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First Class Airline Lounge reviews, Business Class Airline Lounge reviews and Frequent Flyer Lounge reviews written by fellow travellers, reporting on their experiences and the standards for Airline Lounges at airports across the world


British Airways First Class and Business Class Lounge customer reviews

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Read the latest British Airways First Class and Business Class Lounge Reviews

 


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BRITISH AIRWAYS GALLERIES FIRST CLASS LOUNGE CUSTOMER REVIEW  - WASHINGTON DULLES AIRPORT

Review by : L Hughes

Date :   13 August 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Great improvement on the old lounge. Quite small but well appointed. The First restaurant excellent - although we were the only two customers - with service both efficient and attentive. Bit of a walk to get there from the underpass walkway however, although if you're not in a desperate hurry it's no real problem. As usual this comes at the end of a mass of confusion and waiting for security even in the Premium queue.



BRITISH AIRWAYS FIRST CLASS LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT T5 South

Review by : John Maley

Date :   13 August 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

This is the new improved lounge and is for those entitled to "First Class" privileges but not travelling First Class, I was travelling domestically so this was why I used this lounge. Seriously this is the best BA can come up with after how many years. I asked for the restaurant and was shown the buffet. The lounge was nice even allowing for the fact that it was hot in some areas and cool in others. Showers were basic. Staff friendly and helpful. Not worth the effort to try it out.



BRITISH AIRWAYS FIRST CLASS CONCORDE ROOM LOUNGE CUSTOMER REVIEW  - LONDON HEATHROW AIRPORT T5

Review by : Bill Atkins

Date :   12 August 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Had a longish layover due to BA delay and resulting re-booking, so decided to use one of the cabanas. These are hotel-style rooms with day bed, TV and music and a private bath. Had champagne and lunch delivered to the room, so very nice. Then I discovered that the room only had one temperature - freezing cold, Also the rooms back up to what may be a kitchen with constant banging of doors and other loud noises. Not very much chance of getting a rest here. Finally moved out into the lounge proper which is already showing some signs of wear and struggles to accomodate everyone at busy times. Restaurant food choices are rather uninspired and presentation not of the highest standard. Service can be inconsistent. For an exclusively First Class lounge this could be better.



BRITISH AIRWAYS CLUB EUROPE LOUNGE CUSTOMER REVIEW  - JERSEY AIRPORT

Review by : James Pemberton

Date :   12 August 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

I recently read a review on this website regarding the Terrace lounge facilities at Jersey airport, and was shocked to find it had deteriorated even further from the original submission. Food and dirty plates had been left out for many hours, stained carpets and a poorly stocked bar, compounded by a member of staff deciding to leave the lounge at 8 pm, half an hour before the last flight was due to depart. Passengers had no idea it had incurred a delay and our only source of information came from data streams located on TV’s 100m away from the lounge. Simply terrible British Airways, I would recommend that anyone flying Business class from Jersey attempts to spend as much time away from the lounge as you will only be disappointed with the service.



BRITISH AIRWAYS CLUB EUROPE / WORLD LOUNGE CUSTOMER REVIEW  - LONDON GATWICK AIRPORT

Review by : Fabrizio Ferraro

Date :   31 July 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Club Europe Lounge at Gatwick is very nice. It is on two floors and very spacious. The food selection is simple (only sandwiches, pasta salads and similar and cheese with biscuits) plus the usual snacks. The only hot food served is soup. Very good selection of drinks with champagne on request, very good selection of newspapers and magazines. IT workstations worked very well and are very modern. The toilet facilities are good with excellent showers and you can ask for Elemis products. The only downside was the lack of atmosphere. The lounge is very quite and with no music played in the background, it could have been very boring.



BRITISH AIRWAYS CLUB WORLD LOUNGE REVIEW  - MONTREAL AIRPORT

Review by : Simon Taylor

Date :   31 July 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Small but fine for the number of travellers on the day. Good atmosphere. Standard of food and drink good but range limited in comparison to say, Galleries. so scores down a little.



BRITISH AIRWAYS CLUB WORLD LOUNGE REVIEW  - ANTIGUA AIRPORT

Review by : John Wilson

Date :   16 July 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Only food available was cheese and crackers. A waitress eventually appeared but did not approach anyone - she had to be asked for drinks. She brought them through and was never seen again. The room is fully enclosed and looks out on the seating area in the departure lounge - before security. The decor is drab, a few magazines to read as well as some out of date newspapers. Couldn't wait to get on the plane. Shame as it soured the end of our holiday slightly.



BRITISH AIRWAYS CLUB WORLD LOUNGE REVIEW  - SEATTLE AIRPORT

Review by : Ian Henderson

Date :   14 July 2009

Lounge Comfort

Lounge Cleanliness

Bar & Beverages

Catering

Washroom/Showers

Internet / Wifi

Staff Service

Pretty busy lounge with good wifi and announcement when new UK newspapers arrived. Alcoholic drinks only available through a servery with occasional missing staff and therefore short queues and delays. Pleasant and efficient staff.





 
Earlier reviews have been archived   (prior to the date of last comment above).




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