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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

  4 Star Airline

   
 
   
 
British Airways
3.5 Star Rating: Good
242 reviews

 


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BRITISH AIRWAYS CONCORDE LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   31 August 2014

Review by : Russ King (UK)

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Recommended

It is a bit daunting when you first arrive but staff are surprisingly friendly and seemed genuinely interested in looking after you. Good baggage storage so you are free to enjoy. Three parts: the dining area - discreet cubicles with fast service and excellent food; a main lounge with various types of chairs, to suit all needs; and a 'veranda' like place that, although it is inside, has excellent views across the tarmac. Seating here is more like a conservatory. (Spa and showers, computer/business room but I didn't try any of these). Well worth getting to the airport 2hrs before your flight. Wifi a bit slow but adequate.



BRITISH AIRWAYS FIRST / BUSINESS CLASS LOUNGE REVIEW - SINGAPORE CHANGI AIRPORT

Date :   31 August 2014

Review by : Russ King (UK)

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Recommended

This lounge is a room, nothing more! Four serving people hovered around a minimal amount of stewed food, totally disinterested. Only sweet was ice-cream, at the other end of the lounge. It didn't even have a flight screen! No place to leave luggage, unlike some other BA lounges. Food was terrible: tough and tasteless. In the end I went to the Qantas lounge - you are allowed there, and they were wonderful - they have a chef to cook for you. BA's lounge is a disgrace, no views of the apron - only of arrival lounge/immigration. Haphazard boarding meant long queues and no fast-track so a long wait at the gate security.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW - GATWICK AIRPORT

Date :   22 August 2014

Review by : R Vines (UK)

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Recommended

This lounge is generally OK but it wasn't when I arrived late morning on Sunday. It was overcrowded, overheated and unpleasant. Most newspapers were unavailable. Having paid hundreds of pounds extra to fly Business on holiday, I left immediately and ended up in a Cafe Rouge. I realize that lounges get busy at certain times of day but I don't understand why conditions need to be worse than at your average Starbucks or even (on this occasion) Café Rouge. I suggested to BA that they give me a refund. They said they valued my loyalty but no. Oh well. Fortunately, the flight was good but I am assuming lounges are taken into consideration when evaluating airlines for stars, and recent lounge experiences have made me wonder if BA's four stars might be too generous.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW - GATWICK AIRPORT

Date :   22 August 2014

Review by : Jan Fenn (UK)

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Recommended

What a shock. The lounge was dated, in Poor disrepair and quite frankly grim. It needs refurbishing badly and it was way too small for the number of travellers using it. The No 1 Lounge is way better but they could learn a lot by visiting the Virgin lounge at Heathrow - it Is a million times better. BA need to buck their ideas up here!



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   22 August 2014

Review by : D Arter (Australia)

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Recommended

Despite having a BA Business Class ticket I was declined admittance to the Business Class Lounge! The (very helpful, polite and just lovely) lady at the BA Customer Service Counter informed my that my ticket wasn't the right type of Business Class ticket to gain access to the lounge. Given the fact I have a One World First Class around the world ticket, I have to ask what exactly is an acceptable ticket! The gentleman at the Business Class counter (also terribly polite and most sympathetic and helpful) informed me that QANTAS Frequent Flyer Club members are no longer allowed in the BA Lounge as they no longer pay BA for the privilege! British Airways, pick up your game.



BRITISH AIRWAYS GALLERIES LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   22 August 2014

Review by : N Berry (UK)

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Recommended

Great lounge, relaxing and food generally good - have noticed cuts in premium spirits, crisps and total lack of decent magazines which is a shame as BA makes all it's profit out of its business class passengers.



BRITISH AIRWAYS FIRST & BUSINESS CLASS LOUNGE REVIEW - TORONTO PEARSON AIRPORT

Date :   22 August 2014

Review by : Kevin Tunnicliffe (UK)

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Recommended

Excellent lounge from which BA could learn a great deal. Very comfortable seating with good views of the apron and runways and superb food. The food was fresh and delicious with a station cooking rice or noodle stir fry dishes to order. Maybe the best hot food in an airport lounge I have ever experienced.



BRITISH AIRWAYS CONCORDE LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   13 August 2014

Review by : P Alderson (UK)

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Recommended

I was allowed access as I had just travelled to Heathrow with BA in First. My excitement at being allowed into this hallowed space was short lived. It looked congested and untidy. The service for anything from a full meal to a glass of water is waiter only. Empty glasses and used plates were waiting to be cleared from a lot of the tables. As I had only recently eaten on the inbound flight, I did not bother to order any food but still tried one of the booths in the dining area which seemed reasonably comfortable and private. I moved to sit 'outside' on the balcony overlooking the departures area as it felt less claustrophobic. After waiting 10 minutes for a coffee I quickly drank it and went to the First/Gold lounge which had a more comfortable and relaxing ambience.



BRITISH AIRWAYS "DAN" BUSINESS CLASS LOUNGE REVIEW - TEL AVIVI BEN GURION AIRPORT

Date :   6 August 2014

Review by : P Miller (UK)

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Recommended

I had just earned my Silver Executive Club membership and was looking forward to trying out a lounge on my own account, without being a guest of one of my better traveled colleagues. Unfortunately, my first experience was at one of the lounges at Ben Gurion. It was small, crowded and oppressively stuffy. The decor was straight out of the 70s; huge dimly lit lampshades, shiny brown worn polyester seat covers, and chrome and smoked glass coffee tables, adorned with sticky glass rings, which was odd since the rest of the terminal seemed quite new. Once I found a seat I was reluctant to leave it unattended, but eventually went to the refreshments counter where I eventually found a lukewarm bottle of beer but no suitable glasses. There was food on offer as well but I gave it a miss, as I did with the other facilities, preferring to go back out into the main departure area, which in comparison was bright, clean and refreshingly air conditioned. To be fair to BA though, the lounge appears to be shared by many airlines so they probably don't have much influence over how its run. Just be prepared for disappointment if you're visiting this airport.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW - DALLAS/FORT WORTH AIRPORT

Date :   6 August 2014

Review by : A Evans (UK)

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Recommended

A very small and miserly stocked lounge. No hot food, small selection of booze and no espresso.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - VANCOUVER INT'L AIRPORT

Date :   6 August 2014

Review by : T Holder (Switzerland)

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Recommended

Very nice little and quiet lounge right at the back of the terminal. Staff were very attentive. The food wasn't great and neither was the choice, just a few sandwiches and biscuits to choose from. The wifi was fast and the lounge was clean. But there was a queue in front of the washrooms, because there is pretty limited capacity.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - AMSTERDAM SCHIPHOL AIRPORT

Date :   3 August 2014

Review by : Tony Hall (Australia)

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Recommended

Furnishings and refreshments fine for the amount of custom but there were no showers available and the nearby toilets were out of use. The there computers available but the internet connection was extremely poor and very unreliable.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   3 August 2014

Review by : D Larmour (USA)

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Recommended

Food quality has gone down, especially if you're looking for any protein. Breakfast before transatlantic flight was largely a selection of pastries and other unhealthy options. No cheese, no eggs, just lots of toast and low quality croissants. The food bar is not well maintained and everything reeks of cheapness and cost cutting, from the biscuits and crisps to the wine selection. I asked for cheese and was rudely told there's none available before noon, if then. The toilets are often smelly and not clean enough. There is often a queue to get in. It's a shame BA don't realize how this damages their brand. They've been cutting down on meals on board too, of course, but in the lounges it's really apparent. Hardly worth paying the extra fares; better to save the money and take your own high quality comestibles perhaps.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - ROME FIUMICINO AIRPORT

Date :   3 August 2014

Review by : D Larmour (USA)

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Recommended

Pretty awful. No wifi or printers working. Food minimal and very drab. Quite crowded, not much space. Toilets far away outside.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW - GATWICK AIRPORT

Date :   3 August 2014

Review by : D Stead (UK)

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Recommended

Overall, extremely disappointing. I used the lounge on a Saturday 10am - 1.30pm Large lounge with comfortable chairs and free wifi as you would expect, little choice of newspapers, no phone/tablet charging points. Coffee etc available, choice of wines and spirits, if you are hungry I suggest you eat beforehand! Hot food consists of toast. Cold food consists of fruit salad, plain yoghurt in a large bowl (not single pots), ham and cheddar cheese plus pastries & biscuits. Heathrow has slightly more choice incl hot food.



BRITISH AIRWAYS TERRACES LOUNGE REVIEW - T3, MANCHESTER AIRPORT

Date :   3 August 2014

Review by : Michael Davies (UK)

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Recommended

An oasis of calm in what can be a busy terminal 3. Always plenty of seats with many overlooking the runway. It never seems busy here, even though its used by American Airlines and now US Airways. An 8am departure - good choice of continental breakfast items. Everything you would expect from a lounge.



BRITISH AIRWAYS GALLERIES LOUNGE REVIEW - GLASGOW AIRPORT

Date :   3 August 2014

Review by : Gordon Wallace (UK)

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Recommended

The new lounge at Glasgow is a vast improvement on the old one, very well laid out, good selection of food and drinks. Staff on the desk very helpful and the lounge staff very attentive at both replenishing food/drinks as well as clearing used glasses etc away. Top tip sit in the whiskey snug hidden around the back and with no one in it. Only slight draw back is that it's not immediately at the gate but can live with that.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   3 August 2014

Review by : Clive Billingham (UK)

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Recommended

First time in this Lounge. Very disappointing, 6pm, food was curry, chilli, jacket potato with beans - really inspiring. Tables left dirty for over 15 minutes.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - MIAMI INTERNATIONAL AIRPORT

Date :   3 August 2014

Review by : G Hampton (USA)

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Recommended

Lounge is ok but front desk staff are extremely rude and unhelpful. We were travelling with small children and needed a little extra assistance but no such luck. Highlights yet again vast difference in treatment between UK BA lounges and those stateside, where your gold card often seems as welcome as tax bill.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   5 June 2014

Review by : L Shore (UK)

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Recommended

The British Airways staff at T5 certainly didn't go to charm school. Awful choice of food ended up with a jacket potato, lounge lacked character and looked dirty. Staff on the entrance uninterested and took no notice of me. The toilets in the business lounge were so dirty I changed my mind about taking a shower!



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW - LONDON GATWICK AIRPORT

Date :   29 May 2014

Review by : G Sims (UK)

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Recommended

Not made to feel especially welcome and when we were there at lunchtime there were not many places left to sit. Not crowded but very 'busy'. The hot food, surprisingly for me and very strange for foreign visitors, was pea soup! That was all - and some weird croutons. Uninspiring salad bar with no 'wow' factor whatsoever and three types of freshly-made sandwiches - ham and cheese, chicken, prawn with rose-marie sauce. All of them sorry to say utterly tasteless! The good news is thank goodness the excellent wines available and Champagne (for that you have to ask an over-worked but smiling waitress who will eventually bring it to where you are sitting) Usual premium spirits selection with mixers. Toilets (men) were, frankly, a bit grubby and dated and a tad smelly - not good enough! More like a traditional English pub on a Saturday night. Overall very underwhelmed with the whole experience and compared with other business class lounges at Heathrow and overseas in Middle East down at the bottom of the list - desperately needs upgrading to bring in line with competitors.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - GENEVA AIRPORT

Date :   29 May 2014

Review by : J Henson (UK)

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Recommended

I visited this lounge on 24 May 2014. Warm and pleasant welcome on arrival to the lounge. The main lounge is effectively a rectangle with a small annex to one side with some additional seating and tables. Decent selection of English and French language newspapers, but a more limited selection of magazines. Wifi worked well - it was easy to connect and I was pleased with the speed. The lounge was relatively quiet when I visited and had a pleasant, quiet atmosphere. A menu was available on the food counter but the food selection is fairly limited - all cold food with some meat and some cheese sandwiches available along with nuts, crisps, cakes, fruit and biscuits - I personally thought that although the selection was limited this was satisfactory given that it is a short haul outpost language. Luggage storage available. Toilet located outside lounge. Overall a pleasant (albeit not amazing) place to spend an hour before a flight.



BRITISH AIRWAYS "IBERIA" BUSINESS CLASS LOUNGE REVIEW - T4S, MADRID BARAJAS AIRPORT

Date :   29 May 2014

Review by : D Chamberlain (UK)

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Recommended

For such a fantastic potential, this remains a disappointing lounge. Wonderful views, a very large area, pretty good seating, light and airy - all good. However: after over an hour in here we are getting the first sign of a cleaner; food is almost non existent (I mean this literally!) and the range and quality of drinks has declined over time. Inattentive staff, the frustrating wifi system of getting scratchcards every 30 minutes and the paucity of refreshments leaves this well below bar. The long trek to T4S would be fine if we had something better when we arrived!



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - ROME FIUMICINO AIRPORT

Date :   29 May 2014

Review by : Mark Boggis (UK)

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Recommended

Food non existent, staff unhelpful, totally unimpressed. Internet wireless not working correctly either. Can't wait to get on the plane and get out of this hole.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW - T5, LONDON HEATHROW AIRPORT

Date :   29 May 2014

Review by : Michael Davies (UK)

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Recommended

Both the north and south lounges in T5A are superb. Reception staff always friendly, despite some miserable people who seem to complain a lot and should be kicked back to the public areas. The lounges are always busy but there are plenty of seats of many types. The showers are excellent, staffed by such friendly ladies and whilst there is often a queue to use the toilets, they are spotlessly clean. Good choice of food of sandwiches, salads and hot items. The lentil and bean curry was spicy and excellent, as was the Thai red curry. Two types of perfectly cooked rice or baked potato. Wide range of alcoholic drinks. The wifi is free, easy to log on and of good enough speed despite many people using it. And a great view over airport. I always look forward to coming here.



BRITISH AIRWAYS CONCORDE FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   13 May 2014

Review by : A Hickling (UK)

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Recommended

Visited the Concorde Room on 2 May, and used it for around ten hours. I stored my hand luggage with the attendant and proceeded to the dining area for breakfast. All food served in this lounge is waiter service and menus are scattered around the lounge for you to choose your selection from and change depending on the time of day. If you visit the First Galleries Lounge opposite the Concorde Room, you can request items from their buffet selection and they will be served to you in the Concorde Room. There was a good choice of premium spirits and champagnes as well as teas, coffees and soft drinks. I booked one of the private cabanas when I organised my trip, which is a dedicated day room with bed, TV, shower, toilet, free telephone use and room service. You can request a cabana for a maximum of four hours, it's an oasis of calm within an oasis of calm. I also had lunch and afternoon tea there, good quality food and friendly and efficient service. I also used the Elemis Spa facilities, which can be booked twenty eight days in advance if you are a First passenger. There is also a boardroom style facility to log on to the internet and printers so you need to produce any paperwork. My only criticism is that some of the soft furnishings are beginning to wear slightly.



BRITISH AIRWAYS "THE CLUB" BUSINESS CLASS LOUNGE REVIEW  - ATLANTA HARTSFIELD AIRPORT

Date :   2 May 2014

Review by : Kevin Tunnicliffe (UK)

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Recommended

Smallish lounge shared by several airlines. Very pleasant staff and free bar for BA customers. Excellent showers, mediocre food offerings. Other airline users pay for alcoholic beverages.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   2 May 2014

Review by : Annabel Wharton (USA)

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Recommended

Rome Fiumicino Arrivals Terminal is a nightmare, but International Departures Terminal Four is state of the art. Even on the busiest weekend of the year—canonization of John Paul II and John XIII—the space was remarkably civilized. The terminal raised expectations for the executive lounge. We were flying Turkish Airlines - in Rome they use British Airways executive lounge. The lounge size is adequate, but not much was done with it. Apart from a series of good abstract prints and a series of photographs of architectural details of Rome, the space is clinical. Solid blocks of rectilinear grey-beige vinyl sofas and matching chairs suggest that travelers necessarily move in groups of ten -–the squares are intimidating for parties of one or two, but once these islands are occupied even by a single traveler, they become impenetrable by others. One side of the space is plate glass, blindingly bright, so only half of the seating cells can be comfortably occupied. Especially for travellers suffering from jet lag, the initial unsettling affect of the anti-intimate seating and hyper lighting is subtly exacerbated of other details of the ambiance. The floor, carpeted in a non-descript blue felt-like substance, is not, as might be expected, flat. Rather it rises and falls in just such a way as to make you stumble. Internet connection is available, but requires an inordinately complex set of interventions to access. Once acquired, it is difficult to find one of the few plugs that is not already being used by another harried voyager. The culinary experience, like the digital environment, is disconcerting. We were arrived at 1 p.. lunchtime. Cereal and yogurt was on offer, as well as croissants and cookies. Breakfast apparently lasts all day at the BA lounge. There was a self-serve bar, which included red and white wine. The red came in a Bordeaux bottle, but it tasted like it had been decanted from a box. Our empty glasses stayed with us during the entirety of our wait.



BRITISH AIRWAYS "LE ANFORE" BUSINESS CLASS LOUNGE REVIEW  - ROME FIUMICINO AIRPORT

Date :   23 April 2014

Review by : J Ritchie (UK)

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Recommended

Absolutely shocking. Stale and tasteless lumps of bread. Food in fact that I would be more likely to throw out. Disinterested staff. Without doubt, with regards to the food on offer, this was the worst I'd ever been to. Nothing to do with British Airways incidentally. We were given access by means other than our airline tickets.



BRITISH AIRWAYS "CLUB VALETTA" BUSINESS CLASS LOUNGE REVIEW  - MALTA AIRPORT

Date :   23 April 2014

Review by : Alan Wan (UK)

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Recommended

For a small airport this lounge was excellent. It was elegant, clean and had a respectable selection of food and beverage.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - SOFIA AIRPORT

Date :   17 April 2014

Review by : Christopher Slater-Walker (UK)

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Recommended

The worst business lounge I've ever seen. There is little food available; what there was consisted of a few different small cakes (I think), packaged snacks and mixed nuts. There is a reasonable selection of drinks, both alcoholic and non-alcoholic, but the ice was in an open ice bucket and mostly melted; dried-up slices of lemon on a plate. There is no separate bathroom; you have to use the general public ones outside the lounge. The decor is a particularly unpleasant shade of pale purple. All in all it's a most unwelcoming prospect.



BRITISH AIRWAYS BUSINESS CLASS LOUNGE REVIEW  - OSLO AIRPORT

Date :   15 April 2014

Review by : O Ekland (Norway)

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Recommended

At OSL, BA uses the OSL lounge (owned by airport authorities). I often take the late BA flight to LHR, after work. If hungry, eat somewhere else - food and beverages are below standard for BA lounges. Decent selection of newspapers. Best feature: The lounge is wonderfully quiet. So worth visiting after long day at work to wind down before the flight. Very comfortable chairs and sofas (though not particularly modern or elegant), and a quiet atmosphere. I like it. About 10 mins walk to BA gates from lounge.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   31 March 2014

Review by : C Padeste (UK)

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Recommended

The quality of the food is dropping every time I spend some times in this lounge. Chilli con carne without proper rice, ice cream fridge empty, quality of wine getting lower and lower. I also found surprising that nothing is done in the last year to fix some power sockets that do not work (next to seat or on the PC table). It seems that BA believe that quality of service is not important for the price of ticket you have to pay. Maybe they will have a wake-up call like Lufthansa when people will fly different airlines.



BRITISH AIRWAYS GALLERIES BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   31 March 2014

Review by : K Sveningsen (Norway)

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Recommended

I think the standard has gone downhill. It's not as clean as before. The wine is mediocre. No bread or nice cheese. The coffee beans are not the same. No more nice different cookies just a pot with a cookie that's has the taste of nothing. I was happy to pay the price for Club to be able to get in. But as for now, no way.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - JERSEY AIRPORT

Date :   31 March 2014

Review by : Alan Wan (UK)

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Recommended

Plenty of light snacks of crisps, flapjacks, brownies, biscuits and soup. The choice of drinks was impressive, choice of wines, beers and spirits. The lounge ambience was not the best but very functional. Something to note if you arrive early the check in desks may not be open until a couple of hours before departure and the self service machines will no longer be available.



BRITISH AIRWAYS FIRST CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   11 March 2014

Review by : H Blumenthal (France)

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Recommended

You need to have the One World Gold card to access this lounge if you're travelling business class. Lounge offers space; comfortable seating, great showers and washrooms and a spa with a very good massage for free (but most often fully booked). A great buffet with a wide choice (chilli con carne, one of the best I've ever had), with a number of dishes you can order from the waiters. A huge wine selection of very good wines and vintage champagnes.



BRITISH AIRWAYS GALLERIES FIRST & BUSINESS CLASS LOUNGE REVIEW  - NEWARK LIBERTY INTERNATIONAL AIRPORT

Date :   7 February 2014

Review by : R King (UK)

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Recommended

Spotlessly clean, relaxing and fantastic views of airside and runway. Service by staff very friendly and welcoming. There is storage for your luggage if you want to dump everything and relax or walkabout (though Newark airport has few shops/duty-free). Lounge only has 1 shower. The food really was amazing. Worth getting to the airport early enough to eat.



BRITISH AIRWAYS TERRACES BUSINESS CLASS LOUNGE REVIEW  - LONDON GATWICK AIRPORT

Date :   7 February 2014

Review by : Alan Wan (UK)

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Recommended

Very spacious and great views. We experienced breakfast and lunch which were adequate but not as good as the Heathrow T5 lounge. The hot food was too limited. Porridge and soup offerings were tasty, and nice champagne.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  -T5, LONDON HEATHROW AIRPORT

Date :   29 January 2014

Review by : C Lambie (UK)

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Staff Service

Recommended

Use this lounge 2-3 times a month, and position is okay subject to which A gates you board from. It is cramped, not just at peak times, and BA seem to have become complacent about improving this. Toilets can be very risky, unless you catch at the moment they have just been cleaned, and often filthy and unpleasant. Food is at Travelodge level (UK travellers will know what I mean), and fails to match standards at some better European airline lounges. Staff at reception only want to see a card or boarding pass, and I think these must be the ones that didn't make the grade at charm school. Don't get me wrong, I like BA, but their lounge standards (including First) here at Terminal 5 are now poor.



BRITISH AIRWAYS GALLERIES SOUTH BUSINESS CLASS LOUNGE REVIEW  - T5, LONDON HEATHROW AIRPORT

Date :   29 January 2014

Review by : Paul Whiteley (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

I appreciate this lounge is never going to be empty but I always find the lounge too busy to be comfortable. On my last visit just before New Year, cups and glasses took a relative age to be removed, and the food choices seemed less than usual, along with having to queue to use the toilet. I've had decent stays in this lounge but the last two visits haven't been relaxing or pleasurable. It's got to the point where I've ended up at the Espresso cafe at the very end of the southern part of T5.



BRITISH AIRWAYS "JAL SAKURA" BUSINESS CLASS LOUNGE REVIEW  - TOKYO NARITA AIRPORT

Date :   29 January 2014

Review by : Paul Whiteley (UK)

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet/Wifi

Staff Service

Recommended

BA use the JAL Sakura Business Lounge at NRT. Spacious, clean and a separate dining area if one wanted to eat. Decent tarmac views. Nice lounge and a pleasant way to spend an hour or so.




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