was
quiet, well-stocked with drinks, food and papers and with plenty of room. Highly
recommended.
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BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - HONG KONG
INTERNATIONAL AIRPORT |
Date : 27 February 2012 |
Review by : N Werner (Switzerland) |
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British Airways share the Qantas lounge, located near the gates which is nice.
Welcome was friendly and staff attentive. Food selection is much better than in
LHR and nice, interesting choices. Lounge is quite spacious even though both BA
flights and a Qantas flight were leaving at the same time. There are no views as
the lounge is not near the windows of the airport. Showers are nice, great water
pressure and they use nice toiletries. Staff friendly and gave a small amenity
kit. WiFi was strong and quick and the lounge was a serene place to relax.
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BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE REVIEW - T5,
LONDON HEATHROW AIRPORT |
Date : 24 January 2012 |
Review by : A Hickling (UK) |
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A quiet and relaxed lounge with comfortable seating and superb views of the
runways. There are facilities to leave bags and coats and private dining booths
for breakfast and lunch. Food and drink is waiter service. Although afternoon
tea does not feature on any menu, the staff were more than happy to serve this
for me. I used one of the cabanas where you have a day bed, desk, TV, phone for
free use and luxury bathroom facilities. You can order room service from your
cabana. The Elemis Spa is located just outside the lounge, but book a treatment
early to avoid disappointment. For me using this lounge is part of my holiday
before a long haul flight.
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BRITISH AIRWAYS FIRST / BUSINESS CLASS LOUNGE REVIEW -
PHILADELPHIA AIRPORT |
Date : 28 November 2011 |
Review by : Bill Atkins (USA) |
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Washroom/Showers |  |
Internet/Wifi |  |
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Recommended |  |
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This was an exceptionally nice lounge, albeit small for 2 flights departing
close together. For the next year plus it is also to serve as the Admiral's Club
for AA Needless to say, it has gone from a little haven of peace to a typical US
lounge facility. British Airways passengers and the staff clearly hate the
situation.
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BRITISH AIRWAYS "ONEWORLD" BUSINESS CLASS LOUNGE REVIEW - MIAMI
AIRPORT |
Date : 28 November 2011 |
Review by : Kevin Tunnicliffe (UK) |
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Lounge Comfort |  |
Lounge Cleanliness |  |
Bar & Beverages |  |
Catering |  |
Washroom/Showers |  |
Internet/Wifi |  |
Staff Service |  |
Recommended |  |
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This lounge shared between BA, Iberia and American was spacious but laid out in
a series of small rooms with a variety of seating options. On the day we were
there it was not overcrowded. A good selection of drinks available, the attended
counter being closed. Food was pretty poor with only a few stale looking
croissant sandwiches and soup on offer. The flight announcements were barely
audible where we were seated and I had to go and check with the reception that
it had indeed been our flight which had been called. Wi-fi and computer
availability were good. Unfortunately the arrivals and departure screens only
dealt with AA flights.
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BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE REVIEW - T5,
LONDON HEATHROW AIRPORT |
Date : 23 October 2011 |
Review by : B Wijesinghe (USA) |
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Lounge Comfort |  |
Lounge Cleanliness |  |
Bar & Beverages |  |
Catering |  |
Washroom/Showers |  |
Internet/Wifi |  |
Staff Service |  |
Recommended |  |
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Spacious lounge with comfortable and quiet seating areas. The selection of food
and beverage is excellent, though service when ordering from the menu is slow.
Many computer terminals and helpful staff at the inner Customer Service desk.
The decorative glass screens between seating areas are lovely when lit if dark
outside. The lounge location benefits from nice views of the tarmac and
taxiways. The showers and Elemis Health Spa are located outside the lounge, and
shared with the Galleries Business Class Lounge that is located above.
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BRITISH AIRWAYS BUSINESS CLASS (ADMIRALS CLUB) LOUNGE REVIEW -
LOS ANGELES AIRPORT |
Date : 22 October 2011 |
Review by : J Samuels (UK) |
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Lounge Comfort |  |
Lounge Cleanliness |  |
Bar & Beverages |  |
Catering |  |
Washroom/Showers |  |
Internet/Wifi |  |
Staff Service |  |
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Without a doubt the most miserable business lounge on this planet. Having
travelled from London and using the fantastic BA lounge, I had the misfortune to
land in LA and through a reciprocal arrangement with BA I used the American
Airlines Admirals Club lounge. It's a joke - you pay for almost everything, the
only free stuff consists of things like lukewarm and stewed instant coffee,
stale biscuits and a few bruised pieces of fruit. You get one drink voucher and
no wifi access unless you are a member. Suggest you give this place and American
Airlines a wide berth! Unfortunately my next leg is with American Airlines and
no surprises, you have to pay for in flight coffee and food! I will never fly
with budget airline American Airlines again!
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BRITISH AIRWAYS EXECUTIVE CLUB LOUNGE REVIEWS
business class first class lounge user reviews
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