British Airways First Class and Business Class Lounge customer reviews

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British Airways First Class and Business class seat reviews

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BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE CUSTOMER REVIEW  - WASHINGTON DULLES AIRPORT

Review by : L Hughes

Date :   13 August 2009

Great improvement on the old lounge. Quite small but well appointed. The First restaurant excellent - although we were the only two customers - with service both efficient and attentive. Bit of a walk to get there from the underpass walkway however, although if you're not in a desperate hurry it's no real problem. As usual this comes at the end of a mass of confusion and waiting for security even in the Premium queue.

BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT T5 South

Review by : John Maley

Date :   13 August 2009

This is the new improved lounge and is for those entitled to "First Class" privileges but not travelling First Class, I was travelling domestically so this was why I used this lounge. Seriously this is the best BA can come up with after how many years. I asked for the restaurant and was shown the buffet. The lounge was nice even allowing for the fact that it was hot in some areas and cool in others. Showers were basic. Staff friendly and helpful. Not worth the effort to try it out.

BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT T5

Review by : Bill Atkins

Date :   12 August 2009

Had a longish layover due to BA delay and resulting re-booking, so decided to use one of the cabanas. These are hotel-style rooms with day bed, TV and music and a private bath. Had champagne and lunch delivered to the room, so very nice. Then I discovered that the room only had one temperature - freezing cold, Also the rooms back up to what may be a kitchen with constant banging of doors and other loud noises. Not very much chance of getting a rest here. Finally moved out into the lounge proper which is already showing some signs of wear and struggles to accomodate everyone at busy times. Restaurant food choices are rather uninspired and presentation not of the highest standard. Service can be inconsistent. For an exclusively First Class lounge this could be better.

BRITISH AIRWAYS CLUB EUROPE LOUNGE CUSTOMER REVIEW  - JERSEY AIRPORT

Review by : James Pemberton

Date :   12 August 2009

I recently read a review on this website regarding the Terrace lounge facilities at Jersey airport, and was shocked to find it had deteriorated even further from the original submission. Food and dirty plates had been left out for many hours, stained carpets and a poorly stocked bar, compounded by a member of staff deciding to leave the lounge at 8 pm, half an hour before the last flight was due to depart. Passengers had no idea it had incurred a delay and our only source of information came from data streams located on TV’s 100m away from the lounge. Simply terrible British Airways, I would recommend that anyone flying Business class from Jersey attempts to spend as much time away from the lounge as you will only be disappointed with the service.