BRITISH AIRWAYS  First Class and Business Class Lounge customer reviews

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BRITISH AIRWAYS BUSINESS CLASS GALLERIES LOUNGE CUSTOMER REVIEW  - MUMBAI AIRPORT

Review by : J Muga

Date :   9 February 2010

Lounge is comfortable enough, using the same furniture as the new lounges at Heathrow T5. The problem is mosquitos that have come in, not a few-but a massive amount. The catering is poor, old fruitcake, stale cheese and a few Indian dishes guaranteed to give stomach problems - nobody touched them! Yet, they have four attendants standing around doing nothing - why spend all the money for a new lounge?

BRITISH AIRWAYS BUSINESS CLASS "TERRACES" LOUNGE CUSTOMER REVIEW  - CAPE TOWN AIRPORT

Review by : J Aberg

Date :   3 February 2010

This lounge is a rather standard BA lounge, but it does have some major flaws. Capacity is a big problem in this lounge. I have rarely been in a lounge of this size, where I have not not been able to find any seating whatsoever. The lounge was absolutely packed! It was so full that I decided to leave after a while, because it was not worth the effort to find some personal space in the lounge. I wanted to go on-line, but apart from two free computers, wireless was at a charge. I paid quite a hefty charge, and I had major problems trying to connect. I could only spend five minutes on-line, and I was constantly disconnected. In summary, there is significant room for improvement!

BRITISH AIRWAYS BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT : T5B GALLERIES

Review by : L Haas

Date :   23 January 2010

I visited one lounge in the main part of T5, only to see a "Boarding Now" sign for my flight which was not departing for nearly 2 hours. It turns out they were trying to get people to the T5B satellite because of enhanced security procedures. I made my way over to T5B and used the lounge there - not crowded and plenty of food, good wifi access, free computers to use. All in all a pleasant quiet place to spend time before flight. One negative for BA: when I arrived at Heathrow a week previously - the Arrivals lounge at T5 had already closed promptly at 2pm. This seems very early given that the 2nd schedule SFO-LHR flight arrives at 2 pm.

BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - JERSEY AIRPORT

Review by : Andre Le Quesne

Date :   12 January 2010

One would have thought that British Airways/Jersey would have taken notice of R Pemberton's review of this lounge - 12 August 2009. Absolutely nothing has changed - for the better, that is. At the time of my visit (late afternoon) dirty crockery was strewn across the tables. The elderly male attendant did not even bother to look up when I entered, so no check of my credentials and certainly not greeting. It may be that BA Jersey are trying to save on electricity, but I could not find any other reason for all the ceiling lights being switched off. There are table lamps, but it was difficult to read the dog-eared newspapers on the shelves. Carpets and upholstery are still filthy, so no change there. I used the newly built lavatory, which appeared not to have been cleaned that day. I live in Jersey, and this is my local airport. What sort of impression does this hellhole make on departing passengers?

BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : Clive Drake

Date :   8 January 2010

The recent experience of the BA Terraces lounge at Gatwick was one of total shock - since my last visit in October. 50% of the facility has been closed - what was on two floors providing a very good experience - is now an insult to every BA Club World customer - as it is now located on 1 floor. Passengers cannot find seats (due to overcrowding) - and me, and my family of 4, had to half stand and half sit as we ate our snack breakfast. BA's cost cutting has reached a new and deeply insulting low in the way it treats it's premium customers - thankful I am flying with another airline this month to New Zealand.

BRITISH AIRWAYS BUSINESS CLASS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : J Keddy

Date :   7 January 2010

This is a very cold and dull lounge. The staff are far from welcoming - it's as if you have ruined their day just by being there. As someone else mentioned, there is evidence of cost cutting throughout - fine for those in economy, but not what one expects after paying so much more for a business class experience. The refreshments on offer were pathetic. I was there for an early morning flight and there were baskets of mini croissants and pan au chocolat, cereal, toast and coffee/juices etc. 100% self-service. Miserable staff hanging around like vultures ready to clear your table before you have finished swallowing your last mouthful. You can go out to the duty free shops, but they don't bother to offer to look after your bags and coats so you need to lug them around with you if you are carrying anything of value, which I usually am (laptop etc).

BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - BANGKOK SUVARNABHUMI AIRPORT

Review by : A Excel

Date :   31 December 2009

Arrived at Suvarnabhumi Airport a little early in order to check out BA/QF first class lounge. Very disappointed. Nothing special - if anything the Business Class lounge opposite was as good if not better. The First lounge was small, very limited food - cheese platter, 2 choices two types of rolls and wraps. Only difference between business and First was choice of wines and champagne.

BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - MIAMI AIRPORT

Review by : Paul Donovan

Date :   24 December 2009

The lounge in Miami needs a total refurbishment, its old fashioned with a poor selection of food. A real let down.

BRITISH AIRWAYS TERRACES LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT : T5 GALLERY NORTH

Review by : John Robinson

Date :   20 December 2009

Not worth the extra cost in my opinion. The lounge was busy - it was difficult to get a seat. The breakfast was paltry - tiny croissants for instance. There was no sense of luxury - an air of convenience and cost-effectiveness. Staff were not particularly polite.

BRITISH AIRWAYS FIRST/BUSINESS CLASS LOUNGE CUSTOMER REVIEW  - PHILADELPHIA AIRPORT

Review by : Bill Atkins

Date :   20 December 2009

Though this lounge is very new it really is not big enough to handle the 2 flights which leave quite close together in the evening. The staff, however are exemplary - very welcoming, professional and friendly with a real sense of enjoying their interaction with the passengers. There is a good selection of food and drinks with very acceptable pre-flight dining. If only the T5 lounges were the same as this one.